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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's reviews & complaints 822

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9:50 am EDT

Macy's mattress salespeople

I visited Macy's Carle place yesterday with my husband to look for a mattress. As my husband wasn't feeling too well, he waited in the car while I went in to see what I found comfortable and he said he'd join me in a little while. The first salesperson seemed annoyed that I was asking him specific questions about indentations, comfort in the store vs. when one has it for a while, etc. Seeing that he would rather bark at me, rather than answer my specific questions, I asked for someone else. The second sales person helped me for a while, and then my husband came in. He told me from afar that he wasn't feeling well and that he'd wait for me in the car. This salesperson had the nerve to say, "I'm not answering any more questions because if your husband makes the decisions, you'll walk out without buying anythng, " and then returned to chat with his fellow sales people. There was only one other couple looking at mattresses and they were being taken care of, so it wasn't a matter of them being busy.I tried to tell him that my husband wasn't well, and he had the nerve to deny that it was true. All I can say, is that I would NEVER PURCHASE ANYTHING AT CARLE PLACE! The sales force at Carles Place, although on commission, are representing Macy's and they should be forced to go to school to learn how to treat customers, or better yet fired. They're lucky I'm not pursuing a discrimination complaint.

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3:28 pm EDT
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Macy's - macy's is a rip off!!!

I opened a macys credit card with promises that I would get 15% off at the register and 10% off my bill (which I never saw). Ok whatever, I let it go. I've had credit cards for almost 5 years and NEVER had a late payment except for now with macys changing the due date on me and sending me the statement AFTER the fact and slaming me with late fees. I dont...

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6:39 pm EDT

Macy's poor customer service

To whom it may concern my name is mr gilmore. I was shopping in your security square mall store on sat afternoon may 31 and your sales rep in the mens casuals area could not find the time to ring up two shirts. As she was just standing and not doing anything. She then sent me to your sales rep junique who was working across from the mens accessories register. I have worked in retail for several years and I dont think thats what customer service is about.

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8:23 pm EDT

Macy's credit fraud

The credit office of Macy's called me from India because I was behind on my bill. I made a payment, but it took twice as long as normal business over the phone does because I could not decipher what the agent was saying to me. After that, no one in the Macy's credit office in India or Ohio could find my payment even though I had the confirmation number. The electronic check was cashed by Macy's, though. Struggled with this situation for a couple of months while still making payments. But that other payment had disappeared. I finally found out from the credit office at Bloomingdale's that the payment went to that account. And Macy's put in a negative comment on my credit. I have now asked for Macy's to explain what happened to the payment and to rescind the credit agency negative strike against me.

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tina
,
Sep 09, 2008 6:30 pm EDT

that just happened to me too! i made the payment electronically for 4 months and they still didn't get it! i finally just pay over the phone and cancelled my account. I will refuse to go to any macy's store because they take your money out of your pocket!

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marlena kuhn
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Aug 12, 2008 8:25 pm EDT

Just had to let folks out there know about the Macys in Henrietta New York. BEWARE. There is a woman there (still) after I called and complained to the store manager about her return habit. Twice now I have returned items that I purchased online, with a receipt mind you and TWICE she has asked for my social security number. Now I ask you why would she ask for that information? The store manager said it was company policy that she would ask for that. In plain language I said bull **** no one in their right mind would give that info for a simple return. I am a long time Kaufmanns customer and now Macy's and the manager gave me no satisfaction in this matter. I now shop at BonTon. This woman still works for Macy's. Look out folks.

Marlena

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6:04 pm EDT
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Macy's - macy's furniture/bedding issues

I am a furniture and bedding customer service representative for Macy's. All of the complaints I see here do have some basis. First, the stainsafe/worry-no-more is basically insurance. It is not a warranty. Insurance is something that covers you in case of accidents not from normal wear and tear type issues. Second, the technicians that Macy's sends to your...

