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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:18 pm EST
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Macy's sofa

We bought a leather sofa, 4 leather chairs and 3 ottomans at Macys in 2006. The leather on the sofa started to peel, crack
and lose color on the seats of the sofa, we called Macys and a salesperson said contact WorryNoMore, we did. They told us
this was not covered call back if it tears. It did tear, we did call back. Worry No More, sent a tech to our home to evaluate
the situation, and take pictures. He told us that this should definetly be covered under our protection plan. He made a
phone call to his manager and his mood changed. He could not run fast enough to get out of our home. Right than we knew
she had told him this is not covered. Three weeks later on February 9th, 2011 we received the letter from Worry No More,
not covered for the tear, discoloration or cracking and peeling. They said this is normal wear and tear. Upset with this
we called Macy's again and they suggested we contact Macy's Corporate Office. I did and spoke to a very nice women
Lisa who said she would look into this and call me back. She kept her word but the outcome is the same. They are refusing
to look into this further. I have been buying from this company when they were G. Fox and they were owned by
Mrs. Aurbach. My point is that large companies really do not care, they can sell you anything, suggest that you really
need a protection plan, but never tell you the truth about what it does cover, and than when you need them they
find an excuse as to why your item is not covered. I suggest that anyone going to buy furniture from Macys, read the protection plan, the sales person will go over it with you, but it is in the boc with the polishes when you buy the plan.
Take it out read it right there. We are giving up our Macy's card after 48 years. That is how disgusted I am.
[protected]@sbcglobal.net

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Update by MGresko
Jun 07, 2013 8:29 am EDT

to Malvern24

This is exactly what we went thru with Macy's and the warrantee company in 2006. My couch is a mess,
and we spent $150.00 for a cover. You can contact me at quiltspinner@sbcglobal.net

Update by MGresko
Mar 13, 2013 4:41 pm EDT

I wrote the complaint in 2006 about Macys and Worry No More, and the best advice I can give is tell
everyone you know what Junky furniture Macy's sells at huge prices, tell them about the service plan,
and that they will not cover what they say they will etc. We still have the sofa, the leather is ripped,
we bought a $200.00 sofa cover, we will not replace the sofa right now, we let the dogs lie on it now.
Macy's has officially gone to the dogs in our house.

Update by MGresko
Nov 11, 2011 12:15 am EST

Macys was once Filenes and before that G. Fox & Co, it was run by Mrs. Aurbach-she
was a stickler for perfection and under her watch we would be getting new furniture and not a run around. I will never buy furniture from Macy's again neither will any of my famlly or friends
knowing what we went thru. I agree with you 100% the furniture is junk and a rip off.

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malvern24
Eagleville, US
Jun 07, 2013 7:52 am EDT

I would like to pursue this. I spoke with an attorney who had previously sued this company, the company went bankrupt, and the attorney explained to me that Macy's is still selling these bogus warranties. I have contacted my attorney and we are going to move forward with this. There are numerous blogs/posts of frustrated customers dating back to 2008 regarding the warranty company. Macy's is a very large respected company which is why people purchase furniture from there. However, they are aware of these issues and still sell these policies. My experience was the same, cracked couch (1 year old) tech comes to the house and can't run out fast enough, before I get on the phone and they tell me it is denied. If you are interested please contact me at malvern24@hotmail.com subject line Macy's and I will speak with my attorney about moving forward with these complaints. Thank you.

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Raniyeshah
, US
Mar 13, 2013 3:09 pm EDT

I bought a couch and a table and they told me the worrynomore plan would ensure both items are taken care of in case of scratches or chips or stains. I got a scratch and a chip, and called them. In order to file a claim they make you wait for hours on the phone, then they argue that we need to try to fix the problem ourselves and then finally when they send someone in, the person says he can't do anything and just takes pictures. I had to leave work to wait for the bloody idiot to come and tell me he can't do anything. And now, they tell me its not even covered! I was like - as per your policy, scratches and chips are covered.
There is no need to pay the extra money to get extra stress. Worry no more just brings on more worries. Its a scam to get extra money.

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Jessica Cavalieri
Seattle, US
Nov 10, 2011 8:58 pm EST

I had the same thing happen with my leather furniture. The cracking and the leather coming off. Now the cushion is tearing away from the sides. They already denied one claim, so I filed another for the tearing.

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criv
North Babylon, US
Aug 17, 2011 8:49 pm EDT

I agree! Worry no More is quick to deny claims, they refuse to put anything in writing. It seems they are quick to deny any claims. Macy's should be ashamed of their association with such a fraudulant company.

