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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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Lowe's gift card never received!

Over a year ago I joined the offer to receive a 25.00 gift card. However, even though I remained a member for like 6 months, I never did receive the card that I should have. I was supposed to receive a 25.00 Lowes card and also a 25.00 gas card neither of which I received.

Any help would be appreciated.

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Lowe's - boycott the lowes!

Todd the store manager at lowes was fondling my 3 year old son in his shopping cart then threatened to have my husband fired if I was to report this to any one boycott the lowes of port charlotte florida or support child molesters.

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12:00 am EST

Lowe's don't sacrifice quality installation for a lower price!

Don’t trust the commercial hype about how good their installs are. The installers look NOTHING like the one’s on TV. Sure price was great but then the install took place. Granted the buying process went ok, even though we waited for over a half hour for someone to enter our order at the store. No one knew how to enter a carpet install, seriously.

Basement Carpet Install:

To start, my wife took the day off for the installation. They told us the installer would be there between 8 and 9am. Then a call came that they were running behind. Next I get a call from my wife at 1pm they finally showed up. It turns out the carpet has a bad run, they can either keep laying it or pull off the job. I told them to go ahead and put it down, I would look at it later that night, needless to say it looked horrific. So we schedule new carpet install for a couple weeks later, with my wife being extremely upset because the carpet was supposed to be in before our wedding/gift opening, that didn’t happen.

2nd Try! The installers arrived early in the morning, in a beat up van with the carpet sticking out the back and grubby looking guys (I didn’t want to leave the house open, but didn’t have a choice). They pulled off the job early morning to finish another job in Kenosha then came back around 4pm, right during dinner! Wrapping up just before 7pm. Great Job….yeah right.

Word to the wise: Don’t sacrifice quality installation for a lower price. Never will we have a Big Box company do our installations.

Sincerely,
Jeff

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12:00 am EST

Lowe's sexual harassment

My wife works as a vendor for Lowes stores. Over the last three weeks a male employee at the Riverdale Georgia Lowes, Hwy 85 & 138 has said several sexually explicit remarks to her. The management seems not to care. If you or a friend experienced similar treatment by a male at this store or if you are a current or ex female employee that knows about this behavior at this store please email me.

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Michelle
Stockbridge, US
Jan 28, 2009 2:47 pm EST

I would, contact Lowes corporate office with this plus I would turn it in to the Vendors employer! This will take care of it or go to the Labor Board with it. I was a vendor for Lowes Stores plus an Lowes Specialist! Good Luck, because Lowes likes to take advantage of its vendors and employees!

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Lowe's - installation services is very unprofessional!

I purchased 8oo square feet of Pergo flooring and paid to have Lowe's install it. I found out after the fact that Lowe's contracts out the installation services. The "installation team" that came to my house was very unprofessional. They did not show up on the day that they said the would. When they did finally show up they were late. They took 3 day...

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Lowe's blades not mount on my existing harbor breeze ceiling fan!

I recently purchased a set of Harbor Breeze Philodendron custom fan blades (part # 124662) at a local Lowe's. Got them home and then found out they would not mount on my existing Harbor Breeze ceiling fan. The holes in the custom blade are grouped closer together than the standard Breeze motor. Went back to Lowe's to see about buying the proper fan mount brackets, but found out they are not sold separately for the above model blade. The only way you can get them is if you buy the entire motor assembly. Ended up returning the blades and getting a refund.

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Paul Laudenslager
,
Feb 19, 2007 7:35 am EST

We bought a home two years ago that has two brown Harbor Breeze fans on our covered patio. Due to strong winds, one of the brown bamboo blades has been broken off. I have been unable to find this blade and I need information on where I can locate it. Please, send us an email.

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Lowe's we don't want to work for lowe's much longer!

We are an Installer for Lowe’s. Lowe’s Installers are base on score of 89% or better. We have a 95%-98% overall score. We don't want to work for Lowe's much longer.

Lowe's has a rotation to make it fair for Installers to get a fair share of work from which ever store they choose to be in.

We were asked many times to do another store that was to far for us to go out to daily, it would have made us take a loss. We refused to do that store. In the end we have been pulled off rotation from most of our stores. We had enough work for 3 crews. We had to let them all go. We did about 3-5 jobs a week for the past few years to now 3-4 jobs a month.

There is one person that is really in charge hiring and who gets what store and how many jobs they do in a whole from all the stores. It should be based on your score, but it seems it not the case. The AIM (Area Install Manager) has the power to starve or give life, depending on the mood.

