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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's reviews & complaints 822

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3:40 pm EDT
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Macy's deceptive billing practices

I have a Macy's Visa Credit Card. I have a bill payment through my bank. I began to receive bills from Macy's, which I paid through my bank. I receive e-statements only. When I would attempt to pay the amount that Macy's was billing through my bank on the Visa Card, the message was "amount exceeds amount owed" - because I had a zero balance. Then Macy's began adding late charges (even though I was making a $5.00 minimum payment). Finally, I called Macy's and was told that the charge was on a revolving account within the Macy's store itself. I was unaware that there were two separate accounts. I paid the charges, including late fees. However, I was frustrated when I tried to point out that I was unaware of the second account. This is deceptive. My credit score went from 813 to 763. I want this expunged from my credit history, but so far, Macy's is unwilling to work with me.

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Cottonball922
, US
Feb 20, 2019 6:12 pm EST

Macy's is definitely engaging in deceptive billing practices! I returned some items a week after my payment was due. I got an updated balance from Macys over the phone and paid it along with a late fee of $27. The electronic payment was applied and my balance was $0 at the end of Jan 2019. I just received a bill for $2 in interest, for an "outstanding balance" for February 2019. I contacted Macy’s and was told that my payment was NOT received before their billing cycle ended so I would be responsible for the $2 in interest! I explained that I immediately paid what I was told to, and that the billing cycle had not yet ended when they received my payment. The Rep. gave me the same explanation and it turned into an argument, which ended in my threatening to report Macys' to the local DEPARTMENT OF CONSUMER AFFAIRS for investigation of its ILLEGAL, DECEPTIVE, AND PREDATORY BILLING PRACTICES. I know it’s just $2, but it’s the principal of the matter! Immediately, my balance was zeroed out and the conversation ended. This is not the only issue I've had with Macys. They send me bills for items I just purchased but have not received. What is wrong with them? What stupid company is handling their billing? Get it together!

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LAW1456
, US
Feb 21, 2019 12:24 pm EST

I have the same issue with Macy's. Every time I use my card and pay 100% prior to the next billing cycle I can anticipate receiving the $2.00 statement. Every time, I call and have them remove it. They tell me the reason, I say thank you for removing and we're done. Every once in awhile I get someone that refuses to remove the charge. She will be firm on making me pay it. I tell her to stick it where the sun doesn't shine and hang up. Then I get a statement with the $2.00 removed.
It's a hassle to play this game, but you're right, it's principal. No pun intended.

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Stoma Brothers
, US
Oct 05, 2018 5:24 pm EDT

Macy's is definitely involved in deceptive practices. I had an expired credit card with Macy's was told by an associate that will be renewed on the spot. The next thing I know I have a second credit card.Macy's states that I would have been asked for my income at the time and possibly other information which I surely would not have provided as that would not be necessary to renew my card. I clearly stated that I did not want a new card and Associates stated that they were simply renewing my existing account which was a blatant lie. I immediately cancelled both cards which impacted my credit score.

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3:56 pm EDT
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Macy's unauthorized billing

I made some purchases from the Macy's store in January this year. They had some promotion going, and offered me to become a member to get a discount on my whole purchase. I said I don't want to open a card with them, to which they replied that it's not necessary. I paid for the items with my credit card and left. After three months I got contacted by their collector department that was demanding a payment. Only after minutes into the conversation I realized that he wanted me to pay the amount I already paid again plus a late fee. From his words I opened TWO cards with Macy's and one card has a balance on it I did not pay.

I have been fighting ever since, they had illegally opened the credit cards without my permission and harassing me every day for not paying and threated me for reporting it to credit agency. I have disputed it several time and asked them to show me the proof or signed copy of my receipts that i have asked to open them the cards and paid it using the store card. But ever after 5 months I have no reply from them.

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8:20 pm EDT
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Macy's - an unfair termination

I worked for Macy's tyson Galeria for about eight years and received ceveral recognition and awards. whichever department that i worked was always top performance in sales and credit. I builded a strong relationship with my customers and co-worker. But just by the end of 2008 macy's deceided to suspend me without paie then later found out that i wa...

