Lowe's
reviews and complaints

same thing here bro! but not to long because i got this number which is ask for help and after 24-48 hours they have refunded my money back to my account. call this number bro [protected], I'm sure they will help you as much as they had helped me.

God Speed!

that's very usual at that store, very unprofessional people ...

I had bad experiences at Lowe's when returning any items from another Lowe's location and the managers attitude very bad and rude, very unprofessional and humiliating employees at the store located on the north side of the city of Visalia CA 93291, if you don't want to have a bad experience, go to any other store but avoid that store in visalia Ca

none of those are correct! they just asking for the first and last name, email address, descriptor( merchant that billed you), telephone number and lastly amount of charge...your the scam because you do redirect us to a wrong path in fixing our problems.

call the number and you'll know and have the idea that I'm telling a lie nor a scam

The Lowe's extended protection plan is an absolute joke. I purchased this plan when i bought all new Samsung kitchen appliances for my home. My dishwasher has broken down twice now and each time Lowe' s sends some off the wall company out to assess the problem. They tell me they will be out between 8am - Noon. I make arrangements to take off of work to be there they never show up. Finally they call and say they will be there between 1pm - 4pm. After numerous calls they finally show up at 7:45pm after it took over a month to get the part in and they still don't know whats wrong with it or how to fix it. So they send out another company to start this joke of a process all over again and when you call customer service all they have to say is I'm sorry. I heard I'm sorry a thousand times yet my dishwasher is still not fixed. For some reason Lowe's thinks no-body works and we're just sitting around the house or we all have jobs that we can just take off from work at the drop of a hat to be at home on numerous occasions because they cant do anything right the first time. Its one thing to get treated like crap from the [censor]s at the customer service center, these people are about as incompetent as they get and the repair companies they send out are no better if it were free, but i had to pay for this type of service. Never shop at Lowe's and by all means don't buy their extended protection plan because it pro tech's nothing and the hassle of it all is not even close to being worth it.

I also purhcased their plan. My water heater went out and they said it would be 24 hours while they researched to find someone to fix my problem. Winter with no hot water is no fun by they way. It was Friday morning at 7 a.m. By Monday evening, still no luck with anyone to fix my issue. They then said 3-5 days for them to come up with a resolution to the problem. No return phone calls from them. Two weeks later I got a gift card for a replacement. If they can replace it and I pay for the install, couldn't that installer have fixed the other water heater that is less than two years old? Their plan stinks and their lack of care about the issue made it even worse. Never purchase their extended service plan. Thanks to the manufacturer, I had it fixed in a few days but I didn't let Lowe's know anything about it. I will never shop at Lowe's again. They should have a database of authorized repair centers to have a service person out the same day. The manufacturer had somoene out within three hours of my phone call. They did not have the part needed but overnighted it and had it fixed quickly.

These are not warranties first of all, they are contracts, and in the contract it states that when you buy the plan you are agreeing that you know what you are buying. If you read the terms and conditions you would know this. If you didn't ask the store for a copy of the terms and conditions that is your fault, isn't it? I don't have a brochure in front of me, but I know it definately states that they will not repair you washer in the limit of liability section if it becomes to costly to repair. It also states on your reciept that no other documentation will be sent, so of course Lowe's isn't going to send you something, maybe you should read over your info and become an informed consumer instead of complaining about things that are really only your problem. Of course sales people lie to you as well...I'm only 22 and I'm quite aware of that, why is this so shocking to people. That is your fault for believing a sales person, this doesn't just happen at Lowe's, it happens EVERYWHERE, once again you didn't ask questions nor take the time to find out what you were buying. Have fun trying to sue Lowe's or N.E.W because from what you've written you have no case, and its obvious you know nothing of the contract that you agreed to.

