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1.8 24 Reviews

Lukoil Complaints Summary

5 Resolved
19 Unresolved
Our verdict: When using services from Lukoil with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Lukoil reviews & complaints 24

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S
11:45 am EDT

Lukoil Customer service

There is a male foreign gas attendant at Lukoil located at 584 Beverly Rancocas Road Mount Holly, NJ 08060 that works the morning shift from 8am to 5pm. The attendant has harassed multiple members of my family when they are purchasing gas from that station. The attendant told me that I couldn't buy gas if I didn't purchase at least $20 dollars at each refill and he has gotten into several arguments with my daughter about buying gas since he requires that you purchase $20 dollars or more with every refill. I wish someone within your company would address this issue as soon as possible.

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8:39 am EDT

Lukoil Gas station attendant customer violently service towards me.

Good morning on Saturday 4/8/2023 i was at a lukoil gas station in New Jersey at 27 Rt 4 east i was there trying to buy some gas when the attendant rudely begin talking very harsh to me saying i don't have time for this [censored] it became a heated verbal exchange between the two of us he then threw my my money at me I then knock some candy on the floor. He then went and got a bat and bust my window of my 2019 GLS Mercedes Benz SUV causing $1,100 dollars in damages. He stated in front of the police officers for me to bring my receipt for the window and he would gladly reimburse me. This morning i go by the gas station and now he is telling to see the owner before i take this to civil court and press charges i would like for this matter at hand to be dealt with. A police report was filled by the 3 officers who arrived on the scene.

My Name Is Rodney Carrington

Address

2 Kinderkamack Rd Unit 405

Hackensack NJ 07601

Phone# [protected]

Email [protected]@yahoo.com

Thank you.

Desired outcome: All i want is to be reimbursed for my window and the matter will be over.

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9:34 am EDT
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Lukoil Deli mart supervisor/lottery clerk

Today around 830am I entered 3513 US Route one southbound a Lukoil gas station with a Mart that plays lottery for its customers. I frequent this mart often and from time to time I play lottery usually one or two numbers at a time.

I noticed the clerk taking lottery numbers verbally and issuing tickets to the patrons in line before me. When it was my turn the clerk and his supervisor displayed frustration and anguish hostility towards me and at the same time directing him instructing me to use a slip or he would not issue me a ticket. I complied with filling out a slip for one ticket and I expressed my dislike and concern for how I was being treated. The supervisor then commence to shut the machine off refusing and denying me the remaining lottery business I had there at the mart. The clerk then put an out of service sign And told me to leave the store as I recorded his actions. I expressed to him that this behavior is intolerable and unethical. I’ve already lodged a verbal complaint under case number 221441. And I am unable to receive a copy of that complaint so i am sending a written complaint to the same.

Case # 22-1441

Investigator Finny

NJ LOTTERY

Desired outcome: Apology from store clerk.

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Is Lukoil legit?

Our verdict: Complaints Board's thorough examination reveals Lukoil as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Lukoil stands out for its commitment to quality and security. Clients considering Lukoil should delve into its customer service record to gauge compatibility with their expectations.

Lukoil earns 94% level of Trustworthiness

Perfect Trust Endorsement: Lukoil achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Lukoil. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Lukoil.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lukoil.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Lukoil and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Lukoil's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
ComplaintsBoard
K
6:53 pm EDT
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Lukoil I'm guessing air instead of gasoline

Went to Lukoil on 344 NJ-18, East Brunswick, NJ 08816 pump #4 on 9/9/22 @17:59 for a quick $10 of gas for a quick run to the bank. I had 17 miles left when I pulled up and when done I had gotten 2.733 gallons but my mileage readout did not go up. I figured maybe it will update but nope. Drove away and 10 miles later nothing. Seems like there may be a faulty pump on #4. With $10 on average there is a 60 to 68 mile addition with current prices.

Desired outcome: I'd appreciate a refund for the gas I did not receive. I had to fill up at another gas station for a jump in the mileage. I did not get any gas from the Lukoil $10 otherwise the meter would have read over an 100 miles in the tank

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4:16 pm EDT
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Lukoil Overcharged

Hi

I am writing in regards to overcharge at this lukoil gas station at stelton road in south Plainfield NJ.,they have gas priced at 3.81/gallon on Aug 26 at about 9:30 am I filled up my tank with about 15.85 gallons the price should be $61 fewcents but the attendant charged $75 as per pump reading , I brought it up to the manager sunce I didn’t have the receipt they did not pay me back $15 which the attendant pocketed they must have been doing this with other people as well please look into this.

