Luxury Locs reviews and complaints 8
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Fraud
I would also like to comment about my terrible experience with Luxury Locs. I will say first that not only is April French a rippoff artist, she also uses the lie that she's a Christian and would never intentionally rip anyone off. After sending the wrong hair back to them, they never credited my account and after "I" discovered the error, they said that they would send me another order with a complimentary bundle of hair. This never happened and they continued to give me bogus ups information. When they sent me the wrong cheap hair the last time, I decided to cut my losses and keep the hair to give to someone else. Keep in mind, this was not what I ordered, it was less than half of what they charged my credit card and they continued to lie. April really does come across as being a professional but really is a liar and a rippoff artist. I had no recourse because it was too late to dispute the charge. I have been a business owner for over 20 years and never came across such a scam. I would advise anyone dealing with this company to use a credit card with a 90 dispute option. If you don't get lucky the first time, cancel the charge and send the hair back. I got lucky the first 2 times with them and began to trust April. It was downhill from that point. DON'T TRUST APRIL FRENCH AND ONLY PURCHASE ON A CREDIT CARD THAT "YOU" CAN DISPUTE.
never got the right length hair
I was so excited the first time I ordered hair from Luxury Locs. I got my hair ontime and it was exactly what I ordered. I ordered from them 2 more time after that and told all my girls who wear weaves about them. They to ordered. One day my girlfriend ordered hair for the 2nd time and she was telling me she was having a major problem with the. She told me that they were giving her fake tracking numbers and didn't send the right hair. It was 1 month later when she finally got her hair. I had my hair for almost 3 years and thought it was time to buy another batch. I was a little skeptical because of what my girlfriend had just went through. But I went ahead and purchased some more hair. I placed my order for over $800 dollars in hair. When I received the hair it was 18 inches in length. My order was for 27 to 30 inches in length. The owner Renee reassured me I would get my hair and it never came...Please be ware of this company. They also go by other names on the web...Pure Indian Remy Hair.com...BEWARE
The complaint has been investigated and resolved to the customer’s satisfaction.
stole money from my checking account
On Oct 7th I called Luxury Locs for the first time to inquire about the Indian Remi hair.. I spoke with Pam. I ask a few questions and with her help I decided to order 2 packs of Indian Remi for $366.00 for next day air..
Long story short I never received my hair the next day nor did I receive a tracking number or my money back! I have called all of the phone numbers but Pam or Shari has yet return my phone calls or money..
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Luxury Locs legit?
Luxury Locs earns 93% level of Trustworthiness
Perfect Trust Endorsement: Luxury Locs achives 93% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Luxury Locs. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 87% of 8 negative reviews, Luxury Locs is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Luxurylocsinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Luxurylocsinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Luxurylocsinc.com you are considering visiting, which is associated with Luxury Locs, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
- Luxurylocsinc.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The luxurylocsinc.com may offer a niche product or service that is only of interest to a smaller audience.
- Luxury Locs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Charge my card
This company is a rip off in is operated by liars. I order hair 7/15/09 for next day shipping, I didn't receive my hair at all. My card wasn't charge. So Monday I call in told them I didn't want the hair amymore. Renee said no problem, your card has not been charge. Tuesday Keith call in leave a message on my voice mail."Hello Ms. Johnson this is Keith from Luxury Locs, sorry for the incovience with your hair, but we can ship it free next day free of charge, but we don;t knkow what day we will be able to ship it. Your card has not been charge, if you are still interested in receivng the hair give us a call." He left this on my voice mail. I still have it, I plan to use it at court. Do you know he charge my card anyway. After I left exactly seven messages telling them not to charge my card. Renee call back in I told her that I didn;t want the hair again, she place me on hold then some how the phone got disconnected, when I call back no one answered, nor did she call back. After calling 3 more times leaveing irate voice mails, Keith call back in said Renee told him I said ship the hair and she call back 10 minutes after him saying he told her to ship the hair. Finally Renee sent me a fake ### conformation number stating that it was for a refund that I have yet to receive. It unfortaunately the things this company send you through. I start myprocess on taking them to court. Good thing I have familly in Atlanta. DON'T DO BUSINESS WITH THIS COMPANY. Also the owner April never called me back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a very similar expierence with them just a couple of months after you had yours. I’ve been ordering hair from them for about 2 years and from day one I’ve had problemS with them. I most have ordered at least 6 times from them within that time and every time I had a problem with the order. The last time was around September 2009, I placed a close to $200 order from them and I havent received any hair until this day and they did charge my account. I reported them to the Better Business Bureau and Consumer Affair in their area, and I called my bank and they gave me a refund on the item that I did not receive. I also left countless messages for Renee and the owner never, and they never called me back till this day. Their hair is good quality and not as pricy as some other place, however, when I use to order 8oz of hair, I never use to get 8oz; I use to get only 4oz. The bag that they sent me couldn’t even do half of my head. My hair dresser open the bag and automatically said to me that this is not 8oz of hair, and that happened twice with two diffrent hair stylist. It wasn’t worth the stress any more I had to go elsewhere. It was just one stressful experience after another and they would always have some BS excess, or blame it on the packing people every time. I agree 100% DO NOT DO BUSINESS WITH THEM, ITS NOT WORTH THE HEADACHE YOU WILL BE WAITING 3-4 WEEKS FOR HAIR THAT YOU PAID EXPRESS SHIPMENT FOR! I have also heard similar stories about them else where on other sites, and some people just never report them but they are out there believe, we are not the only ones.
