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Lufthansa / fraud and cheating

1 Main StreetSanta Clarita, CA, United States Review updated:
Contact information:
Phone: 800-581-4600

Miles and More is a total rip off there customer service center in California is staffed by nothing but idiots and ###s one in particular is Monica. She is supposed to be a supervisor and is a total ### and idiot.

The scam is they make you use 50K miles to upgrade and they will not confirm the upgrade until you have purchased the ticket. So they can tel you they have the upgrade space and then you buy the ticket and have to cal back to the M & M service center to find out there is no upgrade and no refund on your ticket.

British Airways is much better only 25K to upgrade and confirmed at time of booking.

If anyone at Lufthansa reads this fire that IDIOT Monica.

Sort by: UpDate | Rating


  • Sc
      21st of Apr, 2009
    0 Votes

    Seems that one a complainant uses bad language and calls people names he/she has already lost the argument.
    What happened to MANNERS in the U.S. of A?

  • Mi
      27th of Jan, 2010
    0 Votes


  • Mi
      27th of Jan, 2010
    -1 Votes

    9 11 is what happen . People don't got time for B.S.

  • Fl
      2nd of Feb, 2011
    0 Votes

    I totally agree with the complainant and probably this is the kind of language these jerks deserve. They cheat customers with the miles they should get and then it is either no answer or a BS answer.

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