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4:45 pm EDT

Macy's visa

March 2008 I tried to place two orders online at Macy's, I got an error msg, after a few attempts of nothing I decided not to bother with making the purchase, but Macy's charged my Visa for all of the items and this was done twice, and they claim that they didn't take any actions as such. I got a Detailed Transaction Data Report from Visa Transaction Research Service that gave me a documented copy of the time, and date that Macy's took the funds off my visa. I have been thru countless emails of constant back and fourth with absolutely NO PROGRESS from Macy's. Their Customer Service LACKS in great detail any degree of PROFESSIONALISM, this document was sent to them as proof in a pdf file, they claim that because of Virus I should send it via text, this was also sent via text, and they still refuse to put my funds back on my visa. Now they say there was no purchase, meaning if there was no purchase they would not take funds off my visa. I feel violated, frustrated, disgusted, and dissapointed with Macy's, one would expect a certain level of class with a store as such, that is considered the largest or one of the largest stores in the U. S.
I strongly advise any and everyone NOT TO EVER MAKE A PURCHASE ONLINE AT ANY MACY'S LOCATION! Something has to be done, this company needs to pay for ripping off hard working honest customers!

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Update by Ms Sunshine
Mar 27, 2008 4:48 pm EDT

March 2008 I tried to place two orders online at Macy's, I got an error msg, after a few attempts of nothing I decided not to bother with making the purchase, but Macy's charged my Visa for all of the items and this was done twice, and they claim that they didn't take any actions as such. I got a Detailed Transaction Data Report from Visa Transaction Research Service that gave me a documented copy of the time, and date that Macy's took the funds off my visa. I have been thru countless emails of constant back and fourth with absolutely NO PROGRESS from Macy's. Their Customer Service LACKS in great detail any degree of PROFESSIONALISM, this document was sent to them as proof in a pdf file, they claim that because of Virus I should send it via text, this was also sent via text, and they still refuse to put my funds back on my visa. Now they say there was no purchase, meaning if there was no purchase they would not take funds off my visa. I feel violated, frustrated, disgusted, and dissapointed with Macy's, one would expect a certain level of class with a store as such, that is considered the largest or one of the largest stores in the U. S.
I strongly advise any and everyone NOT TO EVER MAKE A PURCHASE ONLINE AT ANY MACY'S LOCATION! Something has to be done, this company needs to pay for ripping off hard working honest customers!

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marlena kuhn
,
Aug 12, 2008 8:45 pm EDT

I have to agree with you. I have purchased many items on Macy's.com and when I check on them they are on sale. I call they agree to credit back the difference, they don't I call again they appologise for the inconvenience, again no credit. Then to add insult to injury when I (stupidly) order again, they do not include a UPS return label. I call they appologise etc etc etc

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12:00 am EST

Macy's incorrect amount entered as payment!

Have attempted to settle incorrect amount given to my account for two months--continue to US Mail documentation, fax same to three different numbers and have finance charge increase each month. The amount given to my account was $48.--not the $98.00 I paid--have sent copy of bank info check back and front four times to four different people i n Sa n Francisco, NY, Ohio, Florida--can you help me before the monthly $29.00 finance charge escalates --can not reach "real people--who care" Jeanne.

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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's faulty boots

I ordered a REAL nice (looking) pair of boots from Macy's. I thought, that I could trust this name to send me only the BEST of quality boots. They sent me a pair where the left boot was mal-formed and facing out to the left. I sent them back, and then to Knoxville, Te US

I ordered a REAL nice (looking) pair of boots from Macy's. I thought, that I could trust this name to send me only the BEST of quality boots. They sent me a pair where the left boot was mal-formed and facing out to the left. I sent them back, and then they sent me a bill for $21.67. I, of course, refused to pay it, and got it reversed, but the fact of the matter is, they did NOT include a return policy for faulty products sent. If you got a faulty product, YOU had to eat the cost of sending it back. It is deducted from your refund, also, they fix it (to where) if you try to find out how much it would REALLY cost to send it back, (on your own) they have it fixed (to where you can't.) You get charged what THEY want to charge you in shipping, whether it costs that much or not.

I felt that, because I ordered these boots online, they probably sent me a pair that had already been sent back, with the hopes that I wouldn't go thru the trouble of sending them back, and, if I DID, they'd still make money off of me.

