Menu
Luminous Brites

Luminous Brites review: Fraud 371

L
Author of the review
7:51 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I never knowingly authoritzed this company to charge my account $88.97 like they did, I truly never read the terms and conditions that I will in the future. These people at the 800 customer service line are rude ignorant people who do not care. I filed a dispute with my credit card company. Too bad we have companies like this since now I will no longer order on the internet from companies. I will stick with Amazon for everything.

Update by Linda Muirhead
Nov 04, 2008 7:47 am EST

This is the worst place that I have ever had to deal with and this weekend when I have time I will be filing complaints with all parties involved. They do this because they know people are too busy and really sometimes not everyone looks at their statements. I am disputing the charge now. I will find the Better Business Bureau in CA and do all that I possibly can from NJ.

More Luminous Brites reviews & complaints

371 comments
L
L
Len Janssen
,
Dec 01, 2008 2:54 pm EST

your web site is misleading what a scam?

L
L
Len Janssen
,
Dec 01, 2008 2:53 pm EST

cancel my order for your product. Your competition has a better product at a lesser cost..

L
L
Len Janssen
,
Dec 01, 2008 2:49 pm EST

Cancel the trial order per subject email address. Your phone answering service does not answer. Your competition has a better product at a far less price.

N
N
Normand Bourque
,
Dec 01, 2008 2:48 pm EST

You are the most despicable SOB I have ever encountered, now I want to be canceled (NOW )

N
N
nancy
,
Dec 01, 2008 1:49 pm EST

I contacted Luminous Brites Customer Support department when I noticed a surprise $88.97 charge made to my credit card in payment to their company. I was informed that the trial offer of $4.99 I ordered contained a clause saying that if Luminous Brites did not hear back from me within 20 days, I would be automatically entered in the membership program and shipments of teeth brightener would then begin (known as passive agreement). The rep who answered the phone said I must do two things in order to get the $88.97 charge reimbursed:
1. email Luminous Brites with my 'membership' cancellation
2. return the shipment unused

The rep said when these two steps are completed, Luminous Brites would reimburse my $88.97.

I completed both steps weeks ago now and have seen no refund to my bank statement. I have emailed their customer service every day and have tried calling (either busy or hold for up to 10 minutes).

I plan to contact the Better Business Bureau today.

L
L
Lynn Kosecki
,
Dec 01, 2008 11:07 am EST

I think it is just ROTTEN of you people, as to how you SWINDEL the people! Please CANCEL any further orders you plan to send me! Have a nice day

M
M
mari koss
,
Nov 28, 2008 6:01 pm EST

I also got suckered into this, not realizing they were going to deduct $88.97 from my credit card which they did. They deducted the $88.97 on Nov. 6th. BUT BELIEVE IT OR NOT, they gave the $88.97 back to me on Nov.24th. This was after numerous phone calls and threatening to dispute the charge e-mails. They demandeed that I send them an e-mail that I would not dispute the charge unless they gave me my $ back. I even referred to these sites where all the complaints were. They kept saying they were not getting my e-mails, LIARS! I finally demanded to speak to a supervisor, "Bill" on Nov. 24 and the $88.97 was back in my account on Nov. 24th. Maybe they looked at these websites. The number I called was [protected]. Good luck! BE PERSISTENT & THREATENING! I am going to call them again to assure me that I won't get anymore charges. I will also call my credit card company and ask their advice, since I heard they will keep charging you. Once again, GOOD LUCK!

J
J
james
,
Nov 27, 2008 9:03 am EST

i asked my bank to give me their number and i was able to call them but they insist that you send them an email cancellation notice. NOTE: they gave me a misspelled email address! sorry i dont have the address right now

C
C
COLLEEN FAHERTY
,
Nov 25, 2008 6:14 pm EST

I did not sign up for a $90.00 bill every month for a product that is worthless and painfull. Of course I am telephoning my Visa card information line to stop any further chages from showing up.

N
N
Nancy Li
,
Nov 25, 2008 12:02 pm EST

I am so upset. This is a total scam. I would like to have a refund for my $88.97 dollars and cancel my monthly bill. Did Luminous Brites actually give your refund?

K
K
kathy daly
,
Nov 24, 2008 2:02 pm EST

Please refund my money immediately, I do not have extra cash for this monthly bill.