We stood up to the AIM; we told him we would take a loss if we went to that store. We even talked to someone in Corporate, Now Lowe's is starving us out of business. What’s (Rotation) really for? Why take your best installer out and put in installers that don't or can't do the jobs? Why do we know this? We get more jobs from stores now, that the installer cant do the job or won't that would otherwise go to us in the first time. We just ran into one that the installer tried to sell his own materials to the customer when it should be though the store.

The Worst thing we ever ran into was having to save a neighbors life behind the customers house in the middle of one of our fence installs, mind you we had to break down part of the neighbors fence to get to him. Which we fixed later. He called us Lowe's Angels. A near Quadriplegic stuck on his floor for 24hrs ain't too good after his electric chair flipped on him.

Can someone help us understand why we got kicked out of all those stores with a 95% or better score?

It won't matter soon, we hope to have a better contract with another company that appreciates our work.

This will be the first time we have had to advertise to stay in business.

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fspb
, US
Nov 28, 2016 6:34 pm EST
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I have pretty much have the exact story. The store we formerly worked with consistently provided the incorrect materials. It was so bad that on one job they provided the wrong tankless water heater 4 times and finally told us just to install it even though our plumber told them it would not work. It got installed and didn't work and they tried to blame us. They also stopped all payments to us and left me no choice but to walk off the 4 projects that were in progress because I could not incur the expense and not be paid. Of course they blamed us for absolutely everything. They have absolutely no idea what they are doing and take zero responsibility for any of the screw ups. If you're a contactor wanting to get involved with Lowes, do yourself a favor and run away as fast as you possibly can. A year later and they still owe me $15, 000 and I'm sure I'll get stiffed.

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justanothersmallcontractor
, US
Oct 13, 2015 11:12 am EDT
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As a newer installer for Lowes we were picked to be the contractor chosen for their PSI program. Recently a customers install went sideways. The install office ordered the incorrect size of windows. The brand new FSM has determined it was our fault the incorrect size window was ordered. We have very professional pointed out our measurements, the Lowes employee measurements which match and the documents showing the windows ordered. The ordered windows mostly match except for 2 windows. One was ordered 6 inches to small the other window was ordered 8 inches to small. The FSM determined that was our fault. At the customer sight when removing the existing windows it was found the previous windows were installed incorrectly and that the rough openings were not the normal 1/2 inch larger. Lowes FSM determined that we should have known without removing the windows that there was a problem. Not sure how many contractors have X-ray vision but ours is currently not working. The current FSM has determined not to break our contract but that we will not continue with the PSI program or the Legacy installer program. He has taken us out of the rotation and put a hold on all payments so we cannot paid for the work we have completed. I am sure the guys I had to let go are not going to be customers of Lowes anymore.

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the door doctor
Dalton Gardens, US
Feb 24, 2015 2:59 pm EST

I was just let go after 10 years with 100% scores to give the big company my store. lowes is losing the best installer they have ever had. I will land on my feet, but I loved lowes and will miss my teammates .good luck lowes you will need it. Remember the small guys built you

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Samples
Sardinia, US
Jan 18, 2015 9:35 pm EST
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Lowes came in and fired every installer in Ohio. No warning, even telling installers there was NO way they would go to just big craiglist stealing installers working for an how low can you install this floor company, , , though you the customer is paying top dollar..So now read back the comments and see really what a corporate company really is

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sans installs
Chula Vista, US
Dec 19, 2013 11:52 am EST

Lowes is a soulless company and I have expereinced firsthand all of the things complained about. They will never change and you are disposable. You cannot count on them for steady income and you have to suck it up if you are asked to install out of your area. You have to play along with their needs in order to keep getting work. Its a nightmare.

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TINMANS WIFE
Chicago, US
Aug 13, 2012 9:40 am EDT

I agree with what everyone has said so far. I had "the interview call" for a position I applied for and was very excited to be scheduled for what I thought was an actual interview but the call quickly changed direction about me enrolling in a college to get a degree. I was like WTF, is this person legit? I spoke with some guy with a heavy accent, and I could barely understand what he was saying. He said he would be sending me an email within the next 24 hours that I needed to verify. He put me on hold and I quickly hung up because I had googled and saw all the negative comments, I feel much better that I hung up and the call did not go any further. At no point during the call did he mention the company that had the open position. What a scam!