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12:00 pm EDT
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Macy's closed my account

I have had an account with Macy's for 4 years, paid my bill on time every month, paid over the minimum every month, and had credit available. So I was flabergasted when I checked my account online and saw that my account had been closed. I called Macy's, and was told that despite I have never been late, paid over the minimum every month, had credit available and was overall a good customer, that my account had been closed because when they did their "periodic" credit check, that my overall credit history was not good. My near perfect credit history with them was null and void... As a result, this is going to kill my credit score, as this was the longest running credit card I had open and had the highest credit limit... I have already begun my letter of complaints to the BBB, and the attorney gerneral. I am sick of these credit card agencies screwing over people that are trying to secure a future for themselves by trying to get the best credit score they can... Because as we know, you can't get anything without credit these days!

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Bob Dickson
, US
Jun 15, 2009 1:58 pm EDT

Last Christmas while shopping at Macy's I was making my purchases and handed the store clerk my Macy's card. My purchase had totaled $105.75. I was told my the clerk that my something was wrong and that my purchase would not go thru. I was confused because the card had a zero balance and the last time I had used the card was the Christmas before. The clerk asked me if he wanted me to have him place a call to the credit department and find out what the issue was. I asked him to do so. That's when I found out from the credit department that because I had not used my Macy's credit card in over a year that they had dropped my normal credit limit of $500.00 to $100.00. Ok I say to myself, I know things are tuff in the credit world but here I am trying to make a purchase of $105.75. That's $5.75 past my new credit limit. I asked the credit department person on the phone if he could authorize my purchase this time as it was gifts for my son's and was declined. Even though I was in good standings and never missed a payment with Macy's. I was also told that if I wanted to keep my credit good with Macy's that I needed to continue making purchases with them in order for my new credit limit to be raised in the future. Not wanting to jepordise my credit standings with Macys' as I had held that card for over 10 years, I reduced my purchase by half not wanting to leave empty handed. Needless to say it was embarrissing to me, standing inline during the Christmas rush, with folks behind me listining to me etc.
FYI, I have yet to go inside a Macy's store sense then.. I don't like being treated that way.
So check out on your statements closely. After reviewing my old statements I found that they had informed my of the credit lowering by no use. I just never looked closely enough, as I didn't see any purchases and thought that all was good.

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5:13 pm EDT
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Macy's awful company

I am a very loyal Macy's customer, I have a Platinum Credit Card which means I spend over $1000 with Macy's a year. I am a professional that does most my shopping there when the sales are on. When I travel I even shop with Macy's and have shopped at Macy's in 10 different states.

Sometimes I also shop online with Macy's when I find a good deal. As a Macy's Platinum card holder I am use to free services provided to there most loyal customers. When I buy online I use to receive free shipping for items purchased online.

Recently Macy's has discontinued this practice as of May 1st, 2008 however they did this with out alerting customers. As of July 30 the site does say:

** For free services, which are not available at all Macy's stores, purchases must be made at Macy's with your Macy's Card. Excludes furniture, mattresses, floor coverings, and purchases on macys.com. Credit will appear on your statement.

In some parts of the site it does say the above. However it does say the below on a lot of pages also. Free service purchases must be made at Macy's with your Macy's Card. Includes shipping on macys.com purchases. Excludes furniture, area rugs and mattresses. Credit will appear on your statement.

First when Macy's changes a long standing practice without alerting the customer it is wrong. Second if you are going to change the policy then you have to make sure that it is consistent, as I called in on July 30 and was told that yes of course I should receive credits automatically.

After explaining to him things changed without anyone being notified, he put me on hold and began to speak with his supervisor. After that he explained that it had changed as of May 1st. He also credited my account but explained that it was a one time credit and that in the future the new policy would be enforced.

A lot of customers probably don't realize that this policy has changed. They did not take the effort to inform there customers. Really Macy's should not take this reward away from their most loyal customers.

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MysteryStories
Ellicott City, US
Feb 10, 2011 1:22 am EST

You both are right. As I wrote to accompany another person's complaint these new "perks" aren't perks at all. I wish we had the old tailoring, free shipping, gift wrap services, that I, over a number of year, worked towards. You know the other thing that gets me? That we can't used the Rewards Certificates online. What the hell?

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Dissatisfied Macys Customer
Oklahoma City, US
Nov 17, 2009 12:03 pm EST

I am a Macy's Platinum card holder also. I do a majority of my shopping online. It does bother me that Macy's changed the policy without informing the customers. I usually use the gift wrapping service during the holidays but found that 1/2 of the stores I visited no longer offer gift wrap. To me it makes no difference now if I hold a Macys Red or Platnium card. The perks are just are not worth it. Also, the extra coupons that you receive hardly do me any good becuase they exclude just about everything. The free shipping and handling was what I enjoyed most.

