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1.5 223 Reviews

Lufthansa German Airlines Complaints Summary

28 Resolved
195 Unresolved
Our verdict: With Lufthansa German Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lufthansa German Airlines reviews & complaints 223

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2:30 pm EDT
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Lufthansa German Airlines outrageous fees/ no customer service

We flew into Munich and had a connecting flight to Madrid. Sat at gate for 2.5 hours . Saw other flights going out of same gate to other destinations. Asked about our flight. Told it would be late . Asked again and was told "I too busy to talk to you". Announcement made for flight to Amsterdam only in German. Flight took off . We were then told we missed it and charged $250 each re booking fee. Filed complaint. It was denied. They have since refused to return phone calls or emails or give names and numbers of supervisors.

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spiderman77
Glenview, US
Aug 09, 2013 10:22 am EDT

email here, head of complaints, they give a response christoph.franz@dlh.de

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Lufthansa German Airlines lost luggage / claim for reimbursement of replacement purchases

On 11 Jan 2010 my partner flew in from Afghanistan to Germany and then Germany to London Heathrow on Flight LH4740 to find his luggage missing. At the baggage tracing desk at Heathrow Terminal 1, he was given File Reference: LHRLH17534 / 11 JAN 10 / 2132 GMT for his Tag No. LH141112 and a sheet of paper with contact points for lost luggage. He was instructed to buy what items he needed until his luggage was found and delivered. He was promised he would be compensated at 50 percent for clothes and 100 percent for toiletries. The missing luggage was found and delivered within a week.

Subsequently he sent a fax to the Customer Feedback Europe fax number [protected]) with a copy of all receipts. This was followed up with a hard copy of the same information to the mailing address (Lufthansa Customer Relations, PO Box 1289, Liverpool L69 3AX). He waited but nothing happened.

He tried calling the London Heathrow Terminal 1 baggage tracing desk telephone number and was given the run-around. He then resubmitted all information and receipts by letter and fax and email. He received an email reply on 17 March 2010 (feedback reference number [protected]) but no further action from Lufthansa.

My partner has now been re-deployed to Afghanistan and left the matter in my hands. I sent a letter dated 29 March 2010 with full details and receipts requesting a refund. I have received no response. I have resent all the information via the www.Lufthansa.com customer feedback email form though this is now the 4th time of asking.

Our customer feedback is that this is totally unacceptable service by Lufthansa and we demand that the claim be dealt with immediately and the promised reimbursement made.

Moral: do not check your luggage, do not let it out of your sight, do not trust their promises, do not fly Lufthansa ever again.

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Olaleye margaret
Houston, US
Mar 05, 2011 4:41 pm EST

I arrived in Nigeria on Dec 26, 2010. luky to find 1 bag after 4weeks of my arriver, up till now still missing 1. i filed the complaint before i left Nigeria on the 31st of January, and i reported it on the 1st of Feb when i arrived in Houston. I've been calling since then, but no possitive answer yet. It's now over 3months. I called 2 days ago they said the deliver has deliver it for me in my house here in Houston on the 21 feb. which is a great lie, thats very ridiculus to lie about something like this. Now i need urgent respond to my luggage and my refund for everything, i've been patient enough. My claim number is Los LH37847

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dave from the broch
, NG
Aug 26, 2010 3:07 pm EDT

lufthansa are a disgrace - they lost 2 of my luggage for my flight to nigeria - they phoned to say the luggage had arrived the following day and they would DHL it - they did and i only got of the bags - the [censored]s should have realised that there was 2 items missing when the single item arrived - they had documentation to compare against.

I am still waiting for my 2nd luggage and they couldn't care less - i have malaria tablets which i desperately need.

i am pursuing legal action - they are answerable to the law, in particular the montreal convention

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soricon
Simi Valley, US
Aug 20, 2010 1:22 pm EDT

We have exactly the same problem traveling from Romania to US. A month and a half after we submitted the claim, I have no idea who to call anymore. I posted more details here:
http://reviewhorizon.com/2010/08/how-lufthansa-sucks-they-lost-my-mothers-baggage-and-there-is-nothing-we-can-do-to-get-compensated/

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golfcaddie
Coventry, GB
Aug 09, 2010 11:10 am EDT

We had the identical problem as you and after 8 months of still no response we finally have taken them to court Via the small claims court. This process is on going.
I will never fly Lufthansa again.
We were on a Cruise without any luggage all over Christmas.

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6:14 pm EDT
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Lufthansa German Airlines served non veg. meal to a vegetorian passenger

DEAR SIR/MADAM,

LAST YEAR (NOVEMBER, 2009), I BOOKED MY FLEIGHT BY LUFTHANSA AIR WAYS FOR BOMBAY RETURN, AND CONFIRMED THE VEGETORIAN MEALS FOR ALL THE SECTOR ( BEACUSE OF MY
RELIGEON FAITH, WE MAKE SURE NOT TO TOUCH NON VEG. FOOD), INSPITE OF THAT THEY SERVED
ME NON VEG.MEALS, AND UNKNOWINGLY I ATE PARTIALLY NON-VEG., LATER ON I REALIZED THAT IT WAS SOME THING DIFFERENT THAN VEGITORIAN MEALS, IMMEDITALY I WENT TO TOILET AND STARTED VOMITTING VERY BADLY, I CALLED THE SUPERVISOR AND COMPLAINED ABOUT IT.AGAIN THE SAME THING HAPPEND WHILE RETURNIG BACK TO N.Y.THEY SERVED EVERY PASSENGERS THE MEALS, BUT NOT TO ME, WHILE ASKING (WHAT ABOUT MY FOOD), THEY TOLD ME THEY DON'HAVE THE VEG. FOOD.AND THEY EVEV NOT BOTHERED TO GIVE ME SOME FRUITS ETC. I WAS FULLY HUNGRY, TILL I CAME BACK TO MY HOME, AND EAT.
I WROTE IN SHORT, DETAILS CAN BE SUBMITTED LATER ON.I WROTE SO MANY LETTERS TO LUFTHANSA, BUT NO ACTION HAS BEEN TAKEN PLACE., WHERE AS THEY SPOILED MY RELIGEOUS VIRGINITY, AFTER 64 YERS OF MY LIFE.I WAS A FREQUENT FLYERS OF LUFTHANSA, MY WIFE AND ME EVERY YEAR USED TO FLY BY THIS AIR LINES ONLY.
KINDLY SUGGEST ME WHAT TO DO AGAINST THE AIR LINES, IF I DON'T DO ANY THING, THEY WILL REPEAT THE SAME THING WITH THE OTHER HINDUES, AND SPOIL THEIR
RELIGEOUS VERGINITY & PURITY OF SOUL.
WITH REGARDS,

YOURS TRULY,

KUSH CHAKRABORTY

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FPB2
, IN
Apr 07, 2010 2:29 am EDT

I agree with what cubfan1975 says about composing a professional complaint. First of all, you should be complaining directly to the airline instead of on a public forum. You don't seriously expect Lufthansa to be looking through this forum do you?

