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Lufthansa / Delayed Baggage

1 CA, United States Review updated:

4 bags did not arrive with us when we arrived in Mumbai from Munich. 2 bags came 5 days later and 2 more came a 8 days later. Very poor customer service and lack of ownershio and poor sensitivity to problems caused by their incompetence

Sa
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Comments

  • Sa
      28th of Dec, 2010
    0 Votes

    LUFTHANSA is ONE OF THE POOREST SERVICE PROVIDER among ALL INTERNATIONAL AIR SERVICE PROVIDERS.
    NO NODAL OFFICERS -- To TAKE UP THE ISSUES.
    NO EXACT UPDATES OF THE BAGGAGES MISSING from PAST 4 DAYS.
    BANGALORE TEAM SAYS TO CONTACT MUMBAI WHERE AS MUMBAI NUMBERS ARE NEVER ANSWERABLE.
    Tel : +91 22 66859898 and Tel : +91 22 66859899
    EVEN INTERNALLY BANGALORE AND MUMBAI BAGGAGE DEPARTMENTS ARE NOT REACHABLE ON PHONE NUMBERS>>THEY CONTACT EACH OTHER AT FAX NUMBERS Fax : +91 22 26829266
    ITS LIKE KIDS MANAGING THE SERVICE DEPARTMENTS
    REQUEST --) PLEASE INFORM ALL OF THE INDIVIDUALS, CORPORATE HR's, BUSINESS
    DON"T GO FOR LUFTHANSA AT ANY COST...
    LET BE THE LAST OPTION YOU HAVE FOR THE DAY..BETTER PLAN FOR THE NEXT DAY INSTAED OF GETTING HARRASED.

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