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12:16 pm EDT
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Macy's returning merchandise

I tried to return some clothing that was given to me as a gift by an elderly relative. The clothing had all macy's tags on it etc..., and the cashier told me that without a receipt, macy's could only give me 8 cents for all 4 pieces of clothing. Some of it was ralph lauren, nautica etc... She said that without the receipt, there was no way macy's could knowthe clothing was actually paid for! The clothing was not stolen. To add insult to injury, she said they would have to send me my 8 cents through the mail as a certificate — in 4 to 6 weeks! This was due to having to "investigate" the clothing! This is my last time in macy's. I took my clothing and left — it will be donated to goodwill.

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MysteryStories
Ellicott City, US
Feb 10, 2011 1:28 am EST

Don't go and get someone fired over following the policy, which, if I remember correctly, since I've been an associate, changed around the time of this post. It used to be that yes, you only got the return for the lowest sales price in the last 180 days. HOWEVER, now, you get those Control tags that makes check out longer but we can go back and see how someone paid for an item. With that though, it's only good for 180 days so if you try to return it after that time the 180 day rule applies. AND after a certain point, some merchandise if not sold goes to the price of a $.01 and we are not supposed to sell it. Also, now, this may not be you, but there are people who will try to scam Macy's for money they don't deserve by pulling stunts like this. I would suggest that before you criticize Macy's and its policies, try working there for 6 months and see how many articles of clothing are lost to thieves, damaged because of lack of care of customers, and discounted to a point where Macy's doesn't make money on it. We see a video in training that would change your mind. All that says it if you get or give a gift, give or get a gift receipt.

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georgiana_wilkins
Sacramento, US
Jun 25, 2009 3:50 am EDT

What a [censored]! Usually even without a receipt, they can either refund you back credit through your Macy's card or give you store credit. Not give you .08 cents. What a ###. Sorry you had to go through that. I've done countless returns at Macy's before and they always give me a refund. You were just unlucky. I wish you called Management and get that woman fired.

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3:40 pm EDT
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Macy's bogus "finance charge"

I received a bill from Macy's that included a $2.64 finance charge, although I had made the earliest purchase shown on the bill only three weeks ago. I called them and they said that this was a "provisional" finance charge, and I could subtract it from my payment although it was included in the amount shown as the balance due. Many if not most consumers would pay the balance due without realizing this charge was added. This is a straight up RIPOFF by Macys!

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J Browne
Burbank, US
Jan 21, 2010 2:33 pm EST

The latest balance on my Macy's credit card is for $376.94, of which $4.47 is for an "Initial Interest Charge". What is an "Initial Interest Charge"? I pay my balance in full and on time every month. Is it legal for Macy's to add this preemptive charge? Sounds like a rip-off to me.

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11:11 am EDT
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Macy's payroll

i worked for macys for 3 years. i was promoted to a specialist and received a bonus of 300.00 dollars every time i made my numbers each month. well they stated giving my money late and when i would ask question about my check the manager of human resource didnt know so he gave me a number to call, so i called and the person from corporate told me that they dont talk to employees that i need to talk to my manager and HE would send them an email about my paycheck. ive been getting the run around now they laid me off and i cant my bonus from march because im not a employee anymore. i was supposed to get it in april. I WANT MY MONEY

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Update by jennifer chatman
May 04, 2009 11:15 am EDT

please help me get my money

Update by jennifer chatman
May 04, 2009 11:14 am EDT

i just want my money. i worked very hard for that company and i earned every bit of it.

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9:36 am EDT
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Macy's macys fraud can hurt your credit class action needed

First off the Macys card is a good deal for most folks who shop there. Most associates just want to do the job and save you money - however if you run into the wrong one, forget refinancing your home or anything else. Here is how some of the dishonest scams work in the stores. You want to purchase something and don't have your card with you - you can be looked up in the system with your drivers liscence and social security number to make the purchace however if you are asked for an additional credit card and see things on the screen STOP IMMEDIATLEY and ask for a manager. You are being put back into the system and your credit will be checked even though you already have a card so that the associate can get a prize. You come and and your Macys card has an expiration date on it that has passed. The associate tells you that you need to be "put back into the system" NOT TRUE your credit has just been checked without reason. A Macys card is always good in the store unless you actually closed it. You think you want to open an account but decide you don't want to hand over your social security number (I assure you its safe) the associate either tells you to put in your drivers liscence number or puts a number in for you. It does not work that way. Again most people are honest about opening your account and it offer really good deals but the bad ones persist even after being reported repeatedly. The also seem to pray on the elderly and individuals who speak less than perfect English. Some of us have paid dearly for being whistle blowers. Bottom line if it does not seeem right insist on seeing a manager or speaking to the credit department on the phone - protect yourself and trust your instints. Hope a smart attorney finds this and gets them to stop

