Lufthansa / complaints letter got no where to send
Re: Lufthansa -Complaints letter regarding services and arrangement
I would like to address my series complains for the single trip I made with your airline.
I will reserve my right on legal action further from any of my physical and psychological lost raised from Lufthansa.
Incident 1 - baggage lost
Beginning from Jan 11 2007, I took flight LH727 a business trip from Shanghai to Venice with transfer in Munich. The flight was pleasant and smooth. Until arrival of Venice, my only luggage tag number LH218839 was lost. And, Italy baggage claim attendant 'SAV' filing my baggage claim forms and told me the baggage is still in Munich. Il have wait 1 day, another day and another day... However told me that baggage is miss-send to Hamburg. I have my friend collect the baggage for me after 5 days later!
I believed this is a unbelievable mistake your airline should avoid and bear for the passenger lost.
Incident 2 - flight cancel without notification
Without my only luggage, I have to fly from Milan to Naples in order to have the meeting over my business trip literary. Me and my mother took Air one flight AP from Milan to Naples depart at 4:00pm. We checked in at 3:20pm and waiting at securitized boarding zone. At 4:15pm the flight announced cancelled. But, where is my luggage ?while no one notify us the flight is been cancelled and no further arrangement ! Finally, we took our abundant luggage from restricted area, running up and down, cross the arrival floor and attempt to check in the baggage with your next available flight which was scheduled at 7:15pm but actually depart at 8:15. Not including my running up and down and doubled check-in with security checked 2 times and negotiated with your staff. We actually spent a total of 4 hours extra together with bad arrangement with your independent reason of flight cancel. We missed the appointments in Milan and the transportation arranged but we never know why.
Incident 3 – flying long haul with air conditioning problem.
A long the way back to shanghai, I told myself to attempt finish the round trip portion. Of course, your connected flight is also delay. But Munich flight is waiting for passage, we are being take care for transit. But my long haul trip is in pain since I have to stand all the way 9 hours since my sit and my mother sit at row 26 had problem on climate control. It is too hot that I had difficult on breathing. Your flight manager and hostess insist me not to sit on attendant's sit as alternative. I understand that is not a good practice for this but I cannot image that your flight attendant Ms. N.gi not only didn't solve the problem by arranging another alternate sit to me but also complain for my standing on the emergency exit. I believed that a plane will not have anywhere other than emergency exit. Finally she confesses the ventilations problem and change me half sit occupied half by another passenger.
I am asking for a full compensation with my physical and spiritual lost thru this un-peasant trip. I believed your company will offer a reasonable and satisfactory result regarding this incident.
Eric SC Wong
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