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12:00 am EST

Macy's sales ad 12/12-12/17/07

I received a sale's add from one of Macy's Christmas sales event for 12/12/07 thru 12/17/07 that had three children on the front cover. The children were all dressed nice and festive, except that the child on the right was a boy, because he was wearing a santa mask, however, he was dressed like a girl. I thought that was inappropriate attire for a young boy. My own children remarked when they saw the add, and one of them asked, "mom, why is this kid dressed like a girl". This type of advertising is confusing our children or I think a subtle way of trying to brain wash our children into believing that it's okay for boys to dress like girls, etc... It's wrong!

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CAROL BROOKS
,
Oct 11, 2008 5:22 pm EDT

CANCEL OUT INTERNET SERVICE IT IS KILLING MY COMPUTER. I ORDER FROM MACY'S ON MY OWN WITHOUT AUTO STUFF.

I CANT TURN ON COMPUTER UNTIL I LET MACY'S COME ON...PLEASE STOP

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marlena kuhn
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Aug 12, 2008 8:39 pm EDT

Get a life

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Ecco
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Dec 26, 2007 2:06 pm EST

If the kid was wearing a Santa mask, how do you know if it was a boy or a girl?

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spiralsands
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Dec 12, 2007 7:16 am EST

Ridiculous complaint by insecure writer. Maybe it was just a boyish looking girl. They are children for Christ's sake.

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12:00 am EST
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Macy's - suspicious finance charges on macy's credit account

I just got off the phone with Macy's Credit Customer service. I called because I had a perfectly proper $120 charge on my store card . My bill was due 2 days from today. Payment’s already processing at my bank so they will receive payment on time (like they usually do). But get this – they actually posted a $2.15 finance charge to the account, even though...

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12:00 am EDT

Macy's account number scam!

I received a bill for items charged on my Macy's charge card. I paid the bill with my on line bill payer account. Macy's rejected the bill due to what they said was an incorrect account number. The account number I used was the one they sent me. Then they began to tack on finance and late fee charges. They said I should not have included the last two numbers on the account number THEY SENT ME. I told Macy's I would pay my original bill, they could cancel any finance and late fee charges, and they could cancel my account forever. Can you imagine how much money they could obtain doing this? I am appalled.

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Ada Fuller
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Jul 28, 2008 4:32 pm EDT

I purchased 4 tickets on my Macy's credit card to go to the
Indiana Black Expo for my husband's Birthday celebration.
During the purchase I was told by a Macy's employee the seating arrangements would be fl2 section row L seat 11, 12, 13 & 14.
Upon going to the concert on 7/19/08 @ 7:00pm the concert did not start until shortly after 9:00pm, We went to our seats as soon as we got there and was told by the security staff the concert has now been changed to general seating in which we was not informed of this in purchasing 50.00 tickets and an 8.40 service charge. If we would have known it was going to be general admission I would have never purchased the tickets. I feel this was false advertisement and I should be granted a full refund. Also at 11:00 all of the artist had not showed up.

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Jennifer Michael
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Nov 26, 2007 6:10 pm EST

I am not surprised. Today I opened my statement, and they applied my payment (which was received on time) to my "Revolving Account" -- which had no balance. My "Major Purchases" account, however, did not reflect the payment due so they hit me with a late fee. So here I am with a "past due" Major Purchases account and a $250 Credit Balance on an empty "Revolving" account. I assume they will fix the error, but I agree can you imagine how many people they scam out of their money? You have to examine everything like a hawk. Who has time to fix corporate scams all day?

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Lisa M. Butts
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Nov 25, 2007 5:53 pm EST

I went 2 the Kmart store in Richfield, MN got the receipt and it indicated I could possibly win $2,500. 00 well where since I can't find such a page and where is this such page? I really believed in Kmart thinkin wow I got a chance and having some help with gifts this year. OOPS! where did my chance go? OOPS! I was lied 2 cause it's no where 2 b found... I gotta find me a new store with TRUTH! Peace Lisa.

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12:00 am EDT

Macy's customer service is horrendous!

1. I purchased two phones on sale at Macy's (still over $100). Neither phone holds a charge, and I am certain they put them on sale to pass the problem onto their customers rather than send defective items back to the manufacturer (Southwestern Bell).

2. I get my Macy's bills online. Through some confusion, I accessed a bill on the day it was due; therefore, my electronic payment was late. Macy's immediately tacked on a late charge and other charges.

3. I called Macy's to ask them to take these charges off. I never pay bills late, and I know that good companies who care about customer service let their good customers slide now and then. I was surprised, then, when Macy's said they'd take off only part of the extra charges.

