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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:59 am EST
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Macy's fake sales

Enough of the duplicitous sales tactics! Yesterday's advertisement: starting tomorrow, 50% off the regular price of cashmere sweaters. Surprise — today the "regular" price increased by $50. That's not the kind of store that I reward with any kind of loyalty and neither should others. Beware: Macy's is being run by con artists!

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12:31 pm EST
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Macy's sorry customer service

I just wanted to state my bad experience with this company. Yesterday after seeing the commercial over and over again this past week about this sale that is going on, I decided to go yesterday to purchase a pair of boots that are in the commercial. The price on the commercial states they are 29.99 so off I go. Get there pick out the boots in the correct size get the same ones that are advertised in the commercial and much to my surprize the salesperson states that the sale doesn't start until tomorrow. So I thought well why have I been seeing this advertisement all week and it hasn't even started. So I sighed and said okay I will return tomorrow to get the sale price. Note* if I had not mentioned about the price difference and the commercial on tv the salesclerk would have never mentioned it to me and would have taken advantage of me and charged me full price. I am the one that brought this up to the salesclerk and questioned the price etc. So I go back the next day, which was today the 16th, pick the same pair I had in my hands yesterday and take them back to the salesclerk and ask to make a purchase etc. Well guess what that particular pair is not on sale. They are in the commercial to get you to go there and thinking that after you go through all the trouble of going to the mall etc. You will probably still make a purchase. Shame on you! I will never buy anything there again. False advertisement and simply just sorry # treatment to their customers!

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9:10 am EDT
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Macy's poor customer service

MACY'S encourages racism, job discrimination; only allowing women to become managers, giving lousy positions to black men, and poor customer service, & incompetent retail managers; constantly losing loyal customers, increase in robberies, huge employee/manager turnovers, due to lawsuits against JC Penney & accusations of discrimination towards male customers, and constantly hiring lousy managers who mistreat good employees!

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Jackie James
Aiken, US
Oct 15, 2012 7:00 am EDT

Macy's - Augusta Mall in Augusta, Georgia has suffered & continues to experience HUGE employyee & manager turnovers (constantly firing & hiring the wrong kind of people to run a dept. store!) The latest managers; the worst of them, is a evil, self-absorbed, feminist woman, who discriminates against new hires; giving the men (esp. black men) all the crappy jobs, while giving all the lazy women- cushy jobs, while they really don't do anything.. These kinds of unfair job discrimination tactics is what keeps hurting their company...

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10:57 am EDT
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Macy's racism & job discrimination

MACY's in Augusta, GA 30909: [protected]: Has Numerous Complaints from Minority Customers; accusing the Macy's Georgia Square Mall Branch of job discrimination, and encouraging policies that discriminate against new employees & customers based on sex & race! They are NOT a good company to work for, employee turnover is a constant ritual (they can't keep good employees to save their lives!), but these ### female managers, sure know how to keep the lousy & lazy employees- EMPLOYED at MACY's.. And their customer service sucks, the company treats loyal customers who spend their money for over priced merchandise, like ###s, overcharging customers, permitting unauthorized charges on customers' credit cards, frequently talking back rudely to customers, sometimes refusing customer service to male shoppers, and discriminating against african-americans by not employing black men... One manager told me, that she prefers only hiring women (whether they qualify for employment or not), simply because she likes them better than men?!?
www.macys.com/store/badbusinesspartners

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1:44 am EDT
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Macy's employer

Terrible company to work for. The company has lost it's core values with You Count, Integrity Always, Teams Win, Customer First. They should tell you their core value is nothing more than to make money. I have seen the level of service go down the tube since I have started there. Lack of caring for their associates which in-turn gives low customer service. The amount of recognition one receives is WHAT HAVE YOU DONE TODAY. Hardly any thank yous goes to the associates for a job well done. If a company cares so much about turn over why not look at the reason people leave the company and did something about those reasons. Find someone else to take the blame for a job that didn't get completed is their idea of making people feel like they count. It is to bad this company has turned into a place the has low moral in the stores because it WAS a good place to work at one point. America's department store has lost my respect and wonder what the founder of Macy's would say about their work practices now. As a customer I'm sorry that the services is no longer what it should be.

