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Macy's
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www.macys.com
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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's reviews & complaints 822

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H
7:50 pm EDT
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Macy's cashier

I was treated unfairly and like an animal by the cashier. Went in the store to return a brand new top with tags on it. A cashier by the name of Zhaneta in Macys at the Glendale Galleria was looking at the top for five minutes smelling it looking at the tag and so forth. Then she accuses me of washing it and putting the tags in my self. She should be ashamed of herself for accusing me of something thats not true. Then she supervisor and tells her Ive washed it. What a lie. Supervisor comes and notices its brand new and returns it immediately. This is discrimination

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11:49 am EDT

Macy's bad customer service representatives

On 6/8/2017, my first attempt to resolve a $150 credit refund issue on 12/12/2016 statement. A representative called "Rob" answered the call. He immediately put me on hold after hearing my issue and completely disappeared after I was on hold for 25 minutes without even checking back with me once. I immediately called again and spoke with "Srelene". She told me to wait for 6 weeks to receive a dispute letter from Macy's.

Today, 6/14/2017, I received a billing statement via email from Macy's for $134.10 charge. So, I called again wanting to know if I should wait to pay for this charge since I am disputing my $150 refund credit. And again, "Rob" answered the called, I confronted him on his disappearing after putting me on hold for 25 minutes...He responded "I was on vacation for a month and just came back today, so it's impossible that was me." I knew that was him in my heart but there's no reason to argue the fact, so I proceeded to tell him the question I had. And guess what, after 6 minuets, he hanged up on me again! So, I immediately called again and spoke with James and he seemed to resolve the issue I had for now because he told me "The $150 check had been sent out on 6/9, you should get it any time now."

After hanging up the phone, I thought Macy's should know about this bad representative "Rob", so I went on Macy's website to search on "Where can I leave a feedback on a representative?" but came without any resolve except a customer service numbers. So, I decided to call and find out from Macy's directly.

This time, "Howard" answered the phone and gave me directions to find a place to leave my feedback where I had already done the same exact routes before I gave up searching on my own. He, then, told me he would transfer me to the right "department" where they know the answer. So, "Angelica" answered the phone and spoke with a string of words in a lightning speed, which I couldn't understand a word she said, so I said to her " I am sorry! I don't understand Spanish." She, then, spoke with a slower speed and I realized she was speaking English earlier. I repeated my question "Where can I leave a feedback on a representative?" and described to her the long story and the reason I wanted to leave a feedback about "Rob". She told me that she would report to the department on my behalf in a Spanish sounded English. After that, she told me she wanted to check on my credit issue for me, and asked me to give her the order numbers. I was looking for the order numbers where I had no clue how to find it...and yet she repeatedly forced me to give it to her immediately! After a few minutes on searching an order numbers for her, she said if I could give her my phone numbers she can find it at her end. During which time, her tone was harsh and impatient hinting that she didn't believe my story about the credit. Finally, I found out the credit must have came from the return on 10/2/2016 purchase of 4 Calvin Klein shirts. She then calmed down from her harsh, impatient tone toward me, and wanted to transfer me back to credit service department since she claimed they have a more detail records about it. I stopped her to do so and told her the refund issue seemed to be resolved for now; this call was only to find out the answer on "Where can I leave a feedback on a representative?". And she repeated that she would report my feedback to the department in her Spanish English.

After finishing talking with Angelica, I wanted to to leave this call's feedback about her harsh and impatient tone and her very hard to understood Spanish English. I hold on and waited for the survey to come up but then she appeared and asked me if I have something else to ask. I simply told her that I was waiting for the survey for this call...

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2:52 pm EDT

Macy's credit card

I have been using this credit card for years and paying my bill on time. I thought I had paid it off and for 4 months I had not heard from Macy. In April, I received a bill and was shocked to find I had a balance! I called to clear this amount and paid it totally off and spoke with a man in collections. Unfortunately, I didn't get his name, but I'm sure they have it in their database at Macy's. I inquired and was specifically told that this would not be reported to the credit bureau; however today, when I tried to use the Macy card I was told it was declined and closed! Totally embarrassing but rude not to let me know, when I specifically asked, that it was ALREADY CLOSED WHEN I SPOKE WITH THE MAN IN APRIL! Macy has had poor customer service in the past, I heard, but never encountered it for myself until now. I'm glad it is closed now, because I wouldn't want to use it for anything moving forward. However, I do want my name cleared and my FICO score returned to the high number it has always been...until this issue!

