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1.0 237 Reviews

Lyft Complaints Summary

0 Resolved
226 Unresolved
Our verdict: Engaging with Lyft at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Lyft reviews & complaints 237

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L
7:38 am EDT

Lyft Price

My husband has been taking Lyft to work every day on average we pay 13$ a day. And then today the price jumped to 20$ for a Lyft. Completely unexpected and now he has to miss a day of work because we simply can not afford that. I thought this was supposed to be cost effective. Definitely unsatisfied, no excuse to jack the price up, when prices are so high as it is. If our car was working we wouldn't need this at all. How are we to save money?

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A
8:31 pm EDT

Lyft Theft by lyft driver

My name is Ann Yarish I live at 5615 N 7th st # 13Phoenix AZ 85014
My apartment was rob by your Lift driver Justin Clour 7/25/18 Phoenix police department number 2018-1304753.
Lyft drive had copy of my key and entered into my apartment when I was not at home and stole over 12, 000.00 of jewelry and checks.
I have reported this to the phoenix police please see the report number above and currently perusing legal action.
I have tried to notify you by phone but have not received any response 615-682-8624.
I will continue to resolve this issue through legal avenues.

Thanking you in advance,
Ann Yarish

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Anthony_Sues_Lyft
, US
Oct 24, 2018 1:57 pm EDT

Ann

I am a former driver and law school student. Please call me so I can assist you in getting financial justice. My phone number is below. Thank you.

Anthony Oliver
[protected]

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A
Anthony_Sues_Lyft
, US
Oct 24, 2018 1:54 pm EDT

FEDERAL ANTITRUST LAWSUIT FILED AGASINT LYFT, Inc.

Hello all Lyft drivers and victims of Lyft. My name is Anthony and I am a Lyft driver in Savannah Georgia. I am a law school student, and in that capacity, I brought a federal lawsuit against Lyft for a number of violations. You all need to be careful because Lyft is generating two separate receipts for a ride. Lyft sent a passenger a receipt showing she paid 28.00 for the ride. Lyft then sent the driver, through the app, a receipt in the logs only reflecting that the passenger paid 21.00 for the fare. If anyone needs, or wants a copy of the lawsuit, or needs help bringing your own lawsuit, I can help you all. If Lyft has cheated you, or you evidence of any criminal or civil wrongdoing, please don't hesitate to call or email as I have already open an inquiry with the FBI office in Manhattan, New York.

You can call or email for a copy of the lawsuit. Anthony Oliver @ [protected]: Email is: Anthony.oliver29@gmail.com.

Be safe out there guys and girls.
Anthony Oliver
[protected]

ComplaintsBoard
C
3:57 pm EDT

Lyft Ride credit

So Lyft is a a company of thieves and should never be used! Yesterday a friend got me a $10 gift card for a Lyft ride. I applied the credit to my account and it was successful. I never used the code. I upgraded my phone and when I upgraded my phone, my credit wasn't there. I had to walk in the rain to Target to get an Uber gift card . Lyft has NO AVAILABLE PHONE NUMBERS to call to fix this. Only email and social media. Lyft is now saying that they can't find an issue and won't refund her money. They gave me a $10 ride credit that expires this month but that doesn't make them leaving me in the rain okay. PLEASE NEVER USE LYFT!

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N
2:33 pm EDT

Lyft Help in lost and found

I left my phone in a car on 8.21.2018 in Seattle wa at approx 8pm. My drivers name was sue.
I contacted Lyft 4 times and can get no satisfaction. In part this would be from my inability to get in my account, due to the fact I no longer have a phone. I also cannot get a verification code as I have no phone.
I am traveling and this process of finding and using any service has been arduous at best.
I have had no contact from the driver nor any email. I was told I could not speak to anyone in lost and found.
This is ridiculous. Uber is able to call on the spot.
Your system has been exhausting and non supportive.
I will be deleting your app and using only Uber from here on out.
Nicole Hoyle

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K
11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lyft I was cut off by a reckless driver.

As I was driving North bound one of your drivers wanted to plat tit for tat in cars

the driver was driving very reckless, stop and go, speed up and then over took me

at a light driving very reckless. here is the license number 7MLJ162 SONATA

Had there been kids out in the street someone could have been seriously hurt, you cant play touch and go in the streets! this occurred at approx: 9:15 am 8/21/2018

then the driver pulled into my place of employment and wanted to have a shouting
match with me! NOT! please do respond for I will make an police report as well.

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C
6:02 pm EDT

Lyft Driver littering

Today I was driving behind a Lyft driver in a black or dark colored chevy malibu who threw a bag of garbage out his window into the middle of the street. Shame on him/her !

It was 2:00 pm on a Saturday afternoon on Buena Vista Way in San Francisco. The calif license plate was 8CQE419.
The minimum fine for littering in SF is $250.00.

Please fine or suspend this driver accordingly. People who commit this crime have probably been doing it for years and unless they are punished they will continue to foul our streets and neighborhoods.

I would be happy to provide any more details you might need.

Please resond to my email that you have received this and let me know what the punishment will be.