SCAM ARTIST
If you can say SCAM ARTIST or LIARS you will probably be talking about luxury locs. I have ordered from this company for about the last 2-3 years and needless to say I have had multiple issues with their service (or lack of) but this last time will be my last with them. As everyone else that complains I ordered my hair with custom coloring. The custom coloring (according to Renee) was supposed to take 3-4 days and I payed for two day shipping, which is a total of six days. I didn't receive my order for two weeks! When I received the hair it seem to be missing some so I took it to the post office and had them weigh it and it was two ounces missing. This doesn't seem like a big deal but a pack of hair is normally four ounces so I was missing a half a pack of hair and not only that but they cut my hair into two pieces! I callled Renee immediately telling her what had happened, she had the audacity to tell me to send it back and they would weigh it and if it was short they would send the right amount. So, after my hair arrives late you want me to ship it back and then wait for you to re-ship it to me? If I had an eternity to wait that would've been fine but since I had already rescheduled my appointment twice because my hair was late this wasn't an option. I asked her for half my money back since they sent me half a pack of hair and she refused. I then filed a complaint with paypal and a dispute with my bank for a refund. It really amazes me that as soon as you google luxury locs name, other than there website the entire first page on google is nothing but complaints. It also amazes me that the Better Business Bureau has their rating as an "F." And I find it even more peculiar that EVERYONE not matter what website you review has the exact same complaints! These people have no relationship to one another, are located all over the U.S and some are even international! Either their order was late, they received a faulty tracking number, they didn't get their hair or they did not send the correct product. Now I'm no scientist but if it walks like a duck and quacks like a duck it's a damn duck! These people have been playing this game for a long time. If all these people have went online to complain you can probably multiply them times 100 for the people who didn't make online complaints. My reccommendation to everyone is everytime they screw up your order go to paypal and request a refund, make a complaint with the Better Business Bureau and keep making post like these. I know for a fact that if Paypal continues to receive the same complaints about their service and requests for refunds they will terminate their business with luxury locs. A well known company like Paypal is not going to let a business like luxury locs ruin their name. Last but not least I think its really sad for luxury locs to conduct this kind of business. As an African American I would want nothing more than to support a black business. I feel that it is a shame I now have to order my hair from the Indians just to get some decent service!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dishonest and fraudulent
The mistake I made with April French and Luxury Locs was to trust them. I’d used the company 3 times before I figured it out, and I wish I had been smart enough to research LLocs before I bought. Initially, everything seemed OK, but last fall, I got straight hair when I’d ordered curly and didn’t have enough time to deal with it as I was going away. But more recently ... I ordered over the phone on Jan. 12, 2009. The FedEx tracking no. sent Jan. 16 did not exist. On Jan. 21, I got another tracking no. from USPS that also was fake. Talked with A. French. On Feb. 10, she sent an email saying: “So sorry for the delay. Your order will reach you this Friday ... there was a delay in customs (oh, please.) Will send the tracking info asap.” Order arrived Feb. 19 -- it was completely wrong. I told her I would be sending it back and expected LL would correct it. On Feb. 27, April French sent email, saying she would send correct order. On March 4, April wrote she would send new hair, but the “courier’s pick-up and drop-off schedule” may not be the same as LLocs (what the bleep does that even mean?) Sure enough, on March 5, she wrote that the courier had a delay (could see that one coming!) On March 6, she wrote that she would include an additional 8 oz. of hair in my order, for LL having inconvenienced me. She said if the hair is not in my hands by March 8, she would issue a full refund (lol).