4. They didn't.

5. When I attempted to reach them AGAIN to take off the charge, it was HELL getting through to talk to a live person. When I finally reached some arrogant guy with an English accent, he INTERROGATED me about why my payment was late (this was no longer the issue -- the issue was that Macy's didn't do what it promised -- he failed to apologize for MY inconvenience). After my interrogation and him agreeing to take off the charge, this little XXM&*! said to me, "I advise you to be more careful with your bill paying in the future." WHAT?!?!?

6. When I called to report this twirp, I believe they gave him the phone and he pretended to be his own supervisor. He was very dry and said (yawwwwn), "I'm sorry about that." Silence.

7. When I attempted to report the twirp via online complaint form, Macy's would not accept the complaint.

Simple: They don't want to handle customer problems. They don't want to hear it. They think they're too successful to bother with "us."

I am DONE with this store, this credit card, and this sorry customer service. There are plenty of other places to shop. No one needs this.

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Stevie Melanson
,
Nov 22, 2008 5:26 pm EST

Macy's defrauds ther customers, first by posting that they will correct and/or adjust errors in the perfume dept.

Then they go to great lenghts to deny written claims, with empty promises by in store managers to investigate then deny
to the extent that the store manager made promises to reimburse me after over half a dozen phone calls .

Promises made then lies to cover the tracts macy's service has slid down hill remarkably ...very disappointing...

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Marie Hackney
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May 06, 2008 11:18 am EDT

Customer service is being outsourced to India. When trying to solve a payment misunderstanding, one of the people was rude, couldn't speak English well enough to repeat my confirmation number, and kept insisting that I was not telling the truth about the date I talked to them.

Macy's probably doesn't care about long time customers because of their size but at some point they will start to loose more business.

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12:00 am EDT
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Macy's - credit card fraud

Macy's Credit card fraud It happened to me, the Macy's credit card fraud. I am writing this to alert anyone reading of this Macy's fraud department. It works like this, when you buy any products from Macy's they ask you if you want to signup for their card service, if you say yes, they try to put your new purchase on the new card so that it gets activated...

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12:00 am EDT

Macy's very rude manager!

I had shopped at another Macy's (Smithhaven Mall) where I received an additional 50% discount on 3-4 designer names yesterday. I went to Macy's Hampton Bays today, and asked the sales lady about the additional sale. She informed me she knew nothing about it. Not knowing is not an answer. Upon pressing her to find out, I asked to see her Manager. The woman (Fanny, 265855)showed up huffing and puffing, advised me that I was already told that they "knew nothing about it" When I asked her to make a call and find out, she really huffed off... When she returned a few minutes later, she simply said "Nope!" She informed me that she was in charge of the store when I asked for her manager. She had no id tag. The managers wear the red tags. She refused to give me her name until I started to really get angry. I went into the office, where she was now talking about me to some others. In front of everyone, she said that she never refused to give me her id. Only at this point did she write on her card her id number. How does someone so unprofessional get to be called a manager of anything? The only thing she "managed" to do was make a customer upset enough to take time to write in. Macy's is usually not such a nice shopping experience anyway, I will not miss that store.

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Sickandtired2
Lake Geneva, US
Apr 26, 2011 6:12 pm EDT

Saks distribution center in MD, don't care about how the of boxes are shipped, the cleanliness of garments and if the product is shipped to the wrong consumer.

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Noelle
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Aug 16, 2007 1:46 pm EDT

Unfortunately in this country you have to go to a luxury retailer to get "first class" service. My suggestion to the author is to spend a bit more and get the experience and personal service of a Neiman Marcus or Saks Fifth Ave. The calibre of employee is more professional and they are generally better trained and paid than the average "clerk".

I would rather shop a few times a year with a luxury retailer than regularly with a mid tier low service department store. Another bonus is luxury retailers while pricey, carry better tier merchandise. The things I've purchased last several seasons and are made well. Remember you are the consumer let your feet do the talking.

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12:00 am EDT
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Macy's - this is highly deceptive!

