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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's reviews & complaints 822

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1:51 pm EDT

Macy's wadges and racist management

I work at a macy's store and it 's not all that is supposed to be, for one they pay their people below the min wadges and want them to work for peanuts, then they have associates who hide in stock rooms and sleeps and managers know and don't do anything to them. They have associates who work and don't get anything in return but a hard way to go. The pay is not what they say they gonna pay and the managers are rude, the store managers are the worst in this store. So sad that macy's treat they associates like dirt all the full timers and have new associates come in and they treat them like gold. I think some if not all macy's are racist because they treat they employes of afrcan amercian badly it s unfare.

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4:22 pm EDT

Macy's hired, than told the position I was hired for was given to someone else upon arrival to my orientation

I was interviewed Wednesday, July 15th for a sales associate position at Macy's. I was hired on the spot and signed hiring papers. I was told to come back that Friday for orientation. Upon arrival at my orientation I was told the position I was hired for was given to someone else and that I actually wasn't employed. Then I was interviewed again with the same exact questions I answered earlier that Wednesday. After, I was told I would be called if any positions opened up. In summation, Macy's appears to be incredibly unorganized and completely inconsiderate of potential employees time and energy. I have no further interest in working for this company and will never purchase from them again. Understandably, there's nothing Macy's can do to compensate my time and effort in this frustrating experience. However, I do suggest management not hire on the spot until they are sure the position they are hiring people for is actually available to avoid being unprofessional.

Read full review of Macy's and 15 comments
Update by VictoriaM67
Jul 17, 2015 5:09 pm EDT

I'm sorry Kevin Richards, but your comment is neither useful or relevant to this situation and seems to be a little personal.

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Aurora Blue
, US
Oct 27, 2015 5:21 pm EDT

She should talk to an attorney about unlawful discharge.

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No blinders on
, US
Jul 22, 2015 10:47 am EDT

Racism is alive and doing quite well. Kevin Richards' comment about playing the race card is offensive on so many levels. Discrimination in employment is REAL, and clearly those with the benefit of white privilege don't see it because they don't experience it. This whole notion of "playing the race" card is insulting and biased given the history of this country. Minorities are always accused of "playing the race card", but no one acknowledges that the majority has the rest of the deck, using at their will or whim. This woman more than likely experienced what she has shared. Sure, someone more qualified or simply the interviewer like more after making an offer is more than likely what happened. They more than likely didn't want to rescind the offer, in the event another position opened prior to the orientation. In any event, I believe her and it was probably a blessing in disguise.

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The Truth You Must Know
, US
Jul 21, 2015 6:34 am EDT

"Do you really believe everything you read The truth you must know, for all we know she could be lying about all of that and be angry because she never got the job and thought she was better than everyone who applied. "

Yes, she could very well be lying. All you or I can do is judge the complaint on it's face and the events described in this complaint, assuming it is truthful, is a legitimate grievance.

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Kevin Richards
utt, US
Jul 20, 2015 2:01 pm EDT

If she were black she would play the race card, since she isn't she has to result to lying and saying she was promised a job she was not.

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Kevin Richards
utt, US
Jul 20, 2015 2:01 pm EDT

She is most likely lying about signing the papers and angry she did not get the job.

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Kevin Richards
utt, US
Jul 20, 2015 2:00 pm EDT

Yeah and you believe everything you read don't you truth.

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Kevin Richards
utt, US
Jul 20, 2015 2:00 pm EDT

Do you really believe everything you read The truth you must know, for all we know she could be lying about all of that and be angry because she never got the job and thought she was better than everyone who applied. Had she been black she would have played the race card, since she is not black she has to result to lying.

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The Truth You Must Know
, US
Jul 20, 2015 7:48 am EDT

It is a legitimate complaint if she signed hiring papers, was given a start date, showed up for that start date and then told that she was no longer needed.

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Kevin Richards
utt, US
Jul 18, 2015 8:38 pm EDT

I doubt it was that kstew, once they found out the OP's personality they changed their mind. assuming the OP was not mistaken.

