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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's reviews & complaints 822

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S
9:20 pm EDT

Macy's mismatched pair of shoes

Hello,

On 09/01/2017, 12:26 pm I purchased a pair of shoes on clearance for $11.36. At the time I liked a pair of heels from the clearance area, I went to the cashier and she kindly helped me get my size from the back. I checked to make sure both were the same size, since on this day my mother had to make an exchange because she wasn't given 2 different sizes. However, I didn't Check to see if they were a left and a right. Currently, I am in Ontario(home) and have noticed I have 2 right shoes. I was wondering what you could do? Since there is no use in have two right shoes. This is something the cashier should have checked.

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B
9:41 am EDT

Macy's restrooms

Woman's department restrooms had no toilet tissues, wreaked and it was unsanitary. Asked an employee for toilet tissue they said they had none and then offered me hard as a rock hand towels. I explain to them how can two children's clean themselves w/ hard towels they said it's better than nothing and its customers fault that the restrooms are dirty... macys should be ashamed that restrooms look this way (see pic) for the amount of money they charge customers. After leaving and returning back (to take pictures) they brought toilet tissue and placed them on the children's changing station.

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T
7:00 am EDT
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Macy's tag left on merchandise

Hello. I was in the Macy's store located in Roanoke, Virginia on Saturday September 26, 2017. Due to the recent closing of the Macy's store closer to me in Lynchburg, Virginia I travel 50 miles one way to go to this Roanoke location. I made a purchase in the children's department on to get home to find out that the security tag was still on a pair of shorts that my son really wanted to wear. Now I have to go back there this weekend to get this security tag off. I was going to just return these shorts but my son insist on keeping them. This has been a big inconvenience for my husband and I as well as my son because he ask me everyday after school if I had fixed his shorts.

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L
12:50 am EDT

Macy's service is bad

Very disappointed with the lady stay in the cashier counter
The employee tells me to go to another cashier counter 3x times.?
Especially this India lady.. actually she is not busy only one customer
but she said she is busy telling me to go the another cashier again but that counter also busy and later she not stand at the cashier counter. So I go back to that lady again she almost done with the same customer.. but she told me she not gonna take care of me.. omg what kind of service in Macy's..? At last, I complained to another employee (Ansary) he understands and he knows I'm so disappointed.. but Ansary very good even he had another customer half way but he still takes care of me.. then I paid (not even 5 minutes). Thank you very to Ansary. Ansari did a great job.
I don't know why? I make payments not even five minutes why that lady not gonna take care of me..?
This is what Macy's treat to the customer..?
Ansari is great

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D
7:08 am EDT

Macy's no refund

Silly me. I should have read all of the reviews before doing business with them. They did to me absolutely the same thing they do to many of their customers. I ordered stuff from them, they charged me and after realizing the order was not what I wanted I went to the store wanting a refund. I have proofs I paid but they couldn't find payments. They refuse to say they issued it. Don't know what to do, because they are not helpful and still there's no refund.

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J
3:38 pm EDT

Macy's employee macys card

it has been the third time the Macy's card sent refund check of the balance to me. I always use my card to shop now and then. And I have to call them to cancel the check and put the money back on my account. This time, the customer service supervisor Jonathan told me, it took 2 billing cycle to show the money on my account. And he couldn't do anything else to solve the problem if I need to shop with my Macys card now. What a customer service they provide... Don't expect them to solve your problem that they cause it...

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M
3:27 am EDT

Macy's done with the macy's forever

I ordered e-gift card for my father and encountered some issues. I was notified about cancelling my order. I contacted the service with obvious questions and was said that something did not work, even though I confirmed my order through email. I made an order again and it was cancelled again. I asked my wife to do the same from her account. It didn't help. Ok, we just gave up and made up a different way. But not with the Macy's.

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J
5:35 am EDT

Macy's worst delivery

My order never arrived. I ordered it one month before my trip to Europe. After I found out it wouldn't come, I ordered the same item hoping to get it by the time of the trip. But it wasn't delivered either. So what's the issue?
I don't live in the woods. The address I wrote is right, the order didn't stick anywhere. They let me down and I will never use them again.