Yesterday, I went to Macy's to take advantage of the offer to receive a reduction when using a credit card. I chose a holdable cutting board called "Chop2pot" under a sign saying "Chop to pot--$9.99." When my purchase was rung up, the charge on my Macy's card was $16.00. The explanation was that the heading "Chop to pot" only applied to some knives listed...

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12:00 am EDT

Macy's declined check!

After shopping at Macy's for several years, my check was declined when purchasing some clothing items. Certegy Services Inc, is a new system to Macy's I believe. I have never seen them use it before. My checking account has no issues ever. Now I'm wary of trying to use a check with Macy's again.

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can't stand uneducated people
, US
May 02, 2009 5:55 pm EDT

To those that have checks rejected at Macy's. Certegy Services Inc, the company which guarantees personal checks is a national company...if you have had a bounced check at another retailer that uses this service, it would decline your check at any retailer that uses this service.

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carlos
beaware, US
Nov 24, 2008 10:03 pm EST

I have to agree. Mistakes are human, but it's really tough to assist someone when they are calling you every name under the sun. Perfect example: I "spoke" with someone today that spent 20 minutes yelling at me for a mistake that THEY made. I fixed their problem and made accommodations for the perceived mistake (which only took about 2 minutes) and had to take a verbal beating for the next 18. As a customer, you expect superior service...As a company, we expect civil customers.

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Pinky
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Jun 15, 2008 11:38 pm EDT

Can I complain about something? I work at Macys in clothing. What is wrong with you customers? What makes you think its okay to leave PILES of clothing in the dressing rooms? Or to mangle clothing so neatly folded on the tables?What the hell happened to being good ole plain respectful of others? Do you treat YOUR house like that? Do you throw your ### all over your living room floor? Probably!

If you think retail associates are rude, let me tell ya..Its because of the rude ### customers. I have become so bitter towards people because of this job from hell. You people want everything for nothing. You switch price tags. put regular priced items on sale racks, and treat the associates like they are your personal slaves. Sometimes we get really nice customers, and they are the ones that get the best deals from us. So the next time you think the associate is being rude, think about how YOU are being to them.

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Yvette Williams
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Mar 17, 2008 6:56 pm EDT

I recently quit my job at macys east located in Queens. As a sales clerk I seen how rude Macys employees were to the customers and at times how rude customers were to the sales clerk, at times employees didnt help customers and managers talked to customers in a rude fashion. When customers had a problem management blamed the customer for it. Also I have observed that pay isnt great and if you inquire about your pay nobody seems to know. Overall there policy about quality service is a false statment. Working there and shoppping there has been a negitive experience and advice those who do shop there to use caution.

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catherine healey
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Feb 28, 2008 5:53 pm EST

I wholeheartedly agree. I am asking all I know to boycott Macy's for that reason. I'm starting to forget what country I'm living in. Checks are put through a profiling review and if they match some bizarre and topsecret pattern, they are rejected. So you could have a judge, your bank president and a real time record of your account balance with you, and your check would still be declined. Macy's and certegy (what a nonsensical name attempting to manipulate public image), I have spent hundreds of thousands of dollars at your store. Bye bye.
PS Move to East Germany. I'm sure you'll be welcomed.
Bed Bath and Beyond uses a similarly useless "system" (word VERY loosely used), and they also are being boycotted. To humiliate loyal customers who have done NOTHING but put money in your pockets for decades, for NO reason, is beyond disgraceful.
PS If you haven't gotten the message, you suck at customer satisfaction. You get very high marks in "customer you'll never see again," however. Congrats again.

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Rose Prasse
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Dec 18, 2007 6:55 am EST

I have purchase a gift card for Christmas on line. It is now December 18, 2007 and I still have not received it.

How can I check on this. I got my one item which was a cook book but not the gift card.

I am very upset over this and would not order on line from you again. It seems to me that this should have been sent with the other items. What a scam to now send it and I have to pay another shipping charge. What a rip off!

I haven't heard from you people since I have received the cook book. What is up with that?

Sincerely,
Rose Prasse

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Bruce R. Hovanec
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Dec 10, 2007 9:13 am EST

Tho whom it may concern:

On October 7, 2007 my wife and I purchased a queen size bed for our daughter at Macy's Old Orchard Shopping Center in Skokie, Illinois. In early November we received the wrong mattress, box spring and bed frame, only the correct head and foot board came. We had three (3) additional deliveries where the same wrong items kept being delivered.

