Lufthansa / Poor service!
1) On 14.10.2007 Lufthansa flight from Berlin to Frankfurt at 19:55 (connection to Istanbul) was canceled without any explanation,
2) Service personnel behaved as if this is something normal to be accepted without questioning,
3) During our discussion, the service personnel said several times that the price I paid for the ticket is already low (180 euro one way) that I do not need to complain. It looks like Lufthansa does not have standard service for economy class but gives poorer service (including flight cancellation) and humiliates those who choose lower fare flights announced on their web page.
They put me to a flight through Munich next morning with 40 min connection time in Munich. The plane was late 20 minutes, and my luggage did not arrive.
I talked to colleagues and they experienced similar domestic (within Germany) flight cancellations without any announced reason.
Conclusion: Never ever with Lufthansa!!!
More Lufthansa Complaints & Reviews
- Lufthansa - Customer Service 
- Lufthansa - Lost Luggage / Claim for Reimbursement of Replacement Purchases 
- Lufthansa - Lost Baggage - Poor Customer Service 
- Lufthansa - Reschedule my flight 
- Lufthansa - Complaints letter got no where to send 
- Lufthansa German Airlines - Seat reservations
- Lufthansa German Airlines - lack of adequate food choice
- Lufthansa German Airlines - flight delay
- Lufthansa German Airlines - incredibly rude staff and ridiculous delays
- Lufthansa German Airlines - pet not taken care