Lustine Scion / A rip off
I recently bought a scion xb at Lustine Toyota in Woodbridge, VA. What a mistake!! I initially went in to see a used one after they tried to charge me $18, 000 for, a car that retails for $14, 000 brand new so we tried to leave.
They wouldn't let us and yelled at us in the showroom telling us that we had wasted there time. My husband almost hit the guy. I went back the next day to look at the new XB's after the GM called me and tried to reconcile the problem and they still tried to rip me off. Scion's have a set price. Not at Lustine they also told me that this offer was only valid that day. Oh my trade in also lost $1000 worth of value in 10 hours. Hmmmm
I bought the car anyway I really needed one but I should have went somewhere else. I got the Auto4Life what a mistake you have to get all of your service done there and an oil change costs$90. A 15, 000m service costs $198 and a 50k service is $398. What could you possibly do on a brand new car for that much money?
My first oil change also took 3 hours. I was livid and nobody even apologized even though they new I was waiting with the car.
Please don't go to this dealership, I love cars and I love buying a new car but this experience was truly horrible and it doesn't end here I'm stuck getting overpriced service for the next 5 years.