Craig Brewster

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B
9:48 pm EDT

Lyft Ruthless driver

Lyft does not care about customer complaints. They are not bothered to address the customer complaints about the driver who was rude and unprofessional. On the other hand they try to put blame on the customer saying you were Vulgur and was damaging the car which is completely false. I suggest never ride with Lyft who does not have courtesy to listen to genuine complaints of their customers.

Useless company useless service Lyft sucks

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5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lyft Rip off

Hi my name is Kenya McMaster and I just look on my bank online account and it seems like someone was using my card to use lyft and I'm not a customer to lyft I don't use lyft at all. please contact me asap cause I want to know if I can get my money back. [protected], My bank told me that they cant reimburse my money so they told me to contact you guys.

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11:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lyft Unprofessional

this company throws u off the driver platform after u declined a ride your not allowed to take this company needs to either start thinking before they act or dont hire people period the company does not know what they r doing at all the staff is rude does not care about u at all they think they are better then you and just throw u off with out investigation this company is not going to last the way they r acting

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A
11:13 pm EST

Lyft Lyft customer service/racist [censor]

I am an african-american lyft driver. For the longest, I spent all day doing rides that earned between $2.00 and $4.00 in the african-american community. I assumed this was all that was there. Eventually, I was sent to an address apparently by mistake. When the customer got into my car, she said I was not who she was waiting for. I showed her my app to pick her up. She showed my her app of who she was waiting for. It was a white guy who had not arrived yet. Obviously, he was a lot further away. I was right there in the neighborhood. She canceled him and my app received the request. I took her to her destination. This ride paid over $20. Lyft had me doing low earning rides while sending whites into the african-american community to do all the high paying jobs. I complained to lyft customer support. After which, I discovered there's a lot of high earning jobs in the african-american communities. I caught lyft giving them all to white people. I'm assuming whoever is assigning he rides, works for lyft. Is this outsourced? I know it's automation. But it can also apparently be manipulated.

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Kthomass
, US
Feb 06, 2020 10:16 am EST

They dont care. It all about their bottom line.

ComplaintsBoard
K
12:21 pm EST

Lyft Unauthorized cc charges

Tried to get a Lyft ride outside Pennsylvania Train Station in NYC on Sunday Oct 22, 2017. Told driver where we were and she said she was at corner. We had just arrived by Amtrak and had rolling suitcases. We even went INTO TRAFFIC as driver said she was at corner. Could not find her and she stopped texting. We would never try to use Lyft again in NYC and since our CC was charged as a no show will not use Lyft anywhere since we told driver we were next to taxi stand!

Perhaps she was at another corner on the other side of Pennsylvania Station or at Penn Station (bus stop) - she did not state which corner she was at!

Very disappointed in the service although had used it successfully in MA!

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D
3:27 pm EDT

Lyft Driver left lady passenger in a puddle then left

It took 3 drivers to get passenger at 12422 peconic ct wellington, fl the first driver left the lady in a puddle after waiting 20 minutes, the second driver didn't appear to know where he was going. The third driver finally got to her in the pouring raid. The lady was soaked and the service a disgrace. This occurred today
October 28 around 3 est dr robert valenti, [protected]@bellsouth.net [protected] galt ocean dr fort lauderdale, fl 33308 I have been a regular cutomer.

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N
5:30 am EDT

Lyft Terrible customer service

Fraud. Beware. Their website is not safe for your information.
Someone has been using my profile since the last Thursday and I can't stop it. Their customer service did nothing to help me, they say I'm wrong, but I can watch the activity in my profile and I'm sure it's not used by anyone else I know. It's someone else, another person from a different place from the other coast of the US. And it's strange they can't see this. Or maybe they don't want to see.

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R
4:31 am EDT

Lyft Lyf wind 7 mobile

Dear sir

maine life wind 7 mobile date 21/09/2017 ko kharida tha jisme network probblem aa jane se maine use jiyo care dhar m.P. Me dikhaya tha janha se mujhe bataya ki eske mathor board me probllem hai jiski warranty nahiho sakti .
Sir pls mujhe warranty goodwill basis par dene ki kripa kare.

Regards
ritesh koushal
[protected], [protected], [protected]

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C
9:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lyft Do not work here

The company is unprofessional and profiles there Drivers they made up a false complaint they can not prove that happen at all the company does not care about safety of there drivers and seems to take sides with passengers always

This company lost agood driver I would never go back to them

FYI to every one Unless u have video audio pictures ect u have nothing this goes for drivers and passengers by law u can not record convo with out consent

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Jakey101
, US
May 26, 2018 8:05 pm EDT

I agree. Lyft and Uber both need to be removed from the earth. Horrible companies. Lyft is probably the worst of the two but Uber's right there. They don't care anything about their drivers. Only the customers. The drivers are way underpaid. Customers making false complaints all the time trying to get deals. sitting outside restaurants and stores all the time waiting for customers and not getting paid to do so and if you don't the customer will make some sort of complaint. Your vehicle will lose its value quickly as you put on miles. You don't get any pay for maintenance or serious repairs. You pay for your gas. Many rides you get are complete losses because the pay is so low. Nothing but problems.