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dkfogleman
Greenfield, US
Aug 13, 2012 9:33 am EDT

Where to start? My wife and I had installed cabinets and laminate floors for Lowes for 10 years. I have seen all of this in 10 years.
We were always 98% or 99% in our ratings each quarter, was Gold level one year, install dept hadn't any idea what the ceritiicate was when I ask. Fould out that I was one of two in the state of Indiana.
The biggest part of our job was PR with the customer after having bad experiences with the store. When we completed a job they would always say, I won't deal with Lowes any longer unless your involved. I'm sure Lowes hasn't noticed any loss in revenue from those folks. LOL
Our nightmare began with a customer from HELL. A couple of scam artist who I suspect of having a relative in Lowes which gave them names and numbers of Corp heads.
From day one, they were unhappy with every contractor that Lowes had sent out, the tile layers, the carpenters putting in doors and last but not least, US.
For some strange reason, the tiles on the backsplash would be out of line after the layers had left for the day, The stainless refrigerator would have a scratch on the lower panel 3 times in a roll. Can we say SABOTAGE ? To make matters worse the cabinet designer made a mistake on a couple of cabinets going over a desk area, not effecting the kitchen install itself, I'm giving him the excuse that he was new.
I finally came out and ask the lady if she was happy with our work. She said oh yes, your the only ones doing anything right.
We went to the truck for a break and I told the wife...WE ARE NEXT.
We finished up what we could with 98% of the job complete on a friday night and got a call from Install manager Sunday that they did not want us back. That we had installed all the knobs and handles crooked or scratch the drawer facings with the handles.
35 years of installing knobs and handles I'm going to suddenly use a power driver on a handle with one screw making it turn and scartch the drawer facings.
They had Lowes Corp guys from the state level on down at their house and I was not allowed to defend myself.
Turns out they got a free high end kitchen and I lost $1200 invested time on the job.
The company would not back me on this job even though the disctrict install manager stated they had never had a complaint about our work, .
At this time I decided that we would not do cabinets for Lowes any longer. But would continue to do laminate floors.
We were certified Pergo Installers since 1998 when we use to glue and clamp the floors. I figured there was less headaches with the floor installs then kitchens. Only problem being, we don't do carpet.
The rotation at the beginnings was a joke, the associates knew how to get around the system and put in their preferred installers for a job. But they got into trouble when found out and had to go by policy.
Now after the housing bubble burst in 2008 more and more contractors found themselves looking for work so they posted in as installers with lowes. So now when my company name would come up and say the customer wanted both carpet and laminate, I got tossed over for a company that installed both putting me back to the bottom of the list. We were lucky to get a detail once a month after that.
It didn't matter that you were a top installer with them for 10 years. Lowes has no Loyalty toward their installers.
Yes I did like the fact that I didn't have to advertize, I did like getting paid for details even if Lowes didn't get the job. I did like the fact I got paid from Lowes and not the customer beating me out of my pay. But life goes on, I was keeping myself busy before Lowes insisted I come and install for them when the install program first began. I havea 6 drawer file cabinet full of happy customers who call me for work now knowing they don't have to deal with Lowes.
I felt that we represented Lowes when we went on a project and would build them up and make excuses for the associates lack of experience.
I felt like I was training every new Cabinet or Flooring specialist and then they would move them after they got good or in the Cabinet dept, they would not get rid of a designer even if they were screwing up every job.
We had one guy that wanted fired and did it on purpose and they still kept him on for a year after I started pointing out his screw ups. I guess what finally did it, he was sending me out to detail and help him design a problem kitchen and then recommending another contractor that worked for him to do the install. I finally got called in 6 montrhs later to remove and start over on the improper install.
BTW, I have a bunch of med size Lowes installer shirts for any of you die hard Lowes lovers.

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floor pro 101
Raleigh, US
May 06, 2011 9:31 pm EDT

lowes is full of ###, well in raleigh nc there are no lowes installers its companys like BALANCE POINT, WATSONS FLOOR COVERING the installers that dont do ### at all, but sit at a desk all day.for one the AIM in the area is a ### it you dont do right for them middle men you will get fired.and me as a installer use to work for them companys(middle men) and they controll your work an what you do .for ex.im did not sign a contract with lowes at all but when i have people call my number off my van they get mad and no use me.

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Lowes installer
, US
May 31, 2010 4:37 pm EDT

In my opinion lowes will not let you grow no mater how great of an installer you are . Your stuck making the same amount watching them hire new installers that don't have a clue and then they ask you to go out and repair the job you should have installed in the first place.

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cinderfella
Fort Payne, US
Apr 03, 2009 11:55 pm EDT

Talk about the lowes pros hoes. If you've ever worked for them, you people out in Hooville would understand. Lowe's is full of clicks, drama, gossip and intrigue. Who needs to watch Desperate Housewives with all the drama and deceit going on there.