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kstew54
Las Vegas, US
Jul 18, 2015 6:57 pm EDT
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It sounds like they probably hired a friend, relative, or a previous applicant. Sounds unorganized to me.
Mive on to something better.

ComplaintsBoard
N
6:09 am EDT

Macy's leads

Wow this company is the worst far as the bulling going on this company. i know a couple of people that work for this company and are always complaining that they are always getting harassed by the leads that work at this store. its a shame that this is going in such a high rank store, they say that the leads can get away with things and when they go to the managers and tell nothing happens. one associate said that the lead harassed another co-worker so bad that she dose not talk to her other co-workers for fare that the lead will start trouble. that's a shame. as of now me and my family and friends will not shop at this store at all any longer such a shame. oh well it is what it is hmm maybe even boycott this store

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Hewer
New York City, US
Jul 10, 2015 2:43 pm EDT
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I was a senior executive with the company next down from store manager and over the coarse of my employment I color operated in HR investigations relating to our merchandising lead. The lead was not only a bully to her associates she violated employment laws. It was always poo pooed ender the carpet and nothing much done maybe a little chat. Macy's Inc. starting at the corporate offices have a bully mentality in general. they are also hypocrites when it comes to their stance on discrimination and helping disabled people. To the public eye They donate to charities however when it comes to employees in house they discriminate, terminate persons who have disabilities. They routinely look into the associates healthcare records through their health insurer for any red flags such as HIV or any drug issues then work on termination. I worked over a decade and had a job opportunity that took me on a different career path. But no she's definitely spot on with her Macy's observations!

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say it as it is
Yakima, US
Jul 10, 2015 12:55 pm EDT

Also I doubt all your family and friends will take your advice and stop shopping at the store, even if they do. they don't care, they make millions and losing a few customers will not hurt them.

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say it as it is
Yakima, US
Jul 10, 2015 12:53 pm EDT

Tell your friends to do what they are being paid to do and they won't be "harassed"

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4:06 pm EDT

Macy's bulling by leads

I work at macys and i am always being bullied by one of the leads that work their. She starts with a lot of co-works and runs to the manager and tells lies on her co-works in order to keep them in line. She always saying i got her in my pocket and i cant do no wrong. i don't think that is fare that she can harass associates and run to the managers and tell lies and she starts with managers saying what she not gonna do yelling on the floor she spreads lies about associates and tells other associates personal business to other people. I work on the 3rd floor and its not fare at all. I been to see my manager and nothing was done as i see she still bothering other associates and the HR, manager, the store manager and the asst.store manager do no do anything about her because she has the other manager in her pocket s she says. she been in trouble a couple of times for spreading lies about associates ex. she eats out the trash, she be stealing people lunches and eating them this is just some of the things she says and does.

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11:56 am EDT
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Macy's customer service for flood victims

I have been a loyal customer of Macy's for over 10 years, spending an average approximately $2000/ year. On 5/26/15, my home was flooded in Houston. I called in to get a copy of my in-store receipts and they wanted to charge me $3 per statement month unless they received a request from my flood adjuster by fax/mail not e-mail. I refuse to trouble him as he trying to help people and at this time does not have the time to deal with this.
The customer service rep I spoke to was: Janet ID # [protected] (Supervisor). I am disgusted with Macy's lack of empathy and support. I intend to cancel my Macy's Amex which I spend $1000+/ month on and will never shop at Macy's again. I will be sure to share this information with everyone I know. If you are looking for a better experience go to Costco or Lowes - they have been great and on the day of the flood Lowes gave out cleaning supplies to help flood victims.

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The Truth You Must Know
, US
Jun 09, 2015 8:25 am EDT

You aren't entitled to have them print out your transaction receipts. Their request of a nominal fee was perfectly reasonable and standard practice at many stores.

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11:44 am EDT

Macy's deceptive practice

I opened a Macy's American Express credit card and used the account number from the card to submit payments. Then I started getting collection service calls about my past due payments.
When I explored the issue I found out that the credit card is actually tied to two account, one is for in store purchases and the other is for out of store purchases. Not only is this deceptive, but the account printed on the card is for out of store purchases.
Any payment made to the account printed on the card is credited to the out of store purchases.
On the web site you can see the two accounts, but only the last four digits, which means you can't see what account to send your payment to

I think this is a deceptive practice and is an excuse to charge late penalties and interest charges on the Macy's accounts.