Further, you absolutely cannot write a complaint in capital letters. It will just be thrown away. If you want to be taken seriously then write a proper, professional looking complaint and send it DIRECT to Lufthansa. Just go to the Lufthansa website and look for details of whom to send the complaint to.

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cubfan1975
New Carlisle, US
Apr 07, 2010 2:04 am EDT
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Well, I hate to say it but maybe someone would take you more seriously if you composed a complaint that was well written and spelled correctly. Besides, get a life and eat some real food. The vomiting sounds pathetic, maybe you weren't used to protein. Way to go Lufthansa for popping Kush's cherry!

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3:40 pm EDT
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Lufthansa German Airlines lufthansa name the a380 competition: total scam

Just wanted to let you know that the competition was a total scam (people using scripts, website bugs), but what was more infuriating is that Lufthansa treated a frequent flyer member like crap - mocked me via email answers, never confirmed or answered my faxes, and almost ignored me on the phone. All I wanted was them to fix the link to my nomination (stopped working after a few days).. or at least listen to me.

Besides the whole competition fraud, I really believe that their mileage program is the weakest of all the ones I have (Airfrance, El Al, etc) and I get poor treatment when I try to order tickets on the phone, unlike Airfrance/KLM that talk to me like I'm a prince.

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Lufthansa German Airlines the letter sended from lufthansa airlines is true or fack

LUFTHANSA AIRLINES UK.
Lufthansa London Office.
The Lawn Shopping Concourse,
Paddington Station
London.

London Heathrow Airport Code: LHR

E-mail: lufth.[protected]@execs.com
lufth.[protected]@gmail.com
career.[protected]@adexec.com

Phone: [protected]

CONFIDENTIAL!

ATTENTION: PRIYANKA KUMARI

JOB DESIGNATION: Sales Executive (ticketing )

Job Ref Number: LFTH/JOBEXP//0919UK

Job location: Heathrow - London's Premier International Airport

LUFTHANSA AIRLINES APPOINTMENT LETTER AND CONTRACT DOCUMENT

Congratulations, you have been successfully appointed for the position stated above.

The mode of our selection was basically on Resume Assessment and Work experience.

We employ staff based on four core values namely Productivity, Interpersonal skills, Career Ambitions and Character, we expect all our staff to exhibit these core values also we ensure that all our staff especially our International employees are comfortable.

Attached herewith is the soft copy of your appointment letter and Contract document which you have to read understandably.

Kindly follow the below stated instructions categorically, which includes the following:

A) Sign and send us the soft copy of your contract document via email attachment.

B) Send the front personal data page of your international passport through e-mail attachment to to us through email attachment to enable us procure a work permit visa in your favour

C) The hard copies of your appointment letter had already been dispatched
to Roger Gherson of Ghersons Solicitors to enable them process your Affidavit Attestation Certificate from British High Court here in U.K.

Affidavit Attestation Certificate from British High Court is an agreement you need to sign with our authorised Immigration Attorney to enable us procure a Visa and work permit paper on your behalf without fear of you migrating into U.K to constitute nuisance.

D) Lufthansa Airlines UK will take responsibility of your Visa and Air ticket once you present to us your signed Affidavit Attestation Certificate from Roger Gherson of Ghersons Solicitors U.K .

E) In order for you to obtain your Affidavit Attestation Certificate you are hereby, instructed to contact Roger Gherson of Ghersons Solicitors with below contact information.

Ghersons Solicitors

1 Great Cumberland Place,
London, W1H 7AL .

VAT No: GB [protected]

Telephone +[protected]

E-mail [protected]@yahoo.co.uk
gherson.[protected]@lawyer.com

F) Failure to provide Affidavit Attestation Certificate from British High Court
within the stipulated time means an automatic termination of your appointment.

G) Make sure you furnish the Immigration Attorney with your phone number and your present resident address.

PLEASE SIGN AND RETURN THE CONTRACT AGREEMENT VIA E-MAIL ATTACHMENT.

PLEASE CONTACT US BY PHONE FOR FURTHER DETAILS.

Congratulations!

Best regards

Mr. George Miller.
HEAD HUMAN RESOURCE

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Lufthansa German Airlines delayed baggage

4 bags did not arrive with us when we arrived in Mumbai from Munich. 2 bags came 5 days later and 2 more came a 8 days later. Very poor customer service and lack of ownershio and poor sensitivity to problems caused by their incompetence

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SARKAR2011
, IN
Dec 28, 2010 2:31 pm EST

LUFTHANSA is ONE OF THE POOREST SERVICE PROVIDER among ALL INTERNATIONAL AIR SERVICE PROVIDERS.
NO NODAL OFFICERS -- To TAKE UP THE ISSUES.
NO EXACT UPDATES OF THE BAGGAGES MISSING from PAST 4 DAYS.
BANGALORE TEAM SAYS TO CONTACT MUMBAI WHERE AS MUMBAI NUMBERS ARE NEVER ANSWERABLE.
Tel : +91 22 [protected] and Tel : +91 22 [protected]
EVEN INTERNALLY BANGALORE AND MUMBAI BAGGAGE DEPARTMENTS ARE NOT REACHABLE ON PHONE NUMBERS>>THEY CONTACT EACH OTHER AT FAX NUMBERS Fax : +91 22 [protected]
ITS LIKE KIDS MANAGING THE SERVICE DEPARTMENTS
REQUEST --) PLEASE INFORM ALL OF THE INDIVIDUALS, CORPORATE HR's, BUSINESS
DON"T GO FOR LUFTHANSA AT ANY COST...
LET BE THE LAST OPTION YOU HAVE FOR THE DAY..BETTER PLAN FOR THE NEXT DAY INSTAED OF GETTING HARRASED.

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Lufthansa German Airlines they take your money and give you nothing.

This company took $1500 of our money and gave us NOTHING! We bought a ticket and my girlfriend became ill. She went into a clinic for treatment and recovered.
In the US a ticket is good for one year. However in Romania its only good of six months. So Lufthansa is saying they have no obligation to honor the ticket.
DO NOT EVER FLY THIS AIRLINE! They take your money and will not honor you ticket under unusual circumstances! They don't care about their customers. They will screw you if they can.
I will never purchase a ticket from them again and neither should you. There are other honorable carries out there that will work with their customers and you should make every effort to work with them.
Lufthansa you don't care about your customers! You just take the money and give nothing in return.