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4:38 am EST
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Macy's deceptive, malicious, sale

I also fell for a deceptive, brainwashing purchase made in Macy's jewelry department (daughters graduation) I do not know how I got home with a very expensive piece of jewelry. I went back to the store a few days later to return the piece just to be told that it was in clearance and because i have made many returns withing the month I was denied. I spoke to every supervisor, store manager, who very unprofessional told me that if I could not pay I would be reported to the CB and my credit ruined. when I was working I had a very good rating and was successful in keeping it that way. Now my sole source of income is SSD due to disability because of my emotional and physical health. My income is only SSD, stupidly i sent some payments to keep my credit rating but this wiped out all of my savings. now I have been reported, and collectors call 24/7 even Sundays! demanding payment. I wrote to the headquarters explaining my case but was told the same. I have the item in its original case/tags attached, untouched. I need to get authorization to return it so they can reimburse my money paid. I cannot believe that after 20 years of being a good customer Macy's, is treating me as a delinquent when it was their unethical, dishonest selling practice that got me in debt. This to me is a plain fraud. The sales personnel entice me to accept the purchase. I remember that on that day there were 2-3 girls ganging up on me. I was literally brainwashed. I cant pay this amount, I want them to take the item back and reimburse my money which is in dire need to pay for medications and doctors appointments. I have not told this to anyone until now fearing they will take me to jail if i do not pay. does anyone have a thought on this matter. what can i do to make them take their merchandise back and reimburse what they took from me. Thank you for your response, (if any)

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starlet317
Pittsburgh, US
Feb 15, 2016 7:12 pm EST
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Oh please. That stores are in the business to make money and therefore suggestive sell to increase those sales is not a secret and is definitely not deceptive. In the end, the customer has the final word.

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Lauren Chron
, US
Feb 15, 2016 10:58 am EST

When I was 20 years old I worked at Macy's and I have to say honestly it is set up for deception of "consumers"(I hate that word, we are people). As an employee, we were told to help shoppers with picking out the "perfect outfit for them" and then suggest jewelry and other accessories like shoes and purses to match. Basically if a customer was willing to ask for help it was a pushed goal for the sales person (me) to push other "matching" items for whatever it was that they were looking for and to fluff them up to make them feel good about the buy and that it would be good for them. Then at the register we were pushed by our managers/supervisors to open as many as possible credit card accounts to unsuspecting customers. Even if they looked or appeared to not had made good spending choices or had a history of it (yes there are regulars just like you). So Yes in the end it was your fault for being gullible and too trusting with your money but honestly deception and sell, sell, sell is the hidden motto for Macy's and even Kolhs (Kolhs isn't as bad). You handed over the cash for the products but they look for people who are too trusting. Thanks to Macy's I am more honest. I had to quit bc I could not deal with selling to people who could not handle the debt or were easy to deceive and I am ashamed and sorry. I too was young and thinking "fashion forward" but just like you I was deceived and naive. God bless you and may Macy's be exposed. Amen! :-)

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starlet317
Pittsburgh, US
Mar 17, 2011 4:03 pm EDT
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This is really your fault. Part of the associates job is to SELL you stuff! They weren't ganging up on you or trying to force you into something you didn't want to do. If you can't afford fine jewelry while on earth were you looking at it? And Macy's doesn't have any policies about too many returns. They pretty much take back anything. However, they do have a 30 day return policy with fine jewelry and you have to have the receipt. I'm sure there is more to this story that you aren't sharing. But I'm sorry to say...this was not Macy's fault.

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pobarjenkins
Minneapolis, US
Feb 15, 2011 5:09 am EST
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I saw nothing deceptive or malicious here. This is your own fault and you should've have asked if there was a possibility of return.

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11:15 pm EST
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Macy's loss prevention team

I was employed at this store during the 2010 holiday season. I was set up or entrapped by the secret service. They placed a bag on my counter and said someone left it in the dressing room. I took the murchandise from the bag and kept it..There was 16.00 a gift card for 40.00 and a necklace retailed price 29.99. I went upstairs and made a purchase with the gift card. It was time for me to get off at 4pm. I was stopped by loss prevention and asked to return to the store with them. I admitted to stealing the merchandise. I was interrogated for 4 hours. The loss prevention lady told me I was not going to jail if I write down word for word what she told me to write.. I was so scared I just wanted to go home.. She said there is some people who want to talk to me, I need to coorperate with them. The people she was talking about was the secret service. Theu showed me photos of three people and asked me if I knew them. I said no because I didnt know them. I thought I was dreaming, the only time I see the secret service it's on tv. I was really freaking out. They say I was involved in some fake money transactions...The secret service read me my rights and I was taken to jail charged with felony theft...I bonded out and two days later there was a knock at my door. It was the police. I did not answer. When I went to court for the first case I was arrested in court and had to post another bond...This is christmas 2010...I bonded out again and still fighting them...The secret service also visited me in jail, they wanted me to tell them who the money came from. I said I am not saying anything without my attorney present. They left me alone..I dont know what they talking about. So we will be going to trial.. I am facing 2-10 years...somebody please help.. I'm innocent on the fake money part. oh yeah humble police never read me my rights, and the humble police took 549.00 from me and said it belong to macys...

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Update by JSUa
Feb 09, 2011 11:30 pm EST

I dont know if you read correctly.. I admitted to stealing the bag only...the rest is totally unheard of.. I have a great lawyer, Thanks.

