Lumber Liquidators review: bella wood 50

Our story is the same as the many others, due to the advertisers on the TV we decided to bite the bullet and pay the price for American Cherry Select. During installation the installer had a problem with milling errors (different depths and widths) so we had to live with with the BEST OF THE WORST. That is after paying over $6000.00 for the wood! Little did we know the worst was yet to come. After approx. 2 mos. our floor began to cup (approx. 90% of it) at which time we called our local store in Springfield, MO. They in turn contacted the main office who requested pics. shortly after we received a packet giving us information about humidity an wood! Their excuse for our problem was humidity! We purchased the recommended underlayment which was the most expensive and had a moisture barrier. And they do have a local store in Springfield, MO. and were more than happy to take our money! THEIR CUSTOMER SERVICE DOES STINK AS THEY ACT LIKE OUR PROBLEM IS NO BIG DEAL!

We had Bellawood Brazilian Teak that we purchased from Lumber Liquidators installed in November of 2008. Now we have gaps along the long edges of the boards appearing in random places. In some of the gaps, you can see the glue pulling away from the boards. Our installer was not able to use several of the boards due to blistering, chipping and other flaws. When I called LL to complain, their customer service person was probably the worst I have ever encountered. Our contractor has been out three times to look at it and now he is going to have a LL inspector come out to look at it. He believes the wood was not dried properly before being packaged and shipped. He said he is not impressed with LL inspectors and I believe they will not take any responsibility for it. I feel a lawsuit coming on!

If you read the 6-font fine print for Bellawood, you will see that the "50-year warranty" is no longer in effect after the floor is installed. Apparently, you are supposed to buy their flooring and store it in boxes, and if the finish gets damaged within the next 50 years, you can make a claim.

Lumber Liquidators and its Bellawood line are a scam. I am shocked that Bob Vila continues to endorse them, and think that he must be unaware of the thousands of customers who have had nothing but grief dealing with Lumber Liquidators. It is time consumers engaged a class action lawsuit.

last year we pulled up our carpet and bought Bellawood brazilian koa wood for our entire great room at lumber liquidators we were also taken in by the fact that Bob Villa was a spokesperson. The floor started to separate and have thin cracks along the boards. i called LL and they sent an inspector who rolled balls around the place and took pictures, LL told us that the installation was wrong (done by one of the companies they recomend ) and the warranty was void! It also squeaks and cracks when we walk on it sometimes the sounds come from another area feet away from where we stepped, My daughter has Bruce hardwood and a few young children racing through the house never a mark or a creak. we have to treat the floor like and old antique!If anyone has any answers to problems i would be thrilled to know what to do.

We installed 2000 sqft of Bellawood from LL 5 years ago (Brazilian Teak) It looks terrible, always has and until we can bite the bullet to have the entire floor sanded or removed I guess we're stuck! We were convinced it would be a great investment for our home, unfortunately, I am disappointed with the flooring every time I walk into my house.

Nearly the entire floor has CUPPED and warped and in some places, split.

Bob Villa is a tool for endorsing this product.

Same with us - we bought bellwood through lumber liquidators. Some of the boards started chipping severly about a month after installation. WE put in a claim and they had an "independent" inspector look at the floors to determine why the chips occurred. The inspector gave reason why some boards had scratches and why some boards were uneven but never gave a reason why the chips were present. However, lumber liquidators denied the claim based on the explanations for problems that were not even the reason for our claim. We are doing research and finding similar issues with many costumers. We are trying to find a lawyer for a class action lawsuit. I will set up a website for this once things are cooking, all interested please stay tuned ! ! ! !

I have installed floors for more than twenty years and I have never seen a poorer product than Bellawood Flooring. After visiting friends in Virginia, my mother decided to pull up her carpet and put down Bellawood after seeing her friends beautiful floors. She decided on Brazilian Cherry. Two years ago I installed her floor and it looked great –for about 6 months! Her home is located in south Ga. and is on about a three foot crawlspace. Before any of the planks were installed, I laid down a DOUBLE moisture barrier (It was my mom’s house). The bottom of her crawlspace had already been protected by a moisture barrier per recommendation by Georgia Power to receive the good cents energy saver discount. The problems began a quarter of the way into the job when I began noticing serious milling mistakes. I also noticed very poor finishing on some of the planks. Both of these problems are a common accordance with hardwoods, so I just grabbed an empty Bellawood box thinking I would return them for a refund. When I finished the job I had more than 3 boxes out of 40 with poor milling/finishes. When I tried to return them I was told that the warranty states that you have to accommodate 5% for industry defects, 8 – 10% for exotic woods. This is B.S. I have never had a problem with returning defective product with any local or national retailer. I guess by translating the warranty 5 - 10 % of the product you have already purchased and haven’t opened is crap. The more serious problems began about 6 months later when the some of the planks began to buckle and some split. When I called Lumber Liquidators I was told that I used the wrong nails. I have installed a whole warehouse full of hardwoods, and the nails are standard. I was also told that the humidity in the home was too high. This might work as an excuse, but if there is high humidity in the home, then why aren’t the hardwood floors in the other rooms affected?(Bruce and Traffic Master). Now, every time my mother goes on vacation, I get called when she gets back to bang down and nail a new buckle. Again, no other rooms with hardwood are affected. I suppose if you install Bellawood floors you have to leave you’re a/c or heat running while you are gone for weeks at a time. Bellawood is the worst flooring I have every installed some much so that I will not install it for any customer and do not recommend it to anyone. By the way, about a year after my mother floors began giving her so much trouble, her friend from Virginia called – Their Bellawood floors began to buckle and split too! If anyone would like to ask me any questions please email me at tgpil@hotmail.com

Just because you see someone on TV using it...doesn't make it a "great product or experience". Lumber Liquidators is a horrible experience. Their PAID endorsers (ty penningtong, etc;) are just that. PAID to say GOOD things about them. And of course when on TV they use only the BEST quality of stuff (they probably bought elsewhere).

They tried refusing to cancel our order, charging a restock fee for something that was not shipped and when it comes to $6, 000 we refuse to back down.

These people are pathetic and in short...crooks.

DONT BUY

A few of our friends have had the same BAD experience!