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Lowe's Home Improvement Store / didn't stand behind their word

Missoula, MT, United States Review updated:
1
We went into Lowe's Home Improvement Store to buy a washer and dryer and decided to take advantage of the on-line coupon of buying a $100.00 and receiving an on-line coupon for $10.00. We were told we could receive a $10.00 coupon for as many $100.00 coupons as we wanted to purchase. We asked if we needed seperate receipts or if there was a limit on how many coupons we could get and were told no that there were no limits and we didn't need seperate receipts. So we bought 25 $100.00 coupons and paid for our washer and dryer with them. We came home and tried to to go on-line to get our coupons and there indeed was a limit of three per receipt and per family or household. We returned to Lowe's with our dilema and they told us it was our loss and there was nothing they could or would do about it. We asked them if they would at least issue a store credit for the coupons we could not collect and they told us no. We told them we would be returning the washer and dryer because we could get them cheaper somewhere else and they said they would be charging us $80.00 to pick them up. We said we would be returning them ourselves and they said that they would have to be returned in mint condition or we would not get our money back. They said that they have a 30 day money back guarantee if we were not satisfied and mentioned nothing about charging us $80.00 to have the washer and dryer returned at the time of purchase. We are extremely dissatisfied with how Lowe's handled this situation and felt we have been totally misinformed about our purchase. We also have stock in the company(Lowe's) and are considering selling that as well and going back to supporting Home Depot. This will probably fall on deaf ears but we feel we have been scammed. Joe and Sharon Marble Florence, MT
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Va
  16th of Jan, 2008
Agree Disagree 0 Votes

Lowe's Home Improvement Store - No help!
Lowe's Home Improvement
Battle Creek
Michigan
United States
www.lowes.com

I bought a 3,000 dollar lawn mower and used it for about 3 months. The right side hydro drive trans went out. I had it at a repair place for a month, they gave it back and said they could not fix it. So i took it to lowes they sent it out twice. They can not seem to fix it either. So know i have had no mower for 4 months now. They wont do anything for me. I have went to every web site complianing about this. All i want is my money back.
De
  11th of Nov, 2008
Agree Disagree 0 Votes
I HAVE SHOPPED AT LOWES ON GUNBARRELL RD CHATTANOOGA TN FOR YEARS BOTH ME AND MY FAMILY. WHEN THE ECOMONY IS BAD FOR RETAIL IT LOOKS LIKE WE WOULD HELP ARE CUSTOMERS.
MY PARENTS WENT TO THIS LOWES STORE 425 ABOUT 2 WEEKS AGO TO GET BATHROOM REPAIR
STUFF THEY ARE BOTH IN THERE 80'S CANT GET AROUND VERY GOOD. THEY LOOKED IN THE
PLUMBING DEPT FOR HELP ON SOME ITEMS BUT NOBODY SEEM TO CARE SEVERAL PEOPLE WENT BY
BUT NOBODY SEEM TO HAVE TIME FOR THEM. MY DAD EVEN WENT AND STOOD UP FRONT AND ASK FOR HELP SAID WE WOULD COME SOON AND HELP STILL NO BODY SHOWED WHY WHY. HE STOOD UP FRONT AT THE CUSTOMER SERVICE DESK FOR OVER 30 MIN. WHY I THINK WE NEED TO SHOP AT HOME DEPOT BECAUSE THEY CARE ABOUT THERE CUSTOMERS FOR SURE THERE ELDERY
CUSTOMERS.

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Lowe's Home Improvement / Lowe's Home Centers Logo Lowe's Home Improvement / Lowe's Home Centers
Customer Service
Overall Satisfaction Rating

644 Reviews
P.O. Box 1111
North Wilkesboro
NC
United States - 28656
+1 800 445 6937
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