Hair arrived March 12, exactly 2 months after I ordered it. It was wrong, yet again, and, of course, there was no additional hair, as promised. My bad. I didn’t send it back because I was sick of Lux. Locs and their scam. And, of course, every return is on the buyer. There’s a lot of dishonesty in this company. Initially they sound very organized and professional, but they lie, they give you phony tracking numbers, and they keep you on a string because -- guess what? -- they’ve got your money (no refunds!) and you want to believe they’re really trying to do the right thing. And you don’t want to lose that money. We work hard for our money, and LLocs is real happy to take it and not look back. Listen, I don’t know if these people are pathological or just plain liars. But I do know that the company is a rip-off and a fraud. I’m telling you, ladies, do not use this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am providing proof these people are A LIVING NIGHTMARE TO THE HONEST PAYING CUSTOMER WHO WANTS THEIR MONEY!
I like most ladies ordered from Luxury Locks. I found their page on Instagram and placed my order and when I tried to inquire about my order... Mo response so I began to write comments to gain attention and they deleted ALL of my comments as well as blocked me from their page and reported me as abusive! I had to go through my daughters page to reach out to them and they have yet to refund the money they promised! They rep was VERY rude in the direct messages. They have now blocked my daughter's page as well! There is now a page dedicated to exposing them as frauds! I plan to take legal action against them
It has been a month since I ordered from luxurylocks and still have not received my merchandise. I've emailed them and said they would ship out Last week. Still no product. it's a Shame we cant trust our own people here in the states when there are terrorist that kill and brutalised us hard working americans, trying to make a living and be treated like ###.
My names is Monca Young, I was also rip off.I payed for my order and payed for express shipping.I was suppose to get my hair the next day. I called them.no one put up.I waited the next day still no hair.I call and push the
#1 button like if I was going to place a order.I talk to Renee, so said the it was a delay on pick up with are carry
sevice pick up.So I said I understand she said I will for sure get it the next day.so thursday came.no hair was at my house.I called and called NO one pick up the phone.So I thinking they must have calling ID.so I called for my office phone.press the button to place a order some one got on right away.it was another lady.she said that she will take my message and have April or Renne call me.I waited the next day.NO HAIR NO CALL.So I called and she told me.that she will just give me a refund.I payed $330 for my order.I have been waiting for my refund for over a month.when I call either I get the run around or no one pick up.I see that ladies are getting together to file a law suit and I will love to be a part of it.because I have a email that I saved and it states how much I payed and a credit card statement that shows I never got a refund and I was charge $330.I am very mad and up set I work very hard for my money and it feels like some one stole money right out of my pocket.So ladies please beware.I know for some reason this company is not closed down they just keep ripping people off. they are getting away with it.I will not do no more internet order because of this.I see a couple of people above say they got there hair.I think it some one from the company writting those blogs.because I know for sure I did not get my money or hair and no one is returning my calls.I just like to say BEWARE!DONT BE RIPPED OFF
Renne, you know for sure that is not true you guys use to take credit card information.people started complaining to they credit card company they did not get there item.So the credit card company had to do charge backs.that is when you guys HAD TO STOP taking people credit card information.so dont make it seem like it was a choice.I know a young lady name a think Jamie or something like that a while ago.I did not what to use her name just in case she is still there, but people need to know.has also confim this information she said her check bounced when she worked for you.and it was hard for her to get her money.whey do you guy do this to people it not right.so please do NOT share any more lies.When you call Customer care no one answer.place a order it right away.just to get your money.and she also told me you guys have calling ID so you know who is calling.if it some one you have took they money then you will not pick up THE PHONE.CUSTOMER OUT THERE YOU CHOOSE TO DO WHAT YOU LIKE.BUT LOOK ON BLACK HAIR MEDIA AND OTHER SITE.EVERY BODY IS NOT TELLING A LIE.YOUR HAIR WILL NOT BE THERE WHEN YOU ORDER.RENNE YOU CAN COUNTIUE TO GO BACK AND FORTH BUT YOU KNOW WHAT GOES ON OTHER THEY, AND THAT IS SAD THING I ALWAYS TRY TO SUPPORT BLACK BUSSINESS.BUT I GOT RIPED OFF.JUST LIKE THE REST OF THESE PEOPLE.WE ARE TRYING TO GET TOGETHER TO FILE A SUIT AGAINST .Luxury LOCS BECAUSE THIS IS WRONG.I HAVE NO REASON TO LIE.I JUST DONT NO ONE ELSE TO GO THROUGH WHAT I BEEN THROUGH IT WRONG.