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Marge Gunderson
Fargo, US
Feb 10, 2011 3:32 am EST
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Thieving ###, and now you're sniveling and whining about being treated fairly? And if you have such a great attorney, why are you begging random strangers on a complaints forum to save your pathetic ###?

Time to woman up and face what you did, all of it. No female discounts, no partial confession only as you get caught on each component, be a real woman and take your earned punishment!

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FDL_HOU
Houston, US
Feb 10, 2011 2:42 am EST
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Miranda rights

You have the right to remain silent. Anything you say can and will be used against you in a court of law. You have the right to speak to an attorney. If you cannot afford an attorney, one will be appointed for you. Do you understand these rights as they have been read to you?

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FDL_HOU
Houston, US
Feb 10, 2011 1:57 am EST
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Naw thief, you said u took the gift card. And there is no damn Secret Service gonna get involved in a nickle and dime ### crook.

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5:17 pm EST
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Macy's treatment of rob-may employees

Was Rob-May employee. After merger, Macy's treated former RobMay employees horribly. What is shocking is they couldn't care less about hourly employees and made it very obvious. Their schedule was rigid - couldn't change it. Everytime you had a question about benefits, schedule, etc. you were told to go online. HR Manager was at the store 2 times a week and left before evening employees were scheduled to work. A large majority of former RobMay employees were "retired" or laid off for various reasons. I have informed everyone of the horrible manner that they treat employees and have not been in the store since I was laid off. The only time I will shop at that store is when they have a "going out of business" sale.

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Macy's missing mail

A week ago today, I had been told that my employer was reissuing my check and sending it to my address. I wad told it would take 2-3 business days but, I have yet to receive it. Let me also say the they rarely deliver mail because "my address doesn't exsist" according to them.

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11:19 am EST

Macy's rasical profile

I hear by want everyone to stop shopping at the macys in suburban square it doesnt have anything in there and secondly is like shopping at walmart they dont have good associates and no sercuity thats right no sercuity now what if a customer was to hurt themselves or if someone is stealing well i guess they dont care so why should we spend our hard earn money in this store, not to tell you the store manager nikki is a *** . i will never i mean never shop at that macys again . this store is location in adorome pa 19003 dont not shop here.

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5:42 pm EST

Macy's poor delivery service

We purchased a Stearns & Foster mattress from Macy's, and we were given an expected delivery date. During the week, we were called three times and sent three emails updating our delivery status. The last email (day before delivery) indicated that "our mattress was on the truck and ready for delivery." The morning of the delivery date (Saturday) we were contacted by a Macy's representative and told that we would have to reschedule. She didn't give us a reason why we needed to reschedule and informed us that this would have to be done on Monday. She also didn't provide us with a number to call and rudely hung up on us when we asked for further clarification. After locating the phone number and speaking to another representative and then a store manager, we were eventually told that a mistake was made. In an attempt to obtain some answers, we spoke with several employees from Macy's, and nobody ever offered an apology. We were also told by a representative that we could just cancel the purchase if we liked. We were eventually told by a manager that he would "make the situation right" and would call us back within the hour. We never heard from him again. Macy's is very quick to promote their "5-Star Customer Service", but our experience wasn't even close to meeting that expectation. Once Macy's made the $2, 200 sale, their level of customer service significantly decreased. We would strongly recommend another department store for your furniture needs.

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3:48 pm EST
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Macy's disgusted & received incorrect product

I'm a younger adult and was using a healthy chunk of my savings to purchase my first sofa - my first solo purchase of any furniture. It was Black Friday, the day that I was moving a great deal of belongings in final preparation for a move. I went online to see if I could take advantage of any Black Friday deals. I browsed quickly online and found a 3-piece sectional on their website listed as an 'Apartment sofa.' I saw the price tag ($1, 099, now $849.00). I left quickly and drove 30+ miles out of my way to go see the sofa. I didn't like the baby-poop green color they had and special ordered the sofa to be delivered.

I saw a Right-hand facing 3-piece sectional in the full-size in the store. I said "I want this exact build, but in the apartment size and in dark brown. It's something like $1, 099."

The employee wouldn't quit stopping to chat - it took him nearly 45 minutes to find the sofa online and find the part number in his computer. He didn't even know about an apartment sized option. He finally found it and said "Oh yeah, here it is, that's a good price!" He then kept mentioning a protection plan, which I finally bought so that I could be done with the transaction. $1028.00 + Tax was my total. He said to call him the next week to find out the delivery date. I did and he said 'It'll be 4-6 weeks for delivery.' THANKS FOR MENTIONING THAT WHEN I WAS IN THE STORE! I nearly returned the couch but didn't feel like being out of my $206 deposit. I had to purchase a $300+ Futon and $50 of pillows to sit on the floor with, so that my roommate and I had somewhere to sit for the next 6 weeks, especially whilst we had guests during the holiday!

