Lowe's
reviews and complaints

The last straw. Employees are extremely rude and unprofessional. Don't know any of the products and treat customers like they are a burden. My experience at the Everett WA Lowes has forced me to drive an extra 5 miles to my local Ace hardware.

Employees swearing and complaining in the presence of customers. Nobody knowing anything about the department they work in. A cashier rolled her eyes at me when I asked if she wanted my phone number for my warranty on a tool I was buying. She said no, save your receipt. Who saves a receipt for a tool under $100 for 2 years. Then the guy in the lawn mower section that had no idea which of the 2 oils I should choose for a mower I bought there and was still for sale.

Lowes has really gone down hill over the last couple years. This one is 2 blocks from my house and I spend almost every weekend there. Not anymore. I went to Ace 5 miles down the road. They greet you at the door, they basically do your shopping for you. And every single one of them was knowledgeable about my inquiries. If they didn't know, they would summon another employee that was the expert.

Lowes, you will no longer get my business. Even a sheet of sandpaper I'll drive an extra 5 miles for.

Purchased this dryer from Lowes on May 21, 2018. On June 29; dryer stopped heating up but continued to spin. The repairman showed up on July 6 and could not find any wrong except to move the unit to look in the back. Dryer worked until July 13; the same issue happened again. The repairman showed up on July 18, he found loose connector, connected it back up and it worked. The next day July 19; the dryer stopped working again with the same issue. I called the Customer Service Center talked to the rep. name Jenny. I told her that since this is the third times on the same defect, I would like to get it replace. She turned me over to her supervisor name Ray, employee ID# 6175. Ray insisted that the Lemon law only apply to automobile. I then requested to talk to the manager. Latika came on the line and explained to me that the repairman needs to come out to determine the issue. If it is the same issue then the unit will be replaced. She noticed that the service appointment would not be available until July 25. She told me she was going to talk to the service department to move up the repair date and would call me back. I have been waiting for her call but she has yet to call me. She gave me the direct extension, which is 6383. When I called the Customer Service Center and asked to transfer to this extension. I was told this number does not exist. This whole situation is frustrating, we spent large sum of money on the brand name that we thought we could trust but yet has the same problems over and over and the manager supposed to follow up never did. Please look into this matter and get back to me. I appreciate your assistance in this matter.

My boyfriend and I do contracting work for my father and unfortunately for items that cost $10 or less the guys always throw away those receipts. We are responsible for purchasing, returning, and exchanging these items and we are no longer allowed. I would like to ask for our IDs to be reset please. My name is Allison Leann Powell and his is Thomas Manuel Lopez. Allison can be contacted at [protected]. Thank you for your consideration.

On july 8 of 2018 my new washing machine a maytag 4.2 was delivered
within one hour i ran a load of clothes and the machine sounded like
the gears where trying to fit together and the other sounds where not normal i called the store in port orange the manager said he would have the delivery guys come back to check the machine and told me i was not given the machine a chance, he was very short with me, i was told the delivery man was now in coco fl and it would be a while to vhe came to me.
I ran a small load again thru the washer to see if it requited down it was
on its last minute of spinning when the men came back, i told him it was still very noisy, he said he would call repair i said, no i have owned this one hour i want a new machine so the delivery man said i will take this back and i told him the other machine i would buy a ge 4.2 i had seen before buying this lemon, he said well i will take this out tomorrow
bring the ge washing machine in they will issue you store credit and just swipe the machine out, the next day they delivered the new machine and took the maytag back i was given a slip showing the maytag was going back but no slip to show the delivery of the ge washer i was told to go to the store the next day to get the $30 back for the price reduction and pick up the sales slip on the ge washer. The next day i went to the store they could not find the slip on the ge washer and called the manager jason who was very nasty telling me i did not give the maytag a chance, no i am not keeping a machine that cost me $617 and sounds like rocket when it is running he told me i was not entitled to a store refund of the difference of thirty dollars because i went against store policy and sent a machine back and got delivery the same day, that was not my fault i did what the store employee told me to do and he continued to say i had to get help fr my son to pay for the machine, my son paid a portion on his credit card my husband just died and i was short on money, which was none of his business the store still got the $617 he was very nasty and then told me her is you sales slip which was on the old machine and not the new one and walked away i was given the $30 difference just about thrown at me and left the store with no sales slip for the new ge washer, i have registered it with slip that came in thew machine, this jason is a disgrace to the lowes name if any rules where broken it was the staff of lowes not my fault, and here i was telling people in the club house how wonderful this store was to deal with, now i will tell all this store does not have
a good attitude with there senior customers and this man jason the manager in the appliance department should be fired or at least not allowed to deal with customers