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4:55 pm EDT
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Macy's lost watch

On may 9, 2017, I dropped off 2 watches - 1 fossil men's watch for battery & band replacement (Waiting on the band delivery the reason why the watch had been in the possession of the watch repair shop) and 1 timex indigo lady's watch for battery replacement. When I dropped it off, I told the heavy set guy (Forgot his name) that I will pick-up both watches when the fossil's watch band arrives. I asked for a ticket, he said I didn't need one. I work 1 block away from sacramento downtown macy's so I didn't push the issue since I thought the band will arrive the following tuesday delivery. I called every week to check on my watches. The week of may 15, I called and spoke to jay — I made sure to ask him about the 2 watches.. He reassured me both watches were in their possession. While I was out of town last week, I got a call from the guy that helped me when I dropped off the watches — letting me know that the band had arrived and it was ready for pick-up. I went to pick-up the watches today and he can't find my timex watch.. It is a cheap watch but it has a sentimental value. He said he gave it back to me when I dropped off the watches... He couldn't have because I told him I didn't pay/charged anything that day on my cards or cash... And the fact that I told him initially that I will pick up both watches at the same time. I mentioned to him what jay said the prior week that they had both watches.. He said jay has been there for 7 years and was too lazy to open up the watches envelopes to check if the watches were really there... He gave me 2 envelopes.. 1 with the fossil watch and 1 with the old band from the fossil watch. He cannot find my watch. I paid and left the store. I politely asked him to check with jay. He said he will call me when he checks with jay... That was almost 3 hours ago and I still haven't heard back from him. Ref: r7150406007607557109 / [protected] / [protected]/0076/1236pm / 05/30/17 $47.61. I would appreciate a resolution and a call back regarding this matter. I'm sure if you check your camera, you will find that I left the repair shop 2 watches. See attached receipt. Thank you.

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2:14 pm EDT
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Macy's false accusation

On wednesday, may 10, 2017 my mother pura c ventura have been accused of theft in garden city macy’s. A security from lost and prevention approached to the end of her shift for questioning. She collaborated with the person for 4hrs, since she know she innocent.
My father jose gonzalez, call the police because he felt she was be hold hostage, since she wasn’t able to communicate with anyone. Once the police was present. They said the only thing, they can do, to stop the investigation is by arrested her. Well she wasn’t arrested.
At the end of the investigation she sign a document that was read to her by spanish translator since she couldn’t read without her glasses. Before she sign she state to him, “I hope you don’t me sign a false declaration, because i’m inocent”.
When she was in the office, she request to see the video, the video was not shown to her.in the past people who been found guilty, security has shown the footage, sign a document, ask to leave the store and told there no longer allowed to work for macy’s. What lost and prevention security show her was a picture of her leaving, her respond “of course I finish work.
On thursday she work her normal schedule. My brother jose gonzalez (Son) and i, maria gonzalez (Daughter) of pura ventura asked if she can obtain a copy of what she sign. Security manager and operation of store said they can’t give us a copy but she can obtain from her macys’ human resources. She call, no one was able to help her since she doesn’t work for macys.
On friday, again she work her normal schedule. She assumed everything was clear. Once she end her shift, an hour later received a call from internal supervisor (Jose). He told her, that security stated she can no longer work for macy’s (Garden city).in the afternoon, my mother decided to call karina whom she is a supervisor for kbs. Kbs is the cleaning company who they have a contracted with macys. My mother pura ventura was hired by kbs. She been with kbs a years but my mother has been cleaning for the macys store for over 15 years. Karina said she not fired and wasn’t aware of incident.
My brother and I went to the store ask why she was fired. Cameron from security says macys’ didn’t fired. Whom fired her was kbs. This been a back and forth situation, we just know kbs hasn’t fired her.
On saturday, she call jose (In-house supervisor) to see if any update of her situation. They said that 5 different occasion the alarm sound. She said that a lie, an alarm sound when she leave the store. If there was an alarm sound then why wasn’t she stop.
My mother is hurt for the false accusation and most of her co-worker know about the incident. She had work for over 36 years and never been in this situation. All she know she is innocent. She is a hard working women whom she love working for macy’s for last 15 years. She was proud of what she was doing. Even supervisor from macy’s had congratulated her and my aunt carmen ventura for the “good job”. It’s just sad that she doesn’t know why she can no longer allowed to work for macys.
My mother also been a macy’s credit card holder customer since 2000. I, maria gonzalez been a macy’s credit card holder since 2003.