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Priyanka kumari
, IN
Mar 23, 2010 4:04 am EDT
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Dear Concerned,

Here Priyanka Kumari From India, as per the Letter i have received from Lufthansa Airlines, Is it Selection is done on Behalf of my Resume assement and work Experience.Please Confirm me Whether Appointment letter Sended by you is effective or Fack.Reply me as soon as possible, So that I could able to send my document and proceed further.

All The Referral Which I have been received from Lufthansa, Please Find in Attactement and Below.

Your Faithfully

Priyanka Kumari
Contact : [protected], [protected]

LUFTHANSA AIRLINES UK.
Lufthansa London Office.
The Lawn Shopping Concourse,
Paddington Station
London.

London Heathrow Airport Code: LHR

E-mail: lufth.airlinejobs@execs.com
lufth.airlinejobs@gmail.com
career.lufth@adexec.com

Phone: [protected]

CONFIDENTIAL!

ATTENTION: PRIYANKA KUMARI

JOB DESIGNATION: Sales Executive (ticketing )

Job Ref Number: LFTH/JOBEXP//0919UK

Job location: Heathrow - London's Premier International Airport

LUFTHANSA AIRLINES APPOINTMENT LETTER AND CONTRACT DOCUMENT

Congratulations, you have been successfully appointed for the position stated above.

The mode of our selection was basically on Resume Assessment and Work experience.

We employ staff based on four core values namely Productivity, Interpersonal skills, Career Ambitions and Character, we expect all our staff to exhibit these core values also we ensure that all our staff especially our International employees are comfortable.

Attached herewith is the soft copy of your appointment letter and Contract document which you have to read understandably.

Kindly follow the below stated instructions categorically, which includes the following:

A) Sign and send us the soft copy of your contract document via email attachment.

B) Send the front personal data page of your international passport through e-mail attachment to to us through email attachment to enable us procure a work permit visa in your favour

C) The hard copies of your appointment letter had already been dispatched
to Roger Gherson of Ghersons Solicitors to enable them process your Affidavit Attestation Certificate from British High Court here in U.K.

Affidavit Attestation Certificate from British High Court is an agreement you need to sign with our authorised Immigration Attorney to enable us procure a Visa and work permit paper on your behalf without fear of you migrating into U.K to constitute nuisance.

D) Lufthansa Airlines UK will take responsibility of your Visa and Air ticket once you present to us your signed Affidavit Attestation Certificate from Roger Gherson of Ghersons Solicitors U.K .

E) In order for you to obtain your Affidavit Attestation Certificate you are hereby, instructed to contact Roger Gherson of Ghersons Solicitors with below contact information.

Ghersons Solicitors

1 Great Cumberland Place,
London, W1H 7AL .

VAT No: GB [protected]

Telephone +[protected]

E-mail ghersonsrogersolicitors@yahoo.co.uk
gherson.roger@lawyer.com

F) Failure to provide Affidavit Attestation Certificate from British High Court
within the stipulated time means an automatic termination of your appointment.

G) Make sure you furnish the Immigration Attorney with your phone number and your present resident address.

PLEASE SIGN AND RETURN THE CONTRACT AGREEMENT VIA E-MAIL ATTACHMENT.

PLEASE CONTACT US BY PHONE FOR FURTHER DETAILS.

Congratulations!

Best regards

Mr. George Miller.
HEAD HUMAN RESOURCE

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Lufthansa German Airlines offer letter

Dear Sir, /Madam,

Good day we write to confirm to you that we are aware of the job offer going on in Lufthansa Airways Ireland, We write to confirm the GENUINE or AUTHENTICITY of the job offer further to your email sent before we start the processing of your traveling documents as your informed by you employer and as the whole processing fees have been paid to us by your employer Lufthansa Airways Ireland.

Before we proceed we will want you to send to us you’re IRELAND CERTIFICATE OF ATTESTATION for securing your new job with Lufthansa Airways Ireland. If you have it send it to us but alternatively if you do not have CERTIFICATE OF ATTESTATION you have to contact Ireland government accredited appointed attorney here who will get it for you from Federal Ministry of Justices since your not Ireland be informed that you will not pay him or his professional fees Ireland government pays them.

The cost of getting CERTIFICATE OF ATTESTATION including Swearing of Affidavit of Claim by government accredited appointed attorney and notarized affidavit is 485 GBP ONLY (Four hundred and Eighty five Great Britain pounds)

Below are there contacts details:

Highfield and Wellington Associates

Solicitors & Advocates of United Kingdom

17b Church Street Tewkesbury Gloucestershire GL20 5RH, Gloucester, UK

Email: [protected]@hotmail.com

Phone/Fax: +[protected], +[protected]

Contacts Person: Michael Hart Highfield or Bruce Nat Wellington

Website: http://hwassociates.eu.pn

All visa applications must be made online at www.embassyofirland.net and your

Supporting documents must be sent to the Irish Embassy/Consulate in the

Country you are currently legally resident in after the processing

The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. It is the policy of the Department of Justice, Equality and Law Reform and the Agencies and Offices using its IT services to disallow the sending of offensive material.

Should you consider that the material contained in this message is offensive you should contact the sender immediately?

Thank you for your cooperation.

Yours truly,
Bruce Cummins

Visa Section Work/Resident Permit Expatriates Employment Department Ireland Embassy.

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Lufthansa German Airlines a method of revenge

I have a new plan to deal with Lufthansa following there lack of response to complaints. Its a little consumer rebellion.

1) do not check in online (this means they find it harder to work out when they have overbooked)
2) check in JUST BEFORE check in closes. This increases the chance of financial compensation and/or free upgrades when they have overbooked.
3) do not board until the last minute. If more people did this, they would probably cause a delay in boarding and Lufthansa loses its flight slot and its costs them dearly.

All of the above are unfortunate things we must do in order to effectuate a change in their managements philosophy to complaints. I have already caused one delayed departure by half an hour and will continue and encourage this plan until they set up a professional and compensating complaints service.

Also, remember to be nice to ALL staff. Its not their fault, its a management issue which is more cultural than anything. Anyhow, you dont want anyone playing with your food now, do you, when on board.

Nice flying with you Lufthansa. Welcome to my world! :)

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flyhi152
Mesa, US
Feb 02, 2011 1:41 pm EST
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Even better: Don't buy their tickets, probably that is the only language they understand.