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starlet317
Pittsburgh, US
Apr 06, 2011 2:07 am EDT
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Yes it IS true. Some dishonest associates do this to get credit for opening accounts.

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andreajb1420
91706, US
Jan 01, 2011 8:03 am EST

Not True at all

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6:51 pm EDT
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Macy's tear in leather couch

I've noticed a lot of complaints about Macys Furniture and just wanted to say THANK GOODNESS I came upon the post that gave the names of the Tim Hellmann and Kim T. After writing a letter directly to them and sending photos of my defected leather couch, which I owned for 8 months...I just received a phone call stating that I would be receiving a delivery in 2 weeks of a brand new couch! Thank you for your help and Thank you to Macys for doing the right thing! There are people who are willing to listen to you and that want to keep your business.

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0222789000860457
clifton, US
May 10, 2009 12:04 am EDT

theres a little stain sice it was delivered, so please contact me for appoitment .my registration # [protected]

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Buyer be aware
Ann Arbor, US
Sep 21, 2009 8:49 am EDT

Macy's have been going around and around regarding my leather sectional. The repair service said it looked like used leather and could not be repaired. Cushions also have a problem. Customer service has spent hours on the phone trying to find all the paper work, inf etc. This is the second Leather sectional they have sent. The first one had a hole. They don't want to take care of it and keep passing the buck. Several promised delivery dates that I took off from work only to be told they had a problem. I have Lost time and money on this one! Sent letter to Terry Lundgren-Chairman. Diane M. who has a lot of time on her hands, spent over a couple of hours on the phone! Even belched out loud and said she just got back from lunch. After all that time with her, she now passed the buck to someone who is out of town for the week. She said it would now have to go to someone else who has more authority to decide. A couple of weeks have passed. Stall tactics. Macy's spends more on returns and staff that don"t do much, instead of them helping the customer! Most of Macy's complaints are over furniture. Customer service really needs to train staff better on how to work with customers. This is what customers should know before they buy furniture from them. I've spent over $4, 000. Problems after Problems. Better Business Bureau cant do very much. Where do I turn to next? Unhappy in Michigan! Not willing to give up! Buyer Be Aware!

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9:32 am EDT
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Macy's creditor calls/never had account

I have been recieving creditor calls from Macy's/Bloomingdale's and have never had an account. I have tried at least 6-7 times to speak with representatives to explain that my phone number must have been entered in mistake and request the calls to stop but they have continued. This annoyance has continued for three or more weeks and I can guarantee that I would not consider these companies for future credit because of the incompitence already exhibited.

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anonymous collectior 2014
Grand Rapids, US
Feb 24, 2014 4:24 pm EST
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If you have an issue with Macy's contact us and we will be happy to work with you... The customer service number is [protected]... Don't go to collectionstoppers.com because it may be a phishing scam... Always verify the information with a reputable source such as the BBB or the Federal Trade Commission, As far as paying your bills always allow sufficient time for the payments to go through. If we call you by mistake we will be happy to delete the erroneous number on the account. If you owe us money we will collect it... Yes we have to follow guidelines setup by the Federal Trade commission... I work with customers from coast to coast; work with us and we will work with you. Play games with me and you do so at your peril... I believe in being honest and upfront in my dealings with customers. If you want to speak to a representative ask for a US representative and they have to transfer the calls to the United States... Down with outsourcing jobs of all types...

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Anon6666
, US
Jan 20, 2014 6:48 pm EST

If what I have been reading is true, this is harassment. No delinquent accounts.
No messages are left on my voicemail. I don't answer numbers I don't know.