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C
10:12 am EDT

Macy's supervisor

the savannah office has a dept supervisor by the name of Tareka CHampion. SHe is the worst supervisor I have ever come in contact with. SHe gossips about other employees everytime I come into the store I see her talking about someone. SHe has a bad attitude and never tries to help me & always have an attitude like she do not want to be bothered. She is the worst supervisor in the macys store in savannah.

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5:24 am EDT

Macy's bad quality

Silly me. I bought all of my furniture from Macy's and realized that the quality was awful. I found some defects on my mattress even though it was bought 3 months ago. The corporate wasn't helpful at all and talked to me in a rude manner. He said I have to pay for a replacement. Looked like he didn't believe that it was their fault. I will not pay for such a terrible quality and will never go shopping there again.

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8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's customer service

On August 15, 2017, at around 7:00-7:45pm, I was gravely unhappy with the way the customer service representative, her name is Reina who works as a cashier in the intimate department at the First Colony Macy's store in Sugarland. Reina treated me as customer acutely poorly and unacceptable. She was not helpful and she did not greeted me like how every customers should be greeted. To make matter worse, I thought after speaking to the intimate section manager, Dammy, that he would make things better. But on the contrary, Dammy, was very rude to me and he was unwilling to assist me in giving me my return when the purchased items were never worn before. Dammy is the worse manager I had ever had to encounter with. This was the worse experience I ever had with Macy's customer service at the First Colony Macy's. Fortunately there was a sales manager, his name is Bryan. He was the only manager who was kind and willing to assist me with my return. If there are more employees like Reina, the cashiers and Dammy as store managers, I will end all of my shopping with Macy's. And I will tell my family and friends to never shop at Macy's again. I would rather shop at another place where the quality of customer service are valued and held in its highest regards.

A very irate and unhappy customer
Anonymous

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L
6:35 am EDT

Macy's not helpful

I and my son went for a shopping on a Friends and Family day to buy new toys. I thought it would be a good idea to get some discounts. We bought what we wanted and returned to the register, but didn't find anyone working. I found a man who was working there before and asked him to get us served. He was slow and kind of mad, maybe that's why he said we won't get discounts even though they were supposed to be there... Do you think it's ok to provide service like this? When your employees will finally care about customers and tell them the truth? They are not helpful and don't express a bit of happiness when you enter the store. Terrible.

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E
11:22 am EDT

Macy's credit card offers are nothing but trouble

This is an ongoing issue with Macy's Credit card services! I was a Macy's card holder for many years. One day while I was shopping a sales person offered to upgrade my credit card for better benefits. I agreed & received the new card, not knowing that it was a different card & now I had 2 Macy's cards. Not only that she didnot provide the right information but caused me a lot of time & extra fees to close one of the accounts. Then they charged my bank account twice for a payment for the account balance of $97. Two weeks after authorizing a payment I received a call from Macy's that the payment didn't go through & I had to authorize it again, which I did! but when I got the bank statement there was a double charge so I had to call Macy's several times to sort this out & I was told to fax a copy of the statement to Macy's accounting beacuse there is no other way (electronically) then I had to follow up with them to see if they had received the fax which I was told it could take up to 2 months due to the fax volume...! how bizzare is that?!
I started recieving calls from Macy's to prove this payment & the only way was fax which they couldn't find anyway... so frustrating & time consuming...finally after months of conversations back & forth, a supervisor at Macy's customer service assured me that its all cleared & account is closed.
To this date after 6 months, I still receive calls from Macy's everyday asking to pay $97 balance plus late fees & when I explain what happened they look at the notes & tell me forget this call ..all ok...until the next call...I am absolutley stunned by the incompetency of their customer service and don't know how to end this issue. Today I received another call & talked to a new Macy's rep which I demanded to speak with a supervisor "Felipe Tovon"again & heard the same thing that it's all ok... This has gone too far, too much of my time & energy, ruined my credit...I have closed my account with Macy's & will never step into their stores but will it end?! I like to talk to someone in charge, I mean really in charge!

