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Mack Weldon Customer Service Phone, Email, Contacts

Mack Weldon
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www.mackweldon.com
www.mackweldon.com

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1.0 9 Reviews

Mack Weldon Complaints Summary

0 Resolved
9 Unresolved
Our verdict: Engaging with Mack Weldon at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Mack Weldon reviews & complaints 9

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Newest Mack Weldon reviews & complaints

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7:54 pm EST
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Mack Weldon Unfulfilled orders and lack of response from customer support

I have now attempted 3 different times to place an order with this company. After an unreasonable delay, I attempted to contact a customer support agent, which is impossible given the complete lack of transparency. They do not provide a customer support phone number, and you are not able to either chat with or speak with a customer service representative. Written submissions are not responded to regularly, if at all. I am sincerely disappointed that such a company that claims to have a superior product offering treats its customers in such an inferior manner.

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9:48 am EST
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Mack Weldon No customer service phone number or service

I ordered gifts on December 19th for my son's birthday on December 29th. They were supposed to be sent to my home in CT, where he is visiting. Today is January 5th; they still have not arrived, and he is leaving tomorrow night. I want a postage paid label to reroute the package to his home in Virginia when they arrive.
Order: #2343232

Desired outcome: I want a postage paid label to reroute the package to his home in Virginia when they arrive.

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3:36 pm EDT
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Mack Weldon exchange problem

I ordered 3 sets of mens underwear on 3/1/19 and received 3 different sizes a few days later. They told me to pick the size I wanted and to return the other 2 in the provided plastic envelope. I returned the 2 pair with a note that I wanted them exchanged for.. The proper size (large). I never heard from them again, although I was charged for all 3 pair. I have tried every possible way to contact them but it seems impossible.

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Is Mack Weldon legit?

Our verdict: Complaints Board's review suggests Mack Weldon is mostly legit with an 72% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with Mack Weldon, reviewing user feedback and how Mack Weldon addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Mack Weldon. Trust, but verify.

Mack Weldon earns 72% level of Trustworthiness

High Trust Suggestion: Mack Weldon evaluated with 72% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Mack Weldon. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mackweldon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Mack Weldon and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Mack Weldon's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the mackweldon.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Mack Weldon protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Mack Weldon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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4:08 pm EDT

Mack Weldon sweatpant ace

I bought 3 pairs of the Sweatpant Ace. They dont fit well. They are too big. If I go down a size then I dont want to risk they will be too short and since you dont have any stores where I can try on the sizes, I want to avoid the hassle of returning to post office to find the right size.
Please refund my order instead of a store credit.
My tel# is [protected] and email is [protected]@sbcglobal.net
Thank you

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8:58 am EDT

Mack Weldon customer service

It appears impossible to speak to a real human being in customer support. I purchased a n item from this company based upon its return policy being very fair. It, however, doesn't really work when you click on it. Furthermore, no one answers a customer service number when called. I do not recommend buying anything from these people again. I am very disappointed by their policy of "hiding" from the public.

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2:28 pm EST
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Mack Weldon I placed an order on november 16th... and not sure about it?

I placed an order on November 16th...I ordered 4 shirts, 2 medium, 2 large; and was shipping them as a gift to someone in CA; my name is David Virgin and I used my State Farm credit card to place the order. I received a text message saying an online purchase of $217.60 had been authorized. I do not know if this order has been sent or is going to be sent? Can someone let me know? My email address is [protected]@aol.com or my cell phone # is [protected]...someone in Customer Service please address my order and let me know the status, etc? Thank you.

David Virgin

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Myra W
, US
Apr 17, 2019 7:50 am EDT

I'm not sure what happened with the customers above, but I suspect it was all in the customer service person with whom they dealt. My experience was positive. I emailed about an order my mother had placed and Blake answered my email quickly. He also was able to find both of my mother's orders but needed me to verify what was ordered. He then sent me a link to print off a return label. My mother also had gotten in touch with someone (unbeknownst to me) and, though he got back with her quickly, he was unable to find her order. I think the issue is training. I wound up taking the pants that my mother couldn't wear because they didn't fit. I love these sweats because they don't look like sweats. Very well made.

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Z
zoeSweeny
, US
Dec 27, 2018 9:22 am EST

Do not send any money to this store. Very Very poor customer service. They will not answer emails or phone calls. SOL is the name of the game with this company.

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9:08 pm EDT
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Mack Weldon charged for a return that was supposed to receive a full refund

I returned an incorrectly sized pair of pants to Mack Weldon (I ordered small and received large). The return tracking number was:
9201990198397800201422

I was then charged for these pants that I had returned - as Mack Weldon said I had not returned them. While the USPS tracking number states the return was delivered to Mack Weldon on October 13.

From the USPS tracking site:
"The return item was delivered to the front desk or reception area at 10:51 am on October 13, 2017 in DEVENS, MA 01434."

Not only was I sent the wrong pants but Mack Weldon then charged me for these pants after I returned them to this business.

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12:40 pm EDT
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Mack Weldon submitting my completed order

When I have followed ALL directions after completing a request to order materials from Weldon's, I am then directed to "SUBMIT". After I do that, I am told to "PLEASE WAIT". I have waited for 30 minutes twice this week and nothing happens. The purchase card that I used was my American Express card. What causes this to happen?

Freddie Williams
[protected]@aol.com
Baton Rouge, Louisiana 70810

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2:03 am EDT

Mack Weldon did not receive my refund

Ordered some items which were on sale and paid with my card. After I paid I noticed that discount was not applied and that I paid the full price. I contacted MackWeldon support and asked them what was going on and they said that it was probably a mistake and promised to refund the difference.
I got my items and loved everything, but these guys never kept their promised and did not refund me.
Very unprofessional. Will not be ordering from MackWeldon again.

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SnortSpaghetti
, US
Aug 20, 2018 8:17 am EDT

I recently had ordered an ion wallet (of which came in today). I excitedly opened the packaging for my new wallet but the included battery bank was nowhere to be found. I assumed that I had simply missed it but after searching through the packaging and wallet I found no charger.

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Mack Weldon contacts

Phone number

+1 (646) 736-2976

Website

www.mackweldon.com

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