Lisa, if you indeed did not get what you paid for an had trouble getting a refund. Then we apologize. Why and or how would we be able to convince or for that matter have customers leave positive reviews... if you had a negative experience, then we apologize, but at the same time many of our customers do have positve experiences. Thats a fact... we were notified by a number of our customers that their were compalints and we are doing our best to address these issues. We have nothing to gain by not delivering the product and keeping a customers money... we dont even process cards, we send invoices, customers never need to share any information with us, this was done as a security measure, so having said that, we dont have a way of keeping anyones money... if a customer does not recive the product in the promised timeframe, they have the right to request a refund from Google.. we have no way of denying the refund, this was all done to ensure our customers, that we have nothing to gain by not sending their product. Im sure that you have made up your mind, and we regret that we have lost you as a customer... but the fact remains that we do have alot of loyal customers, who are loya because we do deliver.
If you have not still received your refund. You are welcome to contact us anytime, we have no way of knowing who you are, as you did not leave a last name. Our customer Care dept, is always available... not just our sales dept.
Thank You
Renne
It very odd that soon as cutomers make complaints about this company and then all of a sudden they get all this good reviews.I have to say it sounds fishy.I have a hair salon and I stop using her for my customers because of all the trouble and lies.It is very easy to get through if you are placing a order.but onces you pay it hard to talk to any one..my tracking numbers use to be wrong.they never ship out when they say.I use to get the wrong hair but after talking to some of other people on the black hair media board I was lucky to get any hair.but April lie, and people are getting very tried of spending they money and having the problems, it is just not right.So I belive what people are saying because I went through it first hand, it not nice and scary for me to collect customers money not knowing if they was going to get they hair..I am still waiting on a refund of $250 from 2 months ago.so I just letting ever one know so this does not happen to them..if you order you are talking a big risk of them being Dishonest, I have no reason to lie.I just dont want people to go through the same head trouble and get rip off it is not right.because April and Renee AT Luxury Locs "WILL TAKE YOUR MONEY AND LIE ABOUT GETTING YOUR HAIR!
LISA
I too am a customer of Luxury Locs and have nothing to gain by submitting this reveiw. I dont know the owners, nor do I work for the company. I have been a customer though for the last five years. When I heard about this board and the other boards that had submitted complaints. I emailed some of my girfriends and asked them point blank, had they ever had an issue with this company. All but one could recall a time when every single order was perfect. I dont mean we didnt receive the correct order or was shorted. I mean simple human errors that occur with any company. Like receiving 16 inch when we ordered 18 inches, or receiving 7.5 oz, when we orderd 8oz... these are all simple honest mistakes. In the five years that I have been a customer. I have never been given a bogus tracking number. I been given an incorrect tracking number. But once I contacted them it was taken care of. It was as simple as pulling up the wrong number for my shipment. These types of things DO happen. More often then not, its an honest mistake.
To make claims that could very well effect the way someone lives is not fair. We all want to be treated fairly. These boards are not regulated, anyone can post anything about anyone and remain anonymous, how is that fair. I will gladly leave my REAL contact info for anyone who wants to speak to me. I will remain a loyal customer of Luxury Locs. I ask that for anyone else who may read the complaints to weigh both sides. There are always 2 sides to every story. Call them and ask them about their compaints. Im sure that Renne or April or whomever is there will address each and every issue honestly.
Thats my imput.