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P
1:15 am EDT

Macy's price discrepancy - wrong item prices charged at register

To whom it may concern

This comment is regarding my recent trip to macys cerritos july 23
. I am a regular macy's shopper mostly I shop online.
Yesterday after long time I went inside store to shop for mens clothing. Which turn out to be the worst experience I had in macys for me ever. I picked some shirts, some from clearance section when I went to register to pay. The regular price on the shirt was $59.50 and for sale clearance it was $18.83. When it was scan on register the price was $21.13.
I asked the rep (loranne) why the price is different as it has to be same $18.. She mentioned from past 2- 3 weeks there pos is being charging different prices for clearance item and she cant do anything. I told her its not right I am buying the shirt clearly says $18 and u charging more. She mentioned she can’t over right the price and if I don't want shirt I can leave it. I even told her if she can take off that $2.30 difference in my other purchase. She mentioned she cant and acted that I am asking something way to big. I asked nicely to please call the manager and they have to honor the price on shirt. She was rude and mentioned again that even manger cant do anything, what the pos is scanning I have to pay that price and or leave shirt and hurry up and other people are waiting behind me. I gave up as I liked the shirt and don't want to make a big deal and sound cheap that iam fighting for $2.30 discount. But its not about $3 it is about the being rip off by a big store to consumer. Charging more then advertised and the customer service not helping to fix and saying its been happening from past 2-3 weeks. Not sure hoe many people before me has been ripped off like that. I finally took the shirt paying $21... And now writing the email as I have been relly pissed by all what happen.
It felt very cheap on my part being told by sales rep its just small difference and I can pay no big deal. I bought on 2nd receipt $100 stuff also I don't mind paying $2.30 more but I did not felt paying as it was wrong and I was wrongly charged and felt ripped off and insulted by employee.

Highly dissatisfied attach are the receipts of the transaction

Regards

Prit
[protected]

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O
2:55 pm EDT

Macy's fraudulent credit card charges on a zero balance

Macy's has charged me 3 months in a row a $2.00 charge and some months adds additional charges totaling $4.48. I have called each time and they agree to drop it, but today I received yet another bill for $2.00. I have had a zero balance for 6 months and have not charged on this card. This is straight up fraud and needs to be stopped! I closed the card today, but I have my doubts that this will actually be closed. I am expecting to continue to have problems with Macy's and I will NEVER shop or have a card through Macy's as a result of this scam. Macy's should NOT be allowed to charge interest on a zero balance; this is theft and they should be stopped.

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G
7:25 pm EDT

Macy's security

I am a frequent shopper of Macys. I told my son about the great sales. So today I drove my son to Macys for him to buy himself some clothes.
My son first went to the jewelry department and spent 250 dollars on earrings. He was given the bag and was not given the receipt. He thought nothing of it. He then went and bought some clothes . On the way out he decided to put his diamond earrings on as he was walking through the store. Your floor walker who by the way was following him every where . Grabbed him by the shirt and snatched the bag away from him. Yelling at him causing a huge scene. This was horrible and your worker is very lucky my son didn't break his neck.
My son is a UFC fighter and is full of tattoees all over his body. It's part of his image.
Your worker accused him of stealing the earrings. After they went back to the jewelry department, the worker said, no he just bought the earrings ten minutes ago.
There were several customers who made comments about how my son was treated. Many told him to call an attorney.
Macy's needs to have their security, floor walkers, stop RACIAL PROFILING. MY SON is African American and has tattoees. Does that mean he can't shop at your store.
You know what the only funny thing is that while I was in the parking lot, two white elderly women, walked out and was standing in front of my car, and was taking clothes out of their large purses. One even had a medium size cooking pan.
This horrible incident happened at the Fair view South dale, in Richfield MN.

So now what are you going to do?
Do we need to contact an attorney and the news and social media ?

Just an fyi, I am white.

Thanks for your attention

Gretchen

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Y
1:22 pm EDT
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Macy's don't receive a certification document

I bought a ruby Ring at Macy's (Turtle Crossing Mall, Dublin Ohio). There is attached tag indicates it is certified. But cashier cannot provide it to me. She asked me to go to other Macy's store to get it. I went to different Macy at same location as the one I got the ring. But unfortunately the problem wasn't be resolved. I am disappointed about it. I hope this issue can be resolved. My contact information as below:

[protected]@yahoo.com
cell: [protected]

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9:25 pm EDT
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Macy's macy's job recruitment

