Lulu Gal / Poor quality, unethical behavior
I saw their sweater on Pinterest. Satisfaction is guaranteed and I thought the sweater would be perfect for Christmas . Quality is terrible, fabric feels like plastic, and the trim along the edges pulls and puckers the edges. Package arrived with smudged address and no paperwork inside. When you go to their website to read about how to return when not satisfied, it stated the only reason for a refund is defective merchandise. All other reasons must be approved by the company. Wrong size, not fitting, wrong color, etc are not reasons for a refund. Full refunds are about 60% because the rest is shipping and handling.