Contacted the Lowe's Extended Protection Plan this morning (N.E.W) @ [protected]. I asked why I got a Lowe's gift card for the amount that I paid for the washer. Store credit that can only be used at Lowe's. I asked why my washer is not going to be repaired. I was told by one of their representatives that the repair people charge $60.00 an hour labor to repair and that it was not in companys favor to repair my washer. The Warranty plan that was purchased at the Lowe's store in Williamsburg, Va. when the washer was purchased there. Since their company don't mail the customer a copy of the warranty after the sale of the Extended Protection Plan, you don't really know what is really covered.
On 8/29/08 I downloaded information on -line for the Lowe's Extended Protecion Plan from their website. " The plan stated that it would pay for all parts and labor for period of four years. The warranty did not state that: If the repars cost was not in their companys favor that they would not repair the washer. Well, I will be contacting the U.S. Federal Trade Commission in reference to the "Magnuson- Moss Warranty Act of 1975."
All other persons that can not get their appliances repaired by The Lowe's Extended Protection Plan Warranty should also contact the Federal Trade Commission.

Appears that the Extended Service Plan is Customer RIP-OFF. After you purchase plan, you won't get a written copy from them. The Lowe's employee's tell you what the plan will cover and if you go online you
will read what the PLAN will really cover.
IT's not what you were told at the Lowe's Store!
"Cloths Washer" 100 % parts and Labor.
Lowe's will give a credit to purchase a new one at their store and buy a new Extended Service Plan on the new washer. I purchased a Maytag washer on 1-17-06. Filed complaint on 7-24-08 ( transmission failure) Lowes won't repair washer.
I stll have 41 months left on the Extended Service Plan that purchased at the Lowe's store when the Maytag was purchased. The sevice plan was $ 104.98 for four years extended warranty coverage.
Lowe's wants $85.00 for a new service plan, if I use the credit to get new washer at their store.
"Maytag is now made by Whirlpool Corporation"
There is a big lawsuit against Whirlpool for defective washers.

Krissy,

Per the attached, following through on your suggestion in dealing with Lowe's didn't take us very far. Any help that you and your colleagues can provide us would be greatly appreciated.

Sincerely,
Alex Gerwer
President
AKN
[protected]

On Mon, Oct 16, 2017 at 12:31 PM, wrote:

Krissy,

Thank you very much for your guidance. We will see where this takes us.

Sincerely,
Alex Gerwer
President
AKN
[protected]

On Mon, Oct 16, 2017 at 12:22 PM, Krissy Guess wrote:

Boxbe Krissy Guess (kguess@litexfans.com) is not on your Guest List | Approve sender | Approve domain

Hi Alex,

I was forwarded below email chain this afternoon. We spoke this last Friday about this item. Carole works for Litex, and your remote control is not made by Litex Industries. From research online, we believe your fan could be below based on the photo of the remote control you sent. MSG, who handles replacement parts for Harbor Breeze products, should be able to help you once you can locate the model or item number of the fans you purchased. MSG can be reached at [protected].

https://www.lowes.com/pd/Harbor-Breeze-Kingsbury-70-in-Oil-rubbed-bronze-Indoor-Downrod-Mount-Ceiling-Fan-with-Light-Kit-and-Remote/1000167483

Thanks,

Krissy Guess

Director of Logistics & Account Operations

kguess@litexfans.com

From: Rick Johnson
Sent: Monday, October 16, 2017 1:07 PM
To: Krissy Guess
Subject: FW: Missing Remote Control for Harbor Breeze Fan

From: asg.akn@gmail.com [mailto:asg.akn@gmail.com] On Behalf Of asg_akn@att.net
Sent: Monday, October 16, 2017 2:03 PM
To: chowcroft@litefans.com
Cc: Carole L. Howcroft; Jean C. Liu; dawnsun@dawn-sun.com; jean@jeanliudesign.com; Rick Johnson
Subject: Re: Missing Remote Control for Harbor Breeze Fan

Carole,

Thank you very much for your email. We were able to identify "Landmark Enterprise Inc." in Bandar Seri Begawan, Brunai as the manufacturer of the fan. The model number of the fan is LP8293 (FN569DWDC). The remote that is used with these fans is made by Dawn Sun and is their model number A25-TX012LRC (as shown in the link in this email thread. That is all that we have. I hope that this will allow you to help us.

