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LuluGal / The order (L1703090416248354)

shanghai shanghai, China Review updated:
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I purchased a coat order (L1703090416248354) and when it arrived it was way too small. I used the measurement chart provided on the lulugal website for selecting the correct size. I am very disappointed. I have been trying to reach someone by phone to find out how to proceed but with no success so am filing this complaint. My email address is [protected]@gmail.com and my phone is [protected]. Please tell me how you intend to make this right. The coat I ordered was not the size I ordered!! Sincerely, Franni ONeal

Fr
Mar 27, 2017
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Comments

  • An
      Apr 10, 2017

    Terrible customer "service". I ordered in November. Website says delivery within 15 days. December came and went. No delivery. 2 months after placing order I received my dress. I emailed the company, left messages on Facebook, no response. Finally told to be patient. For 2 months? Ridiculous. Finally got a small credit to my account which of course means I have to peer to take advantage of it. I like the dress, though. Not sure it was worth the hassle.

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