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10:56 am EDT

Macy's jewelry

My friend who is an employee purchased me a bracelet Macys Herald Square. She used her employee discount. The bracelet was damaged and missing a diamond. I went to echange Macy's in Eatontown and was told that I must return the item that I was not allowed to exchange it even though I had the full receipt as well as the tags still on the jewelry. The manager Vinchenzia was extremely rude and I am very dissatisfied customer. I had to walk away with my issue completely unresolved I asked to speak to the supervisor supervisor and yet no one would come down and talk to me they told me that they I could maybe get a phone call on Monday. Today is Saturday.
I would like to be contacted with someone in Macys corporate immediately [removed]

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9:42 am EDT

Macy's false accusation

On wednesday, may 10, 2017 my mother pura c ventura have been accused of theft in garden city macy’s. A security from lost and prevention approached to the end of her shift for questioning. She collaborated with the person for 4hrs, since she know she innocent.
My father jose gonzalez, call the police because he felt she was be hold hostage, since she wasn’t able to communicate with anyone. Once the police was present. They said the only thing, they can do, to stop the investigation is by arrested her. Well she wasn’t arrested.
At the end of the investigation she sign a document that was read to her by spanish translator since she couldn’t read without her glasses. Before she sign she state to him, “I hope you don’t me sign a false declaration, because i’m inocent”.
When she was in the office, she request to see the video, the video was not shown to her.in the past people who been found guilty, security has shown the footage, sign a document, ask to leave the store and told there no longer allowed to work for macy’s. What lost and prevention security show her was a picture of her leaving, her respond “of course I finish work.
On thursday she work her normal schedule. My brother jose gonzalez (Son) and i, maria gonzalez (Daughter) of pura ventura asked if she can obtain a copy of what she sign. Security manager and operation of store said they can’t give us a copy but she can obtain from her macys’ human resources. She call, no one was able to help her since she doesn’t work for macys.
On friday, again she work her normal schedule. She assumed everything was clear. Once she end her shift, an hour later received a call from internal supervisor (Jose). He told her, that security stated she can no longer work for macy’s (Garden city).in the afternoon, my mother decided to call karina whom she is a supervisor for kbs. Kbs is the cleaning company who they have a contracted with macys. My mother pura ventura was hired by kbs. She been with kbs a years but my mother has been cleaning for the macys store for over 15 years. Karina said she not fired and wasn’t aware of incident.
My brother and I went to the store ask why she was fired. Cameron from security says macys’ didn’t fired. Whom fired her was kbs. This been a back and forth situation, we just know kbs hasn’t fired her.
On saturday, she call jose (In-house supervisor) to see if any update of her situation. They said that 5 different occasion the alarm sound. She said that a lie, an alarm sound when she leave the store. If there was an alarm sound then why wasn’t she stop.
My mother is hurt for the false accusation and most of her co-worker know about the incident. She had work for over 36 years and never been in this kind situation or any kind. All she know she is innocent. She is a hard working women whom she love working for macy’s and shopping for last 15 years. She proud of what she does. Even supervisor from macy’s had congratulated her in the past with my aunt carmen ventura for the “great job”. It’s just sad that she doesn’t know why she can no longer allowed to work for macy's
My mother also been a macy’s credit card holder customer since 2000. I, maria gonzalez been a macy’s credit card holder since 2003. Since this incident I still shop for your store because I just love macy's sales. I just dislike how your lost and prevention security handle this matter.

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12:50 pm EDT

Macy's customer service

Everyday all day long for the last 10 days.

800 Service
[protected]

That number above shows up on our phone screen.

When answering the phone you can hear its a call center out of our country. The people yell in the phone when we answer and when we call back there is never anyone answering. I have told them a million times to stop calling and placed us on a Do Not Call List.

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11:01 am EDT
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Macy's fraudulent transactions

My name is Sriram and i have noted a total of five unauthorized transactions through my credit card related to borders-free purchases. I have already raised the issue with my bank and blocked my card.

My debit card's last 4 digits :5816

My email ID: [protected]@gmail.com

Currency: Singapore dollars

Transaction dates and amounts:
3 May 2017:S$150.50
3 May 2017: S $103.21
5 May 2017: S$144.40
5 May 2017: S $187.30

I kindly request refund for these transactions.I also want to know from which account these transactions went through and request not to entertain transactions in future through this account.

