Macy's
reviews and complaints

I am very upset today about the Macy's store in Bloomington. I like Macy's for the most part but today was ridiculous. I was put on hold for 25 minutes and 41 seconds before someone picked up the phone! I called the Macy's store in Burnsville and the lady was very kind enough to tell me they did have the top I was looking for at Bloomington (Mall of America) in my size. When I called Burnsville the lady helped me right away no wait time. However I cannot say the say about the Bloomington store. I called and was put on hold forever! When I finally was picked up again, the lady said she never seen the top before! But apparently there were larges and x-larges. I was looking for a small and Burnsville confirmed there was one. I confronted Bloomington and the lady repeated saying she never seen the top before and we only had larges and x-larges. She did not even step foot off the counter to check the floor for stock. I am anger that such customer service if you can even call it that was displayed. I was a sales operator before at a different store and I know for a fact you should never put a customer on hold for 25+ minutes! This is just one of many bad experiences I have had at the Macy's store in Bloomington so I hope for Macy's sake that they hire some better employees or make a designated sales operator job so people can get some service. I am just astonished by how long I had to wait just to hear an incompetent employeee tell me she was not willing to help me even though the top was there.

I do not plan on making ANY more purchases at Macys. We bought an item and let the sales associate talk us in to getting their card. We sent the payment on time, but they neglected to post it on time. We then were charged interest plus a $25 late fee without even knowing it- all the while thinking we had a $0 balance. We then got another $25 late fee for not paying the last $25 late fee. We now owe $58 on something that was paid in full! And if you are wondering- we have perfect credit and have not had any problems with any other card.

I was shopping at Macys at Tyrone Square Mall tonight 12/21/2010 while I witnessed the Manager by the name of Diane who is a black woman with a very nasty attitude twards her employers. She was yelling at her employers in front of customers, telling them to shut their mouth and not letting them speek. When they would try to stick up for themselves she would say, Im warning you to shut your dam mouth right the hell now! I think this was completely unappropriate and she should not be employed with Macys! She has a very nasty attitude and I could not BELIEVE that way she was treating this poor girl! I asked them why shes being so mean to them and when they spoke Diane told them to shut up! ? This needs to be stopped. I think these poor girls are afraid of her and she has abviously let her little bit of athority get to her head! I will not ever shop here agin because of this woman. I feel that she is a disgrace to Macys! Other shoppers were so shocked by this behavior and they also said they will be complaining. Something must be done. These poor girls are getting told to shut up and told when to talk as though shes a police officer or as though their children! Please help with this woman to get her removed from this store. Thats all I know about this woman is that shes black with blonde/yellow colored very short hair and crazy looking eyes. Shes very evil!

I purchased something from Macy's totaling $200. and had a coupon stating $50 off purchase of $200. It also states sales and clearance (not in the same sentence). The attendance told me I could not use the coupon because it was only for sales and clearance items. My response was "you are giving additional saving on sales item and none on regular priced items?" I interpret the coupon to read sales and clearance are included since coupons are usually only applied to regularly priced item. However, they would not honor the coupon and I contacted Macy's by email more than 4 times and until today the only response I have gotten is the automatic response stating that a representative will contact me. Since I have not gotten a response, I will be returning the item and will not support Macy's since their customer service is definitely lacking some sort of courtesy.

Ordered 100% authentic UGGS sold directly from manufacturer claiming to be 100% original and 100% guarantee. I should have received a red flag number one, since they claim to be in Austrialia and do not provide a contact customer service line. Red flag # 2- the email response comes with Chinese symbols and broken english. Red Flag #3 - my credit card was charged from Shanghi, China. I have attempted to email for a reply and either the email gets rejected or a general message with multiple tracking numbers comes across which provides all different shipping locations and dates. I did research macysboots and found that the owner has over 300 website links, this should have been a SERIOUS red flag to me, lesson learned, don't be frugal when wanitng a quality product, just bite the bullet and purchase the REAL UGG boots .
Please be aware of this site. I have contacted my credit card company and they have flagged this purchase and retailer and refunded me the monies. Good thing for credit card protection.

