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I never knowingly authoritzed this company to charge my account $88.97 like they did, I truly never read the terms and conditions that I will in the future. These people at the 800 customer service line are rude ignorant people who do not care. I filed a dispute with my credit card company. Too bad we have companies like this since now I will no longer order on the internet from companies. I will stick with Amazon for everything.
This is the worst place that I have ever had to deal with and this weekend when I have time I will be filing complaints with all parties involved. They do this because they know people are too busy and really sometimes not everyone looks at their statements. I am disputing the charge now. I will find the Better Business Bureau in CA and do all that I possibly can from NJ.
I have filed a complaint with the Better Business Bureau. I suggest you all do the same, the more complaints they get the more they will be forced to do SOMETHING!
yes, i was ripped off as well!
i didn't even receive the free trial! they say i have and there was nothing i could do!
larry at ext 1104 had the nerve to tell me that life was unfair & to pretty much deal with it!
i told him he was right life must be unfair since he has such a crappy job working with a company that ripps people of daily!
i will get my money back & will also notify the authorities about this shaddy company!
everything is true i canceled my trial before the 20 days and i called again cause i saw a payment for 88.97 made to this company which made me go negative in my account and the bank charged me for it too i call back again and this guy who was half asleep answered and when i called it was a lady and i told the guy this lady had cancelled my order and hes like there is no lady here? what the hell so there people are playing jokes or something i sent the company an email like they told me to, to get back my money. lets see how it works out the stupid paste didnt even work!
I tried their sample and was not pleased as the reviews I see above. I didn't even know about the monthly charge until it appeared on my account. I did get thru to get the account cancelled, but I'm probably out the $88.97. Who do they think can afford this junk at this price every month?! I was not satisfied with the product and have returned to using my CREST WHITE STRIPS. They provided as good as any, and they were half the price. I emailed the Billing Department:
support@luminousbrites.com and told them of my displeasure with their product and that their product left a very bad taste in my mouth which only had to do with this nasty $88.97 charge, not so much the product. Someone should do something about this crap and they way some companies chose to do business. Let's all speak up and see where that gets them!
I am in the same boat as the rest of you. I cannot get a response. They put me on hold and then disconnect the call. I'd like to know if anyone has gotten their money back. I am keeping track of all the calls and emails that I don't get a response.
Good luck returning the unwanted product! I am in the process of trying to get a return authorization number which needs to be done within 15 days. The only thing they are willing to do is let me keep the product that was shipped to me and charge me half less the shipping and the handling. I have contacted the Better Business Bureau and suggest you do the same. When I called the 866 number, I was treated totally rude by a man named Donny Blair. When I asked to speak to his supervisor, he said he WAS the floor supervisor. He advised me to send an e-mail to the company about his rudeness. Wow!
How do you get your money back? There is no e-mail address that is valaid and nobody to talk to in person @ [protected]
I was also charged $88.97 which I did not authorize. I didn't know it was an automatic delivery service. This caused my bank account to over draw which cost me a fortune and I'm on unemployment. Now I can't get hold of anyone to get this money back. I have to go to the bank a file a unauthorized charge. I will never buy any of their products again. Cusomers BEWARE.
I ordered the 14 day trial, but did NOT see anything about having to cancel. I see a charge for 88.97 on my credit card. I have called and emailed several time and cannot get a response. After several emails without a response I called the 1-866 number. The people I have talked to keep telling me I MUST email. I tell them that I will not email because I do not get a response. They put me on hold and then disconnect the call. This has happened several times. Any suggestions on how to get thru to these people? Has anyone ever gotten their money back?
I agree . I have been having a terrible time dealing with this company.
The web page I used to sign up for the "free" trial had a line saying
that I would be signed up for monthly shipments unless I cancelled.
THIS INFORMATION WAS ONLY VISIBLE IF YOU CLICKED ON THE
TERMS AND CONDITIONS LINK.
Unfortunately, I had clicked that quickly and didn't see it.
I've only gotten rude and unprofessional responses by phone and
email.
I WOULD NEVER DO BUSINESS WITH THIS COMPANY AGAIN. ALSO,
ON MY BANK STATEMENT, IT IS LINKED TO COLONEX700.
I agree emphatically with the last complaint. They waited until the 21st day and charged me almost 90.00 for something I did not want! They say you have 20 days from shipping, but it took me 5 days to receive the product. It is definitely not worth the money. I am going to try to get a refund on the 90.00, but will definitely cancel. They don't tell you it doesn't work on porcelins or crowns. It isn't even a bargain at $4.99. Now I have to wait until tomorrow to call and they will undoubtedly say it's too late. Thanks a bunch LuminousBrites for ripping me off.