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Lowe's - being avoided for their own mistake!

I purchased hardwood floors and needed the glue to install them. I went to Lowes to the flooring dept. where I was told what glue to use. Upon reading the label it read "Not For solid wood". I pointed this out to the so called PRO and was told that my flooring was considered plank and it was the right glue. I installed the floors and within 2 weeks it wa...

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Lowe's big scratch on the door of the refrigerator!

I bought a whirlpool refrigerator from lowes in elk grove, ca on 9/18/06 for next day delivery. The product was delivered to our house the next day. Unfortunately, the delivery guy made a big scratch on the door of the refrigerator. We didn’t want to waste the delivery guy’s time since they said one of the delivery trucks is out of service and they have a lot more to deliver that day. So we told them to move on and we’ll call lowes to schedule for a replacement. It took us almost a week of run around to finally get someone to respond and to schedule for a replacement.

The delivery guy came back the following saturday to give us the new refrigerator. As they arrived at my house, they quickly proposed to change the scratched door of the refrigerator instead of replacing the whole thing. They said this way we can avoid other damages. It made sense so I agree to change the door. Once the door was changed, it kept making this squeaky noise so I told them to just replace with the new refrigerator. That’s when the delivery guy finally revealed the truth. He said they can’t replace the refrigerator because the compartments inside the “new” refrigerator are broken. Unbelievable! Shouldn’t you check to make sure the product is in good condition before you deliver to your customer? Once again, the delivery guys were behind schedule. I didn’t want other customer to suffer like us, sitting around waiting, so I told the delivery guy to move on and i’ll deal with lowes. I called lowes back to explain the situation and asked for another replacement. The delivery manager, heather wilson, responded with an attitude and said they don’t have any in-stock and she doesn’t know if they’ll order more. This lady is not a customer service person at all! She didn’t even apologize for sending us a broken refrigerator. So I told her I want to return the item. She said she’ll send the delivery guy back the next day to pick up the broken one.

Another week has gone by and I receive a phone call from another delivery manager by the name of chris. He was very sympathetic about the situation and asked if I could give lowes one more chance to make it up. I told chris that if he can get me the same refrigerator and deliver it to my house by the end of the week, i’ll give them one more chance. Sure enough, he got the product and scheduled for delivery. That saturday we got our refrigerator. However, in the process of bringing the refrigerator into the house, the delivery guy broke one of the legs on our staircase and scratched two other legs. Can’t they do anything right? The delivery guy wrote up his report and said he’ll submit to lowes delivery manager and she’ll get in touch with us.

Almost a week have gone by and no words from anyone at lowes on the broken staircase. So I called chris since heather is not willing to assist us. He said the delivery manager, heather wilson, should have contacted me right away on this. Well, obviously this lady doesn’t want to talk to me. She’s the worst customer service person i’ve ever spoken to. So chris said he’ll look into this and get back to me. Shortly thereafter, a guy called me and said heather told him to call. He said he’s the subcontractor for lowes who does estimates on issues like this. So he scheduled an appointment with me, but gave me a four hour waiting window. This is not a delivery. It’s an estimate for crying out loud. What kind of business is this? You broke someone’s staircase and now you’re making them wait for four hours just for you to come out for an estimate. It’s insane. That’s going to waste another half of my day.in addition, i’m probably going to have to wait another four hours just for them to show up to fix the staircase, not to mention the time it’s going to take to fix the darn thing. This is ridiculous! I insisted that they give me a specific time they’re coming out because i’m tired of waiting around for them. They said they can’t give me exact time because the four hour time span is their policy. What kind of policy is that? I can understand for a delivery, but not for an estimate.

Until today, the problem is still not resolve.

Does anyone out there have any suggestion on how to elevate this issue? I have already send email complaints to lowes, but haven’t gotten any response. I’m so fed up with this.

I will never buy anything at lowes that requires delivery service again.

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Stenesha Ross
, US
Sep 01, 2022 1:15 pm EDT

/ordered 5 Masonite interior doors in white on 8/31. They arrived dirty with dents and scratches. No consideration that the doors were white at all. very disappointed and may be returning them!