Desired outcome: Want my money back

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8:47 pm EDT

Lukoil Rip off

I went to the Lukoil gas station on 100 E Kings Hwy, Maple Shade, NJ 08052 between 6pm and 7pm June 18. I told the gentleman there I wanted to pump $14 regular gas in the car and he tried to charge me $40.

I turned back and saw that the pump was over $35 before I jumped out my car to stop the pump. I asked the cashier inside for a refund but she said they do not do refunds. This was a lie as you will see later. She then accused me of lying. I had a witness who also confirmed I requested $14 gas.

The whole experience was horrible. She called the owner who then told me I was not telling the truth and I in fact asked for $40 gas because thats what the employee said I asked for. He then proceeded to tell me if I didn't want the gas, they would call a mechanic to pump out the gas from my car so they can have the $20 they over charged me! (So now they can provide refunds). That was ridiculous! Obviously I dont care about the extra gas because I didnt ask for it to begin with! I had an appointment that I missed because of this nonsense and I wasn't going to wait for a mechanic to rectify their mistake.

Customer service is disgusting and at a very low degree here.

"Bob" the owner was very rude and disrespectful. I have never experienced this before at any gas station ever. Management needs to do better. After reading some reviews I saw that some people was dissatisfied with the customer service here and have been ripped off the same exact way. I should have looked at the reviews before. I don't think I would ever pump my gas at this location or any Lukoil company again.

Desired outcome: I will like a refund. Lukoil 57264 shows up on my statement. Hopefully that helps

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7:43 pm EDT

Lukoil Gas station

I went to gas station if I could put on my credit card is no it’s was I think it’s fair I had paid cash for the guy stupid you need fire him. I want money back it’s ridiculous I have paid for his mistake you need hire better people I am really angry and mad angry with gas station I will never go back station after I want he did. He should paid for his mistake if fix the I will go police department

I am tired of this they get away with everything I am done with Spanish people

Thank you Rosalia

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10:09 am EDT

Lukoil Service at gas station

I was a gas station in last night Roxbury New Jersey

I tell guy put 15.00. He filled up my tank he tell I have paid for I don’t think he fair I have paid for it he was it’s he was mistake not mine

I am really angry with the guy if can’t understand English you need to get him fire please contact text me at [protected]

Hire people could understand English

Thank you Rosalia

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9:15 am EDT

Lukoil Disgusting language and rude service.

This morning, May 3 7:10am, I was cursed out by the gas station attendant for "pulling up to the wrong pump." There was no cone in front of it. He simply wanted me to go to the nearest one so he would not have to walk across the lot. Then starting flailing his arms around making a mockery of my decision. On top of that he was cursing at me calling me an idiot and told me to "get the [censored] outta here!" All in front of a crowd of friends that were sitting in front of the shop. I do not appreciate that as my morning commute into the city is already stressful enough. There is no need to put anyone down, especially for something so ridiculous. This is beyond frustrating and I hope that man gets reprimanded before he escalates a fight with someone.

Desired outcome: Not to be treated like garbage when getting gas

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6:04 am EST

Lukoil compressed air

I pulled into this location with to pump air into my rear tire which is really low. I live in Connecticut and I'm traveling with my children in the car. For some reason the air compressor machine is not pumping the tires at all. The pressure of the machine is really low and not working properly. I spent $2.00 trying to get air into my tire. After unsuccessful attempt to get air i brought the matter to the 2 attendants attention and they just brushed it off and said it was working properly without even checking. I would like my $2.00 back. These attendants were not receptive and as small of an issue it may have been it's still my money lost and me having to drive unsafely to another gas station for air.

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1:03 pm EDT
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Lukoil gas station payment/ wrong amount

Dear,

Please check my payment I made at gas station on the following location:

LUKOIL Puurs (Breendonk)
Koning Leopoldlaan 13, 2870 Puurs, Belgium
+32 3 866 01 20
https://goo.gl/maps/257AdAQskfpHvyH97

for my car plate no:
7AE2983 - Czech Republic

On 21/07/2019 at 19:50 pm

Amount : 535 Emirate dirham = 127€
I filled my car around 30 ltr gasoline

The machine dedicated big amount as the ltr price is around 1.5€

My debit card no. End with 8255

Please refund the extra amount to my account and contact me on my email
[protected]@me.com
Mobile [protected]
My Name is Manhal salama