Thank You in advance!

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1:39 pm EDT
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Macy's customer service

I just wanted to pay my sons bill and I had his information, this one representative did not want to take my bill. I knew my son's information.
I did ask her to please let me talk to the supervisor.
I was on hold for 10 minutes, then she did get back on the phone to let me
know the supervisor was on the phone and will be with me in a few minutes.

Then the phone was disconnected instead. I had to call back and this time I did not have a problem paying my sons bill.

Everyone needs to be on the same page. Terrible Customer Service with the first representative. I would think you would want a payment?

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7:52 am EDT

Macy's staff in washington dc macy's

Horrible experience with the staff. They ignored the elevator alarm ringing when me, my wife and our 17 month old baby were stuck in it for 15 minutes. Staff working in the bags dept outside the elevator turned a deaf ear to it. Luckily a passing by customer heard us banging on the door and helped us out. Security staff working on the same floor also ignored the alarm and instead of apologizing for their mistake advices us to dial 911 if there was an emergency with us. How stupid can they be. Manager does not take responsibility of what happened and instead asks to complain to Macy's head office. Surely these guys dont take their jobs seriously and dont know what customer service actually means.

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8:11 am EDT
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Macy's clothes steamer in touch deluxe

Good morning, I received the steamer as a gift and the steamer stop working and I went to Macy to exchanged it for the same steamer and the manager said that I couldn't exchange it because the steamer I had was on clearance and I couldn't exchange it for the exact same one. I'm having trouble understanding why the steamer couldn't be exchanged for the exact same steamer. I didn't want any money back just a exchange the steamer was purchased at Macy's... Can you please help me thank you.

Warm Regards
Mrs Lockhart

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12:39 pm EDT
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Macy's was hung up 3 times for asking where my order was

I ordered two items that were exactly the same. They shipped separately, I had no problem with that so I waited. 9 days pass and I try and call to find out what the status was, they said status will be updated in 24 hours if we don't contact you, please call us back. To no surprise, I call them back after 24 hours to be hung up not once but 3 times, I call back and demand to speak to a manager, she states that I would have to wait 10 days for them to file a report. I complained again and she tells me that apparently, we do not agree and began talking over me. I cancelled the order since customer service just means talk over and belittle customers to them. Will be cancelling Macy's credit card and take my business elsewhere.

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6:06 pm EDT

Macy's face serum free but pay $4.99 shipping.

On April 10, 2017, I ordered from a Macy's face book add, some free anti wrinkle serium since I am 68 years old. I gave my debit card without investigating this. In comments, I said to Cancel, that I changed my mind. Tomorrow, I will contact my bank but I do not know the bank charges !
My address is
Mary E. Yerby
Charles L. Yerby
3478 Cody Rd.
Kennedy, AL.35574

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6:22 pm EDT

Macy's signed me up for a second credit card under false pretenses

I have had a Macy's card for over 11 years, virtually unnoticed, and in great standing. While looking in an item I was told that if I use my existing Macy's cardo would receive a discount. The item was returned to the store shortly after. Here's my concern... I was told that my existing card had been deactivated likely due to a long period of not being used. No problem, the associate tells me... She can reactivate my existing card. Several years later I realize that I have a Macy's card and a Macy's American Express card. The Macy's American Express card was not requested. I am careful not to request new credit card so as not to rack up additional debt. I have since reported the issue to Macy's, but I've yet to receive a response aside from an acknowledgement. I have prepared a BBB complaint and if I find that having the additional credit card affected my credit adversely in the slightest way I'll be taking the store to court. I have since cancelled both cards.

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Update by SamsungNotWorthy
Apr 12, 2017 6:24 pm EDT

Correction I had not intended to say I noticed I had intended to say unused. Please pardon any typographical errors while using voice recognition.

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11:42 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's employee record of stealing

Hi the cashier by the name (Qurra Tulain) and she calls her self Annie was working for Macy's Buy Staten Island Mall in 2015 and got terminated for steeling thousands of dollars worth off clothes for her family and she had her co-worker do favor for her and steel and also got her co worker terminated .. she was abusing all the coupons and using other people's information .I'm bringing this to your attention to be aware cuz she was using $25 off $25 coupon in Macy's and it was also on the news. I wont be surprised her steeling customers information and using it for her family.