I've been a Macy's customer for a long time. I think I got my card in 2007 or 2008. I've paid my bill with their billing company check free for years. It pays the minimum balance on time every month. Sometimes I change it to more than the minimum but I've never had a problem, until now. Recently my back account was compromised so I had to get a new checking account. I updated my check free and presumed it would continue on. I was wrong. Check free did not pay my november bill on time or my december bill. Macy's charged me a late fee. I figured this out when I was getting called by their collection agency. I called them and got their line in India. All the girl would say was "Oh I am sorry. We are just the reciever of the bill." She was no help. I asked to be transferred to check free. They were more helpful. The guy said that when you make a change it takes a cycle to catch up to itself. I didn't know this at all. So I called Macy's today and told them what happened and asked them to remove the late charges. She did, reluctantly. Then she said did you know your minimum balance went up. And I said no I had no idea. I've asked you people for paper statements for years and never have gotten one.
Then she said it went up to 25.00. I said my November bill says 5.00. She said no it's 25. I said I'm looking at the bill and it's 5.00 and I paid that bill after I realized check free wasn't paying my bills.
She argued with me and I said do you want me to email you the bill. Then she said well in December it's 25.00. would you like to make a payment. I said fine. She said it's 30.00 for November and December. I said why am I paying November's bill when it's already been paid. She said that's interest. I said from where. the bill was paid and the minimum payment is 25.00. She said well If you do not pay the 30.00 the collectors will continue to call you for a past due. Eventually I told her forget it. Pay the 30.00 and send me a final bill and cancel my account. She made no effort to explain it to me or to try to save me as a customer. She was rude and argumentary and it was the worst customer service I've ever delt with. Obviously Macy's could give a crap about their customers.

Macy's had a full-page color ad with their infamous $10 off $25 purchase coupon for Black Friday. I did not so much have an issue with all of the exclusions on it, as with the additional comment they printed under the coupon, stating "OR use it Fri-Sat till 1 pm as our gift to you" . I pointed it out to several customers in line, to verify my logic and they agreed that it does sound like it was also intended to be used without the minimum purchase of $25 requirement. The manager of the store, however, stated that there is no difference between the coupon and the "OR" statement below it. I asked why would they re-state the same offer using "OR" statement, but she was unable to answer it. It's like it was either use it as "A" OR as "A"? - made no sense to me. In addition, the extra 15% off coupon they had going on the same day stated it was additional 15% off on "ALL SALE AND CLEARANCE ITEMS" in clothing. I got three items for my daughter off the clearance rack, but was unable to use the coupon because the cashier explained that the clearance items I got were the "final" clearance items (marked down twice), which made them 'super buys' which made them ineligible for the coupon. Huh? The clearance rack sure did not say "Super Buys", neither did coupon mention that there would be difference between "initial clearance" and "subsequent clearance". It stated plainly "all sale and clearance items". It was a frustrating experience, because I did feel it was false advertisement in its pure form. Not that I badly needed my 15% discount, I was just disappointed in their scam-like approach to marketing. If I can, I will return later to upload the scanned copies of the coupons.

We haven't missed a payment on a credit card in years - somehow a paperless statement from Macy's got missed and we missed a payment. The very next month before we were aware of the missed payment, and before we could make the back missed payment, Macy's sent us to collection. As we are just refinancing our house, this lowered one of our credit scores over 50 points, and will cost us over $30, 000 dollars for the life of the loan. Macy's refuses to fix our credit account, and the bad thing is it made us so mad we cancelled our Macy's account - I'm sure that will further screw our credit score. Macy's is now a four letter word in our household. Don't get a Macy's credit card - it can come back to haunt you, as the 10% saved by opening the account can cost you big time in the end. Macy's Christmas spirit is bah humbug

On Nov 16 2010 I received a call from Macys that someone called to increase my credit limit on my credit card and it did not make sense to Macys since had not used my card in several years. They marked the account as fraud and put it on hold.

