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Luciana Frazier / Free Upgrade

1 1320 S Grant St., Pine Bluff, AR, United States

I Luciana Frazier have been with Direct Tv for 2yrd January 2013 and the agreement you will get free upgrade at 2yrs in which I called January7, 2015 and was told by LewisI'd# [protected] that I talked to a gentleman ID# 455600 and he process my orderand he was schedule a time when my phone got disconnected well I called back and Lewis said I spoke to a Lady ID# Hunu7596 and she said I will have to pay 90 dollars due to protection s pecial start September 2014 and I had my protection ever since January 2013 and she said my free upgrade will be November 2015 and I her how long that will for while so I told her I will call back so I called 7:30am January 8, 2015 and I talked to Lewis ID# [protected] he said I needed to pay $250 dollars this situation has been a nuisance and contradicting I feel as a customer I shouldn't have to go through this and I am requesting for my free upgrade and rectify this issue expecdtiously.

Lu
Jan 8, 2015

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