Sincerely,

Alex Gerwer

President

AKN
[protected]

On Fri, Oct 13, 2017 at 11:09 AM, wrote:

Yaoming,

We purchased eight fans, but are missing the remote controls for two of the fans:

https://fccid.io/A25-TX012/User-Manual/User-manual-1937614.pdf

Therefore, we are in need to two A25-TX012LRC remotes. Please let me know what needs to be done to accomplish this. Your help is much needed and greatly appreciated.

Sincerely,

Alex Gerwer

President

AKN
[protected]

My remote would not work either, but I finally got it to go by turning the light/fan switch off and then hitting the learn button and then turning the light/fan switch on.

After mutliple tries, it would not reset. Had the same remote issue. Called Harbor Breeze tech. He insisted my fan was too old (2012) for replacement parts and I would have to purchase a new fan. The blue lights were working on the remote. I purchased new batteries anyway. Worked first time.

I have a harbor breeze Marrimack outdoor fan which is not responding to the remote. The light is on but the fan is off. I have replaced the remote battery to no effect. I do see that the remote blue light comes on when I press any button.

Does anyone know how to check whether the remote dip switches are set correctly? I did not change the dip switches but just want to confirm. Remote model number is L3HFAN35T

What else could I check? Any thoughts before I decide to replace the fan.

RE: Harbor Breeze Saratoga model DC motor remote fan w/light. We have four of these fans and experienced remote issues with two of them. This model has a lifetime warranty, I contacted the C.S. number on the manual, the CSR walked me through a number of possible solutions with none of them resolving the issue so she said she was shipping new a new remote under warranty. The new remote arrived (in Hawaii) in two days, I "learned" the remote to the fan and it has been working properly since. The same routine for the second malfunctioning remote. Sorry there is no manual operation for this fan, but I'm completely satisfied with its high volume air movement and the customer service response to my situation.

I bought 2 harbor breeze ceiling fans, one for each bedroom. I have gone through a few remotes because they stop working & the fans that I bought also do not gave any pull chains. I didn't think about this when I bought them, just thought how nice the remotes would be when I was in bed & wanted to change the speed of the fan. In order to buy a new remote you have to buy the whole remote system, they do not sell just replacement remotes, guess they want to make a lot of money. If a TV remote goes bad you can buy a new remote, so why can't you just buy the remote piece for these fans?!?! I will never buy harbor breeze fans again & will tell anyone I know or see in the store not to purchase one. So disappointing. I know it is the remote because if I use the one from the other bedroom & put the number the same as the broken remote it works that fan. I tried to buy a new remote the other day, but now they changed the remotes to find the signal automatically, no changing the numbers. Well this does not work with the transmitter currently in the fan. I will be taking it back. If I'm going to have my husband pull that fan down to put in a new transmitter, I will throw that piece of crap in the trash & buy a better fan.

Caveat emptor. Damn right he doesn't have jurisdiction over a shop shelf.

When talking with a Lowe's and depot store my understanding was that the manufacture had massive leaks which is why my unit was empty and teh shelves were bare. I never heard and comunication to consumers about this problem.236df

Fire extinguishers can leak overtime and even when they indicate they are full, still may fail to discharge if needed. Fire extinguishers have a shelf life. Lowe's can be blamed for not inspecting a perishable product that may have come to them in that condition but the real blame may lie with either the manufacturer or who ever transported the fire extinguishers from factory to retail outlet.