On Nov 23 unknow to me Macys reopened the card to the identiy theif and lifted the fraud alert with out calling me and gave the woman the charge number. I ask myself why would you do that Macy's don't you think if you already know it is FRAUD why would you give her the number...She then charged $1, 100 over the next several days at several different Macy's, even going in to exchange her purchases to get just the right gifts for her family...maybe even gift wrapped...bring with her a fake license that did not match my application to stores that were 100 miles from my home...still no call to my house...

I have had life lock for 4 year and by now I have had a fraud alert at the credit beurau for several days...but still Macys could not figure this out...

The kicker...I get a call on 11/26 from Macys to see if I will approve opening up a credit card...I said to the man...my card is on a fraud alert on hold...why would I want to open a new card...why are you calling me...did you not see from my social security number whick the criminal has given you that I have a account on hold...and that is when it hit me...I said did she finish charging up my account and now wants a new one...and they said Oh, yes ...you...meaning the real me just went to Miami, Floriada and spent several days buying clothing...and I said no you Macy's just gave away $1, 150 of merchandise...I had nothing to do with this...

Macys...says they can not do anything because they can't figure out what was stolen yet...their computers could not figure it out...their employees had to have their nice weekends with their familes...while I had to work the phones calling police agencies...yes, I must file 4 different police reports because she went to several different stores...but Macys said this was no big deal...and they can't do anything about it, it was not their fault...they did everything right...

Please close all of your store credit cards...and get life lock...
I have learned my lesson...please don't be like me...because guess what...next they went to Home Depto...same thing...account closed...they reopened it and got the number from the desk...Home Depto stopped them at $2, 000 but that is another 3 police reports...

And now I have to worry about who they will try to scam next...

I pray everyone will listen to me...I pray that my misfourtune will be a lesson to all...these scam people went to Peir one, Kohls and so far they were stopped...if you don't have credit at a store and you have life lock it will stop them but if you do have credit at a store...with fake Id and you social security # they can get in...

I believe my Id was stolen at the doctors or hospital when I went to Miami or where I live...

Lastly, to the first Macys person who alerted me to the fraud...you were wonderful...to the few who really held my hand I thank you...to the fool who did not call me when the fraud alert was on my account and the scamers were reopening my account and then charging 100 miles from my house with a drivers license that did not match my application...I hope they get you someday so you learn what this is like because only then will you not be so ready to lift a fraud alert...what were you thing...are you fools...or just stupid!

Good luck

I tried to purchase four pairs of shoes over the phone. I called Macy's Herald Square store because I was told that this store had all four pairs of shoes. No one answered the phone in the shoe department despite the fact that I called several times over two days and let the phone ring over 5 minutes each time. An operator finally connected me to an "inside line" that he assured me that someone would pick up but no one did. Finally, I called the manager's office and was told that the manager was away "at lunch." I left my number and asked for a call back. No one ever did. I shared my horrible experience with macy's.com customer service but no one there has responded either. Obviously, they just don't care and certainly don't need my business. After years of being a loyal customer, I have decided that I will no longer shop at Macy's or support this department store. There are better stores (such as Nordstrom's) that deserve my business.

When checking my credit report, I found I had one "negative account status". you guessed it macy's. here is what my credit report dated 10/19.2010 states. (take note of the dates)
date reported 10/2010;
date of last payment 10/2010
Balance $210
Are you ready for this? I have the bill in my hand. it is dated october 28, 2010 and the payment due date is november 28, 2010.
How can this be overdue and why did macy's report this to the credit bureau? here is the killer-I have been a macy's charge customer since 1968 (not a typo) and never a credit problem with them... time to close it. can anyone explain why macy's is doing this? do they do this to everyone before the bill is due?

