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ComplaintsBoard
D
11:40 am EST

Maacs, Inc Order #28411 44S - Support Ticket Opened [#1337] - Delvecchio Moses

A year later with nothing to show for it, except for me loosing $240.45. What happened to honest business in America?
Especially a business that would carry the name of being a Veteran in the Armed Forces.

----- Forwarded Message ----
From: Delvecchio Moses
To: [protected]@maacs.com; [protected]@maacs.com
Sent: Thursday, October 2, 2008 10:14:36 AM
Subject: Order #28411 44S - Support Ticket Opened [#1337] - Delvecchio Moses

Greetings Allison and Helen,

Highlighted below is information concerning this order #, to date I still haven't received refund for this. It's been 1 year to date and this matter is still not resolved. I've been overly patience with the entire situation, please to me what is the next step for me to receive my money back. I used the ticket order system and there was no result in that as well. This has really gave me the feeling that my money was taken and there is nothing I can do about it, I pray this is not the case.

-----Original Message-----
From: Helen [mailto:[protected]@maacs.com ]
Sent: Thursday, May 08, 2008 11:16 PM
To: Moses, Delvecchio N TSgt USAF PACAF 35 OSS/OSLS
Subject: RE: MAACS Order #28411 44S delvecchio n moses Cancel b/o uniform

Delvecchio,
Your cancellation has been noted. A check will be sent.
We are streamlining Customer Service
Please send all correspondence for cancellation and refunds to [protected]@maacs.com

Thank You,

Helen Raby
Customer Relations
MAACS, Inc
207.699.5622 Ext 100 Office
866.667.3964 Toll Free
707.516.1931 Fax
[protected]@maacs.com

-----Original Message-----
From: Moses, Delvecchio N TSgt USAF PACAF 35 OSS/OSLS [mailto:Delvecchio.[protected]@misawa.af.mil ]
Sent: Wednesday, May 07, 2008 8:16 PM
To: Helen
Subject: MAACS Order #28411

Greetings Helen,

Just following-up since our last correspondence in December.

Unfortunately I have not received my ABU's to date, it has been 9 months from when I originally placed the order. Currently I'm the process of changing duty stations within the next 30 days.

With that being said, I'm requesting a refund on my order. I regret having to do so but my patience has run out.

If there is anything needed by me to process refund please inform ASAP.

Question - how long will it take to return funds to my account.

v/r
Del

----- Forwarded Message ----
From: Helen
To: Delvecchio Moses
Sent: Thursday, December 13, 2007 5:14:22 AM
Subject: RE: MAACS Order #28411

Good evening, Moses,

Let me start by saying I am very sorry for the delay, and completely understand your concern. Unfortunately, your's was one of the many orders affected by the 100, 000 yard fabric fiasco experienced by our supplier--Proper. Right now, it looks as though we can expect to be restocked in the sizes you've requested towards the end of this month or the beginning of January. Once again, I am very sorry for all the confusion--once we get that shipment in, we'll get everything right on out to you. In the meantime, please feel free to contact me with any further questions or concerns, and have a wonderful holiday!

Thank you,

Helen Raby

Customer Relations

MAACS Inc.

207.699.5622 ext. 100 office

866.667.3964 toll free

707.516.1931 fax

[protected]@maacs.com

________________________________

From: Delvecchio Moses [mailto:[protected]@yahoo.com ]
Sent: Sunday, December 09, 2007 8:01 PM
To: [protected]@maacs.com
Subject: MAACS Order #28411

Greetings Helen,

Just a follow-up on order status, I'm starting to see uniforms arrive
from your company to some of my friends whom are already wearing the
uniform, which I placed my order before them. In addition, regular base
supply has started to recieve uniform as well. Just as most people are
I'm very anixous to wear the new uniform, to represent the new Air Force
look.