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disappointed employee 2
, US
Nov 10, 2012 4:07 pm EST

Do not work for Macy's- Flushing shoes department, they do not care for their employees. You don't get the information you need to do your job and get yelled at for not doing it right. Mona is a terrible manager. Honestly even in a recession period it's not even worth it just find another job. I have to highest regards for good managers and for the store in general but whoever hired her needs to do some serious reflection and contemplation. Don't they ever wonder why customers leave with bad reports about this department? Answer is bad management!

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4:20 pm EDT
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Macy's wedding registry

My husband and I created a wedding registry earlier this year for our April wedding. We registered for Lenox Marchesa Imperial Caviar 5pc place setting in stainless steel. We received 7 of the settings from our wedding guests along with some gift cards. We waited a few months after our wedding to purchase the remaining 5 settings because we were receiving some late gifts. We placed an order for the remaining 5 stainless steel color place settings online. When we received the order and opened the box we realized theat only one of the five settings ordered were the correct color; stainless steel the others were gold. I then proceeded to call the customer service number on the order form and was assured that the correct color would be mailed to us. I spoke withe THREE different customer service reps that said we would get what we ordered. At some point, during one of the phone calls to customer service, one of the customer service reps informed us that the settings were on back order until Oct. 9th! We were unhappy but then realized we didn't have a choice. Today I phoned customer service because I logged into my registry and realized that my original pick, the stainless steel color settings, were replaced by gold and I wanted to make sure Macy's would ship the correct color. The first person I spoke to assured me the correct color would ship (according to her screen) and then she transferred me to someone that was supposed to make sure my registry was accurate however, she informed me that Macy's would only ship the gold replacement because it's what we ordered. I stressed that it indeed was not what we ordered but she insisted otherwise. I was so upset I asked to speak withe a supervisor. Despite being on the phone for a total of 49 minutes (most of which were on hold) there was no resolution. April (the supervisor) asked if she could call me back or if I would hold while she called other stores & the warehouse in the efforts to locate our original order. April then called me back and informed me that Macy's doesn't have ANY of my originally ordered stainless steel flatware. I am flabbergasted! How does Macy's allow a customer to register for something (12 count stainless steel flatware) if they don't have enough?!? And then have someone (the person I spoke withe prior to April) from customer service tell me that I ordered the wrong item! April did try her best to help in the situation, I commend her for that. April did also give me a contact number to file a complaint but lo and behold no one answered after multiple transfers.
I am incredibly confused, irate, and disappointed. We have shopped at Macy's many times (we purchased my husband's and groom's men wedding suits with them) and despite a previous unresolved ordering issue we decided to give it another go (It happened when we ordered the groom's men's ties for our wedding. Macy's shipped two correct ties & one incorrect tie. I spoke withe customer service then and they could not help me so I left a message for a "supervisor" theat never returned my call. Obviously I let this instance slide (big mistake) and simply returned the ties). Needless to say I will be shipping back thee incorrect gold flatware even though Macy's will only provide us with store credit which we don't want, and settle for 8 place settings. We would rather Macy's find some way to get us the correct item we ordered or get us a gift card we can use directly withe Lenox because they seem to carry the correct flatware we need on their website.
It seems like Macy's has an issue keeping track of inventory and marking items with the correct UPC#

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11:47 am EDT
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Macy's worst employer ever!