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Ruth and Kevin
Orange, US
Mar 25, 2015 2:11 pm EDT

This is not deceptive, they should not have allowed a child like you to have a credit card in the first place, and you parents should have read you the terms of the credit card so you would know in advance was tied to two accounts

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12:37 pm EST

Macy's mr. best

I've been working with macys for 3 years and i loved my job am one of the top associate in the store, I always like to be recognize so i go the extra mile, i recently encountered a very unprofessional behavior with my new store manager on new years eve...On December 22, 2014 we been getting tuns of return all the way back up until now, On new years eve the store was very busy in my dept we only had 3 associate thorough the day so we work as at team and do a little rotation because we had only two register open while someone else is on the floor working..We had difficulties maintaining the floor but we still tried to maintain the floor, Going towards closing we were down to two associates me and my coworker, we decided that both of us cant stay on the register so i went on the floor to help my customers while maintaining the floor...While on the floor folding and picking up clothes off the ground customers keeps on asking for my help so i assist them going back to what i was doing i had to start over from scratch while working my store manager Darren Whitlock came to me and was complaining about my dept so i told him that we been getting alot of traffic and wer'e going to need a recovery team His response was "Dont tell me what i need " So my response was " Am just briefing my opinion plus we are down to two associate am on the floor doing what i can and the next associate is on the register " After saying that to him he told me that he's getting upset ...So he took me off the floor and we went to the back his approach towards me is so not professional as a store manager he was all up in my face saying "Whatever he says goes and he dont want to hear no one telling him what he needs to do " ..Then he told me that am not working after saying that i felt so abuse by his words knowing that everyday when am supposed to work i always try to give the company a 100% out of my skills i go the extra mile for my store..he even told me that if i cant meet his expectation he knows what to do...after saying that i've lost all the respect for him as a store manager thats not the way u go about dealing with situations like this by treating my job..I know he's more valuable to the store than i am but thats not the way how u approach your employees...

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4:45 pm EST
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Macy's macys credit card

Macy's credit card policy in making payments is VERY misleading and setup to charge their customers late fees even if they believe they are paying more than the minimum payment as listed in their statements. I payed twice the amount indicated on my minimum due on my account prior to the due date to avoid late fees for December as I would be on vacation traveling for the holidays. During my vacation Macy's continuously harassed me with phone calls at least 6 times a day stating that my payment was due. I knew i had payed ahead and logged onto my account and sure enough, I payed twice the amount in November on time. However Macys charged a $25.00 late fee and an additional $50, stating I should have made my december payment at another time so my double payment does not count. This is ludicrous! I called a spoke to a supervisor name VINE at extension 6378 and she stated well that is Macy's policy and I am still responsible for the late fee as well an additional $50. Because of this Macy's increased my Balance by $75.00 although I prepaid Decembers Bill in November's payment. This is a way for Macy's to make additional Money off they customer's along with additional interest. If anyone else has had this experience, I think a class action law suit is in order.

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starlet317
Pittsburgh, US
Feb 02, 2015 3:40 pm EST
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Credit cards don't work like this. You can't pay extra, or double the minimum in your case, and assume your covered for two months. That's just plain silly on your part. When you leave a balance on a credit card, you have to make a payment EVERY MONTH NO MATTER WHAT THE AMOUNT IS. This is your fault and because you were ignorant to how credit cards work you accrued late fees that you are responsible for. It's not Macy's fault that you didn't know what you were doing. Pay the fines and close your account until you're less clueless. Also, with internet billing available, your argument that you couldn't pay while on vacation doesn't hold up.

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3:22 pm EST
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Macy's delivery

Hi Grisell, I am emailing you regarding my delivery reservation for the couch I purchased. I was contacted several times prior to my delivery date reminding me on my delivery. The day of the delivery the communication was horrible. The delivery window I was notified of was 9:45-11:45. About 10:30 I got a call from the warehouse and was asked if I had heard from the driver yet with the call that that he was on his way I had said no. Then I was told that he was running a bit behind as they left the warehouse about 45 min late. But that he may still be able to make the time window and that I should hear from him soon. At that she dropped off the call.