I get the frustration, and it is just as frustrating to me, as an employee, when things like this happen.
The truth is, and I know that this is not going to make anything better, and may sound like just more excuses, but the truth is, they understaff the departments ALL THE TIME. I work in a department which only has 2 part time associates (they don't hire many full-time people) and we are given 10 -15 hours a week.
No manager since I started there, so I had to figure it all out myself, and with the help of the very gracious and hard-working persons in other departments, which are also greatly understaffed.
Staff is not allowed to do any online training off the clock, but cannot do it on the clock, as there would be no departmental coverage.
I feel bad for myself, but worse for the guests who come in.
Cross-training between departments does not happen, unless you take it upon yourself to skip lunch (which is a terminable offense) to try to keep up with your assigned department and also be able to spend time assisting, when able, in other departments in order to learn the ropes at least a little.
I know that the people at my location are ALL willing and happy to assist, and sometimes it is difficult to hide the stress we are all under, as I am 100% confident that all of my colleagues are hard workers who want to give the customer the best experience.
Sorry that this happened.
I have been with Lowe's for a year and I still have not been given a straight answer about why permanent part-time employees are allowed only 10 to 28 hours a week...the schedules are so inconsistent. One week, 28 hours, the next week, 10, and then store meetings about how messy departments look and how customers are complaining about service.

I was a paint department employee that was kidding with another paint employee when one day I was just kidding when I called him a homo I said this kiddingly and he lost his mind, I told him I was just kidding with him but he went to management . four days latter I was let go sould I have gotten a warning first or just terminated.

My husband worked for Lowes in Alabama. He was their slave, go to guy when no one showed up. On November 26 they work him to DEATH. He walked out to get buggies (after working so hard and getting out of breath) he dropped dead of a heart attack. CPR didnt bring him back but EMS did. He had 4 clots to his brain I have a feeling something happened to make him throw 4 clots and that made his heart stop. Lowes wont tell me anything. They came to hospital and said it would be filed under workers compensation. Compensation sent him some cards (cant use them when you on a vent and then dead, but thanks anyways). I called 4 weeks after I received workers comp cards and was told that "my husband was a sick man" told her no he wasnt he just had a cardio work up including stress - negative everything. I ask her why it took so long to tell me and I had to call to get that answer - she said "I was letting you grieve". BULL CRAP. They cancelled my health insurance the day he died! Against the law. I still have not heard from them and it has been 12 weeks. No one will tell me what my husband did his last day alive. I live with this no knowing everyday. It hurt so bad. ONE MORE THING... i was there when he signed up for benefits HE TOOK OUT LIFE 50, 000, SHORT AND LONG TERM INSURANCE. HIS MANAGER AND ANOTHER EMPLOYEE HELPED HIM, I WATCHED...WHEN HE DIED THE HR MANAGER TELLS ME HE DOES NOT HAVE LIFE INSURANCE BECAUSE IT WAS NOT TAKEN OUT OF HIS CHECK. HE WAS SHORT LIVING BY ONE DAY TO COLLECT SHORT TERM FOR ONE WEEK. SHE MADE THE MISTAKE AND I AM LEFT WITH NOTHING AND HORRIBLE MEDICAL BILLS. I WATCH HIM TAKE OUT THE LIFE INSURANCE. CROOKS CROOKS CROOKS. I WANT TO WATCH THE PARKING LOT TAPE TO SEE WHAT HAPPENED TO MY HUSBAND, BUT I CANT. i want to know what my husband was doing and everyone was told to be quiet. It's horrible

My husband is currently a Lowe's employee and he too is being mistreated. His customers always go back to him, and always gets good reviews. But his employers somehow don't like him and like to mess up his schedule knowing he has a family just like everyone else there they are accommodating, but yet when it comes to my husband “no” as a Specialist you have to be available all the time. I am full time working mother who attends classes at night. Now let me ask you this. What person would want their kid at a baby sitter’s house til 10pm on a school night!?! But if Lowe’s is so family oriented like they claim to be then they would understand his situation as they do the other Specialists there. Even the other specialists he talks to, asks him why his schedule is corporate schedule like the rest of them. Do they not know he has the policies and procedures and the paper that corporate gave him showing him what the corporate schedule is for ALL Specialists?