I started working at Macy's as a temp. FT for the holidays of 2007 (10/2007). From the get go I told them (in the application) and verbally that I couldn't work Mondays and Tuesdays because those were the days my son received his therapies. They told me not to worry about that, they will respect that...Yeah Right! After the crash training which consist in 10% learning in how to use the cash register/how to take care of the costumers, etc... and 90% in the sob stories about these evil employees that steal billions a year in merchandise (like I care what other people do!) I got my schedule. Well, I worked in the Style & Co., Karen Scott section and everything was OK during the holidays. In a very short time I started receiving email copies from costumers that were happy with my help in the store, how I went above and beyond to get what they needed, etc...Well, first we were like 4 employees taking care of that area, 2 perm, a temp and myself. The 2 permanent ones would do anything & when I say anything that's exactly what I mean! My other coworker and myself did everything, from cleaning the fitting rooms, removing the 1 cent merchandise out of the sales floor, requesting bags, gift boxes, gift cards... At first, my manager was happy with me because the sales in that area increased 230%, costumers were even asking for me by name to help them. Long story short, the other coworker that was a temp, Macy's didn't offer her a permanent position because "she didn't signed up enough people for the Macy's card". The day before they dropped that bomb I already knew that they were planning that and not because of the card issue, was because her age! Or like somebody said at the office "She is too old and soon she will start squeezing money out of the company because of her health"! REALLY? After that incident, here comes #2. Every other retail company pays another company to make the once a year inventory, but not Macy's! they make their own employees make the painstaking job of scanning rack by rack, shelf by shelf, piece by piece of merchandise in the whole store! Why? Because they are CHEAP! If they retain the services of another company to do that, they will pay double, but if their own employees do it, hey! is only $8 an hour! #3 They started switching my schedule because they felt like it! And when I complained and told them very clearly that even before I was hired, I explained that I needed those 2 days off and HR said it was OK with them and now not anymore? Well, this woman called Sherry loOKed at me and said "Miss, if you don't like it then the retail industry isn't for you"... What was my answer: I just threw my badge on her desk and said "Well you can keep this because my time isn't for you or this company" and walked away and never returned. Till this day I don't even bother to loOK at the Macy's sales, clearance, etc... They are a SCAM! They give you this good for nothing coupons with the stupid 20% off, but 99.9% of the store is excluded! They lure you in "If you open a Macy's card you can get 20% today and tomorrow and can be combined with the 20% off coupons", but they don't tell you that by the way, the interests in that card is 25.99%!
The day I walked out of that store, I was the only 1 taking care of a section that needed at least 5 employees all the time and I did it for 3 months all by myself and still making super sales! I have so many stories about my experience with that company, mine, from other employees, what I saw and how they want you to deal with costumers that I can write more horror stories that Stephen King! So if you are thinking to fill an application at Macy's, get ready for the torture chamber!

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Sola W. Perez
Cincinnati, US
Jan 12, 2013 5:03 pm EST

I worked in their credit card center and received numerous compliments from customers because, like you, I actually cared about the customer. I even had upper management compliment me. It was the suppervisors who treated me as if I was over-stepping my bounds and took every chance they got to 'take me down a peg' and embarrass me regarding a physical problem I suffer from. Bloomingdale employees got cubicles to use and Macy employees did not. Instead, sometimes you were placed on the main isle where there was incredible foot traffic and noise. For someone with a hearing problem, like myself, this was a difficult situation. Suppervisors did nothing more than place a sign asking people to lower their voices when passing by. THIS DID NOT DO ANY GOOD. A simple barrier would ha done wonders and made a big difference, however, who cared enough to do that? Keep in mind that Bloomingdale employees directly across the isle had barriers. I could go on but this should give anyone a great idea on how they treat their employees.

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4:25 pm EDT
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Macy's order not delivered

I have recently ordered some furniture the living room, home office and dining room for my new home at Macy's which were supposed to be delivered together on August 4th 2012. I confirmed with customer service on and before the delivery day that all the items are going to be delivered together. But when the delivery guys arrived they informed us that the home office furniture - a Ball and Claw desk and chair set didn't come as it was damaged at warehouse. We spoke to the warehouse supervisor who was nice enough to offer a $100 gift card and told us the furniture might arrive sometime in first week of September and I can call customer service to schedule the delivery date. I called customer service several times since then and no one was able to tell when the desk and chair would arrive. They asked me to call them back again. I was thinking of buying bedroom furniture also at Macy's but now having second thoughts. First of all the customer service never informed the items are not going to be delivered when I called them 30 minutes right before the delivery window and then I had to call them again and again to find out when they can actually deliver it. I didn't expect this kind of service and I am very disappointed. I am hoping someone in Macy's upper management will read this complaint and take appropriate action.

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5:44 am EDT
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Macy's horrible customer support

I purchased a piece of furniture at Macys New York on July 4th and as of 7/24 I still do have a delivery date. I have been dealing with customer service attempting to get a valid certificate of insurance so my Co-Op will authorize the delivery. This has been the most painstaking process I have ever had to deal with. I literally have been on the phone almost 8 hours trying to get this done. I escalated the issue to a supervisor and she was the worse of them all. She was short and rude and didn't call me back as she had promised. I have shopped at Macys for at least 20 years and have been totally turned off. I am cancelling the order and cancelling my credit card. I want nothing to do with this company anymore. They obviously do not appreciate their customers if this is how they treat them. I'm sure I can find somewhere else to spend my money. Buyers beware.

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Christine from ca
Martinez, US
Jul 08, 2014 7:54 am EDT
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Do not use their credit service. Their credit service has numerous issues. I am speaking from experience.