I want to make you aware of Tad, the Chicago warehouse supervisor, who telephoned us and corrected the problem with the bed frame and box spring. He asked us what day and time would least inconvenience for us to have the items delivered. He then followed up with a phone call to make sure our delivery was made and that we were satisfied.

Tad then had Stacy Douglass, a sales rep., call us and correct the mattress problem. Stacy was very helpful in getting us the right mattress for our daughter, with out me having to make anymore phone calls. Because of Tad and Stacy my wife and I have decided to give Macy's another chance and we will shop at your store again.

Sincerely,

Bruce R. Hovanec
Chicago, Illinois
PS. Larry Heyman #177694 was the salesman who took our order at the store.

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virginia redig
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Oct 15, 2007 1:11 pm EDT

Macy's department store, I tried to resolve my bill with you. Oxford Mangement took over the payment due, I was paying on it but never receive a billing statement of what was agreed on and the money I paid. Now I realized that I have been scammed through this company. I was trying to do the right thing and pay you what I owed you, to many thief's riping off; who are we to trust? I would like to do business only with you. Money is hard to come by and I am not willing to just send it through the mail to an unknown person or persons. Please let me know how we can resolve this matter. Thank You!

Virginia.

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jean ratchford
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Jul 10, 2007 7:40 am EDT

WALGREEN DRUG STORES uses the same check service company. It has no basis to deny checks written by individuals... I checked with my bank to "see if there was a problem with my account ", there were no problems to justify the denial of my check...

I think they're using out of date information... or just grasping at straws! Now, I use only cash when I purchase things from WALGREENS, but now I find myself shopping elsewhere !

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12:00 am EDT
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Macy's uncaring and insensitive business practices

My mother and I went to Macy'e shoe department at the Highland Mall in Austin, TX. This young lady (and I use the term loosely!) gets my mother a pair of shoes, jumps up on the register counter and begins a tyraid on Iranians: ALL Iranians! She says that they are "all out to kill us," which is lumping an entire race into one catagory. The ironic thing is that she is African American! I would expect her, of all people, to know better than to racially stereotype races, just as I would expect any race considered a minority to know better. It so happens that my husband is an Iranian-American and he's the sweetest man alive! My mother went ballistic when she heard this because she adores her son-in-law, as does anyone who has ever met him. We've been married for 15 years and it has been the most wonderful relationship I have ever had! He would never hurt a fly and to hear one of Macy's employees say racially discriminating things about his people is NOT acceptable! I complained to them, but it seems they did not take this seriously and thought I would just go away. They did call me and said they would launch an investigation. That would take a week, according to them, and they would contact me with the results and what action they took, which I made clear in my email to them that I would only be satisfied with her termination. I never heard from them again. They do not care what their employees do, this much is obvious. She's allowed to jump up onto the counter of the register that is in the middle of the shoe department for all to see. It's not even tucked away in the back, but is right up front! Neither I nor my family will EVER shop there again and I am telling everyone I know. I'm getting ready to have my husband send out a mass email at his company, which has thousands of employees and will do the same at my job as a consumer alert to Macy's uncaring and insensitive business practices.

An ANGRY consumer!
Yvette Armani

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disbelief
Eugene, US
Apr 01, 2009 10:39 pm EDT

As a Macy's associate I know that neither my co-workers or supervisors would ever tolerate racial slurs, jokes or behavior. We live where we work and are proud members of our communities. Our families come from a melting pot of races, religions, colors and sexual orientations.
Behavior such as that described above would result in the immediate removal of the employee from the store.
We enjoy the diversity of our customers. I would not tolerate a scene like that at the Macy's where I work or the store where I buy my food or the school I send my children to.