Thank you,

Kathy Daly

J
J
jeanne rayniak
,
Nov 24, 2008 9:40 am EST

I did not want auto ship on teeth whitening products, justn to try it.I want this auto ship product stopped now.Send me confirmation you recieved this email. thanks jeanne rayniak

C
C
Cameron MIller
,
Nov 24, 2008 7:12 am EST

I had the same problem with luminous brites. I am a college student and got sucked into that free trial thing then they unknowingly took $88.97 out of my bank account causing major problems to occur with that. This madness is ridiculous! I'm in college and don't have time to be getting ripped off!

T
T
ta
,
Nov 23, 2008 7:29 am EST

just beginning the process to return and get money back. will continue this thread with results.

I
I
irma hernandez
,
Nov 22, 2008 1:41 pm EST

I ordered the free trial of Luminous Brites but did not sign up for the continous refills and was billed for the refill on my credit card. I am requesting that the bill for 88.97 be taken off my credit card. Please take it off and do not bill anything else to my credit card. I do not want a refill or any others. Thank you.

M
M
Marian Reed
,
Nov 22, 2008 11:34 am EST

The information about how to cancel within 20 days was not conspiciously placed within the same ad as the offer. This is a very obvious scam.

B
B
Brenda Carson
,
Nov 22, 2008 9:12 am EST

I want this cancel right now ! And my credit card refund the $88.97. I never ask for this. At all. I just wanted the free with me paying shipping. I will never order any other thing on this site again. I have no money and then i have $88.97 out of my banking. That is to pay my bills. I do not know what to do. Please help me to get this taken care of. And i will call on Monday morning. Thank you
Brenda Carson
3200 SW 38th Ave.
Ocala. Fl. 34474

B
B
Brenda Carson
,
Nov 22, 2008 9:08 am EST

I want this cancel right now! LuminousBrites... $88.97 on my credit card. I want my credit card Refund right now
3200 SW 38th Ave.
Ocala, Fl. 34474

L
L
Linda Hensley
,
Nov 21, 2008 8:45 pm EST

I also only wanted the trial and did not authorize an 88.97 charge on my credit card. I will be calling them and trying to get a refund.

A
A
Alberto Cerniaz
,
Nov 21, 2008 11:32 am EST

I completely agree with all comments I have read and hope that you to post all these complaints to inform others and/or authorities who can file charges against this company of their fraudulent practices. Would a class action suit be appropriate? Pls help. Thanks

G
G
Gerald Pruitt
,
Nov 21, 2008 11:26 am EST

My complaints are simular to the others. This outfit is a scam ! If they notified me of their intents, they did it in such an unobtrusive way that I could not spot it.

Even if they did notify their customers, I question the legality of making an individual pay for something that they did not explicitlty order.

This may be a situati0n where a class action suit is in order!

V
V
Vickie Jones
,
Nov 20, 2008 9:50 pm EST

Hi,
My name is Vickie Jones, my address is 25432 Oak Leaf Road Laguna Hills, Ca 92653, and with this email you know my email address.
I wrote you about the so called membership you said I joined with your company and that you would be getting back to me within 24 hours and I still haven't received your retort. I did not intend or did I want to join any membership with your company. Your technique for this so called membership was very deceiving and underhanded. What a joke you used to collect unintended money. I only thought I was getting a free sample and that's it. I want you to credit my account back for the $89.97 you billed me. I received the first months membership package today. I'm going to return it to sender and I want you to credit me as I am not accepting your so called membership. I see by going on your web site I'm not the onlyone you scammed. Would you please reply to me as you said you would cause I'm on disability and I can't afford anything this un useful for this much money.
Please refund me,
Thanks, Vickie

J
J
jennifer
,
Nov 20, 2008 9:28 pm EST

i just got ripped off by this scamm artist company, and i canceled my so-called membership 2 times to be on the safe side, i called once, and emailed them, i then emailed them again recently because i never heard back, and now that it is over the 20 days they finally wrote me back saying i was being charged for not canceling on time, what i joke

T
T
tina
,
Nov 20, 2008 8:07 pm EST

BIG SCAM! STAY AWAY FROM LUMINOUS BRITES. ILLEGALLY CHARGED MY CREDIT CARD FOR $88.97. WILL NOT SEND RMA# LIKE PAPER WORK SAID. GET NO RESPONSE TO EMAILS OR PHONE CALLS. TURNING OVER TO BETTER BUSINESS BUREAU, MY CREDIT CARD CO., ETC. AND WILL BE TAKING LEGAL ACTION..

S
S
S Robinson
,
Nov 20, 2008 7:48 pm EST

They are using the Aquafresh name to endorse their product as well.