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tinatrish
, ES
Jul 07, 2010 7:20 am EDT

I really agree with you I had same experience with LH
thanks for the measures you suggested. I will use it.
How has been your experience with LH after that?

regs,
tina trish. (tinatrish@gawab.com)

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Lufthansa German Airlines damage of baggage

EXPERIENCE FLYING WITH LUFTHANSA

I must share the experience of flying with World Renowned Lufthansa German Airline and moreover your Delhi Staff.

Firstly the experience started on day of flying 09 August 2009 wherein I reached Airport 4 hours before and requested Counter Staff and Station Manager Mr. Pervaiz Khan at Delhi Airport to give us Seat in front since I was with my Wife and an Infant Daughter but all in Vain. Inturn they had given us the LAST Seat ( Delhi - Frankfurt Sector). This was the Most Uncomfotable expereince flying with world renowned Lufthansa German Airlines.

Secondly I was flying from San Francisco - Frankfurt - Delhi route with my wife and Daughter and while arriving at Delhi Airport, we observed that our Brand New Suitcase which was purchased from USA 4 days back badly torned due to mishandling by ground staff during loading / unloading.

When we contacted the officials at the Delhi Airport, firstly they refused to entertain and despite of number of requests and waiting for 2 hours they issued us Damage Report and at the same time, informed that this report had no meaning and nothing could be done for the Damaged torned Suitcase.

Myself, my wife and my Infant Daughter of 2 year had to wait for 2 hours at the airport for the Damage Report Certificate which is a really disappointing and against the ethics of Carrier.

I had sent email to your Delhi office with attached Photographs, Scan Copy of Damage Report and Boarding Pass for which apology response was received and when called to Mr. Malik he straight forwardly refused even to discuss the matter.

I once gain request you to look into the matter for torned Suitcase which was purchased brand new from US.

Hoping for resolution from your office.

Regards

RAHUL KHANNA

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Naff
, NO
Oct 13, 2010 8:13 am EDT

Had a similar case with Lufthansa staff in Telaviv.
They were trying to convince me that my 2 years old daughter should carry her 8 KG luggage on board. And yes, they us waiting for 3 hours, until the Big Boss arrived, he was very busy eating Duty Free chocolates with Lufthansa workers while at work, which both explains why he was Big and very Busy.

Since both children started crying after 3 hours of waiting for the Big man, we had no other choice then pay overweight for her luggage to only discover that her luggage was broken when we arrived!

This is how Lufthansa replied to our complaint (after 2 months!):

" Subject: RE: Your comment has been registered under FB-ID [protected].
Sent: Wed, 18 Aug 2010 09:36:22 +0200

was deleted without being read on Wed, 13 Oct 2010 11:00:37 +0200"

How sweet...

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Lufthansa German Airlines scam

A car was offered - picture and all with a great guarantee. Shipping would be handled by Lufthansa and payment would stay in escrow until we approved car. No product on other end - no shipment. TOTAL SCAM!

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Lynn Williams
Birmingham, US
Sep 15, 2009 2:13 pm EDT

My husband was ready to wire $2900 via Western Union for a jeep that was supposedly in colorado. Supposed seller was going to ship the jeep via Luftansa and he could check it out for 5 days and if he didn't like it, he could ship it back. Luckily, I googled the seller's address and there was a phone number. I called the poor guy who was in no way connected. He assured me it was a scam. I wish these crooks could be caught!

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meggs912
Lewis Center, US
Aug 31, 2009 2:53 pm EDT

This happened to me as well. Thought it was too good to be true so I contacted Lufthansa who told me they don't even ship within the U.S.

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Lufthansa German Airlines lost baggage

Travelled from Lubbock to Chennai. From Frankfurt to Chenna by Flt. LH158 and landed at MAA on 5th August, 09.
Ticket# [protected]: bAGGAGE TAG: aa252379 with two suitcases. Only one was retrieved at MAA. The other one was classified as Mishandled and Property Irregularity was reported at the MAA airport. The Representative of Lufthansa was reckless and unwillingly handled several passengers who reported non-arrival of their baggage. Neither an assurance to trace the lost baggage was given. On 6th Aug 09, a telephone call was received from Lufthansa Chennai office which said that the baggage could not be traced anywhere. Left with no clothes, no place to stay in the midnight, Lufthansa representatives did not show even a caring attitude. Now I am asked to run from pillar to post, I have to spend a lot of money to go to Airport, local office, buy clothes and it is a nightmare. Out of the two weeks holiday, I will have to run behind the Lufthansa for the next three days. Will Lufthansa help me get my baggage atleast now? Or give a proper reply so that I can cancel my travel and go back to the US immediately?

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Immaculeta Anyanwu
Baton Rouge, US
May 24, 2011 3:09 am EDT
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My name is Immacelata Anyanwu, I was in flight from Frankfurt, Germany to Abuja, Nigeria, on May 3rd, 2011. I was in severe pain that one of the flight attendant offered to hang my coat for me so that I can stretch up my feet. She told me, she will hand it back to me when we landed in Abuja. When we landed at Abuja, I was immediately taking in wheelchair and my daughter who accompanied me to this trip did not remember to ask for the coat beacuse she was sitting away from me. I was in heavy pain medicine when we landed at Abuja, my duaghter and airport attendant collected our bags and fill for one missing luggage, she forgot to include the coat because she thought the coat was given back to me. When I came for the missing luggage, I tried filling for missing coat, I was told the Lufthansa office will not be opened untill 4:30 p.m. I could not wait beacuse my flight to Owerri, Imo state was 9:30 a.m. that morning, I was also told to go Port Harcourt or fill it when I return to Frankfurt. One week later, I went to Port harcourt to fill for the missing coat, again Lufthansa office was not open. On May 17th, I complained to several Lufthansa personnels at Frankfurt concerning my coat. I was told to go to lost and found department, when my daughter was taking me to lost & found, we were called back stating our flight will take off before we get to lost and found department. We were told to fill for the missing item when we landed in Houston, Tx. When we landed again, there was no time to go to lost and found department due to long immigration process. When we got to Baton Rouge, LA our final destination, I tried talking to continental airlane attendant about the item. I was told to follow it up with Lufthansa airlane. I have called several times with no sucess. The coat is a Kenneth Cole black double breast reaction wool coat. This coat has never been worn prior to this trip. Please contact me via email (immaanya@yahoo.com) or by phone [protected]

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Farhad Mohsenian
Mequon, US
Dec 27, 2010 10:22 pm EST

My Name is Farhad Mohsenian. I was on Lufthansa Flight 430 from Frankfurt to Chicago on December 25, 2010. My seat no. was 26D. I left a souvenir bag on the airplane. There were 3 boxes of chocolate and a Disney girl toy (smal toy handbag) in a souvenir plastic handbag which I purchased in Frankfurt's airport. Please contact me as soon as possible if found. My phone number is [protected]. My email address is f.mohsenian@spectrumengineeringinc.com. My address is 5344 W. River Trail, Mequon, Wisconsin 53092, USA. Thank you so much for your assistance.