This is stress no family should have to deal with, and I’m getting ready to get a LAWYER for employee harassment, because he knows damn well what his rights are as an employee, he knows what the corporate schedule is and what all Lowe’s locations SHOULD be following. Be ready to hear from Tucson, AZ soon Lowe’s!

i work 7 years for the company, from those years i got employee of the month everything was good until a new store manager came aboard .all dept mangers started working under pressure. as much we tried to do are job it was not enough for her.i saw a lot of racial discrimination in the store by the store manager when she came to the store i was a zone manager i did my job but for her it wasn't enough so she forced me to step down of my position to a dept manager the position was never posted when not even two days she brought somebody from her old store to the position she did not have a clue of the position but she still is in the position and still does not know .she is there because the store manager protect her just because they have the same sexual preference i thought lowes had open door policy i talked to a couple people regarding the issue and guess what nothing happen our hr manager is just of waist of pay roll she never did nothing .she has been seen going out to lunch with a csa for what i know by policy she is a clase A violation and store manager knows and pretends that she does not know it is sad when the store is run by all the csa when it comes to a good job senior staff takes the credit when it comes to a bad walk they blame the dept manager due to bad job performance .
Las Vegas Nevada

Someone in corporate should speak with the associates in the Granbury Texas store. Management continually allows one of their sales specialists ( woman) the break company rules such as coming in late, working off the clock, wearing offensive clothing(showing underwear) baring midriff, tongue ring. She never has a margin above 6% and sometimes it is even negative. Male managers are a bit to "friendly" with her and she allows it so they do nothing to reprimand her.

This is not an uncommon statement. Lowes does not care about its employees. They go through the motions but you are the easiest product to replace in the store.
There are hundreds of people in this low pay situation waiting for a job, any job... Even cleaning trash cans...
At lowes you can do hundreds or thousands of dollars of sales but mess up on only one for a SOS sale and you are written up! Threatened with replacement or moved out of your selling specialist position...
I am retired from the military and that is constantly thrown in my face. I should work for less money to help Lowes, because I spent 30 years in the military and have a retirement pension...

I presently work at a Lowes. Like my job, but am so tired of the constant descrimination just because I am retired military...
Lowes is bogus bull [censor]... And I agree, most of the department and zone managers are legends in their own minds... True Idiots.

i worked for lowes 9 years iwas #2 in the district for being a specialist in sales then i had my title taken away as home decor so then they asigned me as team leader then that was deleted how can you have a possitive additude when your employer keeps shuting you down i had customers that would demand i wait on them only . then 1-1-10 steve southerly at 167 came in after 3 monthes at least 15 people were let go

With All due respect, there are jobs at Lowe's requiring skill sets such as Sales specialists. Kitchen Design and Fashion Bath design require knowledge, education and skill. There are all different levels of employment at Lowe's, a path and way to move forward. To state that "you are working at Lowe's at a crappy job because you are uneducated" is quite frankly, Un-American. There is a job and a skill set for everyone and a dollar earned is a dollar earned. This is the issue with Lowe's, it is kill or be killed and no compassion from Management down and it permeates the building and the quality of the workplace. Refusing to pay overtime and requiring time made up during lunches or be threatened with dismissal, disrespectful management, agreed on power trips, constant threats of losing your job does not make for a healthy work environment for anyone. If someone refuses to handle garbage with their bare hands, for goodness sake respect it and get the guy some gloves! Lord knows there are plenty on the shelves.

I worked at Lowe's and was number one in my region for sales...I took a plumbing department from nowhere to the top 25 in the NATION and yet I was still pressured, harrassed, and pushed out BECAUSE I was educated. Clearly, listening to another ilogical voice from the management side just affirms my belief that Lowe's would rather build a case based on nonsense, try and push them out or fire them, than pay the unemployment insurance.

I wonder just how many wrongful termination suits would be filed if former employees during these tough times had the ability to do so.

Any lawyers looking for a class action suit?

I held many senior managerial positions at Lowes, and every time I read one of these types of complaints I shake my head. I shake my head because it's likely true that employees have experienced this mal treatment. Let me explain a few things about Lowes employment to you, and the role that many of you play.
First consider the following:

1) Most of the managers you work for are barley educated; this matters because as one becomes better educated, they are become better at managing people. When you have uneducated people making decisions about your future, you will never win.