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Dr. Gail Rogers Rice
, US
Jun 24, 2014 10:09 am EDT
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Today I attempted to activate a Macy's American Express Account. At the company's urging. It took over 3 hours and 4 different reps to do so.

I would have cancelled except that I was asked a series of questions re: property or/and vehicle ownership that were supposedly based on public information research; none of these were remotely related to me. I persisted only because I found it alarming that incorrect information was apparently attributed to me in a quasi-public forum. This process appeared to impugn my good credit. Very alarming since none of the information was correct, but was, from the various reps (speaking only from scripts') absolutely believed to be correct. Also, although I repeatedly requested to speak to a supervisor or "agent", not once was I forwarded directly or personally to one.

In the end I worked with a rep who spoke clearly and distinctly, spoke to a an agent himself, got the card approved and APOLIGIZED for my trouble. He promised a $25.00 gift certificate to be mailed to me within two business weeks.

I will monitor carefully this promise and any card use. I expect nothing will come of such a promise or any positive experiences.

I have no trust in Macy's and do not believe that the company cares at all about customer service.

I am now going to call the president's office whatever good this will do as I think all customers who are badly treated should do so.

My whole experience indicates careless communications, indifference to customers and very bad business practices.

No wonder USA losing business.

Call me disgusted, GRR

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Jayyy098
Ironwood, US
Jul 24, 2013 1:39 pm EDT

Macy's customer service is horrible I recommend calling their presidential offices at [protected] and discuss your problems with president terry lungdren. By calling this number you avoid all red tape and non English speaking robots. Good luck and call [protected] 9 to 5 m-f located in mason, oh! Tell them jarrett sent you!

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9:46 pm EDT
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Macy's macy's ruined my credit score

Macy’s Credit Card is the worst along with their customer service. Macy’s incompetent system ruined my excellent credit score because of their error. At the time that they reported “serious delinquency” on my credit, actually Macy’s owed me some money! I called their customer service and they just wanted and harassed me to send more money immediately on phone and charging me another $15.00 as transaction fee! The third time I talked to a customer service representative, she could find the error and corrected my account and promised that the debit amount in account will be sent to me promptly. Meanwhile Macy’s Collection Department sent me a letter threatening me to send my delinquency to the credit bureaus. I sent a memo via registered mail to the Macy’s collection Dept. together with the copy of my payments via Bank of America and demanded them reverse the inappropriate charges and interests and also inform the three credit bureaus in case they have inappropriately have taken any action against my credit. This is something provisioned in the law that they have to reverse erroneous reports themselves.

Not only Macy’s has failed to reverse the erroneous report and has damaged my credit score (from around 800 to 678), I have not been reimbursed for Macy’s owe me even at the time they have sent this erroneous report to the credit bureaus. I have saved Macy’s recent statement reversing all the charges and the interests, but they have failed reversing their delinquency report to the three credit bureaus. As if in Macy’s the right hand does not know what the left hand is doing. I will close my account with Macy’s as soon as I get this issue resolved and get reimbursed for what I have over paid them.

If you are or know a lawyer or class action suite against Macy’s, please contact me to provide you with the documents. My loan application to borrow money to buy home was rejected because of the low scores resulted from this erroneous report of Macy’s to the

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mehelp
, US
May 25, 2018 3:38 pm EDT
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anyone doing a lawsuit for this count me in dianed1002@gmail.com they are ruining my credit and refuse to fix there mistake all they do is keep transfering me to different departments

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Sharvari
, US
May 02, 2017 2:30 pm EDT

They are Worst with spoiling poeple credit score for there life.

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AnneS1969
, US
Jan 06, 2017 1:03 am EST

Macy's is a nightmare! I live just over the border in Canada. I drive about an hour to a Macy's store in the USA. I usually use my Macy's card for the discounts and then immediately pay the balance with my debit card. The reason is that Macy's will not allow their Canadian customers to pay their balance online and I don't want to have to make another trip down just to pay the bill. I got a bill in the mail saying I owed $3 so I drove the two hours round trip just to pay this small bill I was extremely annoyed as I was told it was paid in full on my last encounter. A month later I received another bill saying I owed $2. So I made another trip down and this time I overpaid by $5 on purpose so that I would avoid another bill for such a small amount. Then I get a statement saying I had a negative $-3 balance and a notice that I needed to pay it immediately! WHAT?! I hate this company. They have caused such aggravation and my credit score has taken a hit over this stupidity! I believe the problem is that American Express has taken over the credit department at Macys.

