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Luminess Air Lp / charged too much

1 AR, United States Review updated:

I watched an informercial on Luminess Air makeup. They offered a 92.00 price if you wanted to pay a one time payment. Otherwise a month's guaranteed offer of 29.95 and return if not satisfied. When I called in my order, it was automated and there was no way to talk to a real person. At the end of the automated order, they said it would be a one time payment of 229.50. I knew this was wrong, but there was no way I could talk to anyone. I thought I would try again on Monday morning since this was Friday after Thanksgiving. I was told that my options were 4 payments of 49.95 plus shipping and handling or one time payment of 229.50 and shipping of 17.50 is free. I told them of the imformercial and they told me those terms never existed. So I was charged 229.50 + 29.95 for free trial + 17.50 shipping and handling. They were rude, it was almost as you were talking to them you realized you had been scammed. And I watched the Luminess informecial this week and other than the trial cost of 29.95, they did not discuss price. I wonder is the week of Thanksgiving, they ran a scam, because one was not able to talk to a real person until Monday. I am sending it back unopened. Wish me luck that I get some of my money refunded.

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Comments

  • Lu
      24th of May, 2012
    0 Votes

    Betty,
    Please know that we are always here to help assist you with any questions you may have. If you would please give our amazing customer service department a call at 1-888-793-7474 M-F 8:30-5:30 CST we will gladly help you.
    Sincerely,
    Luminess Air

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