LSBF London Campus / Refund of fees
Applicant number: A4060391
My Name is Ononne Bassey. I recently applied to LSBF London Campus for my ACCA programme and proceeded to make a deposit of £2800 from my savings on the 7th of December 2012 because I was rushed by one of the advisers/Consultants at LSBF to make payments so that I could get my CAS letter to enable me apply for Visa in time so that I can meet the January session as my Visa will be expiring on the 11th of January 2013. Due to my parents absence, I couldn't give them a full break down of the costs. When I was finally able to do so, my Mum who has been sponsoring my education for as long as I can remember said she wasn't able to fund this one as she has already spent heavily on my Masters degree at University of Dundee. I Understood with her and on the 9th of January contacted Galya Nikulin my consultant to start the refund process. she gave me a contact link
In the document she sent to me, it reads that it takes about 15 working days to get a response on the possibility of a refund.
However, on calling the school directly after several failed attempts, I spoke to a member of staff (Balakrishna Ramsamy)and he informed me that it will take about 21- 45 working days to get a response. secondly, he forwarded a no response email which contained another emai requesting that i should send my notifications to every time that I update my ticket. it is however unfortunate to say that on several attempts to send my email to the address provided [protected]@studyintractive.org, I received equal failed notices. I didn't t have a good feeling about this so I decided to look him up(Balakrishna Ramsamy) and his name popped up on Linkedin and records there show that he has worked for LSBF as a customer support specialist for online issues and suggest that he doesn't work there any more. I also researched and found out that several students have gone through the similar ordeals with LSBF hence the reason i am coming to you to make this report. It took me two days before I was able to get through to a member of staff in the refunds department. I was hung up on once, made to wait for several minutes without my call being transferred and told that I was going to receive a call which I never did.
I have seen a couple of negative reviews on LSBF refund policies and procedures https://www.complaintsboard.com/?search=LSBF
and I do not intend to be an addition to the existing figure. It is on this note that i am making an appeal to you to help speed up this process as i am scheduled to leave the UK on the 9th of January 2012 and I do not have money to get any ticket. It is a very unfortunate situation because LSBF has lost so many potential students based on the negative publicity that this refunds has caused and the question is "is it worth the trouble? i will stop at nothing to get my money back even if it means the social media or consulting a lawyer, thankfully i know a handful lawyers. i am very informed LSBF and i hope it doesnt get to that.
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