At about 12:15 I decided to contact customer service because I had noticed when I logged onto the delivery site my time was now showing 11:45-1:45. No one notified me of the time change, no one contacted me, no automated email or phone call. Instead now when the Customer Service person assists me I am told the delivery time is now 2:45. So the two hour window you had been contacting me about for 3 days has now become a 5 hour window.

This is beyond unacceptable. I have since searched the internet for Macy's delivery service and have come to realize the reviews are HORRIBLE. I only wish I new this prior to purchasing anything from this store as I would not have.

I am being charged $200 for a delivery fee that is hours later than what I was told. I wanted a refund of my $200 charge instead all the customer service person could offer was a gift card. While I appreciate his help I find this unacceptable. At this point I am not looking to spend anymore of my money at Macy's, I am looking for you to correct this and refund my Delivery Fee. Macy's should figure out a way to correct their delivery issues and not expect that at two hour window is acceptable to turn it into a 5hour window. I have lost most all of my day off now and expect to be refunded for my compensation in time.

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11:55 pm EST
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Macy's dishonest hiring practices

I applied for a Seasonal Administrative Support Team Associate position at Macy's, then was contacted to schedule an interview. As it turned out, the interview process for the position was a classic bait-and-switch. When I arrived for the interview--on time and dressed appropriately--I was told the position I'd applied for had been filled, but, oh, would I be interested in sales? I had no experience whatsoever in sales, and no particular desire to be in sales, so I said, "Frankly, no, " and got up to leave. I had traveled almost an hour to get to the interview site, and I felt I'd wasted my time.

Helpful hints for any Macy's hiring manager who may be reading this, from a professional with six years' previous experience in human resources:

When a position has been filled, best practice is to send an email to candidates who were not selected saying "Thank you for your interest, but the position has been filled, " and cancel the interview BEFORE the candidate spends his or her time and money getting to the interview site.

If the position was never available (or never existed) in the first place, then shame on you! I would expect a company of Macy's size and reputation for reliability to know better than to advertise for positions that don't exist.

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Update by HRLady
Jul 18, 2015 9:56 pm EDT

That's an interesting (and incorrect) assumption. I stand by my complaint. Whether I got the original job or not, it was dishonest and a waste of my time not to inform me that the position had been filled before I came for the interview.

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Kevin Richards
utt, US
Jul 18, 2015 11:35 pm EDT

Well they are lucky not to hire you with your personality.

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Kevin Richards
utt, US
Jul 18, 2015 9:40 pm EDT

Someone needs to grow up. I doubt you would last long in the job with your attitude. Telling them how to run the company because poor you did not get the job is childish.

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1:30 pm EST
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Macy's wrongly accused of stealing

I am a long time loyal Macy's customer and a Preferred Elite Card holder. I have also worked at Macy's for the past two seasons. Not because I need the money but because I enjoyed it. Unfortunately this week I was wrongly accused of stealing an item. I was waltzed through the store twice by the Sam the Loss Prevention person which is humiliating since employees know who she is and I was carrying my package so it appeared that I was in trouble. I was then intimidated for twenty minutes before I was even told what the problem was and able to get to the bottom of it. I was asked what item was in my bag that didn't belong there. I told her I had no idea which was the truth. So then after asking me this a few times and my answer never changed because I had no reason to lie, she asked me what was in the bag. I listed off the six items that I had purchased. She pulled each item out of my bag and showed me on the receipt where each UPC was and the one item's UPC did not show up on the receipt. I explained that I had been helped by a brand new associate who was at the register for the first time and I had walked her verbally through a few steps on the computer as in how to get past the MACY's card screen and how to print a duplicate receipt for me. There was a long term associate standing next to her who heard me tell her about the duplicate receipts. The whole time I was standing on the customer side of the desk and never got involved in touching CRL tags or ringing or anything of that sort.

Sam and Al who was the other Loss Prevention person there took this to mean that I had coerced this associate to help me steal.