I had this ceiling fan/light installed about a year ago by Gault Electric, here in Melbourne, Florida, one of the best Electrical Companies in the area. Their technician installed 3 fans, a chandelier, and two lights for me that day, one of which was the ceiling fan model noted above. It has worked fine until a few nights ago when a loud POP woke me up. The fan was no longer working. I turned on my bedside lamp, and it did not work, nor did the lights in the bathroom. I thought it must be a power outage, until I noticed the kitchen was illuminated by the appliance lighting. I went to the breaker box and sure enough, the Master breaker switch was off. I put it back on and went back to my bedroom, turned the fan on once again, and pop, breaker went off again. I kept it off for the past few days, until Gault could get an electrician to my house. They just left and found a faulty wire in the fan itself, which they replaced, and it is once again working fine. I thought it important I bring to your attention the fact the wire was faulty, in case other fans of this model have the same issue.

I bought a refrigerator ordered from lowes because it was not in store they ordered it for me and told me it would take 3 to 10 days scheduled to arrive july 5 2018 to lowes and delivered july 6, 2018 but it never arrived i called because i have my kids on vacation and it was 125° i was transfered 6 times and then hung up on, i asked the 3 person for the 3rd time to corred my number thinking it was not delivered because of that reason, they adviced my refrigirator was in the truck and i would have to wait another day called next day and nacho said i needed to have pasience and he would look for it in the back he found it open because the box was damaged and said I would need to wait another day to check if it was in good condition. the refrigerator arrived on 7-8-18 with a dent on the door and missing pieces i asked the delivery guy about it and he said it would have to be replaced or discounted on 7-9-18 i called about issue spoke to jonh and he said manager would have to call me back i never received a call back so i called back after work spoke to ray and i was adviced i would need to pay for a second refrigerator and they would refund my money i explained i didnt have that kind of money he said it was store policy i asked for a better option because of the nesecity of having fresh food for my kids but they did not care.

We had purchased a washer & dryer at Lowe's we where told to use my credit to sign up for a CC within their company. Since I have never been late on a payment yet they each month lower my credit limit which then lowers my credit score. When I called corp & talked with Thomas he imformed me very rudely it was too bad. He was not willing to deal with this issue at all. I am paying off the card more than the min each month & now only owe $750.00. Yet, once again when I make a payment they will lower my limit to match what I owe them. Is this a fair treatment? My credit score would not go down if they did not lower the limit. I feel Thomas is a vindictive representative & wants to hurt people's accounts on purpose. I started out before their card with a 800 credit score & now am at 587 :( They are the only reason it has dropped I am have no other credit owed besides Home Depot & they treat me Fantastic!

I ordered a door from Lowes back in February 2018. I had the preliminary measurement done and was waiting for the final. First they lost my order, put it in the computer under windows. Next they got the wrong door in, didn't bother to look at it until the day of installation, also didn't bother to call and explain, I had to call them when they didn't show up. Took a day off work for nothing. Next they reordered the door, another 4 weeks waiting. They set up another install appointment. I took another day off, and they didn't call or show up again. This time, the installer had a family emergency and they forgot to notify me of a change in my install date. I guess the large company like Lowes has only on installer. So again, I had to call them. Of course, they are going to get on it and make things right. They made another install appointment and here I am, they were supposed to be here today and have the door installed between 8:00 and 12:00. I am waiting again and it's already after 9:00, their still not here...