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Lufthansa German Airlines delayed baggage

Dear SirMadam,
I would like to complain about delayed baggage.
I traveled on 03.07.2009 : with flight LH3389operated by LUFTHANSA from ATHENS GR INT E VENIZELOSC to: MUNICH DE MUNICH INTERNATIONAL Departure: 03. July, 13:10 h Arrival: 03. July, 14:40
There an approx 50min delay both in Athens and Munich airports (air traffic in Munich) which almostcaused missing the connection Flight: LH3020operated by: LUFTHANSA from: MUNICH DE MUNICH INTERNATIONA to: STOCKHOLM SE ARLANDA Departure: 03. July, 15:15 h Arrival: 03. July, 17:25 h

I literarly had to run through customs to catch the connection flight. When I arrived at STOCKHOLM SE ARLANDA I was informed at the information desk that my suitcase would come with the next flight 2 hrs later (i.e by 19.25pm). By midnight, according to the reference number I was given, my suitcase had still not arrived and according tot he computer records it had not been tracked down.
The following morning I called the airline at the airport and they assured me that the suitcase was on that morning's flight (04.07.09) and that it would arrive at my hotel by midday.
I clearly explained to them that I had to go the a internation conference and present myself at the reception conference desk by 6.00pm latest and mentioned that I had no other clothes to wear... THEY ASSURED ME THAT MY SUITCASE WOULD ARRIVE AT THE HOTEL BW 1-4.00PM LATEST! Suitcase arrived after 7.00pm.
I could not miss the conference and so had to run to the first Dept store I found nearby the hotel (waited for the suitcaser to arrive till 5.00pm) and by a bussiness suit and appropriate shoes which all costed approx 2850, 00 kr (receipts can be provided).
I therefore want to COMPLAIN about the unacceptable delay in recieving my laggage and ask for reinburshment on my expences.
I am leaving Stockholm on Wednesday and so would like to know the procedure of getting my expences paid!
Looking forward to your reply
Dr Eunice Stefanou

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Lufthansa German Airlines dishonesty and bad service

For one month--having been a Senator Member for the past decade---I have been trying to book airline tickets using my Star Alliance (Lufthansa) airmiles, which are upwards towards a million. I have never been treated so badly by an airline. Despite there being availability on their website for the award flights I am trying to book. When I use the Miles and More miles redemption page of their website, I am not able to book the flights and I am told to call the Miles and More office. I have called eight times, faxed twice, emailed once and they have failed to book the ticket for me, after promising to do so. They have also several times not even responded to or returned my calls or faxes after expressly promising to do so.

I am on the verge of instructing the international body I direct not to use any Star Alliance carriers in the future for any of the hundreds of flights we book each year.

I have never seen so many dishonest representations and such disrespect for customers by any other airline in Europe. I am also raising this with the consumer protection mechanisms of the EU in the hope that it will cause action to be taken against Lufthansa because their management seems incapable of remedying their problem of bad service to frequent flyers that has been ongoing for years.

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Mohamed Abdulaziz
, SA
May 30, 2017 9:51 am EDT

I have been stolen by the cabin crew!
He found my bag open in the overhead compartment and i was sitting on window seat so I asked the guy to give me the bag.
He hide my wallet inside the compartment and I didnt realize untill i took my connecting flight to barcelona.
I filed a complaint but they simply said they don't cover any loss inside plane. They stole all my papers, visas in addition to 1200 euro!

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margret1
, US
Aug 28, 2014 11:40 am EDT

Also will get all bad press about them and contact all the press about them. They do not deserve better since they are getting our money and playing bad games with us!

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margret1
, US
Aug 28, 2014 11:38 am EDT

The most dishonest airline I know is LUFTHANSA
They are very bad to their customers, they lied to them,
and if anyone would like to join me to complain to the press, have a big story to share about their dangerous bad service.

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Alselwi
, US
May 03, 2013 4:29 am EDT

lufthansa are thieves they let me buy a ticket and at the same time they show you can change your ticket for €30 and when I am at Egypt I change my mind and I asked for a rebook they refuse to help me and at the same time I don't know how they change my ticket to non-changeable ticket and The customer services didn't care of there customers I recommend you to choose different flight otherwise you won't get any help from them or they will say to you something but at the end you won't get it.

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aroragary
Calgary, CA
Oct 17, 2010 10:49 pm EDT
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They take your money as quick as they can then when they screw up, their is nothing they can do...what a suprise. Lufthansa employees verbaly abused me (Mr Dinesh Mathur @ Delhi international airport and they dont do anything. please do not fly Lufthansa, u will regret it.

Subject: RFL116499-501/ Arora 220 [protected] & 252 & 244 Information from Lufthansa German Airlines Refund Department Canada / USA
Date: Fri, 23 Jul 2010 17:09:46 +0200
From: nycrefunds.xr@dlh.de
.com

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kokiee_72
Attalla, US
Aug 24, 2010 5:12 am EDT

This is the most horrible raciest company I have ever flew with before. Lost luggage for 8 days and when I ask about my luggage at frunkfurt after 8 days upon my trip return and still no information. I just walked downstairs to the lost and found warehouse and found my bags. What a major dissconnect computer upstairs and few steps down to inventory what is in the warehouse. I was also surrprised by how huge is the inventory of lost bags has aged there from older dates. me personally deceided never to fly lufthansa again even if it is free tickets because. I filed my claim and complain and 10 days now and now body contacted me. My advice for you is the same to find you better managed and more reliable airlines

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Lufthansa German Airlines bad service

i had heard lufthansa had a bad service but i actually experienced it.my flight my ws LH 751 kolkata frankfurt economy class. i)the flight was over booked and i was asked to delay my journey
ii)a guy in the check in counter had asked me few irrelevant questions regarding my journey.he has no right wt so ever to do so as i had already been allowed by the german embassy.
iii)there was no lufthansa staff 2 guide me all though i had precifically told them that it was my 1st flight and i would be needing some guidence.
iv)the food in the flight was horrible majority of the passanger could nt eat it.
v)the air hostessess were extremly rude with the passanger and it seemed they actually very polite with the nglish and the germans and not to the indians.
vi)i remember i had asked for water and i had actually been served with water after an hour or so.
it was my 1st experience with lufthansa and it ws horrible.i dny knw y do nt they improve their quality of fooding .y dnt they give which is more ediable be it in veg or non veg.
i sincerely hope that action would be taken regarding the bad service of this airline.