I also ask my fellow Luxury Locs customers, to come on and support April. She has never asked, but definitely deserves better then this.
sharon green
wellington, co
I read the reviews and still decied to purchase. I had a good experience. The internet has become a really powerful force and as much as it can empower it can teasr down as well. Most of these compliants lack merit. Im not here to judge anyone but I am here to give my experience. I ordered from Luxury Locs a little over a montH ago. I did read a few reviews on another board. I asked the customer rep about the complaints and she was honest in how she dealt with the reviews. Anyone can leave a review, anyone can become disgrunteld, anyone can act out of mailce. I promised Renne that once I received my hair and had it in for a while that I would leave a comment. Im doing that right now. My experience was a pleasant one. I paid through PayPal, received a confirmation as well as notice once payment had been received. I received my tracking number and could not track it until the next day. I own my own small business and know how the system works. It arrived 4 days after I received my tracking number. All companies have problems, all companies makes mistakes. I do beileve that the ladies at Luxury Locs are honest and hard working. Renne admitted that they were understaffed and needed more help. Comon ladies lets be adults here, if you have a problem, take it to the person first before blasting them
Rachelle Thomas
This email is for caroline, you should at least let everyone know that you always paid for your order with a e-check... so your order would not go out until after the echeck cleared. Why would we send a product before the payment cleared? As for the delay, it was ligitamate one... it snowed in georgia! That is a rarity, and yes it slowed alot of things down. You were upset that your shipment was not moving as quickly as you would have liked... we did offer to reship more hair for you once you notified us that your complete order was not sent. But before we could do that, you initiated not one but 3 chargebacks againt us... 2 of which were for purchases that were over 6-9 motnh old... Paypal advised us to refund you immediately and even threw out your BOGUS CHARGBACKS! So, why would we send another 8oz, when you decied to do this to us. Ms. Coleman, yes I know who you are. You are the one being dishonset not us.
Rip off arists
Collected payment immediately - waited a week to ship products despite advising products would be received within 5-7 days. When package finally received 10 days later most expensive item ordered not in package. No mention of the missing item and company refusing to return emails or phone calls. Moving to file a fraud report and am pursuing legal action against them for fraud. If possible would like to build enough evidence to have their business license revoked.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for getting back to us. My direct email address is : renne@luxurylocs.net. I check that email address everyday. You may also call me at : [protected], extetion 1> I am in the office Monday -Friday, 10-4:00 pm, Eastern Standard Time. I do look forward to getting this all taken care of.
Thank You.
Renne-
You handled a previous order of mine and I had no problems with that order. It was my last order that was placed on October 31, 2008 that I did not experience customer satisfaction. My frustration came from being shuffled to different Luxury Locs representatives who all seemed to sympathize however the order was still extremely late, wrong and ultimately I was never credited $50.00 for the difference in product.
I ordered the Super Premium Super Curly, one of your most expensive products and was given the Indian wavy one of your least expensive (How could this happen they don't even look the same?). Luxury Locs attempted to make amends by offering 50% off of my next order but how could I trust Luxury Locs with future purchases after being given the wrong product and never receiving a credit for the difference?
My Luxury Locs confirmation email is provided below. I have omitted personal information for confidentiality reasons. I hope with the date of purchase and confirmation email below you can obtain further information regarding this order and look into the matter yourself. I tried to follow up with two phone calls and an email but was unsuccessful.
Tracy L.
Evidence of HIS grace and mercy
DEAR CUSTOMER,
THIS EMAIL CONFIRMS RECEIPT OF YOUR RECENT ONLINE/PHONE PURCHASE WITH LUXURY LOCS .
AN EMAIL WITH YOUR TRACKING NUMBER WILL BE SENT TO YOU ONCE YOUR ORDER HAS SHIPPED.
PLEASE ALLOW 5 TO 7 DAYS FOR DELIVERY UNLESS AN EXPRESS SHIPPING OPTION HAS BEEN SELECTED AND PAID FOR.
PLEASE FEEL FREE TO CONTACT US:
VIA EMAIL
customercare@luxurylocs.net
PHONE
[protected]
IF YOU NEED FURTHER ASSISTANCE.
WE THANK YOU FOR YOUR ORDER.
SINCERELY,
LUXURY LOCS TEAM
ORDER DETAILS:
SUPER PREMIUM SUPER CURLY
# 2B- 8OZ – 18 INCHES
HANDTIED WEFTS
$ 350.00
I dnt know if my original post was posted, so im doing it again. Basically, this is to the last poster: evidence of his truth and grace, mam is you infact received the wrong product, and have not been credited that is an issue, and we would like to get it rectified... as for tracking numbers, we do not use UPS... and have not done so in a very long time... never the less, if when you finally received, it was still wrong, then someone should have dealt with your issue. Im there almost everyday and would have happily helped refund 50.00. It cerainly is not enough to lose a customer over, no amount is. It is really hard to handle this one because we dont know who you are, if you want to email me, and you dont have to do it here, if you email me with your real name. I will happily look into this and I will get it taken care of. As I have said in previous posts, we are not perfect and admit, we have made mistakes with customers, we are doing everything we can to revamp our customer service dept. We have NEVER taken a customers money, nor would we. There has never been any MALICE, if anyhting unforunates mistakes. Again, we apologize and would like to help you. Thanks, Renne
After reading the complaints I have to agree. I too was given tracking numbers from UPS that didn't exist. After rescheduling my hair appointment twice I finally received my product but it was wrong. I received a product that was the wrong texture and less expensive then what I ordered. When I called to complain that's when I started to get the run around. I ordered hair from them before and my orders were fine. I even posted an excellent review on their web page that is still there today. However, with this last order, nothing went right and in the end everyone did everything to avoid talking to me. AND I NEVER ONCE WAS RUDE OR DISRESPECTFUL TO ANY OF THE LUXURY LOCS STAFF.