I ordered a custom made marble sink from Lowes. I ordered it on May 15th 2018 at a cost of $528.87. I was told it would take 3 to 4weeks to be made. It finally arrived around June 28th which is over six weeks.
I collected it yesterday and have tried today to fit it into one of the new bathroom cabinets I bought, it doesn't fit……the depth is way off. I tried three times shaving off some of the wood from behind where the sink would sit, that didn't work. I tried cutting pieces of wood out from behind the front of the cabinet, that didn't work. I have now had to cut a whole piece of wood from my new cabinet just to make the sink fit.
I was told the basin of the sink would be centered in the 24" sink vanity, it isn't. There are at least 7 inches from the back splash to the sink and 5 inches from the back splash to the faucet……Why since there is only 3 inches from the sink to the front of the vanity. ? There is no overflow what-so-ever, why?
You may ask why I didn't return the sink? Possibly because I didn't want to wait another 2 months for a new one. I'm beyond disgusted with everything about this sink and now I have no choice but to live with it. I would at the very least like a refund, when in fact I should demand a new sink made to the specifications Lowes were given in the first place. This is not how I ordered it, this sink looks ridiculous. It will be cold day in hell before I ever order anything custom made from Lowes.

I would like to say that my Lowe's experience has been a bad one I had ordered carpet for two rooms and when the installation date came they only showed up with one carpet installed it and it was the wrong carpet and told me I still had to wait another 4 days for the the other room to come in after I notified the store that they ordered the wrong carpet they reordered a new carpet for that room and it when they installed at 1 that also was the wrong one so it's been almost 3 months and I still haven't got the right carpet installed yet and everytime I call customer service I don't get a good answer and even the store managers have never called to see where we're at with this. I will never use those again for any other services that they offer my original thought was that a big store like Lowe's would be a simple easy process to order to carpets. As of now since I've actually ordered the carpets it's been almost three and a half months and I still don't have the right carpet

I walked into the store knowing what product I needed to buy (5x4 Ft resin Shed). I was having technical issues with my smartphone so I showed the customer service rep. what product I wanted and how I was having technical issues ordering it online. Since I had received $25.00 off coupon code online; rep insisted that I had to place my order online in order to redeem that discount on my product. I was welcome to use one of Rona's computers to order the product. I was then sent off with one of the season department staff and she was not very computer literate as she kept on switching to the wrong store and by that time the promo that I was receiving on my phone was not available on her computer screen. Then I made an attempt on my smartphone again this time using Google Chrome browser. I was able to place the order and the seasonal department staff asked me to go to the customer service desk and have them receive the order in store. I walked all the way over to the customer service desk again and waited to speak to the rep. I started to inform her that seasonal depart rep wanted me to get her to receive the order customer serv. rep. interrupted me and just called the seasonal dept staff. After the phone call customer serv. rep started to receive the order and then she informed me it will take up to 45 min for the store to receive the order. At this point I was starting to get frustrated and I decided to ask the customer service manager for help. Upon that manager informed the rep. that she could just have sold me the item through the store and applied the credit manually. (Just like I suggested when I walked in to the store; now my card is charged two times and I will have to wait 7 days for a refund to show up). 40 mins later I finally completed the sale transaction. Now I had to wait to receive the product that I just paid for. I was again asked to have a seat and wait while they get the product down from the shelf. After 30 mins I was informed that I need to drive down to the gate to receive the product. when I drove down to the gate there was no one there I stood there for another 5-10 mins and then decided to go back into the store to inquire because at this point I was not sure if I was waiting at the right spot. turns out I was waiting at the right spot store did not have the right piece of equipment available to get the product down and Manager on duty was himself now on the forklift trying to get the product down. I again went down to the gate and waited. it took almost 1hr and 45 mins to get a small 5x3.5 ft resin shed. By this time I was late for picking up my daughter and my wife had leave the house with my other two kids. I now decided to go back and speak to the store manager. I was only able to speak to the manager on duty (person who himself was not equipped with the right piece of machinery to get the product down from the shelf). He did own up to his mistake and apologize however, he was rude and not sincere and was not able to offer any kind of assurance that this would not happen in future and corrective actions will be taken so that no other customer ever experiences the nightmare that this shopping experience was.