The couch finally arrived. It was the LEFT-hand facing sofa (1/3 of what I asked for) and no other pieces. The delivery guys thought I was crazy for just wanting one piece of the 3-piece sectional, but figured that I had the other pieces already. They convinced me to keep it so that I had somewhere to sit and said that I'd get this resolved quicker if Macy's knew that I had this piece already. False.

Over the past 2 weeks, I have made 2 additional visits to the store and have had at least 3 additional calls. The furniture manager upon my first 1-hour long post-purchase visit was very nice, was going to get right down to the bottom of things, etc. He said that I'd be taken care of and the associate with him said "yes, Macy's will eat the cost for our mistake." My roommate witnessed that and we went home relieved.

After more phone calls and another visit, things changed. The manager became a nasty jerk. He said that was listed on the website that the price was for the 2-seater sofa only, other pieces sold separately, but that it was just not well advertised. If that is the case, the associate in the store should have mentioned that to me upon purchase, which I told the manager. He retorted, 'you received what you paid for, although we will switch out the left for the right-hand facing sofa.' He said that the part number that the associate ordered was for a sofa and he had no way to verify that I wanted a 3-piece sectional. He said that the part number that he put in was for a sofa, not a sectional. I asked how the h*ll I was supposed to know what part number he put in. I asked for and expected a smaller version of what was in their showroom! He asked me if I had been told the $2, 600 price tag on the first day for the entire sectional, would I have purchased it? I said probably not. He said 'then we're back to square one. It's $2, 600 and you don't want it.' I fought him, stating that I was given the explicit expectation that I would receive a sectional, not 1/3 of that.

Both the jerk manager and the incompetent associate kept referring to a 1-800 Macy's customer service number for confirmation on the part numbers and the pricing, and they said that I'm stuck with this piece, or would receive a full refund if I wanted it. He said that he could discount the remaining pieces by about $350, for the cost of my futon, but it would be over $1, 200 for the remaining pieces. I asked for the store manager and regional manager's names. I received them, and whilst I was in his presence, the manager had the audacity to call the regional manager with me 5-feet away and tell her the entire story from his perspective! How unprofessional!

Now, it's about 10 days after that last face-to-face meeting. I've been playing phone tag with the Regional Manager. I highly doubt that I will get anywhere. I am DISGUSTED. I have purchased probably around $10-15k of clothing, handbags, house-ware, luggage, gifts, makeup, perfume etc, from Macy's and this is the last time that I will shop there. They have lost my roommate and mother as clients and trust me, this is just the beginning of my online ranting. There are laws that hold employers responsible for their employees actions. I will be researching this more to find out if this would be covered under that law.

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1:43 pm EST

Macy's gift card stolen

On December 13th I ordred on Macy.com a $75.00 gift card for my niece as an extra Christmas gift. The order was confirmed and charged to my credit card. I called my niece and asked if she received anything and she said no. I called customer service on December 22nd and they checked and after being on hold for 45 minutes they said the card had been used on December 20th in there Hearld Square Store, in New York. My niece lives over 300 miles from this store. The card was taken by some employee of Macy's it never left the store. I called they said a new gift card would immediately be sent. Well guess what after another call on December 28th customer service said then working days. Called again on January 7th and still no card was sent. They are acting like I'm some thief when I'm out the money my niece has no gift card but one of their own employees got some merchanise. Very unhappy about this run around.

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Macy's flim flam

I had a Macy's charge card for several years. When I received a new Macy's American Express card in the mail for no reason, I believed that it was a replacement for my old Macy's card. I destroyed the old card and started using the new Macy's card. I made payments as usual through my bank website (the old Macy's card). Then I started receiving frequent calls from Mason, Ohio. They never left a message. When I finally spoke to someone, it was to let me know that my American Express bill was late; and did I want to pay it over the phone. I blew up, because I felt that I had been flim flammed, not knowing it was a separate account. I told the person on the phone to send me the bill and I would pay it. Within a 5 day span, I received 3 phone calls from them. When I called the # back that was on caller ID, I got someone in India.
With the unemployment rate in this country, why do companies like Macy's & Kohl's, who depend on American citizens to buy their merchandise, staff their call centers in India? Not only did I feel that I was flim flammed, but I am outraged that their call center is staffed in India!

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Update by Myra Damron
Jan 20, 2011 6:42 pm EST

Apparently, you work for Macy's! Whether companies are obligated or not to send out bills, I haven't encountered one yet that doesn't send out bills. Granted, I didn't read the fine print. Busy holidays, also replacement cards are frequently sent out unsolicited, and yes, they do have to be activated just like new cards. Fortunately, this was not a card that I use on a regular basis, interest rate is highway robbery! There were "harassing" phone calls from Mason, Ohio; the customer service reps in India were illegible. Closed both accounts and will find other places to shop!

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starlet317
Pittsburgh, US
Mar 08, 2011 9:52 pm EST
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I see this same complaint ad nauseum. If you received the AMEX you had the VISA. Same deal. Two accounts...two bills! Why would charges on an AMEX be able to be paid at Macy's?! The Macy's AMEX is a mere convenience so you only have to take one card with you shopping whether is be Macy's or Walmart. Doing so earns you rewards certificates. Have to pay it off though. I don't buy the old arguement about the high interest rate. Nobody should be concerned with that if you're not spending more than you can afford.