Happy Holidays

v/r

Del

----- Original Message ----
From: Delvecchio Moses
To: [protected]@maacs.com
Cc: delvecchio.[protected]@misawa.af.mil
Sent: Saturday, November 3, 2007 4:12:14 AM
Subject: Fw: Your MAACS Order

Greetings Helen,

In regards to order # 28411, I have not recieved a confirmed shipping
date or estimated shipping date from your company. Could you provide me
a update on order status, this order was placed two months ago. I'm
fully aware of the current production rate of the ABU however, your
company advertise a two - three week turn around from the time of order
due to production. It has been 8 weeks from the time I placed my order,
please advise me if this if this is accurate. If so, when shall I
expect shipment.

very respectfully,

Concerned Customer

Del

Code Name Quantity
Price/Ea. Total
------------------------------------------------------------------------
-------------------
1ABU Airmen Battle Uniform Set 2
$82.00 $164.00
MTROUSER-SIZE: Male36regular

MSHIRT-SIZE: JMale44short

7ABU-NT ABU NAMETAG 4
$2.50 $10.00
Name: MOSES

6ABU-USAF U.S. AIR FORCE 4
$2.00 $8.00
ABU-PC ABU Patrol Cap 1
$11.50 $11.50
Cap-Size: 7-1-2

10ABU-BADGES ABU QUALIFICATION BADGES 2
$4.50 $9.00
ABU-TOP-BADGE: OperSuppS

9ABU-RANK-E ABU Enlisted Rank 2
$3.75 $7.50
AIR-FORCE-RANK1: Technical-Sergeant-Large
$4.95 $9.90
Shipping: U.S.P.S. Priority Mail
(R): $20.55
Sales
Tax: $0.00
------------------------------------------------------------------------
-------------------

Total: $240.45

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ComplaintsBoard
A
9:07 am EDT

Maacs, Inc Response from company

The following is an update for everyone who has posted on this site:

Emilio rodriquez received full refund 1 / 23
John mathew received full refund
Jordan romberg full refund through credit card

John holloman received 3 separate shipments from us (At no additional charge) and we have no record of your request to cancel your apecs. If you want to cancel simply request it through our ticket system.

Lance leidholm refund check mailed on 5 / 2
Marc miller refund check issued 3 / 20
Kevin holmes refund check issued 3 / 20
Matthew grife refund check issued 3 / 20
Matthew flood refunded $248
Nick praska received refund 3 / 13
Maj minnick full refund through credit card
Ben pierce received refund 1 / 2

The following i can’t help until i have your full name or order number.

J paquin
Shane
Travis
David
Jake
Rob
Lisa
Kevin
Mac
Betty joe
Harv
Brandon

The following i don’t have record of, please provide order number.

Ed vindale
Maurice salazar
Bryan white

The following we had no record of cancelation, checks were mailed today for all items not received.

David sadler $76
Thomas fitzgerald $459. 48
Mark spivey $55. 45
Nikki ramsey $123
Tim poling $154. 75
Stephen hallenbeck $191. 18

Nick page in fact received two refunds, one from us via a refund on his card and one from his credit card company in the form of a chargeback.

Allow me to set the record straight. I am in fact a female service disabled veteran and a us citizen. I spent 15 years in uniform serving our country. I also haven't been on a vacation in years despite what is being said.

I am sorry that the handful of you were not satisfied with the service we provided. I take complete responsibility for how this was handled. The volume of the business we were doing overwhelmed our systems and it took some time to get it under control.

However, the abu production and delivery fiasco was completely out of our control, were weren't even notified by propper that there was in issue until months later. That being said we at maacs have successfully provided goods and services to tens of thousands of military members in our relatively short history. We were also one of the first companies to start delivering abus commercially the first week of august during our move to a new facility.

We have offered and continue to offer free shipping, free sewing and free equipment to help make up for the delay, all at our expense. We have done two, three and sometime four shipments per order to expedite getting whatever we could to you, again, all at our expense. We have also refunded nearly $200, 000 and counting to customers wishing to cancel.