I will never ever buy anything that is made by samsung again! I purchased all my kitchen appliances (refrigerator, stove, microwave & dish washer) from lowes, but they are manufactured by samsung. After the 1st month I had to call for service on my ice maker... They put in a new one. I purchased my appliances aug. 2017... Last week the refrigerator just stopped working... Freezer is in bottom, which is not making ice, but staying cold, refrigerator part not working at all. I call service center for warranty... They send someone out the next day, but had to order parts... Which did not come in until following wednesday. Mean while I had to go without a refrigerator for 7 days. They offered a loaner... Which I had no idea where I put it! Guy comes out yesterday installs the "new" parts and he leaves... Well refrigerator not working. I call... They have to order "new" parts to replace the "new" parts! Can not come back out until next tuesday.. Do not buy samsung.. I will never again!

Paid Lowes in Hackensack, NJ $35 + tax to measure the space for Pergo flooring installation. The estimates came with $3, 700 charge for leveling the floors - $1, 200 for 44 bags of cement and $2, 500 for handling this cement. When I questioned these unreasonable charges - Lowes can't explain them, blames the 3rd party installer and does not take any responsibility for this quote. It has been 3 weeks now of back and forth calls with Lowes staff and they are still trying to figure this out. I already gave the business to National Floors Direct, who did a fabulous job - not only my floor was perfectly straight but they gave me a very reasonable price and a life-time warranty. Will never do business with Lowes again.

We have been lowe's customers since 1993 and this letter is to inform you that once our final project, scheduled (and re-scheduled multiple times) for next week is completed, you can remove the welcome mat from outside your concord, california location for my wife and I as we will be taking our home goods, landscaping, tools, etc., business elsewhere. We moved to concord on memorial day weekend, this was our first physical visit to your concord location. This is when we met craig in the gas grill/barbecue section. As a retired and disabled member of the u.S. Military, we opted to have lowe's install & deliver this gas grill which involved an $80.00 upcharge. When the grill arrived it was in a box and not built or installed as confirmed by craig. Repeated phone calls to management were finally returned by "mike", only to learn, from the in-store assistant manager himself, who when returned our call stated the information we received from "craig" was incorrect and that "craig" had been providing this misinformation to other customers as well, as we learned from the first call to the assistant in-store manager; "mike". "mike" then informed us that he would refund our $80.00 and instructed us to install the grill ourselves which we accomplished. The refund from "mike" was very generous to which we both appreciated and we then tackled the assembly of the grill itself without issue. However, ten days go by and still no refund our lowe's account, causing us to make additional calls to "mike" the in-store assistant manager. These return calls to "mike" were not returned in a timely manner, and when "mike" finally did contact us he stated he would have called us earlier but he was "hiding in the back room". These are his words and not a fabrication. As I stated earlier, this was our first time in the concord location physically, however, we had been on the phone with your carpet department multiple times prior to our move to concord to ensure we would have the correct carpet selected, purchased and installed prior to our arrival. Of these three options - the only one which was completed as of the date of this letter is "purchased". Your staff is well versed on this part of the transaction, however, returning phone calls, scheduling, and honesty does not appear to be qualifying factors for lowe's employees as we continue to wait on the installation of our carpet in our new home. On june 20th, my wife bonnie received a call from "ben" who is a contracted lowe's carpet installer, stating a member of the installer's family had passed away and the installation of the carpet would have to be further delayed until the week of july 2nd. This phone call, of course, was made the day before the carpet was actually supposed to be installed. Does this complaint letter yet have your attention? No? Well, on that very afternoon of june 20th, my wife purchased two lamps for our bedside tables. One lamp did not include the finial to hold the shade in place. Is this a quality control problem with lowe's? No. However, you might imagine the language the two of used regarding the lowe's location in concord when we prepared to outfit our new bedroom with these two lamps. Now my wife needs to make yet another run back to this location; speak with another employee whose competence remains suspect to resolve yet one more matter. We've been in concord for only four short weeks and have already taken pen to paper to provide you with our concerns as they have been addressed herein. I've addressed the fact that I am a retired and disabled u.S. Military veteran - I have provided this information for two reasons; (a) your 10% discount to all u.S. Military members and (b) the simple fact it's just not worth it. The ten percent savings we receive on our purchases is lost on the price of gasoline to run back and forth to this location for resolution, not to mention the anguish in attempting to contact the in-store manager while he admittedly hides in the break-room. The failure in leadership displayed by your concord in-store assistant manager "mike" is actively mirrored by those in the lower-echelon positions, i.e., craig in gas grills; "matt devore" in carpeting.

