Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Lumber Liquidators / Double charged

3000 John Deere RdAZ, United States Review updated:
Contact information:

I was charged twice for my order totalling $1024. They did not catch this error, I had to call and bring it to their attention. I can't imagine the hardship this would impose on most people's bank account. Imagine if $1000 disappeared from your account for over a week! Other than apologizing for the "inconvienience", the company made no attempt to retain me as a customer. I will never again purchase flooring from this dealer and will gladly pay more for that privilege.


Sort by: UpDate | Rating
  26th of Sep, 2008
Agree Disagree 0 Votes
I have installed floors for more than twenty years and I have never seen a poorer product than Bellawood Flooring. After visiting friends in Virginia, my mother decided to pull up her carpet and put down Bellawood after seeing her friends beautiful floors. She decided on Brazilian Cherry. Two years ago I installed her floor and it looked great –for about 6 months! Her home is located in south Ga. and is on about a three foot crawlspace. Before any of the planks were installed, I laid down a DOUBLE moisture barrier (It was my mom’s house). The bottom of her crawlspace had already been protected by a moisture barrier per recommendation by Georgia Power to receive the good cents energy saver discount. The problems began a quarter of the way into the job when I began noticing serious milling mistakes. I also noticed very poor finishing on some of the planks. Both of these problems are a common accordance with hardwoods, so I just grabbed an empty Bellawood box thinking I would return them for a refund. When I finished the job I had more than 3 boxes out of 40 with poor milling/finishes. When I tried to return them I was told that the warranty states that you have to accommodate 5% for industry defects, 8 – 10% for exotic woods. This is B.S. I have never had a problem with returning defective product with any local or national retailer. I guess by translating the warranty 5 - 10 % of the product you have already purchased and haven’t opened is crap. The more serious problems began about 6 months later when the some of the planks began to buckle and some split. When I called Lumber Liquidators I was told that I used the wrong nails. I have installed a whole warehouse full of hardwoods, and the nails are standard. I was also told that the humidity in the home was too high. This might work as an excuse, but if there is high humidity in the home, then why aren’t the hardwood floors in the other rooms affected?(Bruce and Traffic Master). Now, every time my mother goes on vacation, I get called when she gets back to bang down and nail a new buckle. Again, no other rooms with hardwood are affected. I suppose if you install Bellawood floors you have to leave you’re a/c or heat running while you are gone for weeks at a time. Bellawood is the worst flooring I have every installed some much so that I will not install it for any customer and do not recommend it to anyone. By the way, about a year after my mother floors began giving her so much trouble, her friend from Virginia called – Their Bellawood floors began to buckle and split too! I anyone would like to ask me any questions please email me at tgpil@hotmail.com
  21st of May, 2013
Agree Disagree 0 Votes
It was a clerical mistake that they corrected... What do you think they should do, , I know, you think they should also refund you the $1024.00 that you paid for the floor!, , , ,

Post your comment

Lumber Liquidators Logo Lumber Liquidators
Customer Service
Overall Satisfaction Rating

62 Reviews
3000 John Deere Rd.
United States - 23168
+1 800 427 3966
View Full Information

Reply to