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Bill Levesque
, US
May 05, 2016 12:26 pm EDT

I am a reporter with the Tampa Bay Times who is writing a story about Macy's. I am interested in speaking to anyone who has had fraudulent charges on their Macy's account and then had difficulty clearing up the charge with Macy's. I am especially interested in anyone who took a hit to their credit when Macy's reported the fraudulent amount as being unpaid by the customer. I am at [protected]. Thanks. Bill Levesque/Tampa Bay Times

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Christy007
, US
Jun 20, 2017 4:41 am EDT

Bill levesque, I realize you wrote this over a year ago, but are you still looking for this? It fits the description of my situation exactly.

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shannon1236
, US
Jul 28, 2017 7:13 pm EDT
Replying to comment of Christy007

Stumbled upon this today, as I can not buy my dream home with my husband and two children because of this ONE disaster with Macys and to google I went. I can not believe the amount of people Macys has hurt!

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Connie,Indiana
, US
Dec 08, 2015 11:54 am EST
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I usually do not use my card except during the Christmas season. Last Dec. I purchased gifts and at the store I never made online purchases through Macys. Someone got my card number and made a online purchase that Macy's did not question and because of it being around the time of my purchases I didn't see it. In May there were 3 online purchases made to my card before Macy's contacted me that they had shipping addresses to. They were orders in 4 different states. The 3 plus the one in Dec. Macy's shipped out and charged my acct. There were 4 more that they caught and canceled. I sent in the paperwork for fraude and had made a few payments to make sure I wouldn't be referred to collections. I was told I would not. In July I called and was told they were still processing and I did not need to make payments and would be reimbursed. In Sept. I was being charged over $30 a month in late fees. After several calls I was told they never received my forms. I told them to close the acct. They had told me in May that they were going to but didn't. I was sent the forms again and went to my local police dept. and filed a complaint. I had the names and addresses of each shipment. sent the paperwork in again, spent countless hours on the phone with Macy's. A couple of weeks ago I received the paperwork again to fill out a 3rd time and a few days later received a bill for a new acct with a $52.00 credit. The charges were over 140.00. Now I just want them to issue a check to me for credit amt. and close this new acct. Everytime I try to call I am put on hold for over 30 minutes.

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I do not want to give my name out
Grand Haven, US
Apr 20, 2015 1:55 pm EDT

Take advantages of the discounts that Macy's offer and pay off your balance in full within the first two weeks of the billing cycle. Don't charge more than you can afford to pay off in a month. If you go through financial hardship don't procrastinate... Please call us immediately... and we will work with you. Never make minimum payments on any credit card...

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Toony
Sunnyvale, US
Apr 09, 2015 2:03 pm EDT

Macys Sucks!

If you take a look at their online system for credit card management, it's not only confusing but also very misleading.

I set up the automatic payment for my account, and went away thinking everything will be taken care of, but NO! They came at me barking that I owe their some money later on! And as late as 3 months after the amount was due!

Their model is to bite customers as hard as possible, and to mislead so you pay them late fee and interest! And what's the best part? My credit score dropped from 800 to 639!

I was so surprised to see that so many people have complained the same thing, if you do a search with "macys ruining credit", oh boy, you got overwhelmingly results from google! How many more people's credit have to be ruined by Macys until they realize that that's not the way business should be done?

Please, if anybody wants to sue those arrogant and stupid people working in macy's credit department, count me in! My email address is guanxiaohua.git@gmai.com. And I will be fighting until they change their business model.

Once again, Fxxk you, macys's credit department! All of you!

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Anonymou Me
st Johns, US
May 10, 2014 8:23 am EDT
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I had this account through Macys for 8 years for some reason they did not send me my bills in september 2013-March 2014. They only sent a collection notice 3 months later and they destroyed my near perfect credit scores.They refused to help me a GREAT customer who paid on time for 8 years and it was over a $40 bill they destroyed my credit. After calling them several times and treated like a criminal by this horrible company, I finally got the legal help I needed. This credit company refused to take blame for not sending me my bills all they wanted was proof and my bank had it and even then they did not want to fix the problem.. These peole are BADBADBAD... I was haunted by this for months it took to fix this problem that they caused me. Stress anxiety and aggravation. DO not use this card pay it off immediatly. Just so you know.. Yes they finally removed the lates and admitted their GUILT.. Fight these SOBs

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AnnieRoad
New York, US
Apr 30, 2014 4:45 pm EDT

Macy's credit has some very dubious business practices. Twice I have set up to use their credit card because of the great discounts offered. Both times I received additional charges that were not explained to me in the store. Both times I was informed there would be no additional charges - that everything had been paid off and I had zero balance. Both times I received a bill for additional money.
Shame on me for doing it the second time I know. Both times I complained and the charges were removed but after a struggle.
Macy's is a great store that we use a lot but I will never, ever, ever open a credit card account there again. Very nefarious business practices indeed.

