They lost my bag on a FRA-IAH flight on May 22. The bag was delivered on May 29. They told me you can buy clothing and we will reimburse you 50%. I have submitted a claim to them and nobody has ever contacted me. The problem is you cannot call their Customer Relations, everything is done by email. And of course, they ignore emails. Another problem - they allow ethnic food on international flights (I mean really smelly food) and when I asked them if it was ok to eat such nasty things, the flight attendant said yes. I was flying LH quite a lot but from now on, bye-bye. Good luck with the passengers who eat smelly sh..t. Hope they will help this joke of an airline to avoid bankruptcy. Ha-ha-ha.