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Debbie Ott
, US
Feb 22, 2010 2:10 pm EST

I have received 28 calls the past week from Macy's-Bloomingdales. Everytime it's the same idiot that says "Do you have an account with us?" I tell him no, I don't, never have, never will after this! He asks for my number, I give it to him. Then I get put on hold forever. I tell him they must have a wrong number. Then he starts asking me for personal information and I tell him he's crazy and hang up. They have phoned me repeatedly, and it's on my cell phone which is costing me extra money, and using up my limit allowed.
Is there any recourse?
Debbie Ott

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Scruffy Curmudgeon
Boston, US
Jan 22, 2010 12:30 pm EST
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False Claims – Credit Dunning for not our account
MCCS - Macy's Credit and Customer Service
Macy's & Bloomingdales [credit accounts factored to Citicard] - They fail to take appropriate actions in verifying credit card application data so that you can have them call you claiming that you owe them - Macy's, Bloomingdale's - money on a card which may be in $1000s but it is not your card - just your phone number for an account that was opened in a totally different state from your number/home - They are terrible - absolute failure to verify data! ABYSMAL -
Call from New Delhi Indian Call Center
[protected]
Mccs - MACYS India New Delhi Joe Berg re wrong acct
Associate 295257 HCL Technologies 800-545-1256x56700
MCCS POB 8118 Mason OH 45040
EXECUTIVE OFFICE: Follow-up Lisa Durbin [protected] x32634
MCCS POB 8220 Mason OH 45040
CALL HERE TO COMPLAIN!

I have received numerous calls over the past months all calling to dun my wife on large outstanding amounts on either her Macy's or Bloomingdale's cards. Yet, the address of record for the cards MCCS is calling about is in Rhode Island and our telephone number clearly is not. In each case, since my wife has a Bloomingdale's or Macy's account, not the one in question, we have wasted nearly hours with Indian and Filipino call center employees attempting to explain that we are not who they want. Every time they have claimed they will remove our number from their data base but we keep getting calls.

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tre108
Detroit, US
Sep 30, 2009 8:23 pm EDT

I'm sorry about your Macy's complaint, but I would BEWARE of collectionstoppers.com. I wonder if the above response was posted as an ad for them (!?). It's only my hunch, but I believe collectionstoppers.com actually is a "phisher" for consumer info (your address, phone etc.) that they may actually sell to debtors (obvious conflict of interest!).
As you say, you don't even have a Macy's account; this is a case of someone having the wrong information. I've gotten these too - it took too much of my time and patience, but I generally asked for a manager and explained the situation and the calls eventually stopped. Very inconvenient, but as you say, there is a lot of incompetence out there.

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anoymous
, US
Apr 18, 2009 9:49 am EDT

Go to collectionstoppers.com. You need to ask Macy's to verify this debt. You'll have to send a verification form (which collectionstoppers.com with give you) certified mail but it is worth it. I was getting my neighbors collection calls (they have the same last name & no land line) and collectionstoppers.com helped stop the calls. You can call them and there is no charge if Macy's persist after you ask for verification of the debt, collectionstoppers.com will help sue Macy's free of charge. You could make up to $1500. I highly recommend you take the time to do this!

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7:31 am EDT
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Macy's no customer service

Warning to all consumers...do not buy furniture from Macy's without reading my story first...also type into Google...Macy's return furniture and you will read stories of one nightmare after another. I wish I had been smart enough to do this before I bought anything.

I should start by saying we went to Macy's furniture in Clearwater FL and needed quite a bit of furniture...we were sitting on folding chairs and using tv trays to eat. We first wanted to purchase living room furniture...the first sofa we picked out was the last one on clearance in the store and was literally sold out from under us but that is not what this is about...we also picked out several other pieces...they had NOTHING in stock.

We went home and finally decided to go purchase a dining set that they did have in stock...they couldn't deliver it for about a week...again frustrated we left the store went home and called Macys.com. They gave us an earlier delivery date on the set and so we ordered it. My husband placed the order and also purchased their 'worry no more warranty' and was told after 7 years you get your money back if you do not file any claims. We paid 165.00 to have it delivered. The highest delivery fee I have encountered on anything. We received the furniture and three days later I noticed the table had scratched. I called Macy's and told them I would like to replace it with something else since my husband and I had only eaten at the table twice and I felt like another one would just do the same thing and the table would only get worse over time. They told me I would have to pay 10 percent of the purchase price, the delivery fees and pay fees to have the furniture picked up and the new furniture redelivered. After estimating what that would cost it came to around 500.00 to 600.00 dollars.

