SUBMIT A COMPLAINT

Lulu Hypermarket / staff behaviour

Saudi Arabia Review updated:

I recently went to a Lulu store in Riyadh with my wife and daughter.
As they had a large clothing dept upstairs i decided to buy some new clothes for my daughter (1 year old and growing fast).
as i was wandering around filling the trolley with baby clothes i saw a straw hat that i thought was quite cute and decided to take it for my daughter...i put it on her head to check the size then decided it looked good so went on to take a photo of my daughter wearing the hat with my mobile phone, immediately one of the staff came over to me and informed me it is not allowed to take photos in the store, i explained to him i was not taking a picture of his store but of my daughter, he was quite rude and went on to say its their policy...

Well being a customer and not an employee of Lulu i do not see how they believe they have the power to tell me that i can not take a photo of my own daughter...

that was my first visit to their store i spent around 600 riyals on baby clothes and after my experience i can promise you my first visit will also be my last...

Just in case LULU have not heard first impressions count and as their first impression was less than welcoming they have lost my family and myself as a customer...

Am
Sort by: UpDate | Rating

Comments

  • Mo
      Jul 25, 2013

    Last Night I went Lulu hypermarket Near in dabbab Street.I want to purchase Nivia soft cream.But cream falldown in floor and broken. There is told me should Be pay this item. I paid and i ask Give me another becouse i will send to india.But there is staff told me i cannot give another you take broken peace.I visit your shop every week and Purchase many things. I ask security staff .I want to talk supervisor he didnot help me and told me go and chek there i dont know, if like that behavior how we will come your market

    +1 Votes
  • Ab
      Feb 14, 2016

    I purchased a phone from lulu at khalidya mall in Abu Dhabi . I went back the same day because I wasn't satisfied with the phone . Customer service employee was unprofessional and didn't want to refund back my money and didn't care when I told him that I was going to leave a bad review about the store. i will never go shopping there again, and I would not recommend anybody to shop at lulu centre.

    -2 Votes
  • Ra
      Apr 29, 2016

    Suwaiq lulu
    best deal offer in lulu hypermarket Suwaiq. Please mention the purchase limit here after in the promotion paper. the staff behavior towards the customer is really bad specially the Indian staff . The Indian staffs are having a dis-respective attitudes towards the customer.. The sales or the counter head and two other authorities. where restricting to take the offer products 2 each. i needed the food items more as you all know we all buy and store more. i was restricted buy but convinced them and they billed the items. then i was going to live the counter. by then the sales / counter head actually not sure who he was he said he is in charge of sales . He stooped me and started arguing for no reason and telling u can just take two offer product each. as the others agreed i said him and he said its there in the Oman newspaper to just buy 2 offer products each. and of course i asked him to show the newspaper and suddenly he started insulting and misbehaved. by taking the billed items and rebelled it with 2 items each. he accused me a lot by saying till u pay its not yours he took all the billed items out . it more sort mental harassing insulting in front of the public even without considering that i am lady. and at the end he din even apologized me . then the Omani staff solved the problem by saying he is not married man he get angry all the time and hates girls that's a weird thing to say and funny but its not funny . they(Omani) said sorry for no reason so i left there.this is the first and the worst bitter experience ever.

    0 Votes
  • La
      Feb 16, 2018

    Im living in kuwait.im regular customer of lulu. Every week 3 or 3 times I perches all house things are in lulu. Yesterday I went egaila sama mall lulu and I brought some items. But there was price wrong. It menshion different but when I pay money in till area different price.so I told the cashier lady please cancel one item that time she call her manager but may b manager dint hear. Many people are waiting I don't want customers are waiting bihaind on me so I change my mind and I told her it's ok no need to cancel I will buy. That was time the lady speak to me so rood and say like I make her crazy or I'm mind crazy.. I really very disappoint.. many of time Philippino staff not treat Indian customer good way.. this is happen may times but I don't complain..most of Philippines staff the way talk to Indian customers not good. They treat different nationality different way.i really promise to my self never go again lulu. Why lulu not hiring Indian lady's in cashier. If Philippino staff doesn't like to asst Indian customers please keep some Indian staff as a cashier not them

    0 Votes

Post your comment