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3:54 pm EST

Macy's poor customer service

Went to Macy's (Kaneohe, HI) on Monday 12/27 @530pm HST. Looked at a purse that I was interested in purchasing. Proceeded to take the purse up to the register for purchase when the sales associate stated (while combing her hair w/her fingers) "oh...that person can help you". The person that she was referring too was busy organizing other merchandise in the area. The second sales associate made her way to the register to assist me w/my purchase. Upon looking at the handbag that I wanted we discovered there was no UPC code or tag. She proceeded to walk to the jewlery counter to ask another associate for help finding the UPC. They both could not find it and stated that other stores on the island were not answering their phones or were too busy and would call us back. During the 10 minutes that were used to walk over to the jewlery counter and supposedly call I did not see either one of them pick up a phone. I was then told that they would put the bag on hold and contact me by the end of the night w/the price.

So I gave them my contact information and waited for their call. As Monday evening and night went on I began to get perturbed because no one had called (after all how difficult was it to contact another store to get a simple piece of information - there are 4 other stores on the island).

Tuesday came and throughout the whole day still nothing. Wednesday comes and still nothing by 3:00 in the afternoon. I was frustrated. I really liked the bag and it was the last one of its kind on the shelf (at this particular store). I called the store and was told that they did not have anything on hold...boy was I mad. I decided to go down there and saw the same initial sales associate that was combing her hair w/her fingers. I asked if she could help me and she said sure. Once I began telling her about what I needed she said "wait, I"ll get someone". The associate she was talking about was rearranging merchandise in the handbag area. This lady was VERY nice (and I was really really mad) I explained to her what happened and what I wanted. She went to the back to check and FOUND my item! I was told that my item was not there over the phone...WTH! Anyhow she looked at the tag w/my request for price, UPC, etc. on it and no one had called to follow up! She apologized and proceeded to contact another store. In less than 5 MINUTES she received and answer! She typed up a tag w/the price and UPC info and assisted me with check out.

How could she get the info in less than 5 minutes while the other people couldn't get it...did they even try?!?! Maybe not since I didn't get any call back. What happened if I didn't follow up...would they have reshelved the product, who knows! Hopefully someone will see this and fix their customer service at this particular store!

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frogking
, US
Mar 02, 2016 5:11 pm EST

I had ordered a gift card from Macys.com last month for my sister's birthday. The order was canceled with no real explanation. I tried again and it was canceled again. I finally got a hold of someone at Macy's and the customer service was very helpful. They were extremely apologetic and took care of my issue right away.

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TuanNg
, US
Jan 04, 2016 8:23 pm EST
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I try to call Macy's customer service about the late fee they over charge me and was put on hold for more than 30 minutes, I have to hang up the phone because I have something else to take care off. What kind of customer service is that

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Buch
, US
Jan 10, 2011 1:30 pm EST

I purchased a sectional with a leather back and microfiber cushions from Macys. After 5 months I was extremely dissatisfied, so I called them. The sectional was constantly coming apart betweens sections, so I was constantly pushing the couches together and I would have to move the prongs that held them into place, they would cut my feet, stub my toes, because they always moved...and they were extremely uncomfortable. These are the unsafest couches I have ever purchased and Macy's said there is nothing they can do about them because I should have called them within 3 days.

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starlet317
Pittsburgh, US
Mar 17, 2011 4:11 pm EDT
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Erica, you're an idiot so stop trying to contribute to society because you're failing miserably.

OP, sorry for your experience. Sadly, many sales people lack brains and common sense. Glad you found a one that knew what she was doing and you got your handbag!

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MaxHirsch
Kelso, US
Feb 09, 2011 7:58 pm EST

Hey, Erica. Maybe you ought to quit combing your hair with your fingers and make sure your merchandise is properly tagged. You know we can't very well grab one with a tag if the only one left is untagged. But I suppose they should probably just find something that they don't like as much, so you don't have to work too hard and break a nail.

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Erica28
NRH, US
Jan 19, 2011 7:51 am EST

Well first of all maybe you should not have selected an item without a upc (or you just tore it off) and expected promt service for that item. You should know in 2011 the sales associates have to track that purchase with a upc code.

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10:42 pm EST
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Macy's non payment of commission

I was hired (FT) in Mens' suits and shoes (commissioned area) in May of 2010. Upon being hired I was informed that the sales position would pay hourly plus commission. Well after a few weeks of not being paid commission I confronted the store manager who told me some bs about being $500 in deficit. I immediately checked my associate statement which reflected I was only $10.80 in deficit. Well, i called corporate and went thru all the prospective channels to no avail. After 3 months of being mistreated on top of not being paid commission, I quit. It never ceases to amaze me how large companies get away with stuff like this.

