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Luminique / Cancelled membership

1 United States
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I cancelled my membership as per their terms and condirions and within the 30day trial, got charge for another month of product before receiving product (still waiting for product) and 2 weeks after receiving my trial product (within trial period). Rang company the next day and advised of situation. Verbally requested for membership to be cancelled with a confirmation email (still waiting), advised they do not have the authority to withdraw further funds from my account.

After 1month of no contact or withdraws, I have noticed a withdraw from my account for the value of another months worth of product.

I am requesting for the money to be put back into my account, an apology for their mistake and for the company to be investigated.

Nov 12, 2016

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