You must have been a lucky customer then.
We are still waiting to purchase in Santa Eulia, Albuferia, Portugal. We purchased the apartment off plan December 2006. The work had only just started. We purchased a 1 bedroom apartment that sleeps 4. We went to the lawyer and was told that completion would be April 2008. We visited the property December 2007 and considerable work had taken place. We were told completion would be spring to summer 2008.
We joined the after sales and paid £1000 in December 2006 as thought it would be a great idea to have regular airport pickups, accompliment to lawyer, regular updates and someone to chase the progress. Hence less "hassle".
From the start, I have had various arguments with the after sales team as no real regular progress was told. April 2008 went, June 2008 went, October 2008 went (these were the dates we were told of completion). Luckily In November 2008 we had booked a holiday and MRI was picking us up from the airport. 1 week before, they e-mailed to state they were not doing anymore pick ups! I spoke to a Manager etc and eventually they agreed to pick us up but for this time only! Was advised that it was due to the current climate and that the terms clearly stated subject to change. I looked through the terms and they stated that MRI was constantly improving and evolving to get the customers the best service. So how is cancelling a service improving the service! Also other services were to be cancelled in due course but was not told which!
Anyway, when we were picked up from the Airport by the After sales Manager from Vilamora, we asked to be taken to the site and to the agent office so we could book an inspection. She did not even now where our site was so I directed her to it. So much for After sales Manager! We then booked the trip for the next day and she said she would do a progress report on the site and put it onto the net. Then on our returned, MRI promptly sent us a progress report which we already knew about the details! They seemed so prod of their achievements!
So we looked around the property and the agent stated it should be ready end of December and then the 6 months habitation licence to be sort. Hopefully would get the apartment June 2009. When asked about the April 2008 deadline, the agent stated, "The property was never planned to be ready April 2008 and that MRI must have lied to it's customers to secure the deal" I mean we liked the property and was prepared to wait so I don't understand why they lied? if they did?
My parents visited the property Jan 2009 and the work was complete on the apartment, just outside ground work was being done. The agent stated they were applying for the licence and hopefully June/July should be the completion date.
June and July 2009 has been and gone. Our mortgage offer has already ran out once and will run out again in Oct 2009. The Lawyer has been no more than useless. I have contacted her and contacted her and eventually last week she stated that completion was near and even though MRI no longer exists, the contact is with her and the developer. No more info is known apart from there has been a problem with the licence. She was not sure what it was!
I am worried because on paper and from the sales contract we have bought a one bedroom apartment, fully furnished. It has a pool, Gym, Sauna, Turkish Baths, Tennis court, Playground etc etc. On official paper, after contract was signed, it states a T-0 (which is a studio apartment) is this the problem with the licence? Who knows! On our visit in November 2008, there was only the pool, shop and reception visible and work on all the other facilities had not started. When my parents went there in January, there was still no sign of the facilities. I have asked and asked about these facilities, even said would not pay full asking price if not all there and still nothing on what is happening? I feel the lawyer is working for the developer and not us. Paid her £1, 300.00 in December 2006 for half of her fees so we are a bit tied to her and trying to find another layer would be near on impossible now?
At the end of the day we have paid 165, 000 Euros for what? The price has dropped and been valued at 150, 000 Euros but still we have to pay 165? I know it was a risk but a risk that could have been averted if the property was ready on time last year as promissd! what exactly are we going to get for this money? who knows? when will it be ready ?We have we paid 55, 000 Euros deposit for this apartment or is it fake? Have we really part purchased an apartment in the Algarve? Our lawyer has not been honest and truthfull. Is she in on it too? Who knows?
This is our situation.