What Sam did not do and because I was so frazzled after being intimidated and accused of something I didn't do was to look at the number of items on the receipt versus the number of items in the bag. I was told that I was suspended and had to call HR and meet with them. After she typed up a two page statement, I don't know why I wasn't allowed to put it in my own words since it was written from me and I had to sign Sam kept the item without the PC still accusing me of stealing it and sent me on my way.

After crying all the way home I got in my house and decided to look closely at the receipt and see what happened. What I found was that I had a receipt with 6 items on it and because Sam had taken the one item from me I only had 5 items in my bag. One of the items I bought had been scanned twice with two different CRLs. I called Sam and told her this immediately. She said she could see the two URLs of the same item scanned on the copy of the receipt she had. I explained that now I was a customer who had paid for six items and only received five and that obviously I wasn't trying to steal anything because I paid as much if not more that I would have if the correct item had been scanned. She just said that I would still have to wait to meet with HR and there was no apology for this mistake. This was on Saturday evening. I was so upset on Saturday that I couldn't sleep and Sunday I ended up with a migraine headache from it.

So when Monday came and I hadn't heard from HR by 11:00 I headed to the store in hopes of resolving this issue because it was extremely irritating to not only have been wrongly accused but now I didn't even have in my possession the items I had paid for.

Within thirty seconds of my walking into the store the HR lady, Kaia?, called me and I told her I had just stepped into the store.

She informed me that I had to wait until she could meet with me which would be another day or two. I explained to her what had happened and how Sam had the proof that I didn't steal anything and that I just wanted to get it resolved. She said that Sam hadn't told her this but I would just have to wait. It became obvious at this time that HR was just going to go by whatever Sam told them even though it made no sense at all. I told her I would rather resign if that was how I was going to be treated. She told me that I could go upstairs to the AST office and have them call Sam to come and talk to me.

When I got upstairs no one was around and so I waited until Lisa walked by and I asked her if she had a few moments. She said yes if I could just let her finish something which I did. I explained to her what had happened and she nicely explained that I would have to talk to Kaia. I told her that I had and that she said that I could talk to Sam and that I wanted a manager with me when I talked to Sam. She said she would call Mark since she was in charge of the entire store that day and she asked Melissa in the AST office to call Sam for me.

When Melissa called her she handed me the phone. I told her that Kaia said I could talk to her and asked her if she would bring up the item that she said I stole and the receipt. She said she didn't have the receipt. I said you have a copy of it because you told me last night you had it on the phone. She said yes I have a copy. At this point I feel like she is trying to hide something and wants me to go down even though she has the proof I didn't. She told me she couldn't do that. I told her that if she looked at the CRL on the item she thinks I stole and the receipt I bet the CRL on the receipt for the duplicate item would match proving that it was just a rookie mistake of ringing up the wrong UPC with the correct CRL. She immediately said Yes it is. She had already come to the same conclusion as I. I told her that then she had the proof that I didn't steal it. She said "that still doesn't explain why you had this item you didn't pay for in your bag". Are you kidding me? Is she stupid, power hungry or just determined not to admit she made a mistake. I told her if she had just taken a few more minutes to investigate and count the items in the bag against the receipt before accusing me we could have saved all this trouble. She said she still didn't believe me because I said I had walked the associate through the transaction. I again explained that I didn't walk her through ringing up the items and the CRLs. No matter what I said she was just determined to bring me down. I don't understand it. Macy's Magic is what we are taught to sell and I always have even before I worked there. I was always telling people how good Macy's was and the day before this happened I passed out Friends and Family coupons to friends of mine to get them to do their shopping there. Now after I tell them this story they aren't sure they ever want to shop there again which I think is sad. It is sad that a long term customer and an employee was guilty until proven innocent and even when proving innocence is still guilty.

I told Sam that I would just resign and get credit refunded to me for the item that I paid for twice and she said is that what you would like me to tell Kaia and I said yes. It would seem that if she truly thought I was guilty she would fight me getting a refund for the extra item. Perhaps she is paid per person she prosecutes and therefore was on a mission. In my opinion too much power lies in her hands and she should be investigated for how she handles these situations.