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12:00 am EDT

Macy's macy's not honoring manufacturer's warranty and stainsafe not complying with their service

In January of 07, I called Macy's to tell them of a tear in my new leather sofa (purchased in Feb 06) and to ask about how to contact Stainsafe. Stainsafe came out and stiched my sofa, but a week later it tore again. They came back out and said they'd have to replace the entire leather seat and back and replace with another piece of leather. I asked, since it was such a large repair and it was my only sofa, and it was only one year old, could Macy's replace it. The agent said he'd write it up. A couple of weeks later, I received a letter from Stainsafe stating that my warranty for this issue would no longer be valid/addressed because I had refused service. I have called several supervisors at MACY's, including the executive department... they pass the buck to Stainsafe, stating a year has passed, and the sofa is no longer under warranty with them. Stainsafe won't let me speak with any supervisor, I can't get past the phone rep. MACY'S gets my $1,800 and Stainsafe get my money too. I end up with a torn one-year-old Italian leather sofa. Does this seem fair?

I have shopped at MACY'S for many years but I will be shredding my MACY'S card, and encouraging everyone I know to do the same.

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franv
Saint Louis, US
May 26, 2011 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm glad to see I am not alone in my disappointment with Macy's. We purchased our furniture in December 2007. Twice my husband and I visited the Macy's Galleria store in St. Louis and spoke to the same sales woman. Very long conversations about what the extended care option would cover. She assured us over and over again that the extended care would cover pet damage such as scratches, urine, vomit, blood, etc. We thought it over and purchased a leather sectional BASED ON THE INCORRECT INFORMATION PROVIDED BY THE SALES WOMAN! A year later when I tried to use the extended care I purchased, after a long conversation with an agent for the coverage which consisted of me telling her the exact location and type of damage on each piece, she put me on hold to get a work number and came back with the news that my damage wasn't covered. Animal punctures and scratches were NOT covered. Just urine, vomit and blood. Apparently if a human scratched or chewed the furniture it was covered. That sales woman at Macy's HAD to know what she was doing just to make a sale. I haven't shopped at Macy's in years and I certainly don't intend to in the future.

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Huck Finn
New Orleans, US
Oct 02, 2009 4:47 pm EDT

Stainsafe is the biggest rip off. This service is as good as a log. It does nothing for you!
Macy's is great at passing the buck. It's never their fault.

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Julie Kepfer
Mason, US
Feb 23, 2009 8:17 pm EST

Dear Ms. Elba Schick, please call [protected]. When the line picks up ask for furniture and bedding customer service. Then ask to speak to Janet Rodgers; she is a supoervisor in the furniture and beddinhg department;. She will do anythinh to help you. I know because she has helped me when no one could or would.

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12:00 am EST

Macy's don't get your watch fixed at macy's watch repair!

Macy's Watch Repair, Menlo Park Mall, Edison, New Jersey

I brought my watch to Macy's to be fixed, and it was a disaster. It took longer than they said it would, and then when I got the watch back, it stopped working soon after. I returned to Macy's soon after this to get a refund, was told by the clerk that he needed to speak with his manager about it and he took my watch back, saying that they would call me about it. I never received a call.

A few weeks later I returned to Macy's to collect my refund and my watch. My watch wasn't there; they had sent it back to the repairman's shop, against my wishes. I was moving out-of-state the next day, and I didn't have the original receipt with me to get my refund of nearly $50. The manager told me to send them a credit card statement with the charge on it and then they'd issue the refund. Well, this never happened. I did send a statement, but heard nothing back from them. The only way I got my watch back was because my husband was traveling on business and was able to stop by Macy's and get it. The watch still didn't work, and I'm out $50. They handled the matter unprofessionally and irresponsibly.
Don't get your watch fixed at Macy's Watch Repair at the Menlo Park Mall in Edison, NJ!

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12:00 am EDT

Macy's macy's may have ripped us off this time!

We purchased all of our furniture from Macy's thinking it will be quality and last for some time. The salesman also insisted that we purchase the "extended warranty" which I am usually against. However he insisted that unlike other companies, this particular one is offer by Macy's itself and that it covers anything that can possibly go wrong with the items. After viewing the warranty paperwork, I realized he could be right since is said with large print "Macy's warranty" on the top.
Well, almost a year later, we started having problems with the cushioning of the items in several places where the frame appeared to be exposed. Also the recliner (which was one of the most expensive pieces) kept of getting stock. There are 3 people that live in our household and one is only 2 yrs old.