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L. Buchanan-Clarke
, ZA
Jan 08, 2012 11:29 am EST

My husband and I flew from London to Frankfurt on the 3rd January 2012 to catch our connecting flight to O.R. Tambo Airport in Johannesburg. Due to bad weather the flights were delayed and we missed our connecting flight in Frankfurt. The treatment we received was just awful. We were handed a small blanket and dismissed. We had to spend the whole night and the next day waiting on airport chairs. There was no concern for us and a helpful cleaner showed us where we could sit that night. The area with the reclining chairs has a smoking booth right next to it so you have the smell of smoke and worse a children's play area is next to these chairs. We decided to have a shower and the attendant at the showers was unhelpful and rude. The attitude of the staff at the Airport is shocking and we have decided never to fly with Lufthansa again. In spite of confirming that our luggage had been booked through we still did not receive it at the other end and had to wait for days for it to be delivered. All in all a very unsatisfactory experience.

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dino1
, DK
May 15, 2011 11:12 pm EDT

I remember the times when flight attendants were pretty, food tasty, and airlines punctual. It was relatively expensive to fly, but it still is. Everything else has changed a lot.

As a very frequent flyer (over 100 flights per year) I have to say Lufthansa remains the leader, it doesn’t fail to disappoint, over and over again. Well, one could argue that at least they are consistent in their performance.

Almost every flight I had was delayed and I missed my connection a zillion times. I wasted hours and hours of my precious time waiting for a plane to finally depart or to get at the next available flight. A year ago (and I do not think I will ever forget this) I spent 14 hours on the Frankfurt airport (because of a delay I missed the connection flight). Why? Not because they did not have any flights in the meantime, but because Lufthansa did not want to book me a seat at a flight where only business class seats were available (I am talking about 1.5 hour flight, not London-New York business class). He didn’t even offer me a possibility to pay extra for the business class.

And when I finally get on a plane, I have no room for my legs (they squeezed rows so much that I can hardly fit), very often there is no place for my coat or a handbag in the upper compartment (as they allow people to get in with all kinds of ‘hand luggage’) I am served something that they call food, while flight attendants typically look like they are irritated that had to show up at work, and actually earn their salaries. Staff is often arrogant and rude.

And they couldn’t care less, because they know that our options are very limited!

And they made EUR 1.1 bn in proits last year...

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Lufthansa German Airlines - money for nothing -> this can happen to you too

My flightrout was Cluj(ROU)-Munich(DE)-Split(HR) and I booked and payed my ticket in advance. When I arrived in Munich Lufthansa staff informed me that they canceled the flight to Split for undetermined time. But they did NOT take the time to inform me befor I flew there. Moreover, they didn't change my ticket in a way that I can fly back home, I had to pay...

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Lufthansa German Airlines fraud and cheating

Miles and More is a total rip off there customer service center in California is staffed by nothing but idiots and ###s one in particular is Monica. She is supposed to be a supervisor and is a total ### and idiot.

The scam is they make you use 50K miles to upgrade and they will not confirm the upgrade until you have purchased the ticket. So they can tel you they have the upgrade space and then you buy the ticket and have to cal back to the M & M service center to find out there is no upgrade and no refund on your ticket.

British Airways is much better only 25K to upgrade and confirmed at time of booking.

If anyone at Lufthansa reads this fire that IDIOT Monica.

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WorldTraveller007
Folsom, US
May 04, 2023 1:56 pm EDT
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Miles and More is only good for Economy Class booking. I have been trying to find business or first class flights for the last 3 years and not even once, was there a flight available. I am a member of 5 other mileage programs and everyone has availability for business class. This is definitely a German scam that needs to be prosecuted for defrauding consumers.

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flyhi152
Mesa, US
Feb 02, 2011 1:14 pm EST
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I totally agree with the complainant and probably this is the kind of language these jerks deserve. They cheat customers with the miles they should get and then it is either no answer or a BS answer.

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miles an more customer
, DE
Jan 27, 2010 2:11 am EST

9 11 is what happen . People don't got time for B.S.

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miles an more customer
, DE
Jan 27, 2010 2:10 am EST

lmao!..

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Scrounger
Belfast, US
Apr 21, 2009 4:03 pm EDT

Seems that one a complainant uses bad language and calls people names he/she has already lost the argument.
What happened to MANNERS in the U.S. of A?

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Lufthansa German Airlines an extortion & kidnapping racket masquerading as an airline

I am attaching a letter I sent to Lufthansa's chairman in Germany on December 29, 2008, that was copied to their New York consumer affairs office, seeking a refund of money extorted from me by Lufthansa's Shanghai ground staff. My letter was responded to three weeks later via a form letter that denied my claim without addressing the main issue, which is that Lufthansa deliberately entraps passengers via a policy of not informing passengers of extortionate excess baggage fees. A Google search under the heading "Consumer complaints about Lufthansa" yields roughly 25, 000 hits, underscoring that I am not alone in having been taken to the cleaners by this racket. What is amazing is that to date no law firm has organized a class action lawsuit against this airline. It would be a slam-dunk.

Wolfgang Mayrhuber
Chairman, Executive Board
Deutsche Lufthansa Aktiengesellschaft
Von-Gablenz-Strasse 2-6,
50679 Köln
Germany By Registered Mail

DEMAND LETTER

Dear Mr. Mayrhuber:

This letter is to demand immediate reimbursement from your company of $859.60 that was extorted from me by your Shanghai staff on 17 December 2008, in what amounted to a ransom payment to forestall an act of kidnapping and false imprisonment by your company.

Secondly, be advised that Lufthansa’s current business practices regarding levying ‘excess baggage’ charges merit immediate review by your legal counsel, as they evidently entail potential criminal and civil liability for your company’s officers and shareholders. The legal ramifications of Lufthansa’s policies, in a U.S. context alone, include the following: Racketeering (organized conspiracy to commit extortion), fraud, breach of contract, breach of implied contract (e.g., to apply baggage rules consistently), false imprisonment, kidnapping, invalid contract (duress), unjust enrichment, and negligence.

The details of my experience (see My Experience, below) are strongly indicative of a deliberate Lufthansa policy of cheating unwary customers – who are unwary by design. Accordingly, the contractual validity of many if not all air tickets being issued by Lufthansa worldwide is highly dubious.

Thirdly, I have been a loyal Lufthansa customer for eleven years, using your airline almost exclusively for travel back and forth from the USA to Europe, where I teach in executive MBA programs. Additionally, I am a stakeholder in a Prague-based travel company and have always recommended Lufthansa to our travel clients. I am shocked that, under your care, Lufthansa has resorted to some of the most unethical practices I have ever heard of in the airline industry.