2) Many of the managers are holding on to their job by a thread. Many managers work with the threat that they will be fired for the smallest infraction. This feeling often turns the managers against other managers, and places managers against employees. I say this because as when a manger is afraid that he will lose his job, he will try to deflect the attention off of him by targeting an employee.

3) Most managers are lazy and power hungry. When you take any intelligent group people and give them control over an environment; don’t expect them to pick the crappy jobs for themselves. Many times, managers ego-trip and are trying to prove to others that they have control over the subordinates. Subordinates (dept. manger, sales spec, cashiers, loaders) are just pawns on the chess board.

4) Lowes is a crappy job for intelligent people. If you have a self worth where you believe that certain duties are beneath you, than don’t work for Lowes or any other low-skill occupation. Its often perceived that Lowes is the enemy, but in reality you are stuck working a crap job as a default to your low skill set.

With all of this being said, I as a Manager for Lowes, I've worked my employees hard; and I worked harder than any manager in comparable positions. I received many accolades and promotional opportunities, but I too hated aspects of working in a low-skill profession. The best thing for a person who want to escape this type of employment is to become educated, and offer the world something more. Until this achieve you are always going to hate your job and have crappy enviorments and duties. Many of your complaints may have occurred at Lowe’s, but they are not uncommon to the industry. I am no longer employed by Lowes for other reasons, but I can’t say anything too bad about the company. In whatever situation you find yourself, remember the more control you have over your future the better you are.

You did not read your training book for being a loader. It specifically says we're expected to empty trash, and assist with zone recovery which would include cleaning the floors and restrooms. And big deal, so the garbage is gross, if you don't have gloves just wash your hands real good when your done and all will be fine. However I do think something should be done about those toxic fork truck gases. I'm also sorry you din't have a better experience there.

If you live far enough north you should know when water freezes

What a [censored]. If you live far enough north you should know when water freezes, the molecules organize themselves in such a way that the water will EXPAND and push outward on any object trying to contain it. This is a good reason to remove your oh so expensive and precious $2 rain gauge from the outdoors and bring it in for the winter. They had every reason to decline your request for a refund. There was nothing wrong with the mechanics or manufacture of the rain gauge, just the idiot who purchased the product.

I've heard similar comments like this also but just take it in stride. Sounds like the guy was just joking around, and probably doesn't know that your gay, or he does and thats what makes the jibe a little more like a joke. We have to have a little thicker skin, and stop letting our sensativities segrigate us from others. Some of the best, funniest and popular humor is based on adverse comments about ethnic, religion, and orientation.

Be bigger than this, complaining only makes everybody afriad to be friendly, and makes life miserable for people who want to be friends but are afraid to strike up "propper" conversation.

Box stores are not what they used to be. They are fighting back nowadays.
www.elitecountertops.com use only the professionals.

I purchased shutters for a window that had to be special ordered. Upon ordering, I was told it would take 30-38 days for delivery to my home. After the 38 days had expired, I went to Lowe's and spoke with the asst. mgr. who assured me the scheduled delivery would be in one week. Again, I did not receive the shutters. My next call to the store manager, disclosed a problem in shipment and the 'new' delivery date would be in one more week. Over three months later, I still do not have my shutters. The charge was placed on my first bill and was paid to Lowe's long before the the 'original' scheduled delivery. I made many calls and wrote letters to the store manager. I have asked to speak to the district manager (they will not give out his name) and employees insist he will contact me in a short time. To this date I have not had any contact from the district manager. Unfortunately, I too will have to file a claim in court to get my money back from Lowe's. Before my undelivered purchase was made, I was warned not to use Lowe's by a co-worker who had a horrible experience with Lowe's when buying an expensive exterior door and having them install it. Honestly, I'm surprised they are still in business. I will never use the services or merchandise from Lowe's for my home or business. I recommend other folk heed this advice and use the same judgment.

