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LuLu Mall / LuLu International Shopping Mall
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LuLu Mall / LuLu International Shopping Mall
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1.0 27 Reviews

LuLu Mall / LuLu International Shopping Mall Complaints Summary

0 Resolved
27 Unresolved
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LuLu Mall / LuLu International Shopping Mall reviews & complaints 27

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Newest LuLu Mall / LuLu International Shopping Mall reviews & complaints

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9:45 am EST
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LuLu Mall / LuLu International Shopping Mall t-shirt exchange

Dear Sir/Madam,

On 26th Nov, I had purchased few items from Lulu fashion store from which one item (t-shirt) that was taken had been the wrong size. I couldn't make it to lulu the next day to exchange the t-shirt due to some commitments I had to fulfill.

On 29th Nov, I went to Lulu fashion store to exchange the t-shirt, but the customer care disappointed me to the maximum they could. This was a very least expected Act from the side of Lulu fashion store.

I approached the customer care for an exchange of the t-shirt size from Large to Extra large.
They called for a staff from the men's wear section from the Announcement system. A man came finally after 20 mins of waiting.
He asked me to wait and took the t-shirt inside the store.
After about 10 mins he comes and tells me that there is a small red spot in the t-shirt. I was shocked to see that cause till the time the man touched the t-shirt it was perfectly fine and fresh. I am very sure that there is some game played by the man between that 10 mins he had taken the t-shirt inside the store.
I even found that there was thread pulled out from the seams.
When I Enquired about the same they just backed off without saying anything. Then finally they said they can't exchange the item and returned the t-shirt which they had damaged without any shame.

I am very disappointed by the behaviour of the staff. I am a frequent customer of Lulu fashion store and I was very satisfied with the variety of selections and options to choose from.

I request Lulu to Please get my item exchanged if the lulu team has some respect and commitments towards customers concerns and satisfaction.
Failing to get a positive response from your side would prompt me to raise a Complaint at the court.

Hoping to get a Positive reply from Your Team,
I hereby attach pictures of the Invoice and damage made on the t-shirt.

Thanking You,
Abrar Haroon
India, Kerala, Cochin

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george58
Ernakulam, IN
Jan 27, 2021 10:59 pm EST
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Game played by the sales men there... also harassing customer is the agenda of the Hypermarket staff and fashion store staff... People lived outside India could never bear their behaviou... Be careful going to Lulu Kochi Hypermarket or Fashion Store... Beware...

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10:44 am EDT
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LuLu Mall / LuLu International Shopping Mall lenovo ideapad 320

Hello,
I am a student and I am from a middle class family. I bought a new laptop of Lenovo from Lulu connect in edappally, Kochi. I bought it on 02/09/2017. It stopped working on 19/09/2017. I complained in Lenovo helpline. But they are not responding. I am having a great loss. I bought it from Lulu by thinking that it's the best place. But now I think it sells all old things. Really annoyed. Please help me.

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varghese61
Ernakulam, IN
Jan 28, 2021 11:27 pm EST
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If you buy electronics from Lulu, you are at big loss! I had many incidents in the past, they never take responsibility once you paid your hard earned money! so dont be cheated...

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3:22 am EDT

LuLu Mall / LuLu International Shopping Mall a/c installation

Dear Sir/Madam

I bought an O General A/C from Lulu connect on 13/07/2017 and the same delivered on 14/07/2017. For the last 4 days i have been continously contacting them for the installation and so far there is no action. Its a clear case of neglegeance from an esteem organisation like Lulu.. Pls do the needfull to solve the issue today itself

Regards
Gopakumar
Kerala
Alleppey
Thakazhy
Inv. No. 041/0008899

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george58
Ernakulam, IN
Jan 27, 2021 11:03 pm EST
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We cannot expect such negligence from an esteemed organisation which was put up in GCC and other outside countries by a Noble man like Mr. Yousaf Ali... But he never comes to know the negligent and arrogant nature of the staff here in Kochi... They all are a union and hide things and behave like real trade union people of India... Also buying Electronics from Lulu is an utter failure... it never works after sometime...

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8:54 am EDT

LuLu Mall / LuLu International Shopping Mall dvd player

I bought this dvd player from lulu connect on 12-05-2017...but i could play it only once...i took it to shop on 25th to get it replaced...but the customer care people were not ready..telling the replacement is possible only within 7 days...they colleted all my details and DVD details telling that it will be repaired by the service agent at home...but nobody came even after 5 days...i again called the customer care and they told that my complaint was not registered and asked me all the details...then what was the exercise done by those people on 25th...such irresponsible people... I dont know when it will be repaired..

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9:47 pm EDT

LuLu Mall / LuLu International Shopping Mall bad small onion

Sir
Yesterday i have buy small onion from lulu cohin. But unfortunate major onions are bad. We cant find the bad condition in first sight. But we have clean onion in home and find that all are fully damaged inside.
You know, you are charging very high price in all thing comparing other local store. So, your responsibility to give good quality product.
Other thing is that we have buy a samabar kit from you yesterday - that also contains many damaged things.
I am a regular buyer in lulu, from last two years, but now from around one year your quality in many products are not in good level.
Other thing is that we have buy a samabar kit from you - that also contains many damaged things
I thing it is because, your management giving more importance in minimum investment in maximum profit. This policy is not a good sign.