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10:32 am EDT

Lukoil accuracy of pumps

Yesterday 5/26/19 i was at the Luk Oil at 1445 Old York Road Abington PA 19001 when pump #9 malfunctioned. I chose regular unleaded and pushed the button, I didn't see a light nor a confirmation that it was going to pump that type of gas however since I did press that button I assumed it would. Instead when I got my receipt it gave me premium. I got 14 gallons which should have been 2.95 gallon instead I was charged 3.49 which was about $8 I was overcharged. I come there every week and get the same gas and when I tried to explain to the attendant he just pointed to the receipt and would not listen to me. Very disappointed at the customer service there and will most likely go to the Sunoco across the street. It only takes one bad experience like that to lose a customer of many years. I think there needs be some type of customer service training. He was basically like a robot. I would also like a refund

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12:52 pm EDT

Lukoil unethical behaviour

This gas station doesn't even deserve one star...I stopped there to by low leaded gas using my credit card and after I finished pumping and paid for it. I noticed on the machine the total price seemed too high. On top of it, the gas pump machine didn't even print out my receipt and I had to go inside to retrieve it. The elderly man that I spoke to said I must of accidentially hit the high leaded price button and it automatically changes. I said No I did not, but he didn't want to hear it! He was quite nasty. In all my years, this had never happened to me. Be very careful at this station and buyer beware! Yes, I would love a refund!

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12:42 pm EST

Lukoil gas station attendant

I stopped for gas at the Pennsauken Lukoil station on Haddonfield Rd. and the pump wouldn't stay on. The attendant told me if I wanted to get out of the car and hold the pump I could since she wasn't doing it because my car was broken. It's snowing and basically she didn't want to hold the pump even though that's her job. She charged me $1 which is apparently the cost for the amount of gas the pump put in my car (gas is 2.41 a gallon)

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7:59 pm EDT
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Lukoil cashier rude

This past monday the 7th I stopped to put gas in my car the agent that was working if I'm not mistaken her name tag said Kasi was the most rude individual I have ever met in my life I was at the langhorne location on 413 I will never visit a lukoil again because the way she treated me I have never been treated this way by anybody in my life truly disappointed

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Bernadette Callaghan
, AU
Jun 22, 2019 2:40 am EDT
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Went to a Lukoil station in Namur Luxembourg yesterday and found out later when I checked my credit card that I was charged double for the fuel. The attendant would not assist me when I enquired.
Terrible service.

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5:25 am EST

Lukoil Deceptive pricing

Lukoil in Exton, PA posts the price of cash and credit for regular gas but doesn't light the part of the sign that says cash and credit so most people would think it is the price for regular and plus or premium. I got plus gasoline at the pump and realize after the price climbs over $50 that while regular gas is $2.31 they are charging $3.45 for plus. When I approached the owner to ask he told me so what that is what they do. I will never go to a LukOil ever again. That is shady business practice and I don't know how they intend to stay in business if they are going to scam their customers.

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4:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lukoil Ripoff

I asked the attendant for $15, next thing I look over and it's at $36! I quickly wave the attendant over and tell him I asked for $15, he claims I asked for $50. I repeat that I didn't ask for that much. I call the police and I look back over and it's at $44. The gas attendant made a mistake and I should not have to pay for that. I will NEVER go back to a Lukoil ever again. Once the cops say I have to pay it, the attendants look at each other and start laughing. They are extremely sneaky!

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sasha S
, US
Jun 18, 2022 8:35 pm EDT

This is EXACTLY what happened to me ! I said $14 and they said I told them $40! What a rip off. I was at the gestation on 100 E Kings Highway, Maple Shade NJ

I sent an email to Lukoils customer care account customercare@lukoilusa.com hopefully they go check these guys out! They are horrible people.

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5:45 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lukoil - Overcharge at Pump

The other day, I went to Lukoil, as usual. The attendants are familiar with me, as I go there frequently (it is the only gas station that I pass on my way home). I asked for $20, cash, in gas, as I always do (and this guy knows this!!). Instead of putting $20 into the pump, as had always been done before, he MUST have just let it "fill up", because as the...

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2:57 am EDT
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Lukoil Deceptive Pricing

I just spent $75 to refuel the 16.5 gallon tank of my mid-size sedan at the Lukoil in Pennington, NJ. My Acura takes only Premium gas.

I thought I was paying $3.99/gallon. When I got the receipt, it said $4.49/gallon. I looked at the sign again and noticed that they deliberately list the prices backwards so that the premium price is listed on the right side of the sign and the premium is listed on the left. And they charge 10cents more per gallon when paying by credit card--yet I paid with a debit card and was still charged as though it were credit.

It turns out it was the most expensive gas on my drive home to west central Jersey. The premium down the road from me is only $3.86.

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5:02 am EST
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Lukoil not notifying will not accept lukoil

would accept lukoil credit card issued by station owner the lukoil corp without any notices or posters

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