S
S
S Robinson
,
Nov 20, 2008 7:46 pm EST

I, too, was scammed by this company the exact same way. I can't believe that a "bait and switch" operation like this is legally allowed to operate, but worse yet, Aquafresh Toothpaste is affiliated with this scam company as well. I used to use Aquafresh, but never again - I will never spend money again on a product that endorses a fraudulent companies like this one!

M
M
Martha Flowers
,
Nov 20, 2008 4:16 pm EST

I did not agree to receive this product every month. I only wanted to try it out. As it happens, I can't do that because I am in the "DO NOT USE IF" group which had I known, I would not have agreed to the "trial." Send me a return mailer and I will send it back. I would also like to have my money back, but based on the plethera of complaints, I'm thinkin' fat chance.

I can't even find the "cancel" website. Every effort lands me back here to read complaint after complaint. IO wonder if anybody answers at the phone number listed. If any more of this stuff comes here, I will refuse it and advise my credit card company of the problem if I am billed anyway.

This solicitation came in junk mail. I should have never opened it.

C
C
Chris Monterastelli
,
Nov 20, 2008 2:59 pm EST

I also was a victim of this sleazy scam from this so called Luminous Brites. I will do everything in my power to get my $$back. This is a disgrace.

C
C
Chris Monterastelli
,
Nov 20, 2008 2:54 pm EST

I too was a victim of this despicable company. They were rude and ignorant as well and refused to give me a refund. Can a consumer advocate or online lawyer help us with this act of fraud.

R
R
Ray Markley
,
Nov 20, 2008 12:21 pm EST

a scam

H
H
Heather Cuellar
,
Nov 20, 2008 10:22 am EST

Can any one please give me a number to call and cancel this luminous brites the one I have is always busy. Please email me any information will help.
Thanks Heather
hcuellar707@yahoo.com

C
C
Chris Monty
,
Nov 20, 2008 9:48 am EST

Compay of full of - - - - !

C
C
Chris Monty
,
Nov 20, 2008 9:46 am EST

They are full of ____ !

S
S
Shasha Frank
,
Nov 19, 2008 5:53 pm EST

I work at a call center for Crest toothpaste and I've had several calls on this scam. For one thing ALWAYS read the fine print, I dont care if you don't feel like it but you always need to know what you are getting into. That having been said Luminous Brites is using the CREST name to sell their products, and Crest has nothing to do with this. In fact Luminous Brites are using the Crest name with out the company's clearance. That's just bad business. Crest now has an investigation going on about this. The fact that they put consumers on hold for a long period of time is also bad service on their part. We should not have people on hold for more than two minutes and if longer then we are trained to tell them it's going to be a little bit longer. Shame on that company for using the Crest name. Crest has nothing to do with charging 88.97. They are implicitly using the Crest name to generate business and that's despicable. I would call them and hold on to the phone for as long as possible and then I would report this to your credit card company. Crest would never use your credit card for samples of a teeth whitening system, only thing Crest is associated with is white strips and those people typically buy from the store. If anyone should buy from a website a crest product, crest will always tell you the final charge at the end of the transaction and they would come from various websites. It's just a shame to hear people telling me this.

E
E
Elizabeth
,
Nov 19, 2008 3:40 pm EST

Same As everybody else!
How do we get our money back?

L
L
Linda Stewar
,
Nov 19, 2008 1:24 pm EST

How dare you charge my account for what I thought I was singing up for as free! Please cancel me right now! Linda Stewart

R
R
Renee
,
Nov 19, 2008 11:46 am EST

I hope my bank will work with me to make this right. All I can hope for at this point is to not be billed again by this company. If you think of how much money they get if they only scam one month's supply at $88.97 out of each person they bill - that's too much to even contemplate!

R
R
Renee
,
Nov 19, 2008 11:41 am EST

I too had to get my bank involved. I called once, emailed twice and have received no response. I will never request a trial offer of anything again.

K
K
K.Cowdell
,
Nov 19, 2008 9:02 am EST

I had all of the above happend to me also. I was charged the 88.97, but never received the product. Not only that, but the company is using the Crest name in their ads. See this one.

Free Crest Teeth Whitening Kit
Whiten Teeth up to 7 Shades. 14 Day Trial. Just $4.99 Shipping.
LuminousBrites.com

I am disputing with my bank and will bring it to our news station and attorney generals office. This company has to be stopped.

T
T
T. Wilkins
,
Nov 19, 2008 1:01 am EST

I have been charged 88.97 and I have not received anything. I called the number on the charge and they just canceled it but cant credit it.this sucks i didn't ask for this service and I just want a credit to my account.