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Lufthansa / change in rulae on free check in baggage allowance after purchase of ticket

TICKETS BOUGHT FROM LUFTHANSA FOR JOURNEY FROM BANGALORE INDIA TO POTRLAND OREGON FREE BAGGAGE ALLOWANCE FOR CHECKIN CHANGED THAN ADVERTISED ON THEIR WEB PAGE


----- Forwarded Message -----
From: Ved Sachar <[protected]@ymail.com>
To: "esales.[protected]@dlh.de" <esales.[protected]@dlh.de>
Cc: ved sachar <[protected]@ymail.com>; Rit S <[protected]@yahoo.com>
Sent: Wednesday, April 11, 2012 10:25 PM
Subject: Re: SOME CLARIFICATIONS PLEASE 2WH5O6

Dear Sir,
It is very confusing and cause of anxiety, your reply down below being at variance with the highlighted portion in red, cut and pasted from the Lufthansa website.
When the Flight booked from Bangalore to Portland is through Lufthansa airways, and their current position on free Baggage Allowance in Economy Class is highlighted below in red as 2 pieces of 23 Kgs. Each, as Check IN Baggage, and the Tickets are purchased as per their prevalent rates at the time of purchase, changing the Free Check in Baggage Allowance may not be in consonance with the high standards of Lufthansa Airways.
Kindly give confirmation, based on the highlighted portion in red, so that we both can carry two pieces of 23 Kgs. Each, lest we are harassed at some Port of Discharge unnecessarily.
Thanking you .
Wing Commander ( Retd ) V P Sachar
Bangalore
Mob. [protected]

Free baggage allowance for tickets issued from 1 June 2011
The free baggage allowance on flights with Lufthansa will be defined according to the so-called ‘piece concept’ for tickets purchased on or after 1 June 2011. This means that consistent rules for the carriage of free baggage will apply on these flights. The free baggage allowances will be differentiated according to the service class flown, with variations in the number of free bags allowed and the permitted weight of each bag.

Miles & More status customers and Star Alliance Gold Members enjoy an additional free baggage allowance over and above this.

Please note the free baggage allowance shown on your ticket or Passenger Receipt.
Free baggage allowances at a glance:
General Frequent Travellers Senators/ HON
Circle Members/ Star Alliance Gold Members
Economy Class 1 bag up to 23 kg 2 bags up to 23 kg each 2 bags up to 23 kg each
Business Class 2 bags up to 32 kg each 2 bags up to 32 kg each 3 bags up to 32 kg each
First Class 3 bags up to 32 kg each 3 bags up to 32 kg each 4 bags up to 32 kg each
Additional
sports bag All routes except for North Atlantic:
+ 1 ski bag All routes except for North Atlantic: + 1 ski bag All routes except for North Atlantic:
+ 1 ski bag
+ 1 golf bag
Please note the maximum dimensions per bag of 158 cm (width + height + depth).

Additionally, all passengers will in future have the option of taking one sports bag (categorised as ‘small’) with them as part of their valid free baggage allowance.

What is more, they may also take one ski bag (this does not apply on North Atlantic routes).

One ski equipment = One pair of skis or water skis or one snowboard + 1 pair of ski sticks + 1 pair of ski boots + 1 ski helmet

The free baggage allowance for children under two years of age is one piece of baggage weighing up to 23 kg and one folding pushchair.
Special exemption rules apply to West, East and Central Africa and Japan Here the free baggage allowance in Economy Class is two bags each weighing up to 23 kg. For journeys which start inBrazil, the free baggage allowance in Economy Class is two bags each weighing up to 32 kg.

Special exemption rule applies from South Africa to the USA and Canada. Here the free baggage allowance in Economy Class is two bags each weighing up to 23 kg.

The following exception also applies to tickets issued up to 31 October 2012 for routes from the USA and Canada to India, Saudi Arabia, Turkey, Qatar and the United Arab Emirates and vice versa: the free baggage allowance in Economy Class amounts to 2 pieces of baggage weighing up to 23 kg each.
Click here for information on free baggage allowance for children, the transportation of pushchairs, wheelchairs and foods of animal origin.
MSC (Most Significant Carrier) rule effective since 1 April 2011
Effective since 1 April 2011: if the geographically longest or most significant stretch of your journey is not operated by Lufthansa, but by another airline, this airline’s rules may also apply to Lufthansa flights or Lufthansa flight numbers.

If Lufthansa operates the geographically longest or most significant stretch of the journey, then the rules and charges effective from 1 June 2011 will apply.

Please note the free baggage allowance shown on your ticket.
Local restrictions on baggage weight
Please note that the maximum weight limit per single piece of baggage is 45kg kg for all flights (outbound and return, as well as transfers).

