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Mac Express Company
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www.macexpresscompany.com
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1.0 2 Reviews

Mac Express Company Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with Mac Express Company at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Mac Express Company reviews & complaints 2

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ComplaintsBoard
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5:24 am EST

Mac Express Company Paying tax

The transparency of financial information with carriers Improves communication between carriers & shippers on financial matters, Duties and Taxes When transporting package across international borders, shipments are subject to duties and taxes as determined by the destination country. Express Delivery Services & International Shipping When you ship with MAC Express – you’re shipping with specialists in international shipping and courier delivery services! With our wide range of express parcel and package services, along with shipping and tracking solutions to fit your needs – learn how MAC Express can deliver.To take picture of the package is not allow, my sister or brother we go to the office and pay is not allow, to send somebody to come and check my package is not allow, please we are so sorry for that.MAC EXPRESS BREAKBULK, provides door-to-door delivery of shipments that are consolidated at origin, sent from one customs zone to another, then deconsolidated by MAC at destination before delivery to different addresses within the same country or customs union. The consolidated shipment is cleared as a single entry on arrival at the destination facility. Who is Responsible for Payment, The payment of duties and taxes are typically the responsibility of the receiver, although MAC Express does offer the opportunity for MAC account holders to pay for them. Taxation Across Borders, Taxes are imposed on package when they are moved across a political boundary (although some free trade zones exist around the world). Taxes are usually associated with protectionism, the economic policy of restraining trade between nations. Disbursement, To enable faster clearance of imported non-document shipments MAC offers a service to receiver that allows them to delay immediate payment of inbound clearance charges, instead of arranging their own bond. Our representatives are available to take your Emails Monday to Saturday, 6:00 AM to 7:00 PM.Please note: This e-mail message was sent from a notification. We accept incoming email or CALL us. Thanks! Our payment through online GCASH ACCOUNT [protected] to resolve the matter, You can make you payment in this options here like Globe center, villarica pawnshop, 7 eleven. After depositing the money you can send us the receipt to confirm Branch Office Address: Cebu Business Park, Archbishop Reyes Avenue, Cebu City. Contact # : +[protected] or +[protected] Commission of the Total Sum of ( Php 14, 000 ) has been charged on this package for The MAC EXPRESS Duties and Taxes, after then your package we shall be deliver in your home address.Advance Payment, This advance payment by MAC enables a faster clearance of the package through MAC and therefore a faster delivery.

Alice Soriano

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Ma.liza Dagpin Bagatua
, US
Feb 08, 2017 8:29 pm EST

same thing happened to me.. they sent me an email that my package has arrived in the Philippines, and they're asking me to pay 16k as well for duties and taxes.. and they won't deliver the items unless i'll send them the receipt confirming my payment.. Geez.. I'll pay if they deliver it to my home and all the items are intact.. if they can't do that, then I have to bring it to the proper authorities..
Jazell Mallo, I'm with you..I guess it's time we have to bring this issue to Pres. Digong..

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Jazel Mallo
, US
Feb 06, 2017 5:09 pm EST

I'm having the same problem with paying taxes.my friend send me packages and I'm having updates.now its here on Philippines in customs as what they say, but I have to pay 16 k for the taxes .because as the receiver its my duty to pay the tax.how could this be.I am push to make decision that I will bring the issue to our President Rodrigo Duterte.so that it has to stopped, this scammers should be in jail.

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Bravegirl
Batangas, PH
Dec 26, 2016 1:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I dont know what im going to say...but as i know that MAC EXPRESS company has scammers.About the payment of taxes.and now they used it another number of GCASH..i think they need to stop what they going to do in people.its not good to continue thats an illegal act.i have some documents to pursue to give them in the NATIONAL INVESTIGATE OFFICE..And i see a the web site of MAC EXPRESS have many complaints.I pay 14k but still asking for more.I think its the end to crooked to other people..GIRLS FROM BATANGAS..BE. AWARE TO THAT PERSON JACOB DECLAN

ComplaintsBoard
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12:43 pm EDT

Mac Express Company Unethical behavior

Hi,

I file this complain when I see that there is also a complain EXACTLY the same with our case and I am now able to confirmed its a scam.

Please see below the same email sent to me.
FROM: Department of Finance Mac Express Company

INFORMATION ABOUT MAC EXPRESS FLEXIBLE AND SECURE RANGE OF PAYMENT

We are here to inform you that your package has reached the PHILIPPINES. If you have received an international shipment, you can pay your Duty and VAT invoice quickly and securely online. The parcel is on hold for Duties and Taxes you need to pay some of certain commissions, which is for the Clearance of Your package. This must be paid immediately through us. We have already Taken in the Order number For this package. A Commission of the Total Sum of ( Php 12, 500 ) has been charged on this package for The MAC EXPRESS Duties and Taxes, after then the custody of your package will be release MAC EXPRESS. They will be the one to deliver it to your destination within 24hours to your home address.We accept only the receiver name to get the package because is the receiver name was writing in the package receipt.

Our representatives are available to take your Emails Monday to Saturday, 6:00 AM to 7:00 PM.

Please note: This e-mail message was sent from a notification. We accept incoming email or CALL us. Thanks!