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W
6:45 am EST

Lyft Signup bonus

Lyft is refusing to honor the $750 signup bonus. The reason I chose Lyft over Uber is because they were offering this bonus for DC drivers. I googled Lyft and saw that they were offering it. I then decided to download the app and start the signup process. I signed up and got on the road only to later be told that I needed to input a code when signing up and that they will not input it for me. Lyft did not properly advertise this bonus or any bonus for that matter. Lyft doesn't say you need to input the code. What happens to many people is that they do their research (like I did), see the benefits and then proceed to download the app or apply to be a driver through the app they already have downloaded. In my case at least, it was reasonable to assume that the bonus was for all DC drivers who signed up (given what you can see on Lyft's website) and consequently I signed up in DC. Later I was told that I needed to input the code when signing up and that they will not be honoring the signup bonus.

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2:32 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lyft - I agreed to work for them and they removed the advertisement

I found the advertisement that the company Lyft searched for the new drivers. They offered $500 in cash for the job. I contacted the manager, who told me that I could start the job. But he hasn’t called me back and didn’t tell what to do next. I opened their site again and the advertisement disappeared. This company is dodgy and they have my details, so I don’t know how they will use it.

Read full review of Lyft and 22 comments

Lyft Customer Reviews Overview

Lyft is a ride-sharing platform that has gained immense popularity in recent years. The company has received a lot of positive reviews from users who appreciate its affordable rates, user-friendly app, and reliable service. One of the most significant advantages of Lyft is that it offers a safe and convenient way to get around town without having to worry about parking or navigating through traffic.

Users have praised Lyft for its excellent customer service, with many reporting that the company's support team is responsive and helpful. The app's interface is also user-friendly, making it easy to book a ride and track the driver's progress. Additionally, Lyft offers a range of ride options, including shared rides, luxury rides, and wheelchair-accessible vehicles, making it accessible to a wide range of users.

Another positive aspect of Lyft is its commitment to sustainability. The company has implemented several initiatives to reduce its carbon footprint, including offering electric and hybrid vehicles and partnering with organizations to offset carbon emissions.

Overall, Lyft has received overwhelmingly positive reviews from users who appreciate its affordable rates, reliable service, and commitment to sustainability. With its user-friendly app and excellent customer service, Lyft is an excellent choice for anyone looking for a safe and convenient way to get around town.

Lyft In-depth Review

Overview: Lyft is a popular ride-sharing service that connects passengers with drivers through their website and mobile app. With a strong market presence, Lyft offers a convenient and affordable transportation option for users.

User Experience: Lyft's website is user-friendly and easy to navigate, allowing users to quickly book rides and manage their accounts. The mobile app is also highly functional, providing a seamless experience for users on the go. Overall, the user experience with Lyft is highly satisfactory.

Service Quality: Lyft drivers are known for their reliability and punctuality, ensuring that passengers reach their destinations on time. The vehicles are well-maintained and clean, providing a comfortable ride experience. The drivers are professional and friendly, creating a positive atmosphere during the journey. Overall, Lyft provides high-quality service to its customers.

Pricing and Affordability: Lyft maintains transparency in its pricing structure, allowing users to easily calculate fares. The pricing is competitive compared to other ride-sharing services, offering good value for money. Additionally, Lyft frequently offers promotional offers and discounts, making it even more affordable for users. Overall, Lyft provides affordable transportation options.

Safety and Security: Lyft prioritizes passenger safety by implementing various measures. Drivers undergo background checks and a screening process to ensure passenger security. The Lyft app also includes safety features, such as the ability to share ride details with friends and family. Users have a high level of satisfaction with the safety and security provided by Lyft.

Customer Support: Lyft's customer support team is responsive and helpful, providing assistance through multiple channels including phone, email, and chat. Issues and complaints are resolved in a timely manner, ensuring customer satisfaction. Overall, Lyft offers excellent customer support.

Coverage and Availability: Lyft services are available in various cities and regions, providing widespread coverage. Even during peak hours and holidays, Lyft services remain accessible. With plans for expansion and coverage growth in the future, Lyft aims to further enhance availability. Users are generally satisfied with the coverage and availability of Lyft services.

User Reviews and Ratings: User reviews and ratings for Lyft are generally positive, with users praising the convenience and affordability of the service. Common positive feedback includes the professionalism of drivers and the ease of booking. Negative feedback is minimal and mainly revolves around occasional delays. Lyft's ratings are competitive with other industry competitors, reflecting the overall satisfaction of users.

Innovation and Technology: Lyft integrates innovative features and technologies within its app, enhancing the user experience. Advanced algorithms are utilized for efficient route planning and matching, ensuring optimal rides for passengers. Integration with third-party services and platforms further enhances the overall experience. Lyft demonstrates a strong commitment to innovation and technology.

Conclusion: In conclusion, Lyft excels in various aspects including user experience, service quality, pricing, safety, customer support, coverage, and innovation. With positive user reviews and ratings, Lyft is highly recommended for potential users seeking a reliable, affordable, and convenient transportation option. Overall, Lyft receives a high rating based on its performance and user satisfaction.

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