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7:02 pm EST
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Macy's returns

Dont ever buy an electronic item from a Zoom Vending machine - especially at Macy's. The return policy - which they do NOT tell you when you buy - is ONLY through Zoom Systems. Zoom Systems makes you call in to an 800 number, fill out a form over the phone, then wait 10 days to get an email telling you how to return the product - at your expense and insured - to them. Total bull****! The operators at the 800 number say Zoom is "backed-up" and thats why it takes so long for return instructions. It could take up to 30 days just to get the "instructions" for how to return the item. In the meantime, you are out the $. This same system applies to your item if it is defective or damaged. Never purchase something from these Vending Machines - Go to the Apple store instead where you get instant returns or repairs.

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M3g4n
, US
Nov 12, 2014 6:33 am EST

By the way I've purchse it from Seattle Macys Zoomsystems machine.

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M3g4n
, US
Nov 12, 2014 6:30 am EST

I'm trying to return an "unopen" iPod that I've purchased in Macys through Zoomsystems machine, I've call and I was ask to wait for email instruction to return the item for 5 business days. So far I've kindly called back 3 times already, 3 times patiently waited for more than 5 business days, Now my receipt is due still no email. I'm afraid and hopefully not next time they'll tell me I cannot return it anymore because my receiptis already due. It seems purchasing in that machine has no guarantee of returns weather you purchase a damaged one or not. Not to mention your call is directed internationally to a call center, people who are trying to help you never have a Macys or Zoomsystems in their place overseas.

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bonniezim1
Spring, US
Mar 02, 2011 8:15 pm EST
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I sent back a camera and it was received on 2/2/11. I'm still waiting on my refund. I hate these people.

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6:24 pm EST
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Macy's holding on the phone

I am very upset today about the Macy's store in Bloomington. I like Macy's for the most part but today was ridiculous. I was put on hold for 25 minutes and 41 seconds before someone picked up the phone! I called the Macy's store in Burnsville and the lady was very kind enough to tell me they did have the top I was looking for at Bloomington (Mall of America) in my size. When I called Burnsville the lady helped me right away no wait time. However I cannot say the say about the Bloomington store. I called and was put on hold forever! When I finally was picked up again, the lady said she never seen the top before! But apparently there were larges and x-larges. I was looking for a small and Burnsville confirmed there was one. I confronted Bloomington and the lady repeated saying she never seen the top before and we only had larges and x-larges. She did not even step foot off the counter to check the floor for stock. I am anger that such customer service if you can even call it that was displayed. I was a sales operator before at a different store and I know for a fact you should never put a customer on hold for 25+ minutes! This is just one of many bad experiences I have had at the Macy's store in Bloomington so I hope for Macy's sake that they hire some better employees or make a designated sales operator job so people can get some service. I am just astonished by how long I had to wait just to hear an incompetent employeee tell me she was not willing to help me even though the top was there.

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pobarjenkins
Minneapolis, US
Dec 28, 2010 7:43 pm EST
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Additionally, customers are first come, first serve. The person on the phone may have had several real-life and phone customers that came before them.

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in the know sometimes
Davis, US
Dec 28, 2010 7:04 pm EST

This is a crazy busy time of year in stores. Not the time to call and expect amazing customer service.

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pobarjenkins
Minneapolis, US
Dec 28, 2010 6:50 pm EST
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helpNu, you are 100% correct.

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8:00 pm EST

Macy's ridiculous fees

I do not plan on making ANY more purchases at Macys. We bought an item and let the sales associate talk us in to getting their card. We sent the payment on time, but they neglected to post it on time. We then were charged interest plus a $25 late fee without even knowing it- all the while thinking we had a $0 balance. We then got another $25 late fee for not paying the last $25 late fee. We now owe $58 on something that was paid in full! And if you are wondering- we have perfect credit and have not had any problems with any other card.

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starlet317
Pittsburgh, US
Feb 02, 2015 3:47 pm EST
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Sandy, what did you think was going to happen when you (admittedly) and purposely neglected to pay your bill for one month? Have you never heard of late fees? I love how people do idiotic things with their credit cards and then blame the company for it. This is your fault and you owe the money and the additional $2.00 that accrued from not paying your bill off for several months!

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Sandy F Smith
Sidney, CA
Dec 08, 2014 10:08 am EST
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I am a Canadian citizen and I applied for a Macys Credit Card in September, 2014 while I was in state of Washington. I made a purchase that day of $ 19.32. When the bill came in the following month I did try to pay it over the phone but was not successful so I decided to wait for the next bill and pay the approx $ 2.00 interest fee with my purchase. When the second bill came I was in complete "Shock" at the amount they wanted - double my purchase price plus $ 2.00 for a total of $ 40.64. I immediately purchased a US money order from the bank and sent this to them, along with a letter and my credit card. In my letter I requested them to "close" my account. IIn early December, 2014, I received a new statement from Macys with a $ 2.00 charge on it, nothing else. I am completely stunned by this; words cannot describe how I feel inside. I will never, ever step foot inside another Macys again.