If you wish to continue to take time out of your busy days to going on smearing my name and my company's name, that is your choice, but i would hope you would at least attempt to use our ticket system located on the customer service page of our website to communicate with us in the future.

As a veteran, i wish you all the best. I hope that whatever endeavour you choose to take part in after your military service goes perfectly. My experience however is that most people don't have the guts to put their own money and time on the line to start their own business

Read full review of Maacs, Inc and 35 comments
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35 comments
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R
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Randy
,
Jul 07, 2008 10:37 am EDT

Ordered ABU's in January, never heard from them so I cancelled my order in May2008, and have yet to have anyone responnd back to me about refunding my money, $152.57.
I have contacted our jAG office to file a official complaint and am seeking legal action against them, DO NOT ORDER ANYTHING FROM THIS COMPANY!

B
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Bryan Edmunds
Lusby, US
Feb 22, 2009 3:22 pm EST

Here's a link to a report about this on the BBB website, with contact info:

http://reports-boston.bbb.org/Boston/Public/Reports/RR/Report.aspx?i=95815

- Bryan

B
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Bryan Edmunds
Lusby, US
Feb 22, 2009 3:18 pm EST

Here's an update on this issue from another MAACS victim (me). I filed a complaint with the Maine AG's office several months ago. I was then contacted by one of their attorneys to submit an affadavit, which I did. Their office filed a fradulant business practices case against MAACS. I just received a package from the AG's office with the results. MAACS settled out of court and agreed to several terms and conditions, without admitting any guilt. One of the terms is that they must issue refunds to all their customers who have requested them within 30 days of the settlement order. They are also required to post a link on their website with a copy of the settlement agreement. The site is down right now, but keep checking it. The settlement lists everyone's name that the AG's office had who MAACS is required to repay. It also has contact info for the AG's office if you are a victim not listed in the settlement. I also have a copy of the settlement so if you want to know if you are listed, reply to this post with your name. I will try to check back on this site periodically and respond. Hope this helps

- Bryan

J
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James Willis
,
Nov 27, 2008 11:53 am EST

As of Wednesday, 26 Nov 08, the check that Allison stated would be mailed on 30 Jun 08 has _not_ arrived.

J
J
J Paquin
,
Nov 12, 2008 9:39 pm EST

Allison; you're a liar!
I have contacted you repeatedly for a refund for over a year! With all of my info.
You blow me off every time.

All i have to say is, have fun in court! You deserve everything you have got coming and then some. Read the article below folks!

http://www.wgme.com/News/story_detail/story_detail_1.shtml?readmore

J. Paquin

J
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J. Hudson
,
Oct 20, 2008 3:49 pm EDT

Maybe a letter writing campaign to the following would help:

Macdonald, Allison
4 Chestnut Dr
Scarborough, ME 04074
[protected]

J
J
Jeff Howerton
,
Oct 02, 2008 8:07 pm EDT

Allison,

You still owe me $100.20 and you have the nerve to tell us we don't have the guts to open our own business? I just got back from Baghdad. Compare your business with that. I am not questioning your service. That is not the issue. The issue is your thieving business.

I have used your trouble ticket system and I still haven't received my money back. Just give people their money back and you won't have this criticism against your company.

Jeff Howerton

J
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Jeremy Baum, SSgt, USAF
,
Sep 24, 2008 9:35 pm EDT

I am a MAACS victim as well. I won't go into my sob story because it matches all of your to a tee. I am out $186.11. My original invoice number was 32665 and my supposed customer ticket number was 3011. I ordered my stuff in October of 2007. Please help if you can.

C
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Carl Morgan
,
Sep 13, 2008 11:20 am EDT

13 Sep 2008, still no type of reply received from maacs, inc. from the so-called " Customer Service Ticket System " concerning my ABU order . Is this company still in business ? No replies from them since June .

J
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James Willis
,
Sep 03, 2008 11:31 am EDT

As of Saturday, 30 Aug 08, the check that Allison stated would be mailed on 30 Jun 08 has _not_ arrived.

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