I told them I felt like the table should not have scratched like that and they said would send a technician out to look at it to see if it was a manufacturer defect and if it was I could send it back so I told them fine...they sent someone out, he looked at it for literally two seconds and called them and told them no it was not a defect. Macy's got on the phone with me and he left while I was still on the phone. They said too bad...you should have covered the table up, you can call on your extended warranty and maybe they will repair it. Can you imagine having to have something repaired within 1 week of purchasing it? I literally broke down in tears on the phone...I told her I would be willing to buy a more expensive set but I was concerned about keeping this set but was still turned down.

Macy's does not care about their customers and I will post my experience everywhere I can as well as call the local tv stations and newspapers. My best friend is a very successful real estate agent in the area and I have told her to tell every customer she has and every agent that she knows to beware of Macy's. They said it was my fault and I should keep the table covered, I didn't cover it because I wanted to show off my new table and honestly I don't know of anyone that uses tableclothes anymore. I told her even if you have placemats on the table certain things will not be on the mat such as glasses etc. She said I should have covered the entire table. If you are going to cover the whole table why not buy something cheap? They should have said that before they sold it to me...I told them if I knew their policies I would never have bought furniture from them...the extended warranty they sold my husband is not what they said either...you do NOT get your money back after 7 years. You get a credit towards more furniture and they do not contact you, you have to remember it yourself and have a very limited time in which to claim it. Not what was represented on the phone at all.

I have never been more disappointed in a store in my life. Macy's is such a big name I expected so much more. I now have a brand new damaged table I have to pay for. I wish I had put it on Mastercard I would be fighting the charge but I used a Macy's charge. I am absolutely sick. Just know if you purchase something from them and anything goes wrong they do not stand behind what they sell! Buyer beware. By the way I have bought less expensive glass tables than this one before and they did not scratch. They say it is not a defect so I guess they just sell poor quality furniture, if not why would they not want to make a customer happy and take care of the problem. Remember when retailers used to say the customer is always right? That is not Macy's motto...BUYERS BEWARE!

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dr_d
Kan, US
Apr 25, 2012 10:38 pm EDT

Get over yourself you crazy consumer. lol. You're acting like you bought a new car and crying about your first scratch. Are you actually reading what you are writing. I just received a check for not using the worry-no-more, they would have put it on my card but I cancelled it long ago. I am not sure how long you waited for your refund for not using it, but it automatically came to me after my 7 years. Life's too short to cry about a scratch.

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Macy's annoying calls

For the last two weeks Macy's has been calling my phone. The phone will ring once or twice and then hangs up, not even giving me the chance to answer. This is occurring every 2 - 2 1-2 hours from 9 AM CST till about 7 PM
I do not have an account with Macy's.
When I called to investigate the customer relations in India treat me as if I am interrupting their day and are abusive.
The calls need to stop.

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Macy's late charge

Our CU sent an electronic payment on the 13th of February for a bill due by the 15th (Sunday) which was posted to my account on Monday the 16th. A charge of $25 was added to our fifty dollar bill for it was late.

Facts:
1 Macys states payments received by 5pm are posted that day.
2 The CU sends electronic payments in the early am.

I called the "customer service" and was told they would reverse the charge as soon as s/he talkked with their supervisor. The answer came back that they could only remove $10. I lost it, stating forget it I will pay the whole amount BUT close this account.

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Mrs. Ed
Old Bridge, US
Jan 17, 2015 3:21 pm EST

They did the same thing to me. The due date was a Sunday and my payment for the full $36 balance was posted on Monday and they charged a $35 late fee. They are refusing to credit back the fee and continue to charge me a late charge on the late charges. I am a long time account holder and even had my wedding registry with Macy's. I am closing my account and will not be shopping at Macy's again.

