Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Lowe's Home Improvement / Lowe's Home Centers

Posted: Jul 16, 2017 by    

online order

Complaint Rating:  0 % with 0 votes
0% 0
1
Your Order Is Scheduled for Delivery
Friday, July 14, 2017 8:10 AM
Dear DONALD,
Your Lowe's order is scheduled for delivery on
07/17/2017.
To ensure a successful delivery experience, please read About Lowe's Deliveries. You'll be informed of a two-hour arrival window the evening before delivery. Please note that Lowe's is unable to connect your appliance without the use of new appliance accessories, if applicable.
If you have any questions, please call Lowe's Delivery Services at 1-800-810-6102 or email LowesDeliveryServices@Lowes.com.
Thank you for shopping with Lowe's.

Sincerely,
Lowe's Delivery Services

Product(s) Scheduled for Delivery Quantity

7.4-cu ft Stackable Gas Dryer (White) ENERGY STAR
Item #: 645122 Model #: DLG3171W 1

TWINWash Compatible 4.5-cu ft High-Efficiency Stackable Front-Load Washer (White) ENERGY STAR
Item #: 794816 Model #: WM3270CW 1

Deliver To
DONALD TOWNER
16700 EDWARD TEACH
5285 Jamaica Beach
JAMAICA BEACH, TX 77554

Deliver From
LOWE'S CENTRAL DELIVERY TERMINAL - HOUSTON, TX
Store #: 3362

WARNING WARNING WARNING

July 12 I ordered a LG microwave, Black SS LG refrigerator along with the above LG stackable washer dryer from Lowe's online and confirmation was received. Subsequently, Lowe's emailed me their delivery confirmation with a delivery date of July 17, see above email. I called today to add the stacking kit for installation for stackable units and Lowe's tell me…Ooops! they don't have the dryer and it'll be 3 MONTHS before they have this dryer! Not only that, but they will not substitute a comparable LG gas dryer for the same price because I purchased the washer and dryer during their 4th of July sale. Lowe's should not have accepted the order when they didn't have any in stock. They should not have sent a confirmation of delivery date when they didn't have any in stock.

Be careful when ordering from Lowe's on line site, they don't seem to know what they have and throw you back to the local store to correct their mistakes. Unfortunately, there has been no one at Lowe's who will take ownership of their error and make it right for a long-time customer. Charges are pending on my credit card.

May be the last time I purchase from Lowe's. I built or remodeled two homes this year with majority of purchases (including lumber) at Lowe's.

Would love to hear from someone with Lowe's for explanation or resolution of my problem.
Complaint comments Comments (1) Complaint country United States Complaint category Washing Machines

Comments

Sort by: Date | Rating
A  17th of Jul, 2017 by    0 Votes
All the complaints I have read are right on. Lowe's delivery people are horrible, their customer service is horrible and when they install something it is usually damaged in the install and you have to wait months for it to be replaced and you have to go through the whole ordeal of getting someone to get it right. I am still trying to get a refrigerator I got from Lowe's through a purchase of a condo the owner ordered it through them, corrected. They delivered another refrigerator and now it has a dent in the door and the ice maker is screeching when the water runs into the ice maker. I am surprised they are still in business.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Lowe's Home Improvement / Lowe's Home Centers Logo Lowe's Home Improvement / Lowe's Home Centers
Customer Care Service
P.O. Box 1111
North Wilkesboro
North Carolina
United States - 28656
+1 800 445 XXXX
View Full Information
Contact Us
bdomains.com
     

Reply to

Send