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6:41 am EST
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Macy's extremely rude manager

I was shopping at Macys at Tyrone Square Mall tonight 12/21/2010 while I witnessed the Manager by the name of Diane who is a black woman with a very nasty attitude twards her employers. She was yelling at her employers in front of customers, telling them to shut their mouth and not letting them speek. When they would try to stick up for themselves she would say, Im warning you to shut your dam mouth right the hell now! I think this was completely unappropriate and she should not be employed with Macys! She has a very nasty attitude and I could not BELIEVE that way she was treating this poor girl! I asked them why shes being so mean to them and when they spoke Diane told them to shut up! ? This needs to be stopped. I think these poor girls are afraid of her and she has abviously let her little bit of athority get to her head! I will not ever shop here agin because of this woman. I feel that she is a disgrace to Macys! Other shoppers were so shocked by this behavior and they also said they will be complaining. Something must be done. These poor girls are getting told to shut up and told when to talk as though shes a police officer or as though their children! Please help with this woman to get her removed from this store. Thats all I know about this woman is that shes black with blonde/yellow colored very short hair and crazy looking eyes. Shes very evil!

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Rilmoke
, US
Feb 14, 2012 7:12 pm EST

I made up past due pmts. My son attempted to purchase on Mother's Day and was declined. He could not get the extra savings offered with the Macys card. I was told my credit line was $4000.00. My balance was under that by almost 200.00. He was not advised to go to the cust.svc phones for help. He was not alone and the entire incident was embarrassing.

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Macys Customer Services
, US
Jun 22, 2011 2:30 pm EDT

Call Macys before I went shopping to find out my availability of what I could charge. I was told I did not have an amount, I was able to charge any amount.
Well I went shopping spend about %500.00 and than I was going to purchase another $51.00, when I was told I could not charge anything else, call the Customer Service Dept. and they told me I would be getting a letter and than I could not charge the $51.00, it was very embarrassed.

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eye123
Seekonk, US
Jan 19, 2010 6:25 pm EST

Macy's billed me two dollars in late fee because I owed them eleven cents, for some insurance they say I purchased with my card. I closed my account after they hung up on me five time while waiting for them to actually let me talk in person to someone in customerservice.

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puzzle
Cerritos, US
Jul 24, 2009 7:36 am EDT

We bought a moisturizer from Sheseido and found out that was not the right one. We went back to the store the same day to make a return. However, the asian/persian clerk was quite offensive and simply did not want to make a return. Finally she gave in since she had no reason to reject. But the whole event was made too unpleasant to shop there again.

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Angry mom
Plandome, US
Jan 25, 2009 10:59 pm EST

My payment was overdue by a few days.. had no idea.. paid when they called to remind me..
Now my credit line has been reduced to $75.00 instead of $700.00...but i was told if i pay on time for 3 months on time i can ask for them to review it and bring it back up...isnt this a bit out of control? One time late a few days? come ona1o48

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pearl quintal
Pahoa, US
Dec 07, 2008 8:23 pm EST

never aply for a macys card i know they are rude and they dont explain nothing to you.they have donre me wrong 2 times shamming me in the store and i was so anger that i couldnt breath i was so upset cause this happened 2 times for the same thing. what the hack is wrong with this macys.i could of went to walmart or rosses.macys treated me like dirt and like a fool.and never even said they were sorry.

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happygolucky987
Hampton Bays, US
Mar 15, 2015 6:19 pm EDT
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they all stink try hamptonbay sf ort hat

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hollybear
Oceanport, US
Mar 10, 2012 8:59 pm EST
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i went there to pay my bill wich was a week late, and that was my fault...however, the payment was $35.00 and they charged $35.00 for a late fee then interest on the late fee wich came out to $98.00, INTEREST on a late fee? this cant be legal, but i am goina find out, and after being a customer forover 35 years, I will never shop there agian

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Griperrr
, US
Feb 14, 2012 7:17 pm EST

You should definitely gripe about this at Gripebox.com!

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Griperrr
, US
Feb 14, 2012 7:16 pm EST

You should definitely gripe about this at Gripebox.com!

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9:20 pm EST

Macy's lack of customer service

I purchased something from Macy's totaling $200. and had a coupon stating $50 off purchase of $200. It also states sales and clearance (not in the same sentence). The attendance told me I could not use the coupon because it was only for sales and clearance items. My response was "you are giving additional saving on sales item and none on regular priced items?" I interpret the coupon to read sales and clearance are included since coupons are usually only applied to regularly priced item. However, they would not honor the coupon and I contacted Macy's by email more than 4 times and until today the only response I have gotten is the automatic response stating that a representative will contact me. Since I have not gotten a response, I will be returning the item and will not support Macy's since their customer service is definitely lacking some sort of courtesy.

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oilyfatness
Houston, US
Apr 06, 2011 2:37 pm EDT

[censored] read the coupon again! Coupons doesn't work on certain items for example: it does not work on fine jewelry, impulse department ( high ends expensive clothing, shoes or whatever), cosmetics, fragrances, handbags, and etc!

