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Luminess Air / over-charge + scam

United States, California Review updated:
97% 35
Contact information:
Luminess Air
RE: Oder #10149747

I ordered the product via phone. Tried to return it, however, they will not take it back. Spent many cell minutes trying to talk to:

Katie Treloar
Help Desk Supervisor
who played back to me the recording of my order. At no time, was "it emphasized" the real cost, etc. She says I owe some $265 to the company. I have no bill, they will not give me a return #.


Christine Harris


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D  12th of Aug, 2009 by 
Agree Disagree 0 Votes
You can view all their prices on their website (I could not determine whether to order online or to call and order), and when I finally called to place my order I was told at least a few times what I would be paying. (my advise always have a note pad by your phone to take notes if you are ordering something.)

Honestly, this airbrush is worth every cent I paid for it. I probably would have paid more. if you cannot afford it, you should not order it. I saved for mine, just like everything else I own and I am proud to own my luminess airbrush system.
A  2nd of Jan, 2010 by 
Agree Disagree +1 Votes
I ordered the Luminess Air Pro System...I almost didn't because of all the negative reviews and complaints, but I am so pleased I went through with my purchase..The whole process was very simple..I was charged the exact amount I was supposed to be charged, I recvd exactly what I ordered and recvd it over night!!! The customer service reps are foreign, but very thorough, I recvd 3 follow up confirmation calls just to make sure I really made the order and that it was correct.. They were very professional..The Kit is Wonderful!! I absolutely LOVE Luminess Air..What I have found out since owning this system is that alot of the negative reviews I was reading online are from customers that are misusing the system by not following the instructions..(If u are using more than 6-8 drops of foundation, then u are wasting the product) another word of advise..Don't buy the basic system and expect the results of the pro system!!! If you are only going to be doing your foundation with the airbrush, then the basic should be fine, but, if you will be doing your entire face including (eye shadow, brows and lashes) Then the various speeds of the Pro System is a must!!!Please remember, practice makes perfect..Don't expect to pick up the airbrush for the first time and get the same results as the skilled professional on the infomercial..For me, this is by far the best make up I have ever used and I will never use anything else..I highly recommend this makeup to anyone who is willing to take the time to learn to use the product correctly...
N  11th of Feb, 2010 by 
Agree Disagree 0 Votes
ugh, i wish someone would leave a REAL review, the complaints sound like hired people by other companies, and the compliments sound like hired people from the company, does anyone have an honest review?
A  9th of Mar, 2010 by 
Agree Disagree 0 Votes
I ordered the luminess air system on 2-21-2010 and still have not received it. I called to get tracking number and they said it was shipped by fedex but didn't have a tracking number because it was shipped out in bulked. It has been several weeks and I have still not received item. I called back this morning to cancel my order and again have been put on hold for over 15 minutes (cell phone)!!!
I would not order from these guys, they are not upfront and have terrible customer service.

Today date: 3-9-2010
D  21st of Jul, 2010 by 
Agree Disagree 0 Votes
Hello All!!
I just wanted express my opinion about luminess air! I love my Luminess air! I use to wear expensive liquid foundation and a dual finish powder, it did feel heavy and cakey but I thought that it was a better alternative then people staring at my acne. one day i was walking around the mall and saw a makeup artist using it on a girl that had similar skin to mine. Skeptical that something so airy could cover up any acne, I waited to experience it for myself. As i sat in the chair and felt the cool air hit my skin (wow what a nice feeling for irritated skin) a few minutes later she said that she was done, Done? I looked in the mirror and I couldn't believe that it covered my acne better then my thick and cakey foundation. I believe that has been the best purchase that I have ever made! I highly recommend this to anyone that has skin issues or is just plain sick of heavy coverage..
N  15th of Aug, 2010 by 
Agree Disagree 0 Votes
This is such a scam. I couldn't return it when I tried and refused to pay for it since it doesnt work even after I've spent over 100 dollars on makeup and cleaning supplies etc. It's literally collecting dust and I can't get rid of it.
N  12th of Dec, 2010 by 
Agree Disagree 0 Votes
Lets be aware I agreed is such a scam
N  1st of Jan, 2011 by 
Agree Disagree 0 Votes
Is there any place where you can go into a store to order. This usually makes things easier if necessary to return:
N  15th of Apr, 2011 by 
Agree Disagree 0 Votes
my air brush sticks every time i use it although I love it this
bothers me I have tried to contact them by phone cant get
through to the phone number
N  12th of Dec, 2011 by 
Agree Disagree +1 Votes
Scam scam scam do not buyy this at all!!!
N  12th of Dec, 2011 by 
Agree Disagree 0 Votes
I lost all my money now I live w/my parents because of this scam dont make this mistake
N  24th of May, 2012 by 
Agree Disagree 0 Votes
Please know that we are always available to help assist our amazing customers at 1-888-793-7474 M-F 8:30-5:30 CST or by email at luminess@luminessair.com
Luminess Air
A  8th of Feb, 2013 by 
Agree Disagree 0 Votes
I just got scammed by luminess. First of all the commercial said try the product for $29.99 so I called about half way through the call the recording said that it will be $59.99 to try the product. I was upset but I said what the hell I really want to try the product so I proceeded with the order, big mistake. The next day my account was charged for a total of $208 and some change. I called the company and told them to cancel my order. They cancelled the order but could not provide a cancellation number its been five days and the money still has not been put back into my account. Funny how they can take the money within 24 hours but it takes so long to put it back in your account. I think we should file a class action against this company for false advertisement and bank fraud. I'm going to look into it anyone interested in joining in please contact me at jonesybs2009@gmail.com
N  15th of Apr, 2017 by 
Agree Disagree 0 Votes
@AbbeyIssacs All for class action suit because they misled ppl. cancel your credit or debit cards or they will keep charging you. they can't make you return by "fed ex only"! against the law.
N  1st of May, 2014 by 
Agree Disagree 0 Votes
cancel your debit card you used to order it, they cant take any more money once you do and they cant get you for anything either
A  15th of Apr, 2017 by 
Agree Disagree 0 Votes
This company operates like the public is under a hitler regime. it's a cheap # sorry business practice to mislead ppl about the price on their commercial. never do they state their price total, nor the monthly cost, you'll be billed two times a month. stupid scam because they say absolutely you can return within 30 days. then you type in search engine luminess return policy & states right there no return after 14 days
N  6th of Sep, 2017 by 
Agree Disagree 0 Votes
luminess air is fraud i order when the commercial was in the air said if you order know you only pay 19.95 and icall thesy tall me .yes that is the praice and then they charge my crdit card .61.95 i call them and they tall me that the lady dint not explian me very well and they dont whant to return the money
Ana Reyes

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United States - 77477
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