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Update by Qurra Tulain
Apr 12, 2017 11:55 am EDT

Please be aware this person works for kmart and tjmax in staten island as a cashier and can steel your information

Resolved

Delete. All

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10:43 am EDT
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Macy's careers

Hi I would like to file report regarding job applications & interview I been through 2 Times. Firstly I applied For Sales Position on- Call at Tracy Macy Went through interview smoothly & the discription of the role was a match too. I went through interview process when they didn't get back to me, the reason was the availability & Hours didn't match what I said, which clearly on the Interview I told the manager I was Flexible. But I didn't take any actions regarding the role. Secondly few weeks later I applied for Men Clothing Department as Retail Assistant at Tracy . I went through interview same lady interview me, answered all the questions regarding the position. Today I got email saying I am not suitable for the position, at the job description says you need Retail experience but Not required! Ok! I am organily from U.K. I been in Retail for 10+ Years as Retail Assistant & Manager. I am trying to start from bottom in US to go back to top! I would like right now to take Further Actions regarding my application because it's not first, it's 2nd time that happened! If I have Experience why does Tracy branch not processing me for position! I was dress Smart Suit & Tie. I want to take further action with Manager who's interviewing & The Store! When I enter myself into store None is There to help you I seen that myself! Can you please get me outcome soon possible!

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5:09 pm EDT

Macy's interest fees on no balance account

I paid the balance on my Macy's charge mid month and assumed that since the balance WAS PAID OFF, there were be no future charges. But no because I did not pay off the within the 25 day period, I got hit with a 2.00 charge. I did not realize I missed the grace period and got hit with a 2.00 charge and did not pay it, so I got hit with a late fee - this is ridiculous. I called and got the late fee waived, but still had to pay the 2.00 on an account that had NO BALANCE. Wells Fargo got called up to CONGRESS< these guys should as well

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9:12 am EST

Macy's shoes

I ordered some shoes two weeks ago and when the ups wZ supposed to leave it to me they didn't because I wasn't there when the order was to leave it in a grocery store. They didn't leave me a paper notice or nothing. Now I can't go complaint to them about my order and I don't want to lose my money.

Order #: [protected]
Order date: 02/20/2017
Payment method:
ELECTRONIC GIFT CARD ************5536
CHECK ORDER STATUS
Billing address:
Johanna Soto
532 SUTTER AVE, FIRST FLOOR STORE,
BROOKLYN, NY 11207
Shipping address:
Johanna Soto
532 SUTTER AVE, FIRST FLOOR STORE,
BROOKLYN, NY 11207
Shipping method:
Standard Shipping
Item(s)

Steve Madden Women's Ecentric-Q Platform Sneakers
Qty: 1
Color: Gray
Size: 7.5M
Type: SNEAKER

$59.98
Shipment type: FREE Standard Shipping
Estimated Ship Date: 02/23/2017

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8:45 am EST

Macy's manager of kenny rogers ayala fairview terraces

Im a regular customer at kenny rogers ayala fairview terraces. I would like to suggest that you have to fire the girl manager of your store named joe teodoro if im not mistaken. Because she's so damn worthless. And she doesnt even know how to be a good example to her co-workers what more to the customers of the store. I always saw her watching those service crews at the store while sitting and talking on the phone with someone I ####ing dont know. Almost everyday when I get there she's always doing those things. She even dont care that she's so noisy especialy when she make quarrel to some of her staff. She even dont care if her staff has a shamefaced when she's angry ang shouting. She's always giving a knuckle to the staff even she knows how to do a thing. She's a ####ing ####. She doesnt even know how to give importance to her crews. She doesnt even know how to talk in a nice way too a customer when complaining instead she will going to ask one of her staff to talk to customer. She really damn ####. I always think why you guys at the hr of this kenny rogers company hired that king of manager? Is this what you really want to have an example to those are going to apply to your company? Thats #### tho. Btw. Thats all for now. Gtg. Thank you for reading this. Hope youll do your part to make some actions of this issue. Thanks again.

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Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

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Macy's contacts

Phone numbers

+1 (800) 289-6229 +1 (513) 573-7912 More phone numbers

Website

www.macys.com

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Use this comments board to leave complaints and reviews about Macy's. Discuss the issues you have had with Macy's and work with their customer service team to find a resolution.