Maacs Inc / Refund Request
I placed an order with MAACS on 5 Apr 08 for 3 sets of the new Airman's Battle Uniform (order #mm-141515). MAACS immediately placed the full $447.40 charge on my card despite the fact that the ABUs were on back order and without advertising that fact. MAACS shipped the accessories for the ABU and noted on the shipping the receipt that the ABUs were on back order. On 25 Jul 08, I asked the company to cancel the unshipped balance of my order (3 ABU jackets and 3 ABU trousers--refund should be ~$250). On 4 Aug 08, Helen (MAACS customer service) emailed me confirming that a ticket had been opened in their database to address my request. Since Aug, I have periodically been emailing Alison McDonald with absolutely no response to my refund request. Likewise the MAACS ticket system indicates no action taken on my request. I'm in the midst of engaging the Office of the Attorney General of Maine to intercede. However, I'd like to give the Complaints Board an opportunity to resolve this.