LuLu Mall / LuLu International Shopping Mallsupra cooker

I am very disapointed and regret of buying a cooker from lulu in mushrif mall.
1- first I purchased a cooker (west point) and paid to deliver next day and I was on hurry to receive it and they called me next day that item not available and that was very unprofessional!!!
2- I came back to pick another cooker and they advised me to buy supra cooker as it also can support the natural gas after replacing the nozels. They promised to deliver next day however they delayed.
3- after fixing the new cooker same day it start making high sound and randomly stop!!!
4 - I raised a ticket and after waiting few days the maintenance visited and confirm there were defective pieces and require spare parts.
5- I waited 2 weeks to receive the parts and after replacing same day again this issue came up!!!
6 - more than a month now I am suffering and we are unable to use our new cooker.
This is very unprofessional and unacceptable.
7- jumbo failed to fix the issue hence I request for immediate replacement from lulu for this bad item you sold me. (it's very clear to me now that this piece had a problem and you sold it to me!!)
8- this was the last ticket opened with jumbo 2381358.
9- cooker model - sgfh66nfs.
10- trn no. [protected]
11- ean : [protected]
12- my name : tarek siyada
13- contact [protected] [protected]
14- address : reem island - eni shams tower - flat 501

LuLu Mall / LuLu International Shopping Mall

Jun 09, 2018

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