After leaving messages and getting passed around to different Luxury Locs staff I was informed I would receive a $50.00 credit back on my charge card to make up for the difference in product. It's been six months and I've never received it. I am a Christian woman so I pray that if the owner is taking advantage of consumers like myself that she realize the bigger picture and what's ultimately important in God's eyes. If these are all mysterious coincidences then all I have to say is if you place an order with Luxury Locs please be cautioned. May God bless you all including Luxury Locs.
I received an email from my girlfriend Sharon, who posted on this site a few days ago. She asked me to leave my review on the luxury locs that we have known for almost 6 years now.
Im a loyal customer of luxury locs and have been so for a few years now. They have indeed grown since starting back in 04, with growth comes growing pains. I have had issues with getting through, I have had issues with my hair geeting
to me within the time frame that was promised, but the delays were usually something caused beyond their control. But you know what, the shipping was free! I know now that if I want it for a certain date, to pay for express shipping, they still give me a discount every single time... they even help with the express shipping charges. I have never thought that they would rip me off. Even when I didnt get a response right away, someone always called or emailed me to say, that they were busy or that someone would call back.
Back in December o8, I placed my normal order and waited for it to arrive, the tracking number came, tracked it... its all good, well the next thing I know the tracking info says that the pkg was delivered. Lord knows I didnt get the shipment. I called and spoke with April, who happened to be on that day, we both tracked it, called UPS, they verified that the address was correct. The damn UPS driver just left it! No signature, no knock on the door, no nothing. April immediately made things right, she didnt have to do that, in fact I know UPS advised her not to, not until she at least had a chance to file a claim. She made things right by sending another shipment. Crooks dont do that, a real crook would have said so sad to bad!
I know April French and have known her for a long time. We dont hang out, I dont even live in the same state. I know her from her dedication to her business. I also know that Renne trys very hard. Yes they do need more people on noone wants to wait, but they are an honest company. Ive spent alot of money with them over the years, so I dont have a thing to gain by doing this. I just felt the need to leave my two cents.
Everyone wants to be treated fairly. I'm not saying that your some of these complaints may not have some merit. Im simply saying I know this company and they do not steal from their customers.
Much Love,
Sheila Ross
need info on my experience, I can be reached at
msross411@gmail.com
Good evening, again we apologize for the whole mess with your order, we did notify PayPal to issue a refund... we also accepted liability for our part in this whole mess. We sincerely apologize, a label was indeed printed, but it is obvious that your product was not, this was not done out of mailce . Really what would we benefit by doing this? We certainly dont want or need complaints. It was a mistake on our part and we apologize. I can assure you though that it was an error. We only submitted the tracking information because at the time that you placed the cahrgeback, I was assured that the pkg was enroute to you. Once I realized that it was not. I did contact PaypPal and asked that they please give you your refund along with an apology. We know that you can purchase your remy hair from a number of other sites and know that by choosing us, you trusted us to fill your order correctly and in a timely manner. That did not happen and again I apologize. Ms. Gooden, if you can find it in your heart to please accept our apology, that would mean the world to me... because we really are in business to serve the customer. I would also offer you a complimentary 8oz of your original order and hope that you would accept, so that you may see that we do sell a real product and have many, many happy customers. You may email me directly at : renne@luxurylocs.net . If you would like to accept this offer. There are no strings, we just want to make this right for you.
We were notified by PayPal that the case had been closed and the refund had been submitted.