During this conversation Melissa was able to hear my entire side of the conversation. Mark walked by because he was called to come meet with me and Sam but Sam didn't allow that to happen. So I saw Mark and explained what had happened and asked for a resignation form. He told me fill it out and give it to Melissa which I did and then she called him back at my request to walk me to a register to get my refund as I didn't have a way to prove what had happened to the ringing associate since Sam still had the sixth item. He did this for me and apologized. Lisa came by while I was filling out my resignation. She encouraged me to go ahead and talk to HR. I told her what was the point. How was I going to sell the Magic of Macy's after being treated this way. She was also apologetic.

I enjoyed working at Macy's and all of the associates and manager's that I had the pleasure to work with. I think you have one employee who needs to be investigated and that is Sam.

I would like to have a formal apology for the way I was treated and I would like to have some follow up that Sam was questioned in regards to this and hopefully reprimanded in some way. It isn't fair that she can just get away with this nonsense at my expense. I was nice and polite until she wouldn't even admit that she had the evidence that I hadn't stolen anything. How can I have stolen something when I went home with 5 items when I paid for six. She stole from me, my 6th item, my dignity in the store and my enjoyment of Macys. She took away the Magic. Everyone that knows me knows that I am not a thief. I am a Realtor and I have passed two FBI background checks and fingerprinting in order to get my Oregon RE License and my California RE license.

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Barbara Hutch
, GB
Apr 26, 2015 2:32 pm EDT

Some people choose not to believe because to them the truth is only in their heads and no one else's.
I know of a similar case where someone was stitched up because it was common knowledge that they did not like some of the dirty tricks the company they worked for upheld. It was a company full of sycophant ### kissers and if you didn't kiss ### ...any excuse and you were gone. Sounds familiar?

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2:10 pm EST
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Macy's poor quality & customer service

I recently ordered a living room set from this poor excuse of a furniture store. I was hesitant to place the order without being able to see what it would look like. After several weeks of deliberation, I went ahead and ordered. BIG MISTAKE. It was delivered and was not at all what I was expecting to get. Not only was the quality cheap but the design wasn't even what I described I wanted. I called customer service to work out something. Not only would they not take it back and have me pay a stocking fee, they refused to even give me store credit so I could pick out something else that would look good in my home. Whatever happened to customer satisfaction? I WILL NEVER SET FOOT IN THIS STORE AGAIN! They don't deserve my business. They're customer service is horrible and their product is of very poor quality. I agree with the previous posts, bring back the customer service and quality that we grew to love from Daytons. I am now stuck with this hideous looking set and no where to put it in my home. Looks like someone is going to get a heck of a buy on Craig's List.

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9:53 am EDT
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Macy's pathetic customer service

We bought a Macy's East Serena Firm King size mattress for ~ 2000$ in February 2013 and within 16 months, both my husband and I started developing pain in your backs and necks. On contacting the store, we were asked to talk to the company directly since it was still under the warranty. We were able to schedule an "inspection" after 3 weeks since we first contacted the company. During these 3 weeks, we did not use the mattress because even a couple hours of lying done was aggravating our back pain. On the day of the inspection, "the inspector" comes along took a few pictures, measured something and then called the Macy's customer service to give them his findings. It was no surprise that although he could visually seen a depression, the thread that he used for measurement did not reveal any depression. So long story short, the customer service said NOTHING could be done!
Now, this to me is how Macy's rip people off. I would NEVER recommend Macy's furniture to anybody because it just leaves you with a feeling of having been cheated! Their customer service is pathetic at its best!

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8:08 pm EDT
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Macy's lost payments and auto pay

Worst credit card ever! Automatic payment means you can set it up one time for that one month and then mine was cancelled. Then they charged me a late fee and when I contacted them they "found" the payment. Then I saw that they charged me for interest which I should not have to pay anyway since my payment was for the entire amount. I paid it just to be done with it but they cancelled that payment and charged me a late fee on the $4 interest fee. Their website is awful - I cannot see a copy of my statement and my payment history details, which say that the payment was somehow cancelled and it won't show me the amount I paid later that month either. The money I am saving by using the card is being charged against me in made up late fees. I hate this company!