I owed $75 to Macy's on a revolving account that was due 10/4. I received a series of phone calls beginning around 10/8 that became daily until 10/18 about this past due bill. I could not understand the persons calling, nor could my husband when he took the call. Federal law requires a meaningful disclosure from the debt collector which I was not given, because the person spoke little English. I considered the calls harassing when I had never received so much as a 30-day late notice. This pro-active debt collection practice using staff who cannot speak Enlish puts Macy's at risk of violating federal debt collection practices.

Do not use Macy's online bill pay! They say you can pay no more than the amount of your bill - however the number is re-entered from the online system. Instead of being charged $69.84 the amount they charged my bank was $69, 384.00!

I had my bank stop payment and then called Macy's. They apologized and promised I would be charged no late fees, a paper bill would be right in the mail, and my account would be closed. A few days later I got a second overdraft notice from my bank - after the error was identified Macy's attempted to process the payment a 2nd time! At this point I spoke to a manager who told me this was all my fault! Regardless of me identifying the error he said it was their process to run the charges twice. He was rude and completely dismissed any concerns I had about them sending me to collections.

It is now a month later - I called Macy's AGAIN because no bill had been received. Found that not only did I have a fee for a returned check but my account was open and no bills were being sent. At this point the bank fees and Macy's fees are more than the original bill!

The woman on the phone actually had to ask why I was closing the account. I will never shop at Macy's again.

10/14/10

My Wife and I purchased a sofa and Love-seat in 2007 from Macy's furniture in Schaumburg, Chicago. We were told by the sales person Evelyn Chua that the extended warranty we purchased would cover all pen/pencil/marker stains & tears etc. So we paid for the extended warranty and was given the impression that the 7 year warranty would cover everything. We were told that if the salesperson was in our place she would buy the extended warranty. We were not told of any other limitations that the warranty would be void under else we would not have purchased it if we knew that multi-colored stains are not covered. Now after 3 years when 7-8 days ago, my 2 year old got hold of some markers and pens and scribbled over the sofa and love-seat and when we called macy's customer service who forwarded us to worry-no-more/Uniters, they denied our claim saying multi-colored marks are not covered under the warranty. They told us that the terms and conditions document mentioned not covering multi-colored stains. The terms and conditions document was not given to us not along with the sales receipt but at the end of the transaction inside a box what the salesperson casually said was a complimentary kit which we really did not need for 3 years and not that it contained important information about the terms and conditions. On calling Uniters, they made it as difficult as possible for us to register the complaint. We were given the run-around between Uniters customer service and their supervisors. Macy's washed their hands off the whole issue saying the matter is between me and Uniters when in fact we not not told that the extended warranty was from a third party at the time of purchasing it. We were made to run from pillar to post between macy's and Uniters. I feel like, macy's and Uniters have through smooth sales talk sold us something that has caused us extreme inconvenience and financial loss. When I went online to post a complaint I saw many similar stories against Uniters and Macy's push to sell these warranties without appropriately informing customers.

Twenty some years ago I got a set of Belgique cookware for my wedding. Recently I thought I'd treat myself to a new set because my old set, though still working, had gotten a little beaten up over the years. Big Mistake! In the 9 months I've owned the new set, one pot got little rust spots on the inside and. The handles get extremely hot to the touch when cooking. Also, when cooking, steaming water (I assume from the dishwasher) where the rubber meets the metal, can burn you. My Doughtier was seriously burned, and she was using a dry over mite, I bought another pot at a different time to supplement my set and it also developed rust spots on the inside. I have never been so dissatisfied with any product! Plus this is very dangerous.

The article is about a lawsuit filed against Macys, alleging that Macys knowingly sold ruby jewelry as genuine gemstones when in fact they were not genuine rubies. Macys was required to inform customers about how the rubies were created but in many cases failed to do so, duping many customers into purchasing jewelry that did not meet gemological standards or were defective. Macys denied any wrongdoing and continued to sell the products. This shows you what they really think of your intelligence.