My Experience Prague-Shanghai-Prague with Lufthansa

On 16 October 2008, in Prague, for the sum of $1161.36 charged to my US credit card, I purchased round-trip coach passage via Lufthansa from Prague to Shanghai. On 13 November 2008 I flew to Shanghai (through Frankfurt) with two pieces of check-in luggage, plus one backpack carry-on. The checked-in luggage contained heavy textbooks and readings to be used by me in teaching a business strategy course at a university in Shanghai.

On the evening of 17 December 2008, while checking in two pieces of luggage (minus the textbooks and materials that I had left at the university) I was told by Lufthansa ground staff that, in order to fly back to Europe, I must pay 600 euros for 20 kilograms of ‘excess baggage’. This sum equates to a 74% surcharge on my original ticket.

I asked the ground staff member, and her supervisor, to produce any document showing me that this demand was legal, and they could not. I was told that the class of ticket I held entitled me to 20 kilograms of carry-on luggage. I replied that this was news to me.

Lufthansa’s ground staff, specifically the check-in clerk and her supervisor, whose education and grasp of English seemed insufficient to discuss legal issues, told me it was irrelevant when I showed them my two luggage receipts for the Prague-Shanghai journey (Exhibits), and told them that ground staff in Prague had accepted my two pieces of checked luggage without comment.

I asked the ground staff supervisor what my options were, and was told that my only possibilities were that I could either pay or stay in Shanghai. I was told that the pending expiration of my visa was my problem, not Lufthansa’s, even though it would mean my violating Chinese law and being prevented from future travel to China. Similarly, Lufthansa’s ground staff declined to offer any assistance or advice regarding, for example, sending one of my bags via air freight or sea mail.
When I asked if I could take the smaller of the piece of checked luggage on board, along with my backpack, I was told that this was not possible because Lufthansa strictly enforces a ‘one carry-on’ rule.

When I asked to speak with the manager of Lufthansa in Shanghai, I was told that he was a European, did not work the night shift, and could not be contacted.
Lufthansa ground staff provided me a boarding pass only after I signed a charge against my credit card for 600 euros (see Exhibits). No other options were presented to me or suggested to me by Lufthansa ground staff.

While boarding the aircraft, I saw that, contrary to what Lufthansa ground staff had told me minutes earlier, approximately 70% of passengers in economy class were each taking on board two maximum-size pieces of carry-on luggage. These passengers typically had one bag with a metal frame including wheels and telescoping handle, and another large bag on top of that. The overhead storage bins were already filled, just two thirds into the boarding process; cabin crew were stacking carry-on pieces in front of the A-340’s stairway, and even putting carry-on pieces in spaces reserved for cabin crew. The passenger seated on my right, destined for Barcelona, had three maximum-size carry on items.
On 22 December I met with my highly experienced and reliable travel agent in Prague and, before relating the above experience, asked him two questions:
Has Lufthansa ever provided his travel agency in writing or in any other way communicated to him their list of charges for ‘excess baggage’? Answer: No.
If, hypothetically, I had been deemed to have had ‘excess baggage’ on my journey back from Shanghai, what, in his opinion, would the likely surcharge levied against me? Answer: $25

Conclusions

Lufthansa ground staff in Shanghai could have found other solutions than to charge me 600 euros, for example, by allowing me to repack my bags and substitute my smaller piece of luggage for my carry-on backpack, or by helping me send a bag to Europe by alternative means. Their training evidently forbids them from allowing passenger-victims to escape or reduce ridiculously punitive charges.

Lufthansa does not enforce baggage ‘rules’ in a consistent way. In this case, ground staff in Prague waived luggage that ground staff in Shanghai used as a pretext for extortion. And Lufthansa’s allegedly strict ‘one’ carry-on bag rule is not enforced at all.

Although, as I have subsequently researched, Lufthansa buries on a web site a obscure (and difficult to understand) PDF file listing your outrageously punitive ‘excess baggage’ fees, Lufthansa issues electronic tickets that contain no alerts to prospective customers that this PDF exists or should be referred to as part of the passenger’s contract. Nor does Lufthansa make any other attempt to make your baggage surcharge policies transparent, such as pre-departure emails to passengers, or clear notice in your inflight magazine. These omissions by Lufthansa evidently are clearly deliberate, to facilitate unjust enrichment at the expense of unwary customers. Finally, Lufthansa’s present excess baggage PDF is dated September 16, 2008 when fuel prices were extremely high, which makes it all the more indicative of unsavory intent that, while fuel prices have fallen steeply, Lufthansa makes no effort to alert customers of these charges. They are, in short, pure profit windfall and it would not surprise me if your ground staff in places like Shanghai are instructed to meet a daily quota of victims.

In closing, Mr. Mayrhuber, I would appreciate a refund check in the amount listed above at your soonest convenience, and also, if you can find your way to it, an apology commensurate with the inconvenience and distress caused me.

I also would like to recommend that you, as a leader, take steps to mitigate the liabilities that your firm is accumulating by condoning a racket that is eventually going to attract a huge class-action consumer lawsuit and embarrassing punitive sanctions by regulatory authorities. In a nutshell, greatly reduce the excess baggage fees or widely publicize them.

Yours very truly,

DP

Exhibits: Luggage receipts, 600 euro charge for 20 kilos, itinerary provided by travel agent

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ElkeH
Hazleton, US
Oct 20, 2010 4:20 pm EDT

Wow, sounds like what happened to us in Frankfurt on our way to Amman, my husband, daughter and I were forced to pay 1200 Euros for excess luggage, even though I had double checked the luggage policies before we left the US and were assured by two separate agents, that we would either be able to check 2 bags per person or at the most pay only $50 per extra bag. We called Lufthansa in the US when we were stuck at the Frankfurt Airport, where an agent told us that if we were wrongly informed before departure, we would be refunded our money, since ALL calls supposedly are monitored and recorded. Well, we were denied our claim and another call to customer service revealed that not all calls are monitored and recorded, but only random ones.
Just one lie after another.
Did you ever get a response from the chairman?
If there is a class action law suit, I would love to be in on it! It's plain extortion - nothing else!

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Baghino
, IT
Nov 23, 2009 12:53 pm EST

Dear Douglas,

I am too trying to send a letter to the chairman of Lufthansa, because their ground staff in Munich blocked me and my 2 sons to go back my own country . May I know if the chairman did reply to you? And did it work to write to him?

