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MAACS.com claims to have good customer service and to be reliable. From my experinece this is not even close to the truth. On 09-20-07 I ordered a set of ABU and never got them. I called several times and finally on 12-15-07 I spoke with someone who finally canceled the order which was a lie. I had to e-mail and call several more times and on 12-31-07 I received an e-mail stating they had canceled my order again and that I would have the charges on my credit card reversed. I still have never been reimbursed my money and no one will call me back. This company has no business claiming that "We want you to be completely satisfied with the products and services we provide, so if for whatever reason you are not pleased we will be happy to exchange, refund or offer store credit for your purchase (within 30 days, minus shipping/handling fees)." This was taken off their website and should be removed. If you do not want any problems stay away from this company. I have spoken with many people and I am not the only one that feels this way.
Same here! When I found a set at Keesler AFB, I immediately canceled all but the nametapes. Several days later I got the nametapes in the mail. BUT NO REFUND. Now I'm pissed. Doesn't anyone here live near them in ME and can pay them a "visit". I suggest everyone immediately contact their base legal office and file a complaint. This is ridiculous!
It appears I am having the same problem with my order that everyone else is. I placed an order the middle of November. After waiting for almost three months and getting the run around, I sent numerous emails requesting that my order be cancelled immediately. The customer service representative never replied back and my money was never refunded. I have called at least 15 times, but each time I am sent to a mailbox that is always full and not accepting any messages. I filed a complaint with the Better Business Bureau and emailed MAACS (since they won't pick up the phone) to let them know. I never got a response back. My guess is they hear this a lot and all complaints are falling on deaf ears. The only part of my order that finally arrived contained my rank (outdated a week later when I was promoted) and two hats... all of which are useless without the uniforms. I don't know how this company keeps getting away with this. I won't let this go and will be looking into legal action.
Wow, here I was thinking it was only me. I ordered my uniforms on 19 October 07, kept getting the run around and finally cancelled in December, two months after my initial order. It was always something, bad fabric, please be patient. Long story short, today is 13 Feb 08 and I still have not received my money. This week I will be filing complaints with the Federal Trade Commission for their false advertising- they have the gall to advertise in the military papers that they have the uniforms in stock, the title of the adevertisement is "WHY WAIT". I will also complain to the Maine Attorney General and the Better Business Bureau which the company appears to be a member of. Helen is the customer service representative I have been dealing with. My e-mails are now ignored and trying to get her on the phone is impossible. Now even leaving a message is impossible because her mail box is full. What a disaster this company has turned out to be. I will post the address to all of these agencies later this week when I file my complaint. I encourage others to do the same.
I have had almost the same exact experience as all of you. I initially ordered 2 sets of ABU's and acessories on 27 Sep 07. During my long wait I sent several emails inquiring about the status of my order and was recieving responses back from MAACS up until about a month ago. Out of frustration, I finally cancelled my order last week and asked for my $298 dollars back. Since then, I have sent multiple emails and left several messages on their answersing service and cannot get a response from them. I'm going to give them until the end of the week and then file a complaint with the BBB and my credit card company as well as speak with base legal. Have any of you received any resolution since you last posted?
All - there is a clear trend. My experience: almost six months ago, on 11 Aug 07, I purchased ABUs/etc. for a little over $350...then, nothing heard..nothing heard (multiple contact attempts--phone/e-mail)..then a couple promises of "soon" mixed in with lengthy periods of nothing heard. I finally cancelled my order on 7 Jan 08 and have yet to receive a refund or a response to my multiple inquiries regarding its whereabouts over the past almost 30 days. I'm headed to the legal office, GSA, etc., next and will inquire about collective action. I will try to e-mail you all, in case you are interested in that path.
Same problem, I have called, emailed. Nothing! My card was charged 30 Oct 07, today I'm filling out a form with my Visa. There is a guy at my base that had a good testimonial, so I went ahead and ordered a set, now I'm negitive $109, and wasting time dealing with Visa. Sounds like a class action law suit.
I ordered a set of ABU's from Maacs on Jul 7th 2007 and have yet to receive my uniforms or a refund. They will not answer emails or return phone calls. I spoke with them once around early September 2007 for a refund, and have not heard from them since. I have a formal case filed with the Better Business Bureau and hope this will get my $238.95 back. I will be filing a complaint on base also.
I have had almost the same experience with MAACS. I ordered two sets of ABU, boots, and all nametapes, badges, stripes, etc., from MAACS on 6 Aug 07. After countless e-mails requesting the status of this order, then cancellation and refund requests, I have yet to get a single response from MAACS. I am stationed overseas and am only using e-mail (addresses provided through their website) to contact them as I do not want to add international call charges to this problem. MAACS owes me $383.14 and I have yet to hear a word from them (outside of the two initial order/billing accepted e-mails). I have filed a fraud complaint with my credit card company and another complaint through the Maine BBB. I will also be filing a complaint with GSA, DOD, USAF, USA, and USMC as all of these government agencies have contracted with MAACS as an official supply point.
I honestly believe that the testimonials on their website are fake.