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Lowes / repair

NY, United States Review updated:

Bought a power washer 10 months ago, used 2 times. When trying to use it this spring wouldn't start, called Lowes advantage number stamped on machine, they said it it under warranty up to $100, if they cannot repair it they would give a new one. Left the machine and get a call a few days later that it is ready to be picked up and the charge is $93. It's under warranty. Turns out the $93 is for oil change, spark plug and air filter. That is maintenance not service. It was not brought in for a tune up it was brought in for repair. Now to get our machine back, ( being held hostage) that we paid $400 on less than a year ago we need to pay another $100. We were never informed that this maintenance needed to be done. Why should it need these things when it's a new machine used twice before?
Have been going back and forth with Lowes, they tell us we need to call Briggs and Stratton (the manufacturer) To get this rectified. We haven't spoken with Briggs and Stratton at all. We called Lowes, brought it to Lowes, Lowes is the one one that did the unauthorized maintenance and is charging us, Why call Briggs and Stratton to get our money back? Makes no sense to me, but the Lowes people are so stupid they can't even understand that.

Jo
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Comments

  • Br
      1st of May, 2012

    You brought it in because it wouldn't start. They got it to start. If you had read the instruction and maintenance manual you may have saved yourself the expense of your stupidity. Google is great for resolving issues at little to no expense also.

    0 Votes
  • Jo
      1st of May, 2012

    My husband is able to repair engines take apart carburetors, we are not the stupid ones. That was not the issue, the issue was being charged for something that was under warranty.

    0 Votes
  • Br
      1st of May, 2012

    Maintenance is not part of the warranty, that is the responsibility of the consumer. Read the warranty. I have.

    0 Votes
  • Jo
      1st of May, 2012

    It wasn't brought in for maintenance. Oh and by the way they didn't get it working, so they actually did nothing!

    0 Votes
  • Br
      1st of May, 2012

    No [censored] it wasn't brought in for maintenance. The manufacturer is responsible for the warranty, not Lowe's. Read it.

    0 Votes
  • Jo
      1st of May, 2012

    Going back and forth with Lowes, they have nothing to say (knowing they are wrong) they just hung up. After going through all of this, the machine still did not start. My husband drained all the gas cleaned the carburetor and put new gas in then it started. So their so called repair was for nothing.

    0 Votes
  • Jo
      1st of May, 2012

    Maybe you should read the comment.

    0 Votes
  • Br
      1st of May, 2012

    Like I said...Maintenance.

    0 Votes
  • Th
      1st of May, 2012

    Good review Jonna s. Brenda is like those m3c know-it-alls. Slimjim AGREES.

    0 Votes
  • Br
      1st of May, 2012

    Shut it troll.

    0 Votes
  • Ma
      1st of May, 2012

    So why didn't your husband drain the gas and clean the carb before taking it in for repair if he is so smart? Anyone knows you don't leave gas in the tank more than 30 days unless you put fuel stabilizer in it.

    0 Votes
  • Jo
      1st of May, 2012

    He did put stabilizer in it. He didn't want to take it apart considering it was still new and under warranty.

    -2 Votes
  • Jo
      1st of May, 2012

    I find it to be pretty pathetic that people come on here to read people's complaints just to be obnoxious and rude.

    -2 Votes
  • Jo
      1st of May, 2012

    The fact is, Lowes sent it out for repair, Did not repair the machine. Did unauthorized and unneeded maintenance and charged for it. Can read the warranty all day long, I know maintenance is not covered. It was not brought in for maintenance! If you bring in a new car for repair, that won't start and they replace the brakes and tires without consulting you, I'm sure you would want to pay for it!

    0 Votes

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