Lowe's / protection plan coverage

New Lenox IllinoisNew Lenox, US

Purchased a Bosch Dishwasher and 5 year extended Protection Plan that was installed by Lowe's July 2015. Called Lowe's for repair, door pops open mid cycle, October 2016. First contractor shows up October 27th, says parts must be ordered and will get back to me. Two calls later to contractor, last one November 28th, still no parts. Funny, ordered parts through Sears and got them in 2 days! Called Lowe's same date, tell them 1 month wait plus no dishwasher to use entire time not acceptable. Lowe's rescheduled new contractor for November 30th. Called contractor November 30th, they say I'm not in their system, didn't receive Lowe's paper work. Called Lowe's, they scheduled another appointment for December 1st. Will call contractor to confirm. End result so far: 3 days missed work and no working dishwasher. Will not deal with Lowe's again.
Beyond frustration!!!

Nov 30, 2016

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