Our payment through online GCASH ACCOUNT [protected] to resolve the matter

You can make you payment in this options here like Globe center, villarica pawnshop, 7 eleven. After depositing the money you can send us the receipt to confirm

ACCOUNTING HEAD NAME: LIZA PASCUAL POLON

Branch Office Address: 12th Floor, Bonifacio Global City 1630 Metro Manila

Contact # : +[protected] or +[protected]

Commission of the Total Sum of ( Php 12, 500 ) has been charged on this package for The MAC EXPRESS Duties and Taxes, after then your package we shall be deliver in your home address.

TABLE CHARGES

MAC EXPRESS PROCESSING - Php 6, 000...NOT PAID

MAC EXPRESS CLEARANCE - Php 3, 500...NOT PAID

MAC EXPRESS ADMINISTRATIVE - Php 3, 000...NOT PAID

TOTAL PAYMENT - Php 12, 500...NOT PAID

Please settle the Payment :age Shall Be Release, With our Agent Name, Through GCASH to our Branch Office in Philippines, When the money is send to us we can deliver the package to your home address Parcels can travel many thousands of miles through MAC's sophisticated global network to reach their destinations. MAC does everything we can to ensure packages are always delivered on time and in great condition. Packing your parcels with proper materials and care help ensure your shipments arrive safely and intact

They even manufacture a fake Air Way Bill copied and edited from ATLANTIC Express and Cargo. The Mac Express Company address and Phone no they use is : 56 Washington Cir NW /phone no.+[protected]

The website seemed legit enough . There may be a Mac Express Company in the address and Phone no. above that was being used.

I hope you can help me with this so that this people will stop.

Thank you

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Peterbbb
, AU
Jul 30, 2017 9:01 pm EDT

I have a delivery that is supposed to be coming from the USA to Austraia. The Agent charged $560 USD for handling and now wants $1091 USD for customs clearance charges and they don't even know if there is any value in the parcel. They also sent me an Air Consignment note but the phone number for MAC EXPRESS says it is disconnected. Has anyone had this type of drama or found out that it is a total scam?

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Jayceevee2017
, PH
Mar 19, 2017 8:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have now a package with a status on hold in the Philippines sent by my friend from USA sent via United Global Cargo.The status based on the tracking number and email showed that it has reached the Philippines. What's weird is that I received a text message from a Philippine mobile number stating that before the release of my package I need to pay P16k charge for package tax. I just wondered why I have to pay via a certain "ACCOUNT NUMBER" they provided. I even addressed my package to be delivered for pickup at a local "legit" courier company so that it can assure me that the package would be safe and really be there physically so I can personally open it right there, check first if the things are complete based on the Airway bill description before paying anything for such"taxes or duties" and bring it home. I do agree with the rest that the package must be actually seen or received.The sender has already paid for it when he sent the package why there are other charges? It also directed me to click a link https://macexpresscompany.com . I dont see why i would be directed to this company? Any one can advise?

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May23
, PH
Jul 17, 2017 7:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bakit now KO lang nalaman itong page na ito..huli na ako.ate pareho tayo., ako biktima na.now KO lang nalaman.nakapag bayad na ako..same company.united global cargo.

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grazie fernandez
, US
Jan 22, 2017 8:54 am EST

if you want to be paid up u should have to delivered the package before paying the amount you've been requested..

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Jhanies Mamalias
, US
Feb 13, 2017 11:49 pm EST

James mark from ireland he's sending me a package in macexpresscompany and I notice the mac company is sending me an email that I need to pay for 16 thousands plus for the tax and shipping. I just wondering why I need to pay for that. I try to send a package before and the receiver is no need to pay because it's already paid by the sender. So I check this mac company if it's really true. Now it's a scam. Thank you for shearing this message.

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bhabes
, PH
Mar 06, 2017 12:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

Did you receive the package?Because I was victim too and I already paid to them for taxes and I think this bf foreigner scammer and also the PSI GLOBAL LOGISTICS MAC EXPRESS COMPANY.

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Jo An
, US
Jan 17, 2017 4:19 pm EST

Did anyone got the package?

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Dawn..
, PH
Dec 05, 2016 11:52 am EST

How i know if the package arrive here?

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jangokong
, US
Nov 01, 2016 1:59 am EDT

Did you get the package?

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yza08
, PH
Oct 06, 2016 7:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same as Mine, they said i got a package from UK, my chat name is Richard Theor. And mac express send me how to get the package. 14k tax and it will send door to door

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Chelo Tilos Betonio
, US
Aug 18, 2016 4:04 am EDT

my question is did you get the package or not?

Is Mac Express Company legit?

Our verdict: Complaints Board's review suggests Mac Express Company is mostly legit with an 77% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with Mac Express Company, reviewing user feedback and how Mac Express Company addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Mac Express Company. Trust, but verify.

Mac Express Company earns 77% level of Trustworthiness

High Trust Suggestion: Mac Express Company evaluated with 77% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

  • There was some difficulty in evaluating or examining the information or data present on the macexpresscompany.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Mac Express Company has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Contact Mac Express Company customer service

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+1 (657) 281-7008

Website

www.macexpresscompany.com

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