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MysteryStories
Ellicott City, US
Feb 10, 2011 1:07 am EST

pobarjenkins - I agree. It's the same problem over and over again. People don't read the back of the coupon or ASK an associate BEFORE they get up to the register to explain the coupon. As a matter of fact, for anyone shopping at Macy's PLEASE understand that Everyday Values (items ending in $.98) are NOT eligible for coupons so you have to have $30, $50, $75, etc worth of items outside of those ending in $.98.

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pobarjenkins
Minneapolis, US
Dec 15, 2010 10:03 pm EST
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It's sounds like you just assumed things. Why did you buy the item if the coupon could not be used with it?

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3:14 pm EST
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Macy's fraud

Ordered 100% authentic UGGS sold directly from manufacturer claiming to be 100% original and 100% guarantee. I should have received a red flag number one, since they claim to be in Austrialia and do not provide a contact customer service line. Red flag # 2- the email response comes with Chinese symbols and broken english. Red Flag #3 - my credit card was charged from Shanghi, China. I have attempted to email for a reply and either the email gets rejected or a general message with multiple tracking numbers comes across which provides all different shipping locations and dates. I did research macysboots and found that the owner has over 300 website links, this should have been a SERIOUS red flag to me, lesson learned, don't be frugal when wanitng a quality product, just bite the bullet and purchase the REAL UGG boots .
Please be aware of this site. I have contacted my credit card company and they have flagged this purchase and retailer and refunded me the monies. Good thing for credit card protection.

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PEllenK
Winnetka, US
Dec 16, 2010 4:49 pm EST

Thanks mudcurls. I knew the price looked too good to be true. Also their link does not show up on the reputable sites like Amazon or zappos

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5:23 pm EST
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Macy's miniumn balance went up without my knowledge

I've been a Macy's customer for a long time. I think I got my card in 2007 or 2008. I've paid my bill with their billing company check free for years. It pays the minimum balance on time every month. Sometimes I change it to more than the minimum but I've never had a problem, until now. Recently my back account was compromised so I had to get a new checking account. I updated my check free and presumed it would continue on. I was wrong. Check free did not pay my november bill on time or my december bill. Macy's charged me a late fee. I figured this out when I was getting called by their collection agency. I called them and got their line in India. All the girl would say was "Oh I am sorry. We are just the reciever of the bill." She was no help. I asked to be transferred to check free. They were more helpful. The guy said that when you make a change it takes a cycle to catch up to itself. I didn't know this at all. So I called Macy's today and told them what happened and asked them to remove the late charges. She did, reluctantly. Then she said did you know your minimum balance went up. And I said no I had no idea. I've asked you people for paper statements for years and never have gotten one.
Then she said it went up to 25.00. I said my November bill says 5.00. She said no it's 25. I said I'm looking at the bill and it's 5.00 and I paid that bill after I realized check free wasn't paying my bills.
She argued with me and I said do you want me to email you the bill. Then she said well in December it's 25.00. would you like to make a payment. I said fine. She said it's 30.00 for November and December. I said why am I paying November's bill when it's already been paid. She said that's interest. I said from where. the bill was paid and the minimum payment is 25.00. She said well If you do not pay the 30.00 the collectors will continue to call you for a past due. Eventually I told her forget it. Pay the 30.00 and send me a final bill and cancel my account. She made no effort to explain it to me or to try to save me as a customer. She was rude and argumentary and it was the worst customer service I've ever delt with. Obviously Macy's could give a crap about their customers.

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12:30 am EST
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Macy's black friday

Macy's had a full-page color ad with their infamous $10 off $25 purchase coupon for Black Friday. I did not so much have an issue with all of the exclusions on it, as with the additional comment they printed under the coupon, stating "OR use it Fri-Sat till 1 pm as our gift to you" . I pointed it out to several customers in line, to verify my logic and they agreed that it does sound like it was also intended to be used without the minimum purchase of $25 requirement. The manager of the store, however, stated that there is no difference between the coupon and the "OR" statement below it. I asked why would they re-state the same offer using "OR" statement, but she was unable to answer it. It's like it was either use it as "A" OR as "A"? - made no sense to me. In addition, the extra 15% off coupon they had going on the same day stated it was additional 15% off on "ALL SALE AND CLEARANCE ITEMS" in clothing. I got three items for my daughter off the clearance rack, but was unable to use the coupon because the cashier explained that the clearance items I got were the "final" clearance items (marked down twice), which made them 'super buys' which made them ineligible for the coupon. Huh? The clearance rack sure did not say "Super Buys", neither did coupon mention that there would be difference between "initial clearance" and "subsequent clearance". It stated plainly "all sale and clearance items". It was a frustrating experience, because I did feel it was false advertisement in its pure form. Not that I badly needed my 15% discount, I was just disappointed in their scam-like approach to marketing. If I can, I will return later to upload the scanned copies of the coupons.

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Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

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Macy's contacts

Phone numbers

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Website

www.macys.com

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