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Realistically
, US
Jul 04, 2013 9:22 pm EDT

I had a similar experience, the thing is. My account balance was 25.00 and they charged me 27.00 late fee. I explained that I had always been good at paying, but I lost my job and needed a few more days. What a shame, I paid the fine, closed my account and will not return to the store. I understand that one has to be responsible for their debt owed and always have been good until now and hopefully this is a temporary setback. But couldn't they prorate the late fee and at least look at the total amount to determine the fee. It seems to me they could help those who are hurting by changing one business rule when charging late fees. It appears that Macy's is not about putting the customer first, but in how they can maximize their gains and punish their loyal customers, What a shame! They could hire me and then I could help them build consumer confidence and eliminate the nonsense. ;0)

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Macy's rude employ, bad business

I recently have had a very bad day at the Hilo Macy's dinnerware department.We had went there to look for decors for the kitchen, and asked the man behind the counter for some simple help, and he gave us a very bad ATTITUDE! we ask him nicely if there was anything in the department for the walls like to hand up, and he came out yelling infront of customers as well, in the most rudess way!telling us NO! WE DONT HAVE THAT KIND STUFF IN HERE! WHY WOULD WE CARRY LAME STUFF HERE! Then after he completely embarressed us in front of about 5-6 people, he comes by us from behind and tells us to go to the dollar store as if we werent meant to be in the store.He was completely angry, for what reason?thats his job, he shouldnt treat anyone like that.He was descriminating and he can easily loose and should loose his job for that.So i took down his name, his name is DAVE, wears glasses, so beware of this crazy man!

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georgiana_wilkins
Sacramento, US
Jun 25, 2009 3:55 am EDT

You should have talked to his manager or something, too bad though. At least you got his name and the fact that he wears eyeglasses. Maybe that ### didnt like his job anymore, he should just quit. I hope he continues to do that to other customers so he can get fired and work at the 99 cent store. What a piece of rotten ### he is.

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Macy's b oth macy's and visa must be cancelled together.

Today, I received a gold card instead of my usual platinum. When I called to ask about it, a person that I could hardly understand, told me I didn't spend enough. Okay, since I had too many cards anyway, I asked that he cancel my Macy's card but keep my Macy's visa card. He told me I had to cancel both. So I did. I have been a customer since it was Bamberger's in Newark, NJ. That is a very long time ago. I can't believe that he actually encouraged me to cancel both cards. I never heard of anyone telling me that I could not cancel one card without cancelling another. I am both disappointed and disgusted at the way I, a valuable customer, has been so flippantly treated. Most of my and my families purchases are made at Macy's King of Prussia. I don't know how I can any longer shop at your store.
It must be illegal to have someone tell you, you cannot cancel a card. It is also bad business practice to be thrown away after so many years of shopping at Macy's.
I await a response.
Janice Marinaccio
[protected]@comcast.net

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weetie1
Los Angeles, US
Mar 15, 2009 9:30 am EDT

Though you receive two bills the Macy's store card and the VISA card are the same account. You cannot have the VISA card without the store card because the VISA card is an "add on" to store card.

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Macy's fraud

Has this happened to you too?

A few days ago I received a shipment from macys.com that I didn’t order.in fact I have never ordered anything from macys.com. I was immediately concerned and checked my bank account to see if I had been charged for it. And I had, for a total of $274! I called my bank, explained what had happened and cancelled my debit card. I was advised that I should call macys.com to start a return-for-credit process with them. I was also told that I would need to file a “regulation e” at my local bank branch as soon as possible.

I next called macys.com. When I asked for an explanation as to how this could have happened I got the response that perhaps someone in the household could have placed the order without my knowledge. After I insisted that this was not the case, the service rep finally agreed to initiate a return-for-credit procedure but told me that I would also have to have my bank work with their fraud department in order to insure that I could get a full refund.

When I tried to initiate the reg e paperwork at my bank branch I was advised that unfortunately this situation did not qualify as fraud since I had received the products. But they did tell me that I would have additional recourse in 30 days if I couldn’t get cooperation from macys.com. Well, fine! In the meantime, macys has got my money and I am getting no help from my bank!

After ongoing communications with macys.com over the past several days i’ve learned a few things from a rather candid macys.com service rep. Evidently, what’s happening to me is not unheard of at macys.com. As a matter of fact, this rep had personally dealt with 5 identical cases in the past week and had heard of many more. She told me that the give-away on these fraudulent orders is erroneous customer email addresses and phone numbers. (Until I discovered this, all email confirmations of my communications with macys.com had been going to this “erroneous” email address). She also discovered that a false entry to my customer service record in their system had been made after I had begun communicating with them, an entry that claimed I was refusing to return the free gift that came in the shipment. Not only did I not make this communication but there was no free gift in the shipment.

This macys.com service rep went so far as to say that she had seen ups return-for-credit orders arbitrarily deleted from customer records and that therefore she would keep a close eye on my record until I got my money back. Unfortunately, the last time I tried to talk to her I was blocked by a supervisor and not allowed to communicate with her. She was just trying to help me and will now probably loose her job over it.