I would like to share my recent interview experience at Macy's. This was at the Pearland Mall location branch in Pearland, TX. I had applied online for the advertised Full time position of Cashier in this Pearland store. I am a college graduate with required experience and had all the necessary skills outlined for this position.
Initially, following online application, didn't get any response after which I called the Pearland Store and talked to some person in administrative dept who told me they are not hiring then I asked for the store manager (Brendon) about my application who could retrieve my application and told me that he would look into it. After couple of days, I got an email invitation for interview from Macy's centralized HR and set up an interview appointment at Pearland Macy's store on 19th May at 11.am. At the scheduled date and time I went to the store and was interviewed by a jewelry Dept Manager named Tiffany who was so impressed with my interview that she immediately wanted me to work in the Jewelry Department. On 25th of May, the current HR person named Linda called and verbally offered me the job in the Men's Department. She asked me to come to the store and fill up the required paper work but I told her that I was going out of town (which I already mentioned during my interview) but if it was necessary I would come. Then she told me that I don't need to come that day, I can call them after I come back the following week to set up the time for the paperwork.
After I came back from out of town in a week, I called the store and the former HR person Claudia told me that the position was not open yet and they would call me when it becomes open. However, she also mentioned during that conversation that part-time position is open if I would be interested. I told her that I applied for the full time position and I would be waiting for that position. After waiting for couple of more weeks without any phone call from the store, I went to the Store myself and talked to Claudia about the position who then again told me the same thing the post was not open yet and if I would be interested in a part-time position. I again respectfully told her that I applied for an advertised full time position. She then told me that they will call me when the position will be open. After waiting another couple of weeks I called the store on 6th of July and talked to Tiffany, the Jewelry manager who said she would call me back. After sometime she called me at home and again told me that part-time position was available but I told her again that I applied for the full time position. She then told me that store manager was in vacation and would call me when he would return following Monday. So far, I haven't received any call from the store.
My concern is fairness in Macy's recruiting machinery. I have more than 18 years of retail experience in many departments at Sears and 5 years in the lead cashier's position, teller position in Bank of America for 4 years. They verbally offered me the position and even mentioned about the starting pay and the Department but this fall out increasingly leading me to doubt about recruitment. After initial interview and the verbal offer by calling me at home, the managers and HR people in the local store backed away from the final paper work which raises many questions including the transparency of the whole recruiting process at the local store level.
Hope this letter draws the attention of Macy's corporate who can take appropriate action so that recruitment transparency prevails in their micromanagement level and mitigate the false hope for the hundreds of genuine job seekers like me in future.

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J
6:21 pm EDT

Macy's ups delivery service

On July 7, 2017 I purchase (2) accent chair from Macy's my delivery date was July 15, 2017 tracking number 1ZY848750398051956 I took the day off from work to receive the chairs. No chairs were delivered July 15, 2017. UPS posted after 4pm that my chair missed the train and will be delivered the next business day which is Monday . I inform UPS I will not take another day off from work to receive the chair. My next day off from work will be 7-22-17 I spoke to several customer service to secure the date. UPS customer service told me I had to go to my choice to indicate my date, but no one explain you have to do this function six day in advance from the date of order . A Representative from UPS told me I had to pick up my own chairs I told them I paid for delivery this is furniture. I don 't have a car big enough to load the chairs. UPS Representative told me she will try to set up the chairs for Friday 7-22-17. Tell me why on 7-17-17 on chair was delivery after 7:30 pm I was not home my neighbor took in the one chair, so I guess the other chair will arrive on 7-22-17. This is my first and last time I will order anything from Macy's that requires delivery to my home. Unsatisfied customer.

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3:21 pm EDT
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Macy's leather sectional - insured by uniters

I called the find out about a sectional I have. One of he seats reclines and is not working. The lady on the phone was very nice.. I was doing house work and askes me.. When did you notice it wasn't working. I told her not I think about a month or so. She then satiates that my claim is denied because it had to be called in within 14/15 days. If she would of asked me to be more specific I would of give ner the day juky 4th. The sofa was over $4000. I want my seat to be fixed. Uniters is interpreting my words unfairly. Is date is time sensitive they need to say it..

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Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

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Contact Macy's customer service

Phone numbers

+1 (800) 289-6229 +1 (513) 573-7912 More phone numbers

Website

www.macys.com

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