Good evening Renne,
I was sent an email once this board was updated and to my surprise I see a note addressed to me expressing sympathy for the non-receipt of my package and that a refund was issued. This surprised me considering 1) I have left your company numerous messages regarding the concern I had with this order and I have YET to receive a returned phone call and 2) I have not received any notification from Paypal regarding any refund. Despite this fact I still entertained your note by checking with Paypal directly and to my surprise THERE HAS BEEN NO REFUND PROCESSED. Please explain? I'm confused? Is this Paypal's fault or your fault?
The hair has YET to be delivered and we are going on one month since I placed the order. Even if the hair were to be walked to NJ from GA the hair would have gotten here by now. At this point it does not matter because the same day that I filed my Paypal claim against you I also placed another order with a more responsible, courteous, professional, and legitimate hair company. This company had no problem delivering hair to my doorstep within 20 hours. Can you say service, how about we say exceptional service? My hair has since been colored, washed, and braided while I'm still waiting for your package to arrive.
To everyone who reads this please understand that I am a very reasonable and forgiving person. Had luxury locs showed SOME type of concern regarding my issue I would have been more than accepting to the fact that people do make honest mistakes, the post office is not the most reliable, or anything of that fashion. However, when you spend your hard earned money with a company that shows you that they could care less an individual can become disgruntled. So I am sorry Renee but I feel as though your apology came about 3 weeks too late.
To all of you whom have had a great experience with this company I am happy for you for you are one of the lucky ones. I guess I just placed my order at the wrong time and ended up with the crap end of the stick. My sister too used to be one of luxury loc's loyal long time customers...back when they were on iOffer and didn't even have a website, however, after this experience she will no longer patronize with this company again either. She feels just as bad as I do or maybe even worse because she blames forself for she referred me to this company. Just so you know my sister also tried to contact Renee (even via her cell phone) and she too went ignored. Her phone calls went unanswered and she too is disgusted by luxury loc's treatment towards their customers...or should I say some of their customers. All I am looking for is some real closure so that I can completely forget about 4/30/09 and move on once I REALLY receive a refund.
Have a good night everyone.
I too am a customer of Luxury Locs and have nothing to gain by submitting this reveiw. I dont know the owners, nor do I work for the company. I have been a customer though for the last five years. When I heard about this board and the other boards that had submitted complaints. I emailed some of my girfriends and asked them point blank, had they ever had an issue with this company. All but one could recall a time when every single order was perfect. I dont mean we didnt receive the correct order or was shorted. I mean simple human errors that occur with any company. Like receiving 16 inch when we ordered 18 inches, or receiving 7.5 oz, when we orderd 8oz... these are all simple honest mistakes. In the five years that I have been a customer. I have never been given a bogus tracking number. I been given an incorrect tracking number. But once I contacted them it was taken care of. It was as simple as pulling up the wrong number for my shipment. These types of things DO happen. More often then not, its an honest mistake.
To make claims that could very well effect the way someone lives is not fair. We all want to be treated fairly. These boards are not regulated, anyone can post anything about anyone and remain anonymous, how is that fair. I will gladly leave my REAL contact info for anyone who wants to speak to me. I will remain a loyal customer of Luxury Locs. I ask that for anyone else who may read the complaints to weigh both sides. There are always 2 sides to every story. Call them and ask them about their compaints. Im sure that Renne or April or whomever is there will address each and every issue honestly.
Thats my imput.
I also ask my fellow Luxury Locs customers, to come on and support April. She has never asked, but definitely deserves better then this.
sharon green
wellington, co
I read the reviews and still decied to purchase. I had a good experience. The internet has become a really powerful force and as much as it can empower it can teasr down as well. Most of these compliants lack merit. Im not here to judge anyone but I am here to give my experience. I ordered from Luxury Locs a little over a montH ago. I did read a few reviews on another board. I asked the customer rep about the complaints and she was honest in how she dealt with the reviews. Anyone can leave a review, anyone can become disgrunteld, anyone can act out of mailce. I promised Renne that once I received my hair and had it in for a while that I would leave a comment. Im doing that right now. My experience was a pleasant one. I paid through PayPal, received a confirmation as well as notice once payment had been received. I received my tracking number and could not track it until the next day. I own my own small business and know how the system works. It arrived 4 days after I received my tracking number. All companies have problems, all companies makes mistakes. I do beileve that the ladies at Luxury Locs are honest and hard working. Renne admitted that they were understaffed and needed more help. Comon ladies lets be adults here, if you have a problem, take it to the person first before blasting them
Rachelle Thomas
This comment is for ms. godeni. We issued a refund once we realized that your pkg was not moving in the sytem. We also did eveyrhing Pay Pal asked us to do in regards to trying to make this right for you the consumer. We apologize for the inconvience we caused you .