As stated previously, we have been faithful customers of lowe's since 1993. The only reason for this letter of complaint is to address the matters we have experienced to ensure you are made aware.

If our carpet is not properly installed on june 29, 2018, the total cost of the carpet and installation will be credited back to our lowe's card forcing us to take our business to another retailer.
Concerned,

Paul e. Cheney

March 12th 2018. I paid in full, for vinyl siding install. Specifically stated I did not want the same contractor who did my window installation in 2014. He made a complete mess out of the job and my home. I was assured it was not him doing my siding. My saleman said they would get started in two weeks. Month later I called to say I hadn't heard from anyone. He says they will be there on Monday. They start a few bumps and lots of seems. Using the wrong color trim. I tell the saleman. He said no problem he had to order the right color they will be back next week and fix the mistakes. The next week contractor said it will be to much trouble to change. Starts up again using the wrong color and the work is so sloppy. Call salesman again. He assured me it would be fixed. He was going to be on the job with them. Same mistake the next day. I asked for a different contractor. A month later I learn these boys are working for the contractor I stated I did not want on my job. They told me it would be one month to get another one. Ask for my money back. Less my materials. I was told the contractor had the rest of my materials and they wouldnt be liable for the exchange. I'm being charge for for materials I never received. They claiming I have I do not h as have. Cant order materials because Saydie with corporate refuses to give me a copy of my invoice. Did not get my $1000. rebate I was told I'd get on siding. Getting letters saying i did not purchase $1000.00 worst of siding yo get the rebate. My contractors remove everything Lowes contractors did to find they did not replace the old insulation and were there was no insulation the didn't put any. I was supposed to have new
Insulation. They were supposed to remove and replace all rotten board. They did not! Every windows lowes installer put in the year of 2014 all the wood around and under my windows was rotten. They put new siding on top of the rot, nails wouldn't even stay in the wall. Did not used starter stripes. Only used three to four nails in a 12ft. Strip of siding. Unbelieve! To top it all off my house had siding and it was nothing wrong with what I had. I was trying to get my home in good shape before I retire. They took all my siding, shutters stripped my house to nothing worked 4 day out of two weeks. Months my home has been exposed and everytime it rains water is pouring in my windows to a completely new remodel home. New walls, custome window frames and new hardwood floors getting wet.. ive sent them pictures. I feel I should I get all my money back. Its days before I get a response. Cant get a honest answer. And Saydie at the corporate office blocks me from getting through to someone over her head. I really think she enjoys showing me she's in charge and in control.

As a previous Lowes employee, I apologize to all of customers having complaints with their kitchen cabinetry orders.

It is a very expensive investment in your family's home.

Lowes has a non existent cabinet Specialist training program. I literally did not even receive basic training materials needed, with exception of viewing of few short training videos on 20/20 design.

I was not even provided with a new employee white, spiral manual and was given no education on policies and procedures. The only time I learned anything was when I was told not to do something a specific way.

They assigned me to the position with another new girl to the department (within 6 months) and a new PSI which had no previous experience in building or design, but were both standing employees. (I have 5 years as a project manager .)

The sales manager for the store #1808 told me to compete against my co worker if I wanted to "feed my family". No sense of teamwork so that the three of us may learn from each others strengths was ever instilled. Just say whatever you must to sell it today even if it is designed poorly.

As I had no training and no reference books, my only choices was to ask my fellow department employee who did not want to help me learn, as she was trying to "feed her family" and knowledge for me was competition for her.

When asking my other option, the non experienced PSI, she would tell me "she had no clue".

My co Cabinet Specialist had prior worked in the install sales office and had a favorable relationship with the sales manager. She used her relationship, knowledge of the install department and computet access, to return things onto other back office employees who sales were not monitored, as well as give free Details and offer extra "freebies" that she had Lowes contractors perform and then wrote off on the back end in order to get her sales.

She often told customers without accurate measurements to "order things now and we'll return whatever doesn't work" to get her numbers, only to return excess stock to another back end associates sales number and then put the cabinets on the discount rack. Thus, delaying customers to actually get what they need accurately, the first time with a thoughtfull design.

The stores inexperienced PSI, would assign my coworker all projects so that she could assist her in performing a job. However, I watched numerous Project Specialist Interior (PSI) projects poorly managed and executed, causing customers great delay and quality dissatisfaction.

