M & I Bank / Lack of Goodwill
As a teacher at a Shakopee Public School, Sun Path Elementary, I am involved with a school fundraiser called Pennies For Patients. It has been heartwarming to see how excited the students have been to donate their coins to benefit the Leukemia Society.
Unfortunately, a pall was cast over my fundraising efforts that left me greatly angered. I was eager to get a count of the coins collected mid-week. I made a phone call to the nearest bank to the school- the M & I Bank located on Greenwood Court. I was hoping to take the coins to that bank to use the coin counter since it was the closest in proximity to the school. I called ahead of time, stated my name, my school and the reason why I hoped I could use their coin counter. I was told that there would be no problem. I reiterated my request several times; Sun Path students had collected a large amount of coins. At this point, the weight of the coins was incredibly heavy. I did not want to have the slightest chance that there would be any problem when I arrived at the bank. Having been reassured several times that I would be able to use the coin counter, I felt confident that I would not have an issue.
Sadly, that was not the case. When I arrived at the (nearly empty) bank, the manager refused to count the coins with the coin counter. I stated that I had called ahead of time, but she said no- because I was not a customer. I offered to pay a fee but was also rebuffed. I was told that there would be ‘no benefit’ for the bank to help me with this.
I understand that banks have policies, however I am disappointed that the employee with whom I spoke to on the telephone was unable to inform me of the policy when I had asked several times. I am also sad that when the M & I Bank employees saw me struggling into the building lugging the weight of thousands of coins that, out of goodwill, could not have helped a local school (not to mention a worthy cause).
Given the nation’s current animosity towards the banking institution, I cannot say that the folks at M & I Bank helped bolster my confidence or trust in banks. I now know that I cannot take my school’s coins there to be counted. I also know that I will not ever consider that branch of M & I Bank for any of my future banking needs.