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anonymous collectior 2014
Grand Rapids, US
Feb 24, 2014 2:40 pm EST
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Customers chose to ruin their own credit ratings by not taking care of business in a timely manner. Customers have a misconception ;regarding automatic drafts... on their Macy's accounts and I am tired of explaining it. It's true that Macy's offers automatic payments and automatic drafts on their accounts but once that account is paid to a zero balance the automatic payment is finished. Customers are better off contacting their financial institution and doing automatic bill payments through them. As always read the fine print... and disclaimers... ignorance is no excuse.

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Macy's quality of furniture

On 9/28/2010 we purchased a bedroom set, manufactured by Casna Furniture Co., Winnipeg BC Canada, for a guestroom. On delivery we noticed a large gouge on the headboard. A "In Home Provider" came out 11/27/2010 and a replacement was delivered a few weeks later. Okay customer service and problem resolved, or so we thought.
On 7/ 5/2011 I by chance noticed the veneer on the top of the bottom section had bubbled and pulled away from the board. This is not an area you would see daily since is behind the mattress.
I called Macys customer service to see if anything could be done. Short story, NO! It was out of warrantee. That's fine, but did I mention this bed has only been slept in three times, it had been replaced once for lack of quality control? The gouge was hard to miss.
After speaking with a supervisor, the CR rep did offer the name of the manufacturer, but no contact info, I would have to "Google" it myself, but since there was no manufacturer's warrantee, that offer was of little use.
After reading numerous similar complaints on many websites including the BBB and Consumer Affairs, it is obvious until Macys better monitors and improves the quality of furniture being offered, consumers should think carefully before buying Macys brand, non branded furniture, or other large ticket item from their stores. The quality Macys use to be noted for just isn't there and more likely than not you will have an issue.
I am very disappointed with what Macys has become. I have been a customer since the early 80's and we have purchased many large ticket items and were planning to purchase more. After this experience, we will take our business elsewhere and I hope you consider doing the same.

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6:14 am EDT

Macy's bedbugs from macy's

A new Macy’s mattress, delivered 6/6/12, was infested with bedbugs. Bedbugs spread to my box spring & bed frame. Macy’s Corporate Services (Tom Tice) refuses to replace mattress, box spring & bed frame and refuses to remove the infested bed (which is now wrapped in plastic); Macy’s also refuses to pay for exterminator treatment to eliminate bedbugs. Macy’s is responsible for damage to entire bed, bedroom, and perhaps entire apartment, and is also responsible for making an 82-year-old woman sleep on the floor.

Until the Macy’s mattress was delivered, I had NO bedbugs during the 30 years I’ve lived in this apartment. I have witnesses, photos, and records of dog-sniffings for bedbugs to support this claim.

I want Macy’s to replace the infested mattress, box spring, and bed frame, to remove the three infested items from my home, and to pay the cost of exterminating the bedbugs Macy’s brought into my home.

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3:21 pm EDT
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Macy's harassment

I missed my June payment of $16.54 which was the 2nd late payment in 20 years...I included it along with the $2.00 interest charge with my next payment that I made on line on the due date of July 3rd when the invoice will be paid. I have been harassed by Macy's with phone calls even when they see the payment is pending ... they said because of their computer system I will continue to get the calls until the payment has gone through ... They phoned me 3 times last week right after I scheduled it on line to come out on the due date and again today. They don't listen and are very rude... I cancelled my account and will never every buy another thing at Macy's. What is their problem, the bill has been paid and every month I do it the same way on line to come out on the due date.

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Update by r u 4 real
Jun 20, 2012 6:32 am EDT

I have been harassed by Macy's with phone calls even when they see the payment is pending ... they said because of their computer system I will continue to get the calls until the payment has gone through ... They phoned me 3 times last week right after I scheduled it on line to come out on the due date and again today. They don't listen and are very rude... I cancelled my account and will never every buy another thing at Macy's. What is their problem, the bill has been paid and every month I do it the same way on line to come out on the due date. I missed my June payment of $16.54 which was the 2nd late payment in 20 years...I included it along with the $2.00 interest charge with my next payment that I made on line on the due date of July 3rd when the invoice will be paid.