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Macy's customer service - furniture

I am writing to complain about the total failure of your delivery service and your customer care center in resolving an ongoing issue with furniture I have purchased from your Fair Oaks Mall store. I purchased a recliner on March 27, 2014, Sales check #[protected].
I waited for two months for delivery and when it was finally delivered it was damaged. I was told to keep the chair until a replacement could be delivered. Two weeks later another delivery was scheduled. I waited another day for delivery only to have another damaged chair delivered, which I refused to accept. Again I was promised another chair within a week or two. Another delivery was scheduled and this time I went out to the truck to inspect the chair before they brought it into my home. I watched the delivery men unpack the chair form it's cardboard shipping box, inspected the chair and found a crack in one of the braces; again I refused delivery and I was told by the drivers that it should have need inspected at the warehouse before being loaded for delivery; apparently it was not. I called customer service to file a complaint. Your phone staff have always been apologetic and courteous. I was offered a $50 gift card my trouble and told that the next delivery would be scheduled in two weeks; that notes would be made to insure that the chair was thoroughly inspected at the warehouse, carefully repacked and delivered. I was given a delivery date for the following week. The date came and I never received a confirmation call or a delivery time. I called the customer service department and complained and I was told that they had no record of the scheduled delivery. I asked to speak to a supervisor and was told none were available, and that one would call me back; they never did. Today June 15th I was scheduled for a morning delivery between 9:30 and 11:30. I received a phone call mid morning telling me that there was a problem at the warehouse and that the delivery would be delayed and that someone would call me with a new time. No one called and I was forced to call customer service. I was told that the truck had a mechanical issue and now the delivery was scheduled for between 1 and 3:00. I asked to speak to a supervisor again and I have been waiting online for almost a half hour and have yet to talk to a supervisor. I am totally frustrated and upset and am prepared to cancel my order, have you pick up the damaged chair and return my money. My credit card should have never been charged for this damaged char until this issue was resolved. I am so dissatisfied with Macy's handling of this purchase that I will never walk into a Macy's store or purchase another item form Macy's again. I am also prepared to share my experience with all of my friends, family and connections on each of the social media sites I belong to. At this point I honestly believe that Macy's could care less about satisfying me or resolving these issues. My time is valuable and Macy's has wasted 4 days of my time because of the ineptness and lack of care by your warehouse and delivery staff. Your customer service supervisor apparently had no desire to talk to me because I am still waiting, a half hour later, for them to pick up and talk to me. I don't understand how you could possibly call this customer service. My home number is listed above; I am anxiously awaiting to hear your response or see if anyone cares enough to call me back.

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4:41 pm EDT
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Macy's terrible

I was an outside vendor working inside of Macy's Cross County for a little over 2 years. I've never had a job I hated to go to as much as I did when I worked in this location! Lets start with the customers, who are allowed to treat you with such disrespect with no help from security or management. The girl's I worked with were almost attacked on numerous occasions from patrons and nothing was done about it besides being told to walk away. There was one serious incidence where a man was inside of the store from 11am until 6:45pm, stalking women by the bathroom on the second floor and even followed a pregnant worker back to her counter and proceeded to follow her behind her counter where only employees were allowed. She called security, came to my counter to hide and told me how she had seen him all day and he was following her around the store bothering her. As she was telling me this, 2 police officers came down the aisle, pulled out their guns and told the man to drop his weapon. This man ended up stealing 2 BUTCHER KNIVES from the Home Department and was carrying them, concealed, the whole time he was in the store harassing people. Not one person from security informed anyone to stay away from this man and thinking back on it, if he would've left with those knives, he would've done some serious damage to someone outside of the store. Not only that, if he had a gun on him, those officers would've began shooting inside of the department store where there were workers, women and children around. That completely disgusted me! No one from security tried to warn the workers to stay away from this guy, just like how they don't do their jobs majority of the time anyway. I've seen customers steal and called security to inform them and they would respond "what would you like me to do." Or if there was a lost child, or a lost elderly person looking for their family, you would get the same response. So what are you there for?! There's also a bed bug problem behind the counter of Fashion Fair in the cosmetics department. Workers have been getting numerous bites working behind that counter and when this was told to management, the next day they said that the problem was fixed overnight. I've never had an experience with bed bugs but I know from the stories I've heard that you can't just spray them and expect that they're all gone. But the management there was never too good at telling the truth. If you think you want to work there, make sure the managers you have to deal with like you because if they don't, they will find a way to get you fired. But from my experience, you can do better...find another place to work, thios place is disgusting!