I kept receiving calls from [protected] 4 and 5 times a day. When I would answer, there was NEVER anyone on the line. So, I stopped answering and tried calling them back. Always a recording and never an answer. Today I finally reached someone to find out it was Macy's trying to reach me.

It is RIDICULOUS the number of times they called and had no one on the line. Every day of the week.

I finally called the 800 number listed on the Macy's website and was connected to a call center in India again.

I am TIRED of Macy's and the way they are treating a former Marshall Fields customer of 20 years. They do NOT even begin to compare to Marshall Fields and need to learn how true customer service is handled.

I have experienced horrid customer service from Macy’s. I purchased a $1, 450 mattress set from the Washington Square, Tigard, OR location and was told it would be manufactured for me and was scheduled a delivery date and time. Two weeks later when the delivery truck arrived to my home on Sep. 9, the driver said his truck was too big to go up the steep driveway to my condo so they left without delivering my mattress. They refused to walk the mattress up the driveway. One month later I am still getting the run around about delivery. I still have not received my bed, and my delivery date (somehow by someone with a pickup truck through the furniture store) has been changed three times. I will have to take more time off work (for the second time) to meet the delivery people. I was told my second Saturday delivery date (9/25) was too busy for a pick-up truck delivery to my home and there were other customers to deliver to, since there had been so many mattress sales due to the Labor Day sale(!) I purchased my mattress on August 28. The sales people on the phone (John and Donna) have been incredibly rude and unhelpful. They told me Oregon doesn't have smaller trucks for Macy's to use and that I would have to hire my own delivery service and pay for it! I live in metro Portland, less than a mile from downtown. Currently, I am supposed to have my mattress delivered by pick-up truck sometime on Tuesday, Sep. 28, in which I will have to take more time off work. I was also reminded by the salesperson Donna that this was free delivery and that this would be the second time the delivery company would be sent out to me. She then apologized for being argumentative, but provided no additional help, simply telling me she wished she could wave her magic wand. This has been the most unpleasant shopping experience I have ever had and I will never shop at Macy's or recommend them to anyone ever again!

I've been a Macy's cardholder since 2007 and as far as I can see, I've never made a late payment with them. About a year ago, they bumped my credit card limit to $6500 with a $17.9% interest rate. I was finishing up college and I was running low on money, so I began using my credit cards. By the time I finally graduated college, I ran up my credit utilization over the 90% limit (around $12, 000 total). I found myself a job in early August and began paying off my cards. At this time, Macy's dropped my credit limit to the remaining balance on the card (around $5300) and began charging me an APR of 24.9% due to "outside credit information" (ie credit utilization), even though I've NEVER been late in payments with them or any of my other cards for that matter. I made my first payment on the card of $800, and watched my credit limit drop back down to the balance of the card within a few weeks and without any notice.

I gave them a call a few weeks ago, and after a long conversation the representative found that Macy's was going refuse to renew my card at the end of its expiration date & close the account, in spite of always making timely payments on all of my cards. Explaining to the representative that I am finally working and would have all my debt paid in several months was not enough. I was forced to close my card on my own prerogative because it would otherwise state on my credit report "Closed at the Creditors Request". As of today, my credit report reflects that my high balance on the card is $5300 & the limit is $4500, which will clearly hurt my credit score in the future, appearing as if I must've missed many payments on an overlimit account. I requested from the lenders to close the account, indicating a credit limit of $6500, because otherwise it would be unfair to reflect my past high balance with a much higher limit. They refused, claiming I was asking them to do something fraudulent.

At the end of the day, I'm left with a closed out card with a 24% interest rate on a balance that is to be paid off, a credit score that will look sore for some time, and a disgruntled taste in my mouth about how Macy's lenders proved they will play with your interest and limits at any given day, despite never missing any payments.