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9:10 pm EDT

Macy's consistent delivery issues

Buying furniture from Macy's has been one of the worst consumer experiences in my life. The worst part is it's not the products, it's the people. You pay a premium for nicer stuff, and I don't think it's unrealistic to expect decent customer service. For fear of this turning into a novel, my cliff notes.

Un-Knowledgeable sales person: I bought 2 sets of leather furniture which are beautiful (and I'm mostly happy with) I wanted one set to be cloth but was told they had no cloth reclining sets. After delivery (6 weeks later than set expectation) I receiver a flier advertising the reclining set I bought, but in a cloth material for $2k less. Disappointing and annoying but when combined with everything else... unacceptable.

Consistent delivery issues: I bought a table from another store that had to have it shipped across the country and I got it in 10 days. Macy's couldn't get me anything in under 2 months even though I spent over $8k. And the estimated delivery date was close to 1 month.

Support: For both delivery and credit cards. Incompetence! This incompetence goes up the food chain, not just the English as a second language folks. I was transferred to a local exec who told me what I wanted to hear, and that she'd get back to me. She didn't. Not on one of my multiple issues. Should I have to chase them around? Should I have to call in and ask why there's interest charges when I buy the furniture on 12 months no interest? I've been on the phone probably close to 2 dozen times(including delivery issues) and still don't have things fixed. When I finally got my furniture I thought the headache was over. Then when I got a local exec on the line, I thought she'd take care of me. Maybe you can learn from my mistakes!?

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1:45 am EDT
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Macy's - credit card scam by collection agency

I just found out that I was two months behind on my Macy’s credit card. I have been a customer since 2006 and never once been late; mostly because my wife and I pay our credit cards at the same time and we always ask each other “did you make your Macys payment”? My wife and I always pay at least 10-15 days early. Now, all of a sudden Im two months behind……...

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7:34 pm EDT

Macy's unfairly treated by macy's customer service

I am a value customer to Macy. On September 3, 2011. I should have made a payment on September 1, 2011. Called and made a payment on the 09/3/2011. I explained this circumstances to them. On the September 1, 2011, there was a hurricane hit in CT. We were out of power and the customer service representative I spoke with told me that if I make a full payment which is 09/03/2011 Macy will not charge me any late payment and my account will be zero balance.

I did made full payment using my check on the phone an amount of $42.48. I asked the customer representative’ how much do I owe you He said your account balance is zero. On November I received a bill of $69.48. I call again and spoke to one of the Manager and He said you are all set. Again I received another bill to make a payment of $62.48. I explained everything with a Customer service person who was not nice to and told me if I will pay $25.00 on 11/16/2011 this will be the end of the bill or she will my account to the credit. The next day when I check my credit report, the bill has been reported.

I went to the story in Manchester and nobody wants to listen to my circumstances. Macy’s just mess my credit history. I called their credit office and what they are telling me is that there is nothing they can do about this. This is my number and I want Macy, s to contact me to ratify this issue because Macy’s has not been fair with me and treated me so bad. Somebody from Macy needs to call me to correct this issue.

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8:08 am EDT
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Macy's - rude employee

I was looking at watches and was having a nice conversation with a saleslady, Bobby. She walked me over to the brand I wanted to see and she was giving me a few minutes to look when a loud, rude saleslady, Wendi, interfered and started to talk to me as if my saleslady wasn't there. Bobby quietly told her she had it covered when the other lady got very loud...

