Lowe's

This is at Lowe's in Beaumont Texas, on Dowlen Road. I arrived at paint desk, no one was there, waited 20 minutes, asked for an associate to call for someone to come help me, 20 more minutes and asked to speak to the store manager. This was Tuesday August 5, about 1 to 2 PM. Store manager finally came, said she had been out of the store, she was rude to me in discussing the situation. They finally got a guy over there and he mixed some paint, then told me he couldn't match my paint, I had brought an old can, which I bought at same Lowe's and it had some paint still in it. I know this was done intentionally because about thirty minutes later, I noticed different workers in the paint department, I asked them about it and they were able to mix me some matching paint. This was horrible customer service, and the manager did nothing for me except put someone to help me that could not mix paint. You really need to hire managers that will stay in the store and is available to help customers, also, they should make sure their workers are on the job and providing customer service. This experience will make me patronize your competitors. Joel Sandlin

I have more of a concern than a complaint. I am not complaining about Lowes personnel. I am concern about the contractor that Lowes hired to install my roof. My roof was considered as completed by roofer in Nov. 18. 2015, todays date is Jan. 25, 2016. I refused to sign a form stated that roof is completed until a license Engineer has signed off on it because I need a certificate for my insurance coverage. I am a senor citizen with a $12, 000 roofing contract. I have been in contact with the local store #95 concerning this matter. Although the store installer department has been very nice during our communications, there has been no favorable result. No one has come to check my roof from store or ant other entity. I am beginning to think the contractor license wasn't intact but he is still getting jobs/paid, so no one appear to be really concerned about my roofing situation. While discussing this matter with a roofing friend he asked was the roof installed on the weekend and if he posted a permit. He did not. I would like to see this matter resolved. I feel that I am in a situation where they need to start over because of no permit but I need my Certificate and I still have the unsigned form that stated the roof was completed.
Beaumont Customer