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Luna Carpet / Not Return Deposit

1 United States Review updated:

Luna came out to quote installation of hard wood flooring in my kitchen. Quoted $1900.00. When I said I wanted to get other quotes they dropped price to $1500.00.
When installers came they said I had to remove old floor first at extra $$$. I said no. They have stalled for weeks returning my deposit. First it was "in the mail" Now it is because the owner has not yet signed the check. I have a feeling Luna is going down the tubes. STAY AWAY FROM LUNA

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Comments

Lu
  21st of Oct, 2009
0 Votes

I am in a similar situation - I was told my check would be deposited if we did not proceed with the order. We did not proceed, the check was deposited. I was first told the refund would be sent in 10-14 days after on the 17th day the are telling me two different lies. One that it was in the mail - next the process takes 30 days. The whole expereince with Luna has been lie upon lie.

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