Blanche
Italy

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NicoRiesling
, US
Jul 27, 2009 12:31 pm EDT

Douglas,

I had the same probelm in Europe. I had a one day lay over from the US and when I have tried to get on my intra Europe flight I got charged 150 Euro for excess weight. I was so upset! They told me that the policy was clearly on the website. WHAT EVER. On the flight back I just took all my heavy weight on a carry on (books for example) and it was not a problem. I also wrote but they did not really care.

I will fly again with them but will try to avoid it if I have an alternative.

Nicolas

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Lufthansa German Airlines flight cancelled

I was travelling with my family from Kuwait to Prague, we bought ticket from Lufthansa, when we reached Frankfurt on 28/01/2009 the connection flight of lufthansa LH 3258 to prague at 08:15 am got cancelled and we were forced to wait at the airport. Lufthansa staff did not help us to board another flight or give reservation. Due to this I couldnt attend the conference which was held in Prague on 28th.

I would like to claim compensation for this unprofessional treatment and loss of registration fees for the conference.

Details of travellers are below

Priyanka Balakrishnan
Gopakumar Perumbayil

email: [protected]@rediffmail.com

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Lufthansa German Airlines false commitmants/harassmant

Name
Pravin Chaturvedi
Address:
A-64, Rail Nagar,
Sector-50
NOIDA, 201307, INDIA.
Country:
India
Home Phone
+[protected]
Work Phone
+91-[protected]
Email Address:
praveen.[protected]@rediffmail.com
Company Address:
Transfer Centre, Frankfurt Airport.
Frankfurt
Country:
Germany
Incident
I have a passport no. E-9532024, issued by Government of India. I have been issued ETKT no. [protected] for my travel from New Delhi to Buenos Aires. I started my travel on 8th October, 2008 from Delhi with flight no. LH-761 to Frankfurt which started late by 20 minutes. I have to transit at Frankfurt Airport for Buenos Aires to flight no. LH 510. The LH 510 was to start at 1020 hrs on 8th October, but it started with long delay of approx. 2.30 hrs as just before its start, the emergency slides open. Thereafter, i was to start from Buenos Aires on 17th October 2008 at 2155 hrs with flight no. LH511. Again this flight started late about 3.00 hrs and took off at about 0100 hrs due to some technical fault. At the Buenos Aires Airport, the executive of Lufthansa, who was trying to convince the passengers regarding immediate redressal of the unknown technical fault in the aircraft. I made my two fold inquiry that my connecting flight from Frankfurt to Munich (LH 978, scheduled departure at 1720 hrs) and thereafter Munich to Delhi (LH 762 scheduled departure at 2020 hrs) will be available for me or not and in case i miss the connecting flight what will happen to my transit visa which shall expire on 18 oct, 2008 at midnight. i was told that you will be accommodated in some other flight and till such arrangement you will by our guest and the Lufthansa shall take necessary steps on its own to manage with extension of transit visa. On reaching Frankfurt at about 1915 hrs after flying approx 13 hrs, as expected i missed my connecting flight as many others passengers. At the transfer Centre at Frankfurt Airport, i was accommodated in flight no. LX 1071 (Frankfurt to Zurich on 19th October, 2008 at 1020 HRS) and connecting thereto LX 146 (Zurich to Delhi at 1240 hrs on 19th itself). The Transfer Centre decline my requests to provide me a hotel regarding my waiting in Frankfurt for more than 13 hrs, Provide me a safe and convenience place to wait, steps to extend my transit visa under such extraneous circumstances. I was provided a meal voucher for Euro 10 only, which highly insufficient for meals at least. On my inquiry regarding Voucher for Breakfast and claim of Compensation procedure due to delay and waiting for 13 hrs at the airport, i was asked to contact the transfer desk in the morning. I was made to keep on sitting on a chair for 13 hrs in cold climate. In the morning i was asked to wait till presence of the concerned lady staff who asked me come in morning. till 0915 hrs on 19th, she did not turned up. Thereafter i proceeded to check-in my flight LX 1071 at gate no. B-33. However, i reached delhi by 2350 hrs on 19th October, 2008.
Damage Resulting
I got delayed to reach at my destination by 17 hrs and due to habitual delays of Lufthansa. I could not over come my jet lag due to my travel from Buenos Aires to Delhi by 36 hrs including 13 hrs waiting, despite of my travel by 23 hrs if scheduled. i could not resume my work on 20th October. I felt my self harassed by Lufthansa. I got delayed to reach at my destination by 17 hrs and due to habitual delayers of Lufthansa. I could not over come my jet lag due to my travel from Buenos Aires to Delhi by 36 hrs including 13 hrs waiting, despite of my travel by 23 hrs if scheduled. i could not resume my work on 20th October. I felt my self harassed by Lufthansa by making tall and wrong claims. I was kept moving from one counter to another to get the information, cooperation and the compensation for the same. I was made to spend my money for meals and breakfast at the Airport, which is always costlier. I was made to remain in dirty conditions as no proper place was provided to me to rest myself and to use toilets conveniently. I could not rest during my 36 hrs journey excluding my time spent at Buenos Aires Airport for about 3 Hrs. I was cheated and harassed and as Such Lufthansa is liable to compensate me for at least 13 hrs waiting at Frankfurt Airport and appropriate meals during waiting.

counter to another to get the information, cooperation and the compensation for the same. I was made to spend my money for meals and breakfast at the Airport, which is always costlier. I was made to remain in dirty conditions as no proper place was provided to me to rest myself and to use toilets conveniently. I could not rest during my 36 hrs journey excluding my time spent at Buenos Aires Airport for about 3 Hrs. I was cheated and harassed and as Such Lufthansa is liable to compensate me for at least 13 hrs waiting at Frankfurt Airport and appropriate meals during waiting. t Lufthansa by making tall and wrong claims. I was kept moving from one counter to another to get the information, cooperation and the compensation for the same. I was made to spent my money for meals and breakfast at the Airport, which is always costlier. I was made to remain in dirty conditions as no proper place was provided to me to rest myself and to use toilets conveniently. I could not rest during my 36 hrs journey excluding my time spent at Buenos Aires Airport for about 3 Hrs. I was cheated and Harassed and as Such Lufthansa is liable to compensate me for at least 13 hrs waiting at Frankfurt Airport and appropriate meals during waiting.

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kumar n daswani
, ES
Jul 12, 2010 6:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

on arrival to india one of the bags was missing and only delivered after 4 days this is not correct and was not offered any compensation to buy basic necessitys and had to do un wanted shopping .

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Hammed-Balogun
, IE
Oct 08, 2014 7:07 am EDT

Missing baggage since 6/8/2014 from Nigeria to Ireland with Reference no DUBLH30402/06AUG14/1055GMT.

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