LiliGal
reviews and complaints

I also ordered swimwear and too small and I also ordered XL and the phone # they give on their package is International and it will cost me to call them so now I don't know how to get in touch with them, I dealt with another company online about a return and they sent me all the info I needed to return and tried doing that with this company and nothing. It's $27.55 thank God I didn't order more. The swimwear was cheaply made. Never again will I order online for clothing, this is first time.

t's clear that you have had the same horrible customer service as so many of us have, I am so sorry. Here is information you might find helpful: I never received my item after 6 weeks of back and forth. Horrible customer service experience - very similar to what the person below describes. I had to take them to task. You can file a consumer complaint about them at econsumer.gov. That site is the international arm of the Better Business Bureau. Good luck - don't stay silent. I am posting all about their scam activities, as well as how to file international consumer complaints, on their own facebook site. I am writing to the BBB and the international are of the BBB. I have let PayPal know and plan to let other sites know. Do all you can and let's put these scam artists out of business.
econsumer.gov:…
econsumer.gov|By International Consumer Protection and Enforcement Network

I ordered 4 shirts from them. It took over a month to receive them. When I did receive them, they were too small. Today when I went in to get an address to return them to, the name of the company Lulu gal cannot be found on the internet. So, I cannot return them. They do not fit me. And, I paid over $100 for these items. I am seeing some new names that sound like their company, but they have changed the page style and everything.

I ordered a sweater back in the beginning of November. Left a few emails with very little response except to be patient... I just received a package from them containing a small blue balloon?!? I'm actually baffled and feel this company is just one big scam! I'm thankful it was only one sweater.

DO NOT BUY ANYTHING FROM THIS COMPANY!

I also ordered from lulu gal in December 2016 received my order about 3 weeks later also did not know these items were coming from China Received very poor quality items stains on the coat, fish wire coming out of the shirt . Tried to return the items told me it would cost me more money which they were right Post office gave me a cost of $55. to return Paypal was unable to help me said I could return the items but at my cost, I don't think Paypal was even aware of this company having such a bad reputation I know I also didn't till it was too late I think they are again on the internet using a different name Buyer Beware

I have the same experienced. I order a dress Jan 20, 2017. I was told the dress will be sent out once the payment is approved which was approved right away. I did not hear any confirmation about my dress being ship. I emailed them a few times. I got one respond " my dress is pending" I need to have the dress by the 10th of February to wear to a 50th Dance Party. I doubt I'll even get this dress. I went to Pinterest site and someone comment to be beware of this company. I wish I saw that before I order the dress. I think we all need to write the business bureau about this company.

Lulugal should not be allowed to do business in the US. I had no idea I was ordering from China, although if the company were to operate honestly and openly I might have ordered from them anyway. As it was, when my products came I found the jewelry to be of carnival quality and the clothing poor quality and undersized by at least 3 sizes. I suspected something was amiss when I looked at the receipt to find that no items were listed, nor prices. It appeared it was being sent to me as if I were a wholesaler. I suspect Lulugal has found a way to bypass US import taxes. When I contacted them to return I, too found that they claimed to not find an order number. Without the # I could not get into the return or complaint section. I also filed a claim with Paypal and will be contacting the credit card company to complain. Then they responded to me and suggested I try to sell the poor products on my own as it will cost me too much to ship them back to China. This is a very poor way to do business and I believe it borders on being a scam. I will be reporting them to the federal trade commission, hoping they will know what to do.

I agree whole hardly. I order two coats one was a long Black fake fur line zip up coat with a hood to small !On the bag it had a sticker on it saying X5. I had order xxL thinking I would have plenty of room WRONG. The other two were the red double breasted coat first one I order said xxL which I wanted but I could not get my arm in so I took it to my son and had his wife try it on and I would give it to her for Christmas. She got it on and close but it was tight across her chest. SO I had her 13 yr old daughter try it on it fit good but she wanted to try and do a flip with it on mother said no and gave it back. SO HERE I AM trying to read the return order and what the hell its in Chinese can't read it.

I ordered a coat from LuLugal and chose the size based on the size chart they provided. The coat arrived a week later than promised and was tiny. I tried to call customer service as their website says that is the only way to know how to return unusable merchandise. I have called their customer service number at least 50 times and it is always either busy or rings and rings until a voice comes on saying all circuits are busy; call back later. What can I do?