Fraud and lies
Please do not order from this company! If you see the company name 'luxurylocs.net' press ESCAPE and do NOT order from them! This company is a fraud! I ordered from them and within 2 days, received a UPS tracking number and date that my package was mailed. At that point, I decided to make my hair appointment a week from the date the package was mailed. So far, I have canceled two hair appointments and did not receive my package in time for a vacation. This was a HUGE disappointment. The bigger disappointment was discovering on the internet that there have been numerous complaints on this site, with the Better Business Bureau and, on blogs all over the internet.
The one time I spoke with a live person, I was told that my package had been mailed. When I checked the tracking number that was provided with the USPS, they confirmed there was no such number. My purchase was made with paypal so I'm not sure how much protection I'll have in terms of getting my money refunded. I plan to pursue with them... In the meantime to everyone reading this, BEWARE OF LUXURYLOCS.NET!
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT ORDER FROM THESE GUYS.
I recently ordered Indian Remy Bodywave in 18" in 4oz on weft. It was to be delivered in three days. Did not show up for five days. Call customer service said due to fire in office. I received the wrong length in 16" Bodywave in only 3oz weft. You do the math. I order hair all the time from other on-line company's. This is my first time ordering from Luxury Locs and definitely the last. DO NOT ORDER FROM THESE PEOPLE!
I too am a customer of Luxury Locs and have nothing to gain by submitting this reveiw. I dont know the owners, nor do I work for the company. I have been a customer though for the last five years. When I heard about this board and the other boards that had submitted complaints. I emailed some of my girfriends and asked them point blank, had they ever had an issue with this company. All but one could recall a time when every single order was perfect. I dont mean we didnt receive the correct order or was shorted. I mean simple human errors that occur with any company. Like receiving 16 inch when we ordered 18 inches, or receiving 7.5 oz, when we orderd 8oz... these are all simple honest mistakes. In the five years that I have been a customer. I have never been given a bogus tracking number. I been given an incorrect tracking number. But once I contacted them it was taken care of. It was as simple as pulling up the wrong number for my shipment. These types of things DO happen. More often then not, its an honest mistake.
To make claims that could very well effect the way someone lives is not fair. We all want to be treated fairly. These boards are not regulated, anyone can post anything about anyone and remain anonymous, how is that fair. I will gladly leave my REAL contact info for anyone who wants to speak to me. I will remain a loyal customer of Luxury Locs. I ask that for anyone else who may read the complaints to weigh both sides. There are always 2 sides to every story. Call them and ask them about their compaints. Im sure that Renne or April or whomever is there will address each and every issue honestly.
Thats my imput.
I also ask my fellow Luxury Locs customers, to come on and support April. She has never asked, but definitely deserves better then this.
sharon green
wellington, co
I read the reviews and still decied to purchase. I had a good experience. The internet has become a really powerful force and as much as it can empower it can teasr down as well. Most of these compliants lack merit. Im not here to judge anyone but I am here to give my experience. I ordered from Luxury Locs a little over a montH ago. I did read a few reviews on another board. I asked the customer rep about the complaints and she was honest in how she dealt with the reviews. Anyone can leave a review, anyone can become disgrunteld, anyone can act out of mailce. I promised Renne that once I received my hair and had it in for a while that I would leave a comment. Im doing that right now. My experience was a pleasant one. I paid through PayPal, received a confirmation as well as notice once payment had been received. I received my tracking number and could not track it until the next day. I own my own small business and know how the system works. It arrived 4 days after I received my tracking number. All companies have problems, all companies makes mistakes. I do beileve that the ladies at Luxury Locs are honest and hard working. Renne admitted that they were understaffed and needed more help. Comon ladies lets be adults here, if you have a problem, take it to the person first before blasting them
Rachelle Thomas
The fact that we are a mid size company does not always allow us to get back to customers as quickly as we would like to... the bottom line though is, we always do. We have NEVER taken a customers money and not shipped a product, if that product was not to their liking we offer to replace or refund. If something is truly lost in transit, we also offer to reship or refund.
They did me the same way. I can confirm what has been said about Luxury Locs. Don't trust them. You are better off throwing your money in the trash
Contact Luxury Locs customer service
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