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6:36 pm EDT

Macy's what a ridiculous process

I have never had issues with regular items. But god forbid you order one of the special handling items. I am trying to return some rugs I bought, and so far, I have been on the phone for about 2 hours 30 minutes, and only managed to get one rug picked up so far. Here's the story. I am in the market for a rug, and after looking online for some rugs that looked nice, I went to Macy's Retail Store to see them in person. They only carried a limited selection and none of the ones I was interested in. So I went back online and purchased several rugs. Of course, once they arrived, none of them were really the color they appeared to be on the website, so I now had many rugs sitting in my living room that I needed to return. I called Macy's customer service 1800 buy macy and was told that my return was in process and I should expect a call from the shippers in 3-5 days and a mailing label in 5 days. I got neither, so I called back a week later. Turns out that Macy's Retail Store rugs are processed by Macy's, but Macys.com rugs are processed by some other central processor. They had notified customer service that the return had not been processed properly, but no one had followed with me. So we lost a week, again with multiple rugs sitting curled up in my living room. I found this out when I called to check on status. They then told me each individual rug had to be processed serially, and I would have to return one rug at a time. This was after I had already spent 1.5 hours on the phone as people kept putting me on hold to figure out what the rug return process was. Then the next day, a UPS shipper shows up without calling so of course I miss him. I wait for him the next day, and it turns out sure enough he only can pick up one rug. Then I have to call customer service again so they'll process the next rug. What a ridiculous process.

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9:06 pm EDT
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Macy's hr manager sharon at valley faire san jose macys unit 358 is friend of harrasing manager

A manager John Sturek at Men's Macy's Unit 358 San Jose, Ca is abusive and hostile to an employee who complained about it and is retaliating. The HR manager SHARON who is replacing the HR manager HEATHER who is on a leave of absence is a good friend of Mr Sturek and is doing everything { NOTHING !} to cover for the manager AND EVEN WENT SO FAR as to ASK ME "WHY are you picking up so may hours" [ Obviously she does not understand the meaning of HARD WORK, food, rent An thinks it is PRIVILEGE of HER PEOPLE ...Or those she FAVORS. " HOW MUCH INTEGRITY CAN YOU GET FROM a HR MANAGER who is CLOSE to the hostility generating manager . HR CORPORATE will only wake up when it is too late, too little, after a brief has been filed and the motion set for a deeply entrenched Due Process that could have been prevented BY MACYS CORPORATE HR MOVING IN QUICKLY. BUT that will not happen in real time .

Too many people are aware of WHAT IS HAPPENNING and suggested CALLING CORPORATE HR as CONCURRENTLY as initiating a "complaint" in a different forum ... AS WILL BE .

My email is [protected]@att.net
.
HR MANAGER SHARON AT VALLEY FAIRE SAN JOSE MACYS UNIT 358 is FRIEND OF Harrasing manager john Sturek who works at Men's Macys 358 AND Is GOING ALONG WITH HIS GROSSLY UNFAIR TREATMENT, Harrasment and Hostile ENVIRONMENT HE CREATES AND EVEN QUESTIONS WHY I PICK UP SO MANY HOURS [Which I am entitled to and need and Desired by Other Managers]. She is suportive of her manager friend and her INQUIRY is ANYTHING BUT FAIR. HR CORPORATE NEEDS TO GET INVOLVED IMMEDIATELY BEFORE IT ENDS IN A LAWSUIT.

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Update by HR CONDONES Harasment by Macys manager.
Apr 16, 2012 1:41 am EDT

I guess they have no oversight from the home office so they do what they do unchecked. Sometimes on reporting it heads are raised from above and even if they covertly retaliate, you should do what needs to be done.

Update by HR CONDONES Harasment by Macys manager.
Apr 11, 2012 8:30 am EDT

I see you are being harassed and that the HR is cozy with the harasser. Go to the top but expect nothing. Go public.

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MauiAL50
, US
Apr 11, 2012 2:03 pm EDT

I am confused. You state in your first sentence that the manager is abusive and hostile to an employee who complained about it. What is the "it" that you complained about?

I
I
Idocare
Washington DC, US
Apr 11, 2012 7:58 am EDT

I have read this twice and can make no sense out of it. Are you being harrased?

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2:07 pm EST
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Macy's customer service

On Janurary 29, 2011, I purchased 7 pieces of Living Room Furniture from Macy's in Louisville, Kentucky. My nightmare with Macy's began at the Checkout Lane ! First, I was presented with 3 separate invoices for my purchase and it was complicated as hell to determine if the pricing was correct. In fact, it was not as I discovered I was overcharged. Then after 30 minutes of reviewing 3 invoices, they virtually demanded I not pay with a check or debit card. I was persuaded to pay with a credit card and with the 3 invoices, American Express declined after the first. I then had to pay the balance on a separate credit card which I did not want to do, I wanted to pay with a check or credit card. 3 Invoices, credit crads, etc., It's all a game to get you confused and to overpay ! I called them and got the same BS from Customer Service.

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pasrof muppet
, US
Jan 31, 2012 2:09 pm EST

Makes you wonder why you went through with the purchase.

Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

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www.macys.com

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