My experience was almost identical to yours. I ordered a dress Thanksgiving weekend 2016; did not research reviews; waited until mid-January when I received it after being "stuck" in Shanghai. Even though it was the correct dress, it was the wrong size, which was too small of course. Returning would cost almost as much as I spent to purchase it. I was told to keep it and would be given a 20% discount on next purchase. No thank you. I hoped a friend would be able to wear it, but, it was too small for her as well. I am now stuck with it that I will eventually donate to the needy.

I have NEVER experienced such crap! Absolutely nothing like it was advertised. This business is nothing but a sham. Do not waste your money.

Order #LL7013022343474404. Placed on 1/30/17. Payment made. Received no info on a delivery. Kathy Belkey
145 Morvale Rd
Easton, Pa. 18042

Kathybelkey@gmail.com
[protected]

If no response I will contact credit card company

I need to return and they say I need a Ticket not understanding what they want. Tried sending an email and tried calling them but its international call and will be charged and don't want to pay because I will have to pay for shipping charges. Never will I order online esp. If it's from China.

I need to return and they say I need a Ticket not understanding what they want. Tried sending an email and tried calling them but its international call and will be charged and don't want to pay because I will have to pay for shipping charges. Never will I order online esp. If it's from China.

They keep asking for an order number..there is none..picture is all the info I have!

I SO wish I had read the reviews prior to ordering. The items ordered came no where near fitting. Size chart is way off. Order No.: L1701070004442296 Very disappointed as I absolutely loved the items. Arms on both items are way too small. Not at all satisfied. My preference would be to return the items as there isn't an option for a larger size.

They sent me a ticket ID of. TO433972143 for the sale of the product. The only number listed, which may be the model number is USD7.12. I have tried contacting them but never a reply. I only paid $7.33 for it but it's still not right to take my money without sending me the item! Can you help me?

Lulugal is changing their name to Liligal because you can find so much relevant negative information about them with a Google search. I ordered 3 items, all were 4 inches or more too small in the bust. Each item had measurements listed online, so I knew they would fit when I ordered. First they suggested I donate the items and be a good person. Then they suggested they give me 40% refund and keep the items, as it would be extremely expensive to ship back. I'm not accustomed to losing a chunck of money when I'm sent items that were misrepresented and unservicable. After pestering, they gave me a Maryland address to ship the items back to for a full refund. I had just opened a PayPal dispute for this order, but figured I'd send the items back and close the dispute if they refunded my money. They received the items, and told me they would freeze my refund unless I closed the dispute (which would leave me no recourse, no items, no money.) I've proceeded through PayPal but it has been a fight, because I've had to screenshot my conversations to prove they asked me to send to Maryland, show proof of tracking, etc. These people should be banned from doing business in the U.S.

I ordered a coat in January; received it in March after numerous questions about when it would be shipped, etc. While waiting, early on, I ordered 4 tops sizes Medium; they came...1 was a medium; 2 appear to be smalls; 1 appears to be extra small. I had no idea this was a foreign shop...garments cheaply made. I am donating tops to the Salvation Army. I would never return them, because I am positive they would resell, and I would NEVER get a refund!

I placed order in mid December, was told it would ship next day. When I hadn't rec'd it by January, tried to research it on their website and they claimed to not have a record of my order. Their "chat" is only a few hours in the evening, and you have to have order # to reach them. They provided a phone number that both my cell and house number could not connect to. Website said "For USA inquiries". I finally had to go through Paypal to reach them, and they suddenly "found" my order and said it was in transit and to "be patient". I replied back that I just wanted my money back and they refuse to pay me. This has went on for 10 days now. They sent Paypal a tracking number, but when I click on it, my computer blocks me from going to the website, and said there was a security issue. I finally found an email for service, and began contacting them through it, and they will only say "be patient" and "we close over weekend, delayed shipment" and "you can return package after it delivered and we will refund money". I explained I was not going to accept package, and if I had known it was coming from China, would have NEVER ordered in first place. I have had to escalate my dispute into a claim with Paypal. I did some research and this company has horrible reputation (which I normally check, but you see them advertised EVERYWHERE). I wish I knew how to block them from doing business in US. From all that I am read, the products are not what is ordered, the quality is horrible, and customers have to force them for information and the returns are sometimes never resolved.