To the destinations listed below, irrespective of class, the maximum weight per single piece of baggage is 32kg:
Abu Dhabi, Almaty, Amsterdam, Astana, Australia, Basel, Billund, Bari, Bruessels, Cape Town, Cyprus, Donetsk, Doha, Dubai, Dublin, Florence, France, Genoa, Johannesburg, Khartum, Kuala Lumpur, Kuwait, Luxembourg, Luanda, Malta, Muscat, New Zealand, Rostov, Saudi Arabia, Sofia, Spain, Turin, United Kingdom, Valencia, Verona

Bags which exceed these weights will not be accepted as checked baggage. You can have them sent by cargo and at cargo rates.

Maximum weights and conditions for free baggage allowance are not affected by this regulation.
Excess baggage rules effective from 1 June 2011
If you find that your luggage exceeds the free baggage allowance, you can still take it with you, as before, on payment of an excess baggage charge.

Excess and special baggage for tickets issued from 1 June 2011
Free baggage allowance rules for tickets issued before 1 June 2011
Please note that for tickets issued before 1 June 2011, the old rules and charges for Lufthansa-operated flights still apply.

Free baggage allowance for tickets issued before 1 June 2011
back to Information & Service
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From: "esales.[protected]@dlh.de" <esales.[protected]@dlh.de>
To: [protected]@ymail.com
Sent: Tuesday, April 10, 2012 1:50 PM
Subject: RE: SOME CLARIFICATIONS PLEASE 2WH5O6

Dear Mr. Sachar,

Greetings from Lufthansa!!!

Each passenger would be entitled to carry 1 piece of check-in baggage weighing not more than 23kgs and not exceeding 62 inches in dimension (L+B+H) and 1 cabin baggage not larger than 55 X 40 X 20cm weighing up to maximum 8kgs.

The promotional free baggage allowance of 2 pieces is for travel entirely on LH Marketed and operated flights to only online points in USA / Canada. It is not applicable on the tickets that you hold.


Thank you and best regards

Swati Vashist
Lufthansa service team
Working hours : [protected] Monday -Saturday

Sitz der Gesellschaft / Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registereintragung / Registration: Amtsgericht Koeln HR B 2168
Vorsitzender des Aufsichtsrats / Chairman of the Supervisory Board: Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber
Vorstand / Executive Board: Dr. Christoph Franz (Vorsitzender / Chairman), Stephan Gemkow, Stefan H. Lauer, Carsten Spohr

-----Original Message-----
From: Ved Sachar [mailto:[protected]@ymail.com]
Sent: Monday, April 09, 2012 6:30 PM
To: GP, DEL ESALES
Cc: ved sachar
Subject: SOME CLARIFICATIONS PLEASE


Your Booked Travel
Booked itinerary (Booking code 2WH5O6)

Main Contact Information
Name - Ms. Meeta Sachar Form of Identification - Credit Card ************2766
Email - [protected]@hotmail.com
Passenger 1 - Ms. Meeta Sachar
Passenger 2 - Mr. Ved Sachar
Bengaluru (BLR) to Portland (PDX) : Departing: Sat 26 May - Returning: Tue 24 Jul
Date Departure Arrival Flight Fare

Sat 26 May 02:30 Bengaluru 08:25 Frankfurt LH755 Economy Basic Plus
Sat 26 May 10:40 Frankfurt 12:40 Chicago LH430 Economy Basic Plus
Sat 26 May 18:10 Chicago 20:30 Portland LH9338
Operated by United Airlines
Economy Basic Plus
Tue 24 Jul 11:05 Portland 12:57 San Francisco LH9035
Operated by United Airlines
Economy Basic Plus
Tue 24 Jul 13:58 San Francisco 09:45+1 Frankfurt LH9053
Operated by United Airlines
Economy Basic Plus
Wed 25 Jul 12:15 Frankfurt 00:30+1 Bengaluru LH754 Economy Basic Plus

This flight will be operated by Lufthansa.

Star Alliance Flight. By clicking this link you will see the operating carrier.
+1 Arrives the following day.
Passengers Preferences
Flights: LH755 LH430 LH9338 LH9035 LH9053 LH754
Adult 1 Ms.Meetasachar Seat: 45D 53D N/A N/A 37F 46D Diabetic meal
Adult 2 Mr.Vedsachar Seat: 45E 53E N/A N/A 37G 46E Asian Vegetarian meal

Imprint
Dear Sir,
With reference to the above itinerary, may I request you to clarify:-
Checked in Baggage Allowance
Cabin Baggage Allowance.
On THE iNTERNET, on Lufthansa site, while checking the above referred allowance, I have seen in the morning that all those travelling from USA, Canada and certain other countries to India and certain other countries, and vice versa, 2 pieces of 23 Kgs. each is allowed for Economy Class.
While talking to [protected], in the evening to-day, the individual on line told me that only One piece weighing 23 Kgs. per passenger is allowed
Kindlt clarify and oblige.
Also for FLIGHTS LH9338, 9035 AND 9053, Where shall I contact to request for the window seats.
Grateful for early reply.
Wing Commander ( Retd ) V P Sachar
Bangalore
Mob. [protected]

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