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Kitiny
, US
Dec 23, 2014 5:52 pm EST

Macy's @ cross county is the nastiest mall, unprofessional dealing of workers, managers don't know how to handle situation

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Kitiny
, US
Dec 23, 2014 5:51 pm EST

Very nasty people are hired to work there at cross countymacys, they need to teach them how to be professional to their customers

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11:05 am EDT
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Macy's sandra employment

I worked for Macys during the past Christmas holiday season, and this summer I applied for a part-time job.
The interview went well, and the interviewer was pleased as she described the job available. She also stated that if the job was filled, she wanted me to work in her department.
However, I received an email that there was no available job to match my qualifications.
I knew I was in trouble when I saw an African American supervisor who stopped speaking to me
during my brief employment last winter. I accidentally walked into a room where she was conferring with another coworker, and she was very rude as she addressed me. After that, I stayed clear of this lady.
So, when I walked into the human resources department and saw her sitting at a desk, I knew I would not be hired, even though I had great ratings during my brief tenure. Where is the justice? As a retired educator, I am used to surrounding myself with professional people, but this was not the case at Macys.

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oak brook
, US
Aug 05, 2014 10:36 am EDT

Macys is operating a scam with worry no more warranty. The warranty is useless and " full of worry" because they try to get out of every legitimate claim. Do not buy furniture from Macy's and do not let them talk you into a warranty.

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MkStItCh
West Seneca, US
Jul 01, 2014 1:48 pm EDT

You know, I went to several interviews for a Bank and I thought I had the job many times... What a shock when I did not get any of those positions... I NEVER thought it was any one person that made me not get the positions that I applied for... I also NEVER posted a complaint that the "African American" person had anything to do with it...

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12:20 pm EDT
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Macy's job interview

I had a interview today for a position in macys.everthing was fine during the interview, then when I though that everything was fine, the person who interview me said, you know at this moment we don't have any position available for you and I asked her "Why"and she said that she doesn't know. It doesn't have any sense then I think, is beacause I am a immigrant or because my accent, then when I came to my home I opened the website macysjob they have a lot of positions and feel so angry, Number 1 she lied to me, she wasn't honest at all Whith me and I asked is because my English or my accent then I ask we still have the discrimination?

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8:12 pm EDT
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Macy's pretty much stealing

I was offered a credit card at macy's, and went ahead and decided to take advantage of it. Huge mistake! I tried to pay it three different times, issues with their server, the could not take my payment once, and they flat out did not cash my check the second time. They have been slapping interest on ever since, what was $200 that I had every intention to pay is now $600. As a student who does not work much I only borrow what I know I can pay, macy's was misleading in their actions and in my opinion extremely irresponsible as a business by making it almost impossible for their customers to pay them... Of course until after enough interest has accrued for them to call me every day. Never again!

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Ldsu
San Jose, US
Jul 22, 2014 4:39 pm EDT
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New Macy card member get 30% late fee...Macy never send out billing to inform( by mail or email)customer when bill is due. And start getting call every day for a week from this phone number [protected].

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11:31 pm EDT
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Macy's thief - under investigation

This guy was under investigation for internal theft while he was manager in the jewelry department, and was given the job of loss prevention manager after the firing of a good loss prevention manager, by Bob Henle the dlpm at the time, whom knew he was under investigation and shut it down just to fill the spot, because Bob Henle and Laura Rivera th internal investigator knew the guy was a good RAT, very corrupt...

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May 13, 2014 12:14 am EDT

it"s all on file Mr.Kallaher, o wait (Don Tarr)

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Christine from ca
Martinez, US
Jul 16, 2014 7:52 am EDT
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Interesting.

Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

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Phone numbers

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Website

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