Yours faithfully
Vidhukumar
[protected]

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george58
Ernakulam, IN
Jan 27, 2021 11:05 pm EST
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Quality of the things in Lulu is substandard comparing to outer outlets... Never ever buy food materials from there... I bought rice from there, after i boiled it i could not stand in kitchen with the bad smell... even the most bad rice in India can be like this! Never ever go and buy food stuff from there...

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6:48 am EDT

LuLu Mall / LuLu International Shopping Mall motorola g4 plus

I purchased a motorolla g4 plus from lulu connect edappally lulu mall on [protected] by 8:30 pm when i reached home i took the phone from the box i noticed the phone was heating after some time i put the phone for charging that time also the phone gets heat up the next day i took some photograph that time also the phone was heating on that day i went to lulu connect edappally lulu mal on [protected] by 2:30 pm and informed the sales boy about the complaint they told that they cannot replace or exchange the phone so you go with service center what type of service is this i didn't keep the phone for more than 24 hours with me then why should lulu print on the back of the bill ( all goods purchased from lulu can be exchanged on presenting the original cash memo within 7 days from the date of purchase ) i am not intresed in giving the phone to service center so you please give me any other brand mobile

Jithin [protected]

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george58
Ernakulam, IN
Jan 27, 2021 11:08 pm EST
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This is their trick! The minute after they take our money they are not responsible for their product! When we go to them, they tell us to go the service center of the concerned product! who knows where the service centre of all these products and brands ? Why they keep these products in their racks and sell to us by taking our hard earned money? Dont buy anything from there and be cheated...

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11:07 pm EDT

LuLu Mall / LuLu International Shopping Mall lg inverter ac

I have purchased an LG- inverter ac from lulu ernakulam on 12/3/2016. Since the installation its the 4th time the product is getting the same complaint of not getting on. i have selected the product on the reccomendation by your executive and its not serving the purpose. Already changed a board and now they are saying that the main board need to be changed. Is this the kind of product you sell. Dont you have any legal obligation for selling a good product. request you to replace the product at the earliest.out of this days the ac was down for more than 30 days for various service purposes.
Now it has become like this if we want to use the ac we need to provide one room on rent to your technician because we dont know when the ac wont turn on.

Read full review of LuLu Mall / LuLu International Shopping Mall and 12 comments
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Zain Ahmed
Bangalore, IN
Aug 26, 2023 2:20 pm EDT

I have purchased the cavins milk from lulu mall Bangalore but the milk is expired inside. Which taste sour. I purchased it just a week back and when open today it taste sour and the milk is too thick which is not drinkable

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Fasalu Rahman
, US
Jan 13, 2020 1:01 am EST

We went for purchase a washing machine in Lulu connect on jan 6th. But nobody attended for enquiry or anything else. Pathetic customer service. Lot of sales exexutives are there.but no body attended us even we demanded the same.

pls describe what is the job of your sales executives..?

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Uthara Umesh
, US
Jan 01, 2020 3:02 pm EST

I have bought a micro poly rug and i am not satisfied with it. The material of this item is always going so that I am not satisfied with this item please take adequate action for this complaint thinking that you will take a action I concluded my words.

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Vinod thenali
, SA
Jun 29, 2019 9:40 am EDT

I bought one prestige cookware set under promotion price of SR.299/- from lulu Khobar branch on 21/06/19, but due to lulu mistake I cancelled the item .Due to lulu mistake they charged SR.3/- from me.This is not fare

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srilaxmi mohan
, US
Jun 04, 2019 11:10 am EDT

I had bought a top from Vero Moda shop in lulu shopping mall 2 weeks back and the same got damaged after 2 days use. After paying huge amount ideally there should be some quality for the material.

I had spoke to showroom person and she has not given me a proper answer whether the same can be replaced with a good standard piece.

Sri

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Roshan Jose
, IN
Apr 15, 2019 8:11 am EDT

Purchased from lulu hypermarket and after reaching home I found out that one item which I haven't purchased was in the list I.e jathi pathri and was charged INR 266.53.

There was 46 items in my purchase list and was able to cross check the same after reaching home only. Kindly advise

Roshan Jose
[protected]

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Bilal Aurangzeb
, AE
Mar 20, 2019 7:51 am EDT
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I bought green chili but they put the price tag of mashroom. I bought mandrain moroco that was 4. Something but the put the tag of mandrain spain.

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Fazil shaji
, US
Oct 27, 2018 6:37 pm EDT

The printer that we purchased 2 week before its not working. Lulu connect sold us an damaged produst. We inform your sales man and the hp servise center but no one do anything. I am not satisfied withu yur servise. Very poor .

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Abdul Bazith bazi
, US
Oct 27, 2018 2:37 pm EDT

This is a muslim owner's shop. That cause will you please stop the song on at least the opening time of fasting. And please inform the muslim time to open our fasting...
It was good to have a short offer to open fasting its only for ramsan time
Earn a small amount...

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Roobil
, IN
Aug 20, 2018 1:14 pm EDT

I have purchased sony headset from lulu connect and that was not working in condition. When came back to them for the eaxchange on the very next day they are saying they are unable to do anything. I felt very hesitated the way they gave response..i would have been treated well if i purchase from a low class man..

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LuLu Mall / LuLu International Shopping Mall contacts

Phone numbers

+91 484 272 7777 +91 484 272 7700 More phone numbers

Website

lulumall.in

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