As such, I unfortunately, would advise everyone to avoid their exorbitant and problem riddled cabinet & PSI department.

We contracted with the Lowe's store on Feb 17, 2018 to remodel two bath's and a kitchen and paid them just over $34, 000. Now it is June 11, almost four months later and we still do not even have a working toilet or shower. All that has been done is tile laid in the kitchen, laundry room and just last week in the two baths. The kitchen cabinets are hung, no counter tops yet. The cabinets were installed over raw sheetrock around where the sink plumbing is, no mudding in or paint. The tub is in place but not hooked up to plumbing. The contractor promised my wife two weeks ago they would have a bath completed by the time we returned from Florida. Did not happen, we still do not have a toilet or shower. We are ready to get our own independent contractor to finish the work we have already paid Lowe's to do just so we can have a toilet and shower. At the rate Lowe's and their contractor is going it will be a year before they are done.

We are going on 7 months waiting for installation of laundry room door. We have received terrible customer service. You would think that after this many months someone within Lowe's would take some interest and pride in their service and make this right. You can't get information over the phone. If you do get a person on the line they give you incorrect information on the status of your order. Therefore you have to go in to the store and hope the person you need to talk to happens to be in.
THIS DOOR HAS BEEN ORDERED 4TIMES! It takes 6-8 weeks each time it has to be reordered. The First time it was ordered it come in with incorrect hardware and had huge gaps between the hinges and the door, the second time the dimensions were incorrect so the sales person suggested we use larger molding to cover up the error. We refused to do so because it wouldn't match the molding in the house and doors near by. The third time there were nails driven through it. The door has arrived in store for the 4th time. We were told we would be contacted for installation within 2 days. It has been 5 days and we have not been contacted and have NO installation date.
The crazy thing is Lowe's charged our credit card 7 months ago and we still do not have a door.
We will never do business with Lowe's again. All our future home improvements will be done with Home Depot.

I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry you covered with protection plan. I received phone call couple days later from the lowes service dep. and they told me your machine needs to be replace. Couple days later Lowes called me and told me they can not locate my purchase and they sad, I returned my appliances which was the most ridicules thing that I ever heard because I still have them. anyway I gave them my lowes membership account print out where all my purchased recorded by Lowes. still they sad they can not locate my purchase. I have spent countless hour on the phone and writing email still no result. One of their representative called and sad he fixed the issue and gave me reference number and sad in couple days Lowes would called you to schedule a delivery but no one called me and I called Lowes and they sad whoever you talked made a mistake we can not confirm your purchase. I cal Lowes blame their local store local store says they called Lowes gave them all info still no result. It seems to me Lowes sells protection plan but it is fraud they do not provide any services. blaming their local store local store blames Lowes super service dep. No one takes responsibility.
I have all the emails that Lowes sent me.

Ok it's or most 3 week's now im trying to get a bath room door put in. Payed for them to come and measure it. Told me they would come the next day between 12 and 1 well 4 hours later he never came I called them and ask them whats going on was told they will get back to me on it. Well they called me back to tell me the guy was at another job
And it was taking longer then he though. And they don't know why he didnt call me. And they are sorry for that but he will be there. It was 6 clock by then the guy came at 8 at night and said he came from new york and thats why it took him so long. He said now I have to wait for the store to call me to get the door. 3 days later nothing. I call the store to ask what happen he will get back to me. Well never did next day call the store manger tells me I have to talk to some one over there the store has nothing to do with it that he has to call them to give it they dont have yet. Well at this point im up set. I said to the manger why do I have to call him well the manger said he will get back to me on it. Never did I called and talk to the one who does it and he told me I gave it to them or ready you have to go into the store and get the door. Ok night mare dont end there my son in law goes into the store to get the door and they tell him they didnt get any thing the guy is away and wont be back in a week call monday. So I payed 35.00& and got nothing, going to see whats going to happen monday store north bergan n. J lowes I am very up set I dont have a car so im cabing it to get there. Can some one please help me with this. Give me my 35.00& back or if they loss my measurement do it again I dont care I need a door put on my bath room but I dont have money to just give away like that im a grandma with 4 kids and I need it for them thank you. Donna rovetto