Why did you let it get this far? Any contractor worth his salary would inspected,measured and sorted the lumber before ever putting in one screw or nail. I would say your contractor was at fault. If he would have looked over the lumber, he or you could have avoided this mess by simply returning the deck boards that did not work.

Many complaints I have read regarding Lowe's - from their anti-smoking policies to complaints like this one. I've bought lumber over the years from Lowe's (returned some, other pieces I cut) that were warped or otherwise not the size so stated in width and length. So I did take not of what you wrote.

Another issue I have with them is their rebate offers, apparently they can't honor them the way the sales people clearly state at time of sale. I'm in a duel right now but getting no place fast, sort of like, "my way (Lowes) or the highway."

Had this one salesman or employee, offer me this piece for my drier saying, "this'll work." Hah, when the installers from Lowe's came to install our new washer and dryer, the installer profoundly confessed to me, "this attachment won't work on this dryer." Hello!

If you made a purchase at Lowes and the 12 months no interest and no pay was entered in correctly, there is no way that there would be interest applied. Furthermore, additional purchases can not affect previous purchases that are on the 12 months no interest and no pay. Additional purchases can and will be charged interest and require a monthly payment unless those charges were also put on a 12 month no pay or interest. The resolution is simple. A Manager from Lowes can call the Credit Center and request that your purchase be placed on the 12 month no pay and no interest and that the interest and late charges be waved and all charges credited back to the customers account. Understand that Lowes is under no obligation to the customer to make such a request, but in most cases where there has clearly been a mistake by the store, the decision to absorb the cost can be made.

It is worthy to note that bill management is the customers responsibility and if there is an apparent issue, waiting 7 months for it to just go away is not an acceptable practice.

Lowes in Burbank is the worst when it comes to customer service. For some reason the employees seem to assume that the customer can read their minds. A couple of days ago i decided to buy some blinds. I had my measurements and was ready to go. The only problem, there was nobody to help except for one employee who was busy talking to a client she was helping about her entire life while she took her time cutting the blinds. I approached the two and stood behind the customer so that the employee can see me, hopefully take a minute and inform me of what i should do or if i was in the right place for what i needed. Nothing! I continued to wait until another employee showed up and proceeded to ask me if i needed help. As i was explaining to him what i needed, the employee who was helping the client adressed her co worker with " there is another line back there". That is when i asked her why she did not inform me that there was a line somewhere else. To make a long story short, we went to the designated area but found no line except for two ladies that needed help with special order that only the employee chatting with the client could do. I asked to speak to the manager and to my surprise she siad she was the manger. She obviously did not know how to manage. Instead of holding everyone, she could have given the task of cutting the blinds to the other employee while she took care of the other customers instead of engaging with her client in rude comments about other customers in the store. HORRIBLE. I wasted my day and had nothing done at the store. I will never shop there again.

Lowes customer service is beyond unacceptable! I ordered a washer and dryer and nothing has gone right! Delivery time nothing! Then I call customer service and she says she is too busy to listen, cuts me off and transfers me. Will not deal with Lowes again esp Meriden Ct store. NO customer service

I've been shopping at Lowe's for many years, and I will agree that this does happen sometimes. Here's my take; in any workplace, you have two types of employees. Some have a sense of pride in what they do, and make a solid, good faith effort to doing the best job they can do. Unfortuneately, these employees are rare birds. The majority of the employees just come to work for a paycheck. They arrive to work, mope through the day, and in general will be as lazy and unproductive as their managers allow them to be. These kinds of people are the type who fail, and are completely content with that. So, I'm feeling for ya Gail! As a consumer, I experience these types of things all the time, and as a retail manager myself (not with Lowe's), these are things we really need to strive to correct!

Do you have a soft copy of your contract for installation services that you share with?
I would like to personally take a look at their warranty policy and how they guarantee their installation services, and what they must do when the low quality service is provided.

Can you send me a copy of your installation service contract?

Thanks

Brian