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russell
,
Jan 10, 2007 2:50 pm EST

Listen you probable live in a tiny house with a tiny doorway just like most of the homes i deliver too. you probable had no intentions of tipping the poor guy when he delivered you your product. lets take a moment to ponder this. a bartender will get a couple of bucks for pouring a 4 oz glass of booz, a delivery guy would get if there lucky $30 for a delivery for carrying a 300lbs of metal through a tiny door way do you think he's gonna care if he scratches your door hell no.. i would be upset with lowes not the delivery guys. its your responsibility to make a clear path for the guys. did you? did you remove the outside door to make it a quicker delivery i will bet you didn't. so now he's a sub contractor and your crying about a broken peg on your stair case. it will come out of there pocket not lowes to have it fixed. so suck it up and fix the stair case yourself. i have seen so many complaining people about the most dumbest thing. maybe you should try to carry a 400lbs refrigerator on your back and see what will happen. thats why its called an accident...

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Chillieann12
, US
Jan 11, 2017 4:53 pm EST
Replying to comment of russell

Taking pride in work regardless of what you do in life. You obviously like that. You dirtbag

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Lowe's - we were amazed at the attitude of the associates

Yesterday afternoon my husband and I went to Loew's to get a small shade for our newly refurbished kitchen. This simple purchase took us about an hour and a half to be completed. We were amazed at the attitude of the associates. We wanted to know if certain small lamp shade on display came in a particular lighter hue. So we waited about ten minutes to see...

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Lowe's my experience is certainly nothing compared to some of the 'horror stories' i've read on complaintsboard.com

This is a letter I submitted to the Lowe's Home Improvement Store Website. My experience is certainly
nothing compared to some of the 'horror stories' I've read on ComplaintsBoard.com. Still, as far as I am
concerned, its just one more nail in the coffin.

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On September 23, 2006 my wife and I went to the Lowes of Garden City (store number 1624) to purchase a dishwasher. The experience was so extremely dissapointing, I am going to make it a point not to shop at Lowes any further.

To start, the customer service representative there who served us (John) seemed more concerned with
talking with several of his coworkers than correctly entering my information for the purchace. I had
requested a delivery, install and removal of the old unit. On the paperwork, John checked off delivery but no install. When I pointed this out, he told me not to worry about it. I insisted he check it off. At
one point he began to talk to his coworkers again. I asked him if this was going to take long as my wife
was attending to one of our small children. He insisted the process would not take long.

When he finally began to enter the information into the computer, I asked him several times if he had
added the delivery, intall and removal request. He insisted he had. He then asked me if I was interested
in a Lowe's credit card. I informed him I was and he said that he would take care of that as well.

After he entered the information into the computer he printed out a receipt and told me to go to any
register and give my phone number. I asked him about the credit card and he told me I had to go to customer service to apply. I asked him then why he said he would help me set up the card if he couldn't or wouldnt have been able to, but got little reply. I decided to forgo the card application and put the purchase on an existing card. I then went to a register where I gave the young lady my phone number. To my amazement, she asked me when I intended to pick up the dishwasher. I informed her I had requested delivery, install and removal of the old unit. She informed me that none of that information was in the system and that I would have to go back to the customer service person.

At this point, I was disgusted. I told her to forget the purchase, I didn't want it. I then asked for the
manager on duty. A gentleman named Larry came over and I explained what had happened. Larry apologized and took my phone number down, promising me that he would call me personally in a day or two and we would place the order correctly over the phone. It has now been ten days, and Larry never bothered to call.

Every time I see a Lowe's commercial, where your customer service reps offer the Lowe's 'promise' for
customer satisfaction, I laugh. From now on, it's the Home Depot in East Meadow Long Island for me.

Dissapointedly,
Tom

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Mike Peters
,
Jul 20, 2008 6:57 am EDT

Just wanted to comment on all the negative stories about Lowes. I hope everyone realizes that Home Depot is not all that much better, at least in my area of Mass.. You may want to consider (even though it does cost a bit more) using your local hardware stores on a more frequent basis. Because we all know that once Lowes and Home Depot put those mom and Pop stores out of business, the service and prices at the huge chain stores are not going to get any better. I admit the larger stores do have better prices and selection, however, before we know it we will all be slaves to Lowes and Home Depot. With no other choices.

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Lowe's - loud enough to not use it

I bought an Indoor/Outdoor rated Harbor Breeze, Key West, ceiling fan last in September 2006. This ceiling fan is over our spa, securely installed over a lattice patio cover (with Plexiglas over the top protecting the fan from water from the elements. We had some recent winds and several of the fan blades snapped off and cut my spa cover in several place...

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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Use this comments board to leave complaints and reviews about Lowe's. Discuss the issues you have had with Lowe's and work with their customer service team to find a resolution.