After calling Macy's, they directed me to an 800 number. After staying on hold for over 40 minutes, I got an operator on the line that proceeded with asking really stupid questions like when did the problem start, as if anyone logs this sort of thing. He went round and round until he finally said, non of the above are covered under the warranty. When I questioned why, he said it gradual wear and tear and that is not covered under the warranty. I said wear and tear of this magnitude in a year, he said "yes". I asked to speak to a supervisor and I was denied that chance, he went on to say they are not a part of Macy's, they have nothing to do with Macy's and when I said I don't think I would ever shop there, he said "he couldn't care less". I immediately called Macy's and asked for the sales person that sold us this crap and of course he no longer worked there. The lady said that she felt my frustration and that she would schedule for an in house inspection, a month later. The inspector came and agreed with us completely on our statements and said someone will be in touch in 3-5 days. 3 weeks later we called to find out what happened and were told that the inspector denied our claims even though he was in agreement with us at the house (we were told this is a tactic used not to be confrontational while at customer's house). I was outraged and called the furniture depart. Supervisor that scheduled another in house inspection (another month later). The same thing happened again.

To date we have no resolution. The store manager still hasn't called me back.

Here is a tip. DON"T SHOP THERE. If you do, just take your chances with the product and DO NOT BY THE SCAM THEY CALL EXTENDED WARRANTY.

Macy's may have ripped us off this time, but I think in the long run, they really ripped themselves off. Bad customer service will not get any business far, even one as large as Macy's.

If you shop there, specially for big ticketed items, GOOD LUCK!

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Karl
,
Mar 03, 2008 11:25 am EST

I have had the worst experience with Macy's Furniture department. My wife and I had a credit from our warranty company to purchase a new couch from Macy's. Initially we had good service, but I think that was just so they could get the sale. We have been working with Mary Ann Cunningham and John Mcgill at the down town Portland Location. When my wife and I selected the couch that we wanted, they made the mistake of making a $ 1,557.00 charge to our checking account. I understand mistakes happen, so we where forgiving of that. Next my wife and I decided that we wanted to change the color of the couch. Mary Ann Cunningham insisted that we could not change the color. We thought that was kind of suspicious so we called another Macy's and spoke to a different associate, who told us it was an very easy procedures to change the color of the couch. All they had to do was cancel the order and create a new order for the correct color that we wanted. When finding this out we contacted John Mcgill at the down town Macy's. Mary Ann Cunningham was on Vacation at this time. John canceled the old order and created a new order, when doing that for the second time making the mistake of charging our checking account again for $1,557.00. We called and disputed the matter. Macy's was not supposed to take any money out of our account. John then tried to fix the situation by canceling that, but what ended up happening was an additional charge was made. Now $ 3,114.00 was taken from my account. After days of being on the phone and dealing with this mess. They finally managed to clear up the issue. Also we had put in several calls to the manager at the down town Macy's branch and never heard a word from her. We finally received our new couches in the color that Mary Ann said she couldn't change them to. Now again they have recharged our checking account $ 1,557.00. So again, I am for the fourth time, dealing with the same situation. I will be placing a call to my bank to alert them that this is a fraudulent charge that I never once authorized Macy's to make this charge. I will never do business with Macy's again. I understand mistakes happen, but how can the same location make the same mistake four times in a row? It completely baffles me. This has been a great inconvenience. I can not remember the last time that I received such poor customer service.

DO NOT DO BUSINESS WITH MACY'S. THEY WILL RIP YOU OFF.

Valerie
Valerie
, US
Nov 30, 2006 3:35 pm EST

The Furniture was ordered on 8/5 with a warehouse delivery date of 8/7. Through a frustrating series of attempted phone calls and visits to the store, on 8/29 I found out that our order had been mysteriously canceled, and delivery moved from August 7, to after September 21. Phone calls didn't work, as you cannot reach anyone in that dept. by phone. Finally I reached a Manager who, after research, told me I'd never been given an early August date. (I have it in writing.) Then, since that late September date,it took 6 attempts to get all 4 pieces of the bedroom set delivered. There was damage on the bed each time, though in different places. The delivery drivers were 1 hour early on 2 of their delivery attempts. As a decorator who doesn't live on the property it was always a problem. Now that the furniture has finally been delivered. (November 15, last piece in place). The client called today to say the drawers aren't working properly. I could never recommend Macy's and am embarrassed as a professional to have had a client inconvenienced such as this. I had so many other choices. Believe me - Never again!

Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
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