What is going on here?! Is this some new form of fraud that even the banks are not prepared to deal with? If so, who benefits? The only one benefiting here as far as I can see is macys.com cause they’ve got my money. If a scam like this is done on a large enough scale I suppose it could finance a company’s payroll for a month.

Yah, I need this money back but I feel even worse for the elderly widow the rep told me about. She had received a shipment of men’s underwear, charged to her credit card of course. She, too, had never shopped online with macys before. Will she have the perseverance to get her money back?

If this is happening to you, all I can say is don’t give up and document everything. They should not be allowed to continue to get away with this!

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This review was chosen algorithmically as the most valued customer feedback.

Macy's - furniture and bedding

I have some information for those of you that are having issues with their furniture, mattress or rug purchase from Macy's or Bloomingdale's. There are several people that will give you what you want if you complain to the right person. First, start off with Arlie S., Jill K., or Kim T. They are directors for furniture and bedding customer service. If you...

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Macy's public humiliation

I was in Macy's in Queens Center Mall today 1/22/09 where I found out about cosmetics giveaway because of the lawsuit.I stand on line for 20 min. outside in the cold and when I got to the counter this lady Heidi with a red tag-manager yield at me to get out of the line because she said I was there too many times. I was stunned and I tried to explain that she must have me confused with somebody else because I just got to the counter for the first time. At this time she started to yell even louder that she saw me on line many times, embarrassing me in front of whole store. When I insisted on seeing her supervisor she told me it was impossible, she would not give me his name or a phone number. I found out his name is Paul(nobody knew his last name). Finally, after I got very upset and somebody else suggested that I go get a product and get out of there, Heidi shoved some box of cream at me and told me to never come back. I understand that she could be confused about seeing me earlier but it does not give her a right to treat me like dirt on the bottom of her shoes, especially that she has been incorrect about me being on line many times. I spoke with a lady at the executive office Susan B. Gubba-executive assistant who told me that she will speak with Heidi, but I doubt it will happen. there was supposed to be another manager who is Heidi's supervisor Heba Elmattany(I am not sure of that name because it was very difficult to get her name)but she is on vacation for the next two weeks. worst thing is that nobody of the staff was willing to help me.

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georgiana_wilkins
Sacramento, US
Jun 25, 2009 3:53 am EDT

### got mad because that broad isn't getting paid for the free stuff, or got pissy because macy's got into that lawsuit. Too bad so sad, though.

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Macy's false advertising

On their website, they advertise a perfume set for $55 and say it's available in their store. When I went there, the employee RUDELY told me they didn't sell it for that price.

The website also said there was a free perfume sample with each purchase. Again, the employee RUDELY told me they didn't offer that either.

I will never go to Macy's again.

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amenha
, US
Dec 17, 2010 9:00 am EST

wow, seriously? i work at macys, and i would have definitely given you that price adjustment for sure. i'm super nice to everyone, and i get that people are trying to save money. sorry you weren't my customer, i would have adjusted the price for you, and given you like loads of free sample bottles. haha :)

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weetie1
Los Angeles, US
Mar 15, 2009 9:43 am EDT

Just like almost every single department store. The .com business is run separately from the department stores. To run a website business and a department store are very different and it takes different merchandise, marketing, and other strategies than it would for a physical department store. Therefore, the prices, and offers at .com sites and in the stores are often different. As far as Macy's goes if you print out the ad online and show it to the associate they will accommodate the price. Sales associates and selling managers do not have internet access due to wanting the team to be fully engaged with customers and not behind computers all day.

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vegibeba
, US
Feb 12, 2009 7:12 pm EST

You are absolutely right to complain and I would tell all of your friends to never shop at Macy's. It is truly an unethical company and the employee was probably rude to you because of the way he or she gets treated at their job. I work for them and management is trained to make you feel guilty about going to the bathroom. I never get commended for anything and they refused give me my vacation even after I filed a grievance. Awful company and their merchandise is cheap.
I am pregnant and they won't let me sit down, not even for five minutes a day. But I'm afraid to quit because of references. This company will get what they deserve someday, they think that they are such a big brand name but ppl don't like them.
I'm soooo over macy's.

Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

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Contact Macy's customer service

Phone numbers

+1 (800) 289-6229 +1 (513) 573-7912 More phone numbers

Website

www.macys.com

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