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Luminous Brites

Luminous Brites review: Fraud 371

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Author of the review
7:51 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I never knowingly authoritzed this company to charge my account $88.97 like they did, I truly never read the terms and conditions that I will in the future. These people at the 800 customer service line are rude ignorant people who do not care. I filed a dispute with my credit card company. Too bad we have companies like this since now I will no longer order on the internet from companies. I will stick with Amazon for everything.

Update by Linda Muirhead
Nov 04, 2008 7:47 am EST

This is the worst place that I have ever had to deal with and this weekend when I have time I will be filing complaints with all parties involved. They do this because they know people are too busy and really sometimes not everyone looks at their statements. I am disputing the charge now. I will find the Better Business Bureau in CA and do all that I possibly can from NJ.

More Luminous Brites reviews & complaints

371 comments
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Dianna DiZinno
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Nov 21, 2008 1:09 pm EST

I did not order anything except my free trial. I got charged $88.97 a few weeks after I received my FREE trial. I only had to pay shipping and handling. I want my account credited for the $88.97. I didn't give any permission for them to charge me on my credit card.

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michele guzman
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Nov 20, 2008 2:43 pm EST

Just received product last night. Then realize that you
took out 88.97 out of my bank account. Not happy with
the product please return our money. Don t rip me
off with this membership that I cancelled yesterday
with Mason #1110. Please, e-mail me back to resolve
this problem.
thank you
Michele Guzman

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kel
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Nov 16, 2008 10:17 am EST

the worst rip off ever! you think you are getting a trial product and then without agreeing they take money out of your account! i did not sign up for anything and they took 88.97 out of my account. you cant even get ahold of anyone and the website they give doesnt exist! dont make this mistake, it makes me sick. what a horrible scam.

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Tami
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Nov 13, 2008 9:46 pm EST

I cancelled my membership and you still did an unauthorized debt to my account of 88.97. I have cancelled my membership in the allowed time, and you did an unlawful debt to my account. I expect to be paid back in full, with an written promise on when I should expect this transaction, or I'm going to seek an attorney. E-mail me confriming that you have received this complaint, and all the details of my refund.

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Donna Whittle
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Nov 12, 2008 5:47 pm EST

THIS COMPANY USED MY CREDIT CARD NUMBER WITHOUT MY KNOWLEDGE
I AM APPALLED AT THIS AND KNOW A SCAM WHEN I SEE ONE

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anne kunath
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Oct 31, 2008 5:51 pm EDT

THIS A REAL BAD SCAM GOING ON, WAS JUST STUPID TO DO IT! NOT SENT WHAT THEY TOLD AND UNAUTHORIZED MONEY TAKEN. THIS IS SOOOO BAD AND DISHONEST!

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Pamela Stephen
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Oct 30, 2008 10:03 pm EDT

I order teeth whitening products from Crest web-site and now my account has been charged for $88.97. I did not authorize these payments and am surprised that Crest tooth paste is allowing this to happen to people that view and order from their web-site.

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Kerri
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Oct 27, 2008 1:19 pm EDT

I was very upset when this company took $88.97 out of my checking account without approval.

When I contacted them they said it was stated in the small print of the e-mail.

This is a terrible company if they are trying totrick people by putting statemnets in small print at the bottom of a e-mail.

Do not use this company!

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Ellen McGuire
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Oct 20, 2008 1:41 pm EDT

I order a free shipment for a tooth whitener for shipping only. I received another shipment for $88.97 I did not understand that this is the way it was supposed to be and I can not afford this product. Please have it taken off my credit card and I am mailing it back.
Thank you.
Ellen McGuire
20231 Monday Hargrove Road
New Caney, Texas [protected]

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Tyra S. Horton
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Oct 15, 2008 8:13 pm EDT

I never agreed for this company tocintinually withdraw money from my chekcing account without my permission. I received a shipment, have returned it, and has repeatedly tried to call/visit website to cancel, to no avail. When I call, I am put on hold for hours, and hours, no one ever answers the phone. I feel this company is fraudalent and is stealing money from me and more than likely others. I want my money back as soon as possible.

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mj
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Oct 10, 2008 9:35 pm EDT

I only order the sample supply, I've received two packages. I went to their web site (www.LuminousBrites.com/cancel) and it doen't come
up. It states you can visit their web site 7 days a week.
I will send the product back and have them credit my
card, if I can get ahold of them. What a scam.

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ca violand
Strongsville, US
Feb 27, 2009 3:30 pm EST

Canceled my account, returned merchandise, credit card was charged $88.97. I want a credit on my credit card plus interest from 11/10/2008. This is fraud.

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Robyn
Talbott, US
Jan 08, 2009 10:50 am EST

My credit card was charged almost $90 which was not authorized and I want NOTHING ELSE TO DO WITH YOUR PRODUCT OR YOUR COMPANY. I'm filing papers for he fraudlent use of my credit card and also have reported you to the better business bureau.

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Maryline de Jean
Port St Lucie, US
Dec 27, 2008 8:23 am EST

i paid for shipping for trial size product company charged my acct 88.97 whit in 4 weeks with out my permission

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V. Bell
Greenville, US
Dec 24, 2008 3:03 pm EST

I cancelled online for any further Luminous Brites but am still receiving items. Please cancel all orders NOW!

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MICHEAL FASANELLA
Oakland, US
Dec 24, 2008 2:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Company is sending product I did not order and charging my credit card $88.97 every month when I only authorized a one time trial for $4.99. I have notified my credit card company as well as the Better Business Bureau.

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Tiffany
Perth Amboy, US
Dec 20, 2008 7:56 pm EST

Does anyone know if Luminous Brites changed the company name to Ivory Smiles? Ivorysmiles.com looks exactly like luminousbrites.com.

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susan
bayonne, US
Dec 20, 2008 1:24 pm EST

Ordered trial only, did not authorize further shipments to be billed at $88.97 every 30 days on my credit card.

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Caitlin
Kernersville, US
Dec 16, 2008 7:08 am EST

I DID NOT authorize this company to take 88.97 out of my account. I called the number and he said to email the company and i would receive word of what to do to get this refunded. I have not received an email back. I will raise Hell to get this money back. THIS IS A SCAM!

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judith gavlinski
Bel Air, US
Dec 15, 2008 6:14 pm EST

There website does not allow me to cancel. The phone is not answered by the company. They are automatically charging my credit cared for 88.97 which I did not authorize. Please help

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Pat
Union, US
Dec 15, 2008 4:07 pm EST

Cannot contact them to cancel. I have called several times only to be put on hold until I hang up. I have waited as long as 45 minutes. I have sent an e-mail and have not heard back from them. Where do I go from here? Do I really have to cancel my credit card?

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Pat Robinson
Burley, US
Dec 11, 2008 3:44 am EST

I only agreed to pay for shipping fees on a free sample of tooth whitener. I NEVER GAVE PERMISSION for ANYBODY to access my credit card for anything other than THAT.

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chomer
Huntley, US
Dec 10, 2008 4:54 pm EST

This business is a joke. They claim to of sent you a product and bill you for merchandise that you have not ordered or wanted. Why they are still in business is beyond me. Do yourself and everyone else a favor and put in a complaint with BBB of California. I did.

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Deborah A. Whitman
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Dec 03, 2008 12:27 pm EST

I was charged for teeth whitening product that I never ordered and never received. I do not want it and I want the charge taken off my bank statement

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Pam
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Dec 03, 2008 11:01 am EST

I also was charged $88.97 on my credit card for a product that I did not want. I only wanted the free sample for the price of the shipping for $4.99. If I would have known they would do this I would not of ordered from them. They are misleading on there ad .

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Helen M. Stangle
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Dec 02, 2008 1:33 pm EST

Ordered FREE sample got caught up in A SCAM. I agreed to pay postage on FREE sample. Did not agree to join any club. They charged my acct. $88.97. What A rip-off. I will send the refill back. Someone needs to pull their head out & make the information more clear. Write it in RED. PISSED IN KANSAS

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Norma Register
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Dec 02, 2008 12:42 pm EST

I ordered the free Luminous Brites kit no realizing I was going to get them every month at $88.97 every 30 days, I am returning this kit for credit card credit
now. Please confirm the cancelation and the credit back to my credit card.
Norma Register

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robin lucas
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Dec 02, 2008 12:10 pm EST

called to cancel shipment of luminous brites. phone no answer email not accessible. calling credit card company about complaint so no charges end up on my credit card for this company.

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Nancy Lesley
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Dec 02, 2008 10:08 am EST

This is such a ripoff. I would like a full refund immediately. I am going to contact the Better Business Bureau to inform them of you scam. N. Lesley

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Barbara
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Dec 01, 2008 1:17 pm EST

They gave me a website to cancel shipments and the website could not be found. No one would answer the phone # given to cancel.

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Dawn M Woodworth
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Nov 28, 2008 12:42 pm EST

I want to return the product that was sent to me and charged to my credit card. I do Not want this, nor did I realize it was going to be sent to me.

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Phyllis Carswell
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Nov 25, 2008 1:48 pm EST

Please see the complaint details I listed on my page before. I am sending
another with corrected info re the Company info which I incorrectly
listed with my personal info.

Pls make corrections. Thank you.

Phyllis Carswell

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Chuck
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Nov 24, 2008 4:24 pm EST

I too got ripped off, from false pretense advertising and they overcharched my credit card about $90. Is there any govt agency that can shut them down and get my money back?

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SharaLee Harrison
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Nov 24, 2008 1:35 pm EST

I found out Luminous Brites had billed my account for 88.97 when I got my bankstatement with $38 charges for overdraft. We have no way to take care of this. We are Seniors living on a budget, totally taken up with bare minimum living expenses.

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sofia
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Nov 22, 2008 1:29 pm EST

I ordering for the introductory product for $4.99, and they send me another kit end charge 87.00 dls and I NOT AUTORIZE, I want to cancel on the web, but the page no download. I want the money banck in may credit card...

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Rose
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Nov 21, 2008 11:50 am EST

I would like the $88.97 removed from my credit card. I will be sending the whitening kit back. This did not work for me. I also was unaware that I would be receiving this kit monthly. Please cancel all orders. Rose M bunton

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wilze
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Nov 13, 2008 8:40 am EST

This company seems to be a fraud. The product they sent is not trustworthy and would refuse to use it. They charged my account over $88.00 within 1 week of shipment of their "free sample".

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LARRY MCGEE
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Nov 10, 2008 10:28 am EST

sent me Luminous Brites i DID'NT WANT AN CHARGED ME IT NOT RIGHT AN I SHOULDN'T HAVE TO PAY ILL SEND IT BACK

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Diane
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Nov 05, 2008 5:55 pm EST

READ THE AGREEMENT. The Free Trial is not free. If you do not cancel within 20 days, your credit card will be charged $88 for a 1 month supply. The 10 day trial lasted only 5 days. The product is marginal and the whitening trays are poor quality. Do not waste your time or money.

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Gerald Ward
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Nov 03, 2008 2:52